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2017-10-30 2017-10-31
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    Hard Rock Hotel Cancun

    Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
    +1 800-550-8578
    Hotel website
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    Lowest prices for your stay
    Oct 30 Oct 31
     52 people are viewing this hotel
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    US$363US$466
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    Traveller (7567)
    Pool & Beach (1399)
    Room & Suite (1125)
    Overview
    • Excellent74%
    • Very good17%
    • Average6%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “rock star” (164 reviews)
    “zen restaurant” (108 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Deals
    Oct 30Oct 31
    |
    1 room, 2 adults, 0 children
    • Check booking site for details
      US$363
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      US$392
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    • Check booking site for details
      US$466
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    Write a Review
    Reviews (9,920)
    There are newer reviews for Hard Rock Hotel Cancun
    See the most recent reviews
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    521 - 525 of 6,030 reviews

    Reviewed 9 June 2017 via mobile

    Just checked in right now June 9,2017. We are here till June 13. I requested for rooms beside each other and they said they did not get my email. Our rooms right now are so far away from one another. The check in counter agents...More

    9  Thank jnlentertainment
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 10 June 2017

    Dear jnlentertainment, Thank you very much for your preference and for taking the time to share your comments and observations; our in-house team will be glad to address your concerns directly, also, one of our customer care specialists sent you a private message in order...More

    Reviewed 9 June 2017

    Celebrated my sister's graduation. Amazing service. Friendly staff. Great food! Even better drinks. Definitely will be returning ! We couldn't have asked for a better experience. By far one of the best hotels!More

    Review collected in partnership with Hard Rock Hotels & Casinos
    1  Thank lilianamargav
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 10 June 2017

    Dear lilianamargav Thank you for your excellent comments. We appreciate you shared your experience with us and we are thrilled to hear that you loved you and your family enjoyed your stay. We hope we can continue to Rock together soon! Francisco García General Manager...More

    Reviewed 8 June 2017

    This was a trip to celebrate my 24 yr old son and 22 yr old daughter college graduations. They each brought a friend so including my husband and I, we were a party of six. I booked the package directly through the hotel and it...More

    Thank gottohavegoals
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 9 June 2017

    Dear gottohavegoals, First and foremost we would like to thank you for your amazing review. We highly appreciate receiving our valuable guest's feedback as it let's us know how we are doing in terms of service and facilities and we are very glad that you...More

    Reviewed 7 June 2017

    This was the BEST Hotel we have ever stayed in the staff was the friendliest and most helpful of anywhere we have ever stayed {we go somewhere every year) i would recommend the Hard Rock to anyone Great Hotel Great Staff Great food Great time

    Review collected in partnership with this hotel
    Thank rits1963
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 8 June 2017

    Dear rits1963, Thank you very much for your wonderful comments and kind remarks! Comments like yours truly ignite our passion to serve. We hope we can have the honor to welcome you back soon! Francisco García General Manager Hard Rock Hotel Cancún

    Reviewed 7 June 2017

    I have to say that the customer service in this hotel is five stars. The staff made us feel like royalty. Our whole family stayed in the hotel for a week. We were a group of 20 and they really took care of us. Our...More

    Review collected in partnership with this hotel
    Thank 907hector
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 8 June 2017

    Dear 907hector, Thank you very much for your kind remarks towards our members of the staff that Rock the Little Big Club, we love to pamper our little Rockstars and I'm happy to see you and your family had a blast. We can't wait to...More

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    About
    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Meeting Rooms
    • Children Activities (Kid / Family Friendly)
    • Breakfast included
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Shuttle Bus Service
    • Airport Transportation
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Tennis Court
    • Spa
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • US$399 - US$878 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #9 Top resorts Hotel in Cancun
    • #10 On the Beach Hotel in Cancun
    • #10 Spa Hotel in Cancun
    • #10 Luxury Hotel in Cancun
    • #17 Business Hotel in Cancun
    • #21 Family Hotel in Cancun
    • #22 Romantic Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 598
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, BookIt.com, Booking.com, Hotels.com, Orbitz, Agoda, Travelocity, Hotwire, Cancelon, Evoline ltd, TripOnline SA, HotelsforEveryone and getaroom.com so you can book your Hard Rock Hotel Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Cancun Palace Hotel Cancun ,
    • Cancun Palace Resort ,
    • Palace Hotel Cancun ,
    • Cancun Palace Cancun
    Add Photo Photos
    Traveller (7567)
    Pool & Beach (1399)
    Room & Suite (1125)
    Dining (764)
    Hotel & Grounds (4664)
    Family and Play Areas (119)
    Bathroom (38)
    Business Centre & Event Rooms (33)
    Nearby
    Sponsored by:
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    .45 km away
     
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    teecee10
    19 October 2017|
    Answer
    Response from LuisTA12 | Property representative |
    Hello teecee10, On behalf Hard Rock Hotel , we are thrilled to be the stage for your upcoming holiday, regarding your question to make dinner reservations the resort does count with the "First Come - First Serve" policy... More
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    Google Translation
    Bernie M
    16 October 2017|
    Answer
    Response from LuisTA12 | Property representative |
    Hello BernieM, Thank you for contacting Hard Rock Hotel Cancun. Our hotel is a family resort, where all our rock stars, including the little ones, will find a lot of activities during all day. Also for them we have our Kids... More
    1
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    Google Translation
    Room Tips
    "If available Ocean view is amazing."
    Read review
    "Ask for a room facing away from the pool if you don't want to hear music or have morning sun."
    Read review
    "Rooms are just like on their website. Very clean, up to date, great views."
    Read review
    "For couples - They have (many) more rooms with two (small) beds than king or queen sized beds. You MUST ask..."
    Read review
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