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Hard Rock Hotel Cancun

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#9 of 182 Hotels in Cancun
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Hard Rock Hotel Cancun
Hard Rock Hotel Cancun
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8,739 Reviews from our TripAdvisor Community

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Showing 5,300: English reviews
Troy, Missouri
Reviewed 26 January 2017

This is one of the best hotel in Cancun I have ever stayed at ! I have been to Cancun over 50 times and there was absolutely nothing but awesome to say about my last visit for the first time to this hotel. The service is friendly, accommodating and the best ! I highly recommend the hotel for couples, families...

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Helpful?
Thank ssmith0121
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear ssmith0121, Wow! Thank you very much for your amazing review, It's a true pleasure to know that you have become a raving fan and during your visit received excepcional and passionate service from the members of our band. We can't wait to welcome you back soon and keep on Rocking! Francisco García General Manager Hard Rock Hotel Cancún

Henderson, Nevada
Reviewed 25 January 2017 via mobile

Great beach location. Quick ride from airport. Good poolside bar with attentive staff. Good spa services but challenging to book. Slow check in and out. Very nice rooms with relaxing view. Property well maintained. Very helpful and professional staff. Food is good for an all inclusive. Top shelf booze!

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Helpful?
1Thank anagorski
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear anagorski, Thank you very much for sharing your experience with the TripAdviasor community. It is very gratifying for us to see that your expectations have been surpassed. It has been our pleasure having you with us and we would love to have you back soon for another great vacation together. Keep on Rocking! Francisco García General Manager Hard Rock...

Surrey, British Columbia
Reviewed 25 January 2017

Nice friendly family atmosphere around Christmas/New years. Music was excellent throughout the resort. Food was great . Enjoyed the daily evening entertainment shows. Beautiful beach . Spa treatments a bit pricey.

Review collected in partnership with this hotel
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Thank deesha2017
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello deesha2017, Thank you very much for taking the time to share your kind comments. We are very happy to know that you have enjoyed your stay to the fullest and we are specially pleased that you truly had a blast during the Christmas and New Year's holidays. We hope to welcome you back soon! Francisco García General Manager Hard...

Reviewed 25 January 2017 via mobile

We stayed here for 5 days, and we enjoyed it immensely. The beach was the nicest beach that I have stayed on, very clean and the service was outstanding. There are servers constantly walking around making sure you did not need anything, and making sure your drink is always full. The pool was nice and clean, with two bars at...

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Helpful?
1Thank Ktm8776
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Ktm8776, First and foremost we would like to thank you for your amazing review. We highly appreciate receiving our valuable guest's feedback as it let's us know how we are doing in terms of service and facilities and we are very glad that you had a wonderful time with us. We truly hope that you will be visiting us...

Reviewed 24 January 2017

We visited the resort Jan 2017 and really enjoyed the rooms, which were spacious and clean and well appointed. The restaurants were amazing, especially the buffet. Friendly staff and lots to do. They have a lot of shows, which are entertaining. Overall a great visit and we will definitely be back!!

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Helpful?
Thank Victor S
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Victor S, Thank you very much for this great review. Your comments are truly appreciated and inspire us to continue delivering with the epic service that sets us apart. It has been a pleasure having you with us . The stage will be ready to Rock with you on your next trip to our destination! Francisco García General Manager...

St. Louis, MO
Reviewed 24 January 2017

My wife (Kelly) and I returned to the Hard Rock Cancun along with two other friends (Cathy and Holly from Arkansas) and had a fantastic week. All four of us compared notes / thoughts and I'm providing the written commentary on the HRC. We returned to the HRC about 1 year after a previous stay there and found it even...

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Helpful?
1Thank Joe-Kelly
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Joe-Kelly On behalf of Hard Rock Hotel Cancun we would like to thank you for your wonderful comments. We are very glad to know that you had an outstanding stay with us and that you, your wife and your friends enjoyed yourself at the fullest. We very much appreciate your comments about our staff, as you may know they...

Old Bridge, New Jersey
Reviewed 24 January 2017

We just returned from another great week at Hard Rock Hotel Cancun. After spending a week there in July, we decided we had to go back as we enjoyed it so much. We were warmly welcomed as we got to the front door, "welcome home", and that's how we felt. The restaurants in the hotel are terrific. The servers make...

Review collected in partnership with this hotel
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1Thank Neil B
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Neil B, What an amazing review, it is so encouraging to hear your comments regarding your experience as Hall of Fame members at our resort. Nothing Rocks our world more than hearing that you enjoyed every moment of your vacation.! Thank you too for spotlight the name so many members of our band that provided you with a real...

Alma, Nebraska
Reviewed 24 January 2017

As legendary members we have visits several other HR properties. This was our first trip to HRHC. Is a little smaller than the others, which made it quicker and easier to navigate around the property. We booked an ocean view, but got a call the day before check in stating they overbooked and asked if we would move to a...

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Helpful?
Thank Shawna H
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Shawna H, Thank you very much for sharing your experience with us! We are happy to see that your holidays at our resort have been out of this world! Thank you for trusting in our service, we are truly proud and happy to have pamper you with the epic service that sets us apart. The whole band is eager...

Springfield, Illinois
Reviewed 24 January 2017

Wonderful staff, great service. Everyone so friendly & helpful. Rooms are clean & comfortable...particular shout out so DanyBoy, Hector & Lorenzo...always going that extra mile...great representations for the Hard a Rock!

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1Thank Rednit49
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Rednit49, Thank you very much for your sweet review, is my pleasure to read your great comments about Hard Rock Hotel Cancun and you you received the Rock Star treatment from Dany, Hector and Lorenzo! We hope you visit us again soon to pamper you with more memorable experiences. We will Rock you! Francisco García General Manager Hard Rock...

A TripAdvisor Member
1 review
Reviewed 24 January 2017 via mobile

My husband and I just got back from our honeymoon here with another couple and it was a great time! Place was very clean and they were always making updates where needed it looked like. We tried every restaurant and every one was fantastic, our favorite was Ipanema, but all were very good. One of our favorite parts was the...

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Helpful?
Thank A TripAdvisor Member
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Rock Star, Thank you very much for your smashing review! Nothing Rocks our world more than to know we had the honor to host you during your honeymoon and that you truly had a blast at our resort. We hope to have the honor to welcome you again for another round of memorable experiences at Hard Rock Hotel Cancun....

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Parking
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast Available
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $563 - $1,454 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#9 Spa Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 Luxury Hotel in Cancun
#9 On the Beach Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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