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Hard Rock Hotel Cancun

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Traveller (8499)
Pool & Beach (1560)
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Overview
  • Excellent75%
  • Very good16%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“smash bar”(253 reviews)
“rock star”(181 reviews)
“zen restaurant”(124 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Additional information
Offers from Hard Rock Hotel Cancun
Announcement: Click for details
Offers from Hard Rock Hotel Cancun
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Reviews (11,394)
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6,903 results
Traveller rating
4,860
1,219
494
183
147
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4,860
1,219
494
183
147
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351 - 355 of 6,903 reviews
Reviewed March 19, 2018

Currently on my last day of my vacation at the Hard Rock Hotel Cancun. So while everything is fresh I thought I would share my experience. Stayed for one week in a deluxe diamond suite. The room was a good size and the view from...More

Thank Ricky R
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded March 21, 2018

Dear Ricky R, Thank you so much for taking some of your time to share with everybody your past experience at Hard Rock Hotel Cancun. We are very glad you enjoyed the awesome view of the Mexican Caribbean from your and that your overall stay...More

Reviewed March 18, 2018 via mobile

I came with a group of 10 for my 50th birthday party. This is my first time staying at HRC and it was a memorable wonderful week. Traveling as a large group can be fun but takes some planning and flexibility during the week to...More

1  Thank Thelma L
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded March 20, 2018

Dear Thelma L. Thank you for posting your great review and for choosing Hard Rock Hotel Cancun, to celebrate your birthday. We are thrilled to know that everyone had a great time and from the minute you arrived our staff welcomed you and made you...More

Reviewed March 18, 2018

Our family just returned from a one-week stay for a family reunion that included two grandparents, eight parents, and ten children ages 3 months to 18 years. The hotel is in the middle of the Hotel Zone, only fifteen minutes from the airport, so getting...More

1  Thank Mitchell F
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded March 20, 2018

Hello Mitchell F, Thank you for taking the time sharing your great review and very well detailed review, in regards of your last visit to Hard Rock Hotel Cancun. We are very glad to know you and your family had an overall good stay and...More

Reviewed March 18, 2018

I stayed at the Hard Rock Hotel Cancun for a wedding site inspection. I stayed at their beautiful resort for 8 nights and had the time of my life. I have to start my review by giving praises to our wonderful host and concierge, Jose...More

Thank Paul T
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded March 20, 2018

Hello Paul T, Thank you so much for sharing your wonderful experience at Hard Rock Hotel Cancun. I'm very glad to know that you and your fiancee chose our hotel for your wedding and that you could have a little taste of what you can...More

Reviewed March 18, 2018

Our waitress Sarai was very attentive and the food was excellent at the healthy bar. Overall the food was very good at the resort. Our personal assistants Brandon,Lili and Jessie were very attentive. The beach was lovely and the entertainment was fun! Good drinks, not...More

Thank jillpruden3
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded March 20, 2018

Hello jillpruden3, Thanks for sharing you latest experience at Hard Rock Hotel Cancun, we feel very glad to know that you received the Rock Star service you deserve from your personal assistants and loved our gorgeous facilities. Thanks for posting your review and for letting...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Breakfast included
Free Parking
Hotel Amenities
Room Service
Meeting Rooms
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Airport Transportation
Business Centre with Internet Access
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Tennis Court
Spa
Hot Tub
Outdoor pool
Details
Price range
US$354 - US$740 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Luxury Hotel in Cancun
#12 Top resorts Hotel in Cancun
#12 On the Beach Hotel in Cancun
#12 Spa Hotel in Cancun
#17 Business Hotel in Cancun
#17 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$354 - US$740 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Luxury Hotel in Cancun
#12 Top resorts Hotel in Cancun
#12 On the Beach Hotel in Cancun
#12 Spa Hotel in Cancun
#17 Business Hotel in Cancun
#17 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (8499)
Pool & Beach (1560)
Room & Suite (1278)
Dining (850)
Family and Play Areas (123)
Amenities (89)
Business Centre & Event Rooms (34)
Questions & Answers
Ask a question
MTBDance
June 21, 2018|
AnswerShow all 3 answers
Response from Ariadne B | Property representative |
Hello MTBDance, All of our bars are transmitting the World Cup games. We invite you to join us during your stay! Best Regards,
0
Votes
Google Translation
11Anastasia11
June 18, 2018|
AnswerShow all 2 answers
Response from LuisTA12 | Property representative |
Hello 11Anastasia11, Thank you so much for your question. I would like to share with you that our hotel and brand is committed with the environment, this is why, currently our hotel is trying to reduce the use of straws... More
0
Votes
Google Translation
85travel29
June 18, 2018|
AnswerShow all 2 answers
Response from LuisTA12 | Property representative |
Hello 85travel29, Thanks so much for your question. I'll contact you on a private message to get your email and booking information. Also to put you in contact with our Vacations Planners to book excursions pre-arrival... More
1
Vote
Google Translation
Room Tips
"Ocean view a must breath taking view of the Caribbean"
Read review
"The room was perfect for us, very clean and always stocked up on drinks in the fridge"
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"Rooms are quite and have a Jacuzzi inside, there are some with ocean views"
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"Book on Funjet (also book your hotel to/from transportation on Funjet). Definitely get a pool/ocean view room..."
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