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Hard Rock Hotel Cancun

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#10 of 181 Hotels in Cancun
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Hard Rock Hotel Cancun
Hard Rock Hotel Cancun
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8,566 Reviews from our TripAdvisor Community

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Showing 5,183: English reviews
colorado springs
Reviewed 23 October 2016 via mobile

The very best vacation we have had as a family. Traveling with 2 picky teenagers I did not know what to expect, we all had a wonderful time. We were wanting for nothing, the service was far more than expected. The rooms, food, entertainment, staff, beach, pools, and Spa, were all 5 Stars. Pedicures for the girls and 80 min...

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Helpful?
Thank Coloradomurf
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hi Coloradomurf, Thank you so much for taking the time to post your review regarding your last stay at Hard Rock Hotel Cancun. I am thrilled to read your kind words about our food offer and entertainment, but specially your remarks on service quality; it makes all the hard work worth it every second. Make sure that the whole staff...

Reno, Nevada
Reviewed 23 October 2016

If you want to be treated like a King go to the Hard Rock Hotel Cancun! Everybody and I mean everyone was the best, friendly , helpful, top notch!! From the airport, at the resort, back to the airport, this was my first time to Mexico and will for sure will return! We had a great time!

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1Thank k56walker
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hi k56walker, Thank you so much for sharing your experience at Hard Rock Hotel Cancun, indeed your perception will help many future travelers to take an informed decision, thus enjoying better vacation and expectancies fulfilled. Make sure I will personally pass on your kind words to our staff encouraging them to keep up the good work. Hope we have the...

Dundee, United Kingdom
Reviewed 23 October 2016

We were in family rooms on 4th floor midway through holiday the floor was taken over by a bachelor party very noisy until all hours, very unsettling for the kids. The hotel staff were fantastic very attentive and friendly, well looked after in restaurants and bars

Review collected in partnership with this hotel
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Helpful?
Thank Norrie C
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Norrie C, Thank you very much for your very detail review, I'm so glad you had a great stay despite of inconveniences, is my main task to learn from our dear guests feedback and opinions, therefore I can always find noteworthy material to set our improvements. Sincerely I hope we have the chance to serve you in future vacations...

Reviewed 22 October 2016 via mobile

Jules and conchies we're the the best service ever !!! I can't believe the great time I had it's definitely with your time and pleasure you can't go anywhere else's but Cancun Hard rock make sure to ask for Jules for the best drinks !love him he is the best !!!

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Helpful?
Thank Ismari N
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hi Ismari N, Thank you for your awesome review!. We are very grateful to you for choosing Hard Rock Hotel Cancun as the rocking travel destination for your recent trip. Your review confirms that we have achieved our goal for creating an authentic Rock Star experience for you. Thank you for making us part of your vacation; we look forward...

Cancun
Reviewed 22 October 2016

Great hotel in all areas--staff is very friendly and helpful at all times--food is good in all restaurants on the property; rooms are clean and beds super 'comfy'. Great service in all restaurants and throughout the hotel in all areas. A few of the many people who provided us superb service were--in Zen--Pewee--Eric--Molina--Ya Jaira--Luis; Ramos at the Balenise beds on...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Frank Robert W
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Frank Robert W, Thank you for the short and sweet review! It is very encouraging to read that there were many little things you loved about our facilities and the rock star service from our staff that made your vacation very enjoyable like the characteristic Mexican hospitality. Regards, Francisco Garcia General Manager Hard Rock Hotel Cancun

Woodlawn, Tennessee
Reviewed 22 October 2016

The hotel was excellent , the staff even better. The food was excellent, and it was everywhere you turned. The drinks were great also and the bartenders were wonderful. Especially Jullian, he was our bartender on the Rock Royality level. I feel we made a very good friend. Highly Recommend Hard Rock Cancun!!!

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Helpful?
Thank rickeyrittenberry
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello rickeyrittenberry, What an amazing review, it is so encouraging to hear your comments regarding your experience at our resort. Nothing rocks our world more than hearing that you enjoyed every moment of your vacation like the activities outside, food and drinks. We can’t wait to welcome you again and roll the red carpet for you and provide you with...

Sao Paulo, SP
Reviewed 22 October 2016 via mobile

One of the best hotel I have been. Amazing service, food, staff, facilities and atmosphere. With sure I plan to return. Cancun is amazing but stay at these hotel will really be unforgettable for almost everyone.

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Helpful?
Thank Guilherme C
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Guilherme C, Thank you very much for your amazing review. We always try to provide a service that is at the height of the most famous Rock Stars and we are so pleased reading your excellent comments. We look forward to see you every year here at the Hard Rock Hotel Cancun. For those about to rock, Francisco Garcia...

Mauchline, United Kingdom
Reviewed 22 October 2016 via mobile

Had a great 2 weeks holiday. Staff were so friendly and helpful would recommend it on this . But!!!!!!! Invited to special dinner on beach for staying 14 nights but on arrival semi naked women dancing ( not appropriate for kids) so we left. Apologetic note and complimentary plate of sweet in room. Departing today told that have to be...

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Helpful?
1Thank jimloukate
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear jimloukate, I would like to thank you for your comments. On behalf of Hard Rock Cancun, we extend you our most sincere apologies for have fallen short your expectations. However, please rest assured that we have taken proper measures in order to address those areas of opportunity to the details and consequently improve them to the detail. We are...

Dallas, Georgia
Reviewed 22 October 2016

Excellent!! This was our second stay at Hard Rock Cancun. It was great the first tim and even better this time. We couldn't have asked for a better experience. The rooms were large, comfortable, and clean. The staff are some of the most helpful and courteous people I've ever seen. We enjoyed our stay very much and we will be...

Review collected in partnership with this hotel
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Helpful?
Thank don724
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello don724, Thak you very much for your review, I´m joyusly reading your coments about your vacation experience, I can see that you have enjoyed our Rock n´roll style! Thanks again for your kind comments and hope welcoming you back to the Hard Rock Hotel Cancun. Keep the good times rolling. Francisco Garcia General Manager Hard Rock Hotel Cancun

Destin, Florida
Reviewed 21 October 2016

If your looking for Hard Rock music like AC/DC, Guns & Roses, not the place for you. They should hang a big disco ball above the pool and rename the place Hard Zoomba! One day a full on rock band set up and played one song. I asked a band member what happened and he said that was all he...

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Helpful?
Thank drkeller62
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello drkeller62, First of all thank you for your great review, I ‘am thrilled to hear how much you enjoyed your holidays at Hard Rock Hotel Cancun. Also happy to hear that you had an excellent stay despite any inconvenience, once again thank you for all the kind remarks, looking forward to see you on your next visit, we are...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Parking
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Breakfast Available
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $555 - $1,096 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#9 Top resorts Hotel in Cancun
#10 Luxury Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Spa Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want a quiet room, request the lagoon side. The oceanside has better views but the pool can be noisy in the afternoons.”
 of 5 bubbles bstowers2, 25 Mar 2017 | Read review
“Should definitely go for the ocean view rooms. Stunning!”
 of 5 bubbles _C8599NQ, 25 Mar 2017 | Read review
“Pay extra and get the 3rd Floor Rock Royalty rooms. Lagoon side rooms will be quieter.”
  • Sunset on Lagoon
  • Set up for Mexican Fiesta
  • Sunset View
  • Sunset on lagoon
  • Birthday cake and champagne in the room after dinner
  • Room with King bed
  • Room view jacuzzi and dual sinks
  • Birthday Ballons in the room
 of 5 bubbles vbbond, 21 Mar 2017 | Read review
“you will be satisfied with anywhere in this hotel!!”
 of 5 bubbles 성욱허, 20 Mar 2017 | Read review
“Higher floor room if you want quiet. Lagoon side has sunsets, beach side has sunrise.”
 of 5 bubbles DARRELLR317, 19 Mar 2017 | Read review
5 of 5