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09/07/2017 10/07/2017
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    Hard Rock Hotel Cancun

    Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
    Hotel website
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    Best prices for your stay
    09/07/2017 10/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$621
          US$475
          Great Deal
          US$522
          US$621
          Traveller (7245)
          Pool & Beach (1368)
          Room & Suite (1102)
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          Overview
          • Excellent74%
          • Very good17%
          • Average6%
          • Poor2%
          • Terrible1%
          Travellers talk about
          “rock star” (230 reviews)
          Free Wifi
          Free Parking
          Breakfast included
          Air Conditioning
          Beachfront
          Pool
          Non-Smoking Hotel
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Poolside Bar
          Fitness centre
          Concierge
          Spa
          Wheelchair Access
          Business Centre
          Dry Cleaning
          Tennis Court
          Kids Club
          Butler Service
          Shuttle Bus Service
          Babysitting
          Private Balcony
          4.5 Star Hotel
          All hotel details
          Offers from Hard Rock Hotel Cancun
          Offers & Announcements: 35% off room rate
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          Rooms
          Jul 9Jul 10
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          1 room, 2 adults, 0 children
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          Write a Review
          Reviews (9,157)
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          There are newer reviews for Hard Rock Hotel Cancun See the most recent reviews

          341 - 345 of 9,157 reviews

          Reviewed 6 April 2017

          Over the top service, great food, plenty of entertainment, great staff members like Jose, Rock, Vitalanio, Beto, Felix, Falcon and B Wayne just superb service to every attention of detail. Entire hotel was very clean, everyone was so friendly and went out of their way...More

          Review collected in partnership with Hard Rock Hotels & Casinos
          Thank H1385LZjohn
          Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 8 April 2017

          Dear H1385LZjohn, Thank you very much for sharing your amazing comments with the TripAdvisor community, we feel very happy to see that you remember the names of so many of our band members that made you feel like a true Rockstar. I will share your...More

          Reviewed 6 April 2017 via mobile

          Me and my wife have just got back from a two week holiday at the hard rock hotel, Cancun. Have got nothing but positive comments to say about the hotel, the staff, the room and the way the hotel is run. The food at the...More

          Thank 118Richie
          Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 7 April 2017

          Dear 118Richie, It seems like you had a truly Rockstar experience! It's a real pleasure to see that during your recent stay we exceeded your expectations with our passionate service, delicious food and unique facilites. We hope we can welcome you again soon! Francisco García...More

          Reviewed 5 April 2017 via mobile

          Just got back from a great trip. We had three kids with our group, ages 12, 14, and 17. The service was awesome throughout our visit. The food was very good. We especially liked our card dealer on casino night, Andy. One complaint would be...More

          Thank Chris S
          Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 6 April 2017

          Dear Chris S, Thank you for your awesome review, we are thrilled to hear that you and your teen Rockstars had a blast at our resort and you loved the excellent service from the staff. We truly thank you for recommending us and we look...More

          Reviewed 5 April 2017

          Excellent all inclusive restaurants, bars, grill, beach amenities, etc. The best employees that will do anything to make your visit a wonderful one. Beach cabanas - Ramos; Bellman - Sammy from Miami & Vello; Vacation Planners - Elias, Delia, & Kathy; Zen - Kristian; Ciao...More

          Thank Shaun3724
          Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 7 April 2017

          Dear Shaun3724, Thank you so much for your awesome comments! We truly appreciate you took the time to mention the names of so many of the members of our band that truly made you feel like a Rockstar. Be confident we will share your remarks...More

          Reviewed 5 April 2017 via mobile

          We are long time members and always enjoy the warm trip to Cancun. Had a great time and met some great staff. They are all so accommodating. Would like to single out a few favorites this visit. We requested Roger Diaz and Carlos Nicolos section...More

          Thank Nealmkm
          Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 7 April 2017

          Dear Nealmkm, Thank you very much for your review! To know that you are raving fans from Hard Rock Hotel Cancun and you keep returning for more authentic experiences that Rock year after year is what truly ignites our passion to serve. We truly appreciate...More

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          About
          Awards & Recognition
          GreenLeadersGold level
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Room Service
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Beachfront
          • Bar/Lounge
          • Spa
          • Breakfast included
          • Free Parking
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Room Service
          • Meeting Rooms
          • Breakfast included
          • Dry Cleaning
          • Concierge
          • Banquet Room
          • Conference Facilities
          • Babysitting
          • Children Activities (Kid / Family Friendly)
          • Shuttle Bus Service
          • Airport Transportation
          • Business Centre with Internet Access
          • Free Parking
          • Laundry Service
          • Multilingual Staff
          • Breakfast Available
          • Room amenities
          • Air Conditioning
          • Minibar
          • Things to do
          • Pool
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Bar/Lounge
          • Tennis Court
          • Spa
          • Hot Tub
          Details
          • Price range
          • US$415 - US$1,142 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #9 Spa Hotel in Cancun
          • #9 Luxury Hotel in Cancun
          • #9 On the Beach Hotel in Cancun
          • #9 Top resorts Hotel in Cancun
          • #18 Business Hotel in Cancun
          • #21 Family Hotel in Cancun
          • #22 Romantic Hotel in Cancun
          • Room types
          • Suites ,
          • Family Rooms ,
          • Accessible rooms ,
          • Non-Smoking Rooms
          • Number of rooms
          • 598
          • Reservation Options
          • TripAdvisor is proud to partner with Booking.com, Expedia, BookIt.com, Orbitz, Hotels.com, TravelUp, Hotwire, Travelocity, Priceline, TripOnline SA, Cancelon, Evoline ltd, HotelsforEveryone, HotelQuickly and getaroom.com so you can book your Hard Rock Hotel Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Yucatan Peninsula >
          • Quintana Roo >
          • Cancun
          • Also Known As
          • Cancun Palace Hotel Cancun ,
          • Cancun Palace Resort ,
          • Palace Hotel Cancun ,
          • Cancun Palace Cancun
          Add Photo Photos
          Traveller (7245)
          Pool & Beach (1368)
          Room & Suite (1102)
          Dining (741)
          Hotel & Grounds (4422)
          Family and Play Areas (117)
          Bathroom (37)
          Business Centre & Event Rooms (33)
          Nearby
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          .19 km away
           
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          Nearby Restaurants
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          Harry's
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          Gustino
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          Nearby Attractions
          Avenida Kukulkan
          4,958 reviews
          1.54 km away
          Museo Sensorial del Tequila
          167 reviews
          1.54 km away
          Flamingo Mall
          19 reviews
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          Kukulcan Plaza
          644 reviews
          1.49 km away
          Questions & AnswersAsk a question
          Kim G
          We have a family of 7. Do we need to make reservations at all of the restaurants? For dinner especially??
          24 June 2017|
          Answer Show all 2 answers
          Response from Karen B | Property representative |
          Dear Kim G, The resort does count with the "First Come - First Serve" policy, hence this help all our Rockstars to enjoy all the restaurants. At Zen restaurant we have two kind of services: regular and Hibachi, for this... More
          0
          Votes
          Google Translation
          Audrey C
          Hello! Is it possible to get an all-inclusive day pass and if so, how much in MX pesos do you sell them for!? Thank you!
          24 June 2017|
          Answer
          Response from Karen B | Property representative |
          Dear Audrey, The Day Pass will grant you access to our property, restaurants, bars, beach and pool area, activities from the entertainment team, and shows at the theatre. DayPass access is subject to the occupancy of the... More
          0
          Votes
          Google Translation
          Room Tips
          "Concierge level"
          Read review
          "Ask for an ocean view - you can't really go wrong on that side of the hotel."
          Read review
          "I suggest an ocean view, at least on the 4th floor to see a nice view. The rooms were adequate, however, the..."
          Read review
          "Our room on the ground floor. It was damp I'm guessing because of the ocean air."
          Read review
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