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Hard Rock Hotel Cancun

Bookit.comUS$384*
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#9 of 181 Hotels in Cancun
GreenLeadersGold level
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Hard Rock Hotel Cancun
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9,010 Reviews from our TripAdvisor Community

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There are newer reviews for Hard Rock Hotel Cancun
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Showing 5,469: English reviews
Lakeland, Florida
Reviewed 30 October 2016

Overhall the hotel staff was super and the rooms were very nice. the vacation planners group, for extra trips sightseeing etc. needs improvement...very confusing, lack of training, failed to follow-thru with what the said they would do. room service was great.......Overhall glad we went but would not go back...other hotels are also superior etc.

Review collected in partnership with this hotel
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Helpful?
Thank chuck7023
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear chuck7023, Thank you very much for your review. At Hard Rock Hotel Cancun we are very interested in your opinion rest assured that I will take your suggestions in consideration as we strive to deliver the authentic Rockstar experience to all our dear guests. We hope to have the opportunity to show you our improvements on your next trip...

Cincinnati, Ohio
Reviewed 29 October 2016

Lalo and Ari were very attentive and ensured we had everything we needed on a daily basis. Romero and Gustavo were the best butlers we have ever had. The spa is in need of upgrades and was a major let down. The massages were both received were below average and the atmosphere in the spa was not relaxing we ended...

Review collected in partnership with this hotel
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Helpful?
Thank hhassel2000
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello hhassel2000, Thank you for sharing your experience and for highlight the amazing work of our staff of rockers. We appreciate your feedback as we consider them as the most important tool to address the areas of opportunity that require our attention. I assure you that we are doubling efforts to improve every aspect to the detail. We would like...

Reviewed 29 October 2016 via mobile

Just returned from an amazing holiday to hard rock cancun.The service is amazing especially by the pool,a waiter called Jesus was amazing and so helpful he made our stay even better!!! Hopefully be back soon

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Helpful?
Thank Charlied1981
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Charlied1981, Thank you for taking the time to share your comments with the TripAdvisor community, we are really glad to see that you enjoyed your recent holidays at Hard Rock Hotel Cancun also thank you for mentionign Jesus, be sure that we will let him know that he did an excellent service. We can't wait to have you back...

New York City, New York
Reviewed 29 October 2016

Great trip...loved the free $...great manicure, pedicure, hair and trips. They were all fun and much cheaper than outside stuff. Would recommend the hotel ...staff very good. A little noisy sometimes but that is to be expected

Review collected in partnership with this hotel
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Helpful?
Thank elzfrost
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello elzfrost, Thank you for the kind review, we are pleased to hear that you had such a great time at our resort and we are happy to know that you receive a Rockstar-class service. We can't wait to welcome you again to share more vibrant moments together. Keep on Rocking! Francisco Garcia General Manager Hard Rock Hotel Cancun

Reviewed 28 October 2016 via mobile

Excellent attention and cordiallity given by Diana, Juan Pablo and Andres during the romantic dinner with a fantastic and delicious lobster served by Hard Rock Hotel Cancun at seaside . If you go there , don't miss it

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Helpful?
1Thank Ricardo C
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Ricardo C, Thank you for the short and sweet review! We appreciate your comments and the kudos for our Rocker staff. We are very glad you had an unforgetable time with us. We look forward for your next visit to our resort and now your new home Hard Rock Hotel Cancun. Rock on! Francisco Garcia General Manager Hard Rock...

Reviewed 27 October 2016

I had an absolute blast at hard Rock Hotel. We originally stayed at another 4 star hotel that was adults only and very quiet. We came here to try out the difference with having some night life. We ate at the buffet for breakfast and lunch, the food did not disappoint! We went to the Japanese restaurant for dinner and...

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Helpful?
Thank Kennaw76
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Kennaw76, Thank you very much for your awesome review regarding your experience at our resort. Nothing rocks our world more than hearing that you enjoyed be treated like a real Rockstar! We can't wait to welcome you again and create more amazing memories together. Francisco Garcia General Manager Hard Rock Hotel Cancun

A TripAdvisor Member
2 reviews
Reviewed 27 October 2016 via mobile

Jose and Antonio our incredible butlers made our trip flawless and wonderful. Charly our pool bar waiter kept the drinks coming. Don at the Toro breakfast bar made us little flowers and grasshopper tokens-a true talent. The paddle board instructors were patient. All in all everyone who we came in contact with was kind and attentive-who could ask for more!

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Helpful?
Thank A TripAdvisor Member
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Rockstar, Thank you very much for your review, we are very glad to see that you had such a great time at our resort. We definitely love to know that our Rockstars are satisfied and inspires us to keep working and delivering the epic Hard Rock service. We would love to welcome you back and create more amazing memories...

Toronto, Canada
Reviewed 27 October 2016

We have visited several Hard Rock Hotels. This is a compact size of all good things. Restaurants, bars, activities, beach...all. The food and drinks are endless, room service is gourmet. This location is defiantly one of my favorite resorts.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
1Thank Legendary14
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Legendary14, Thank you very much for your amazing review. We appreciate you shared your excellent comments about your vacation at Hard Rock Hotel Cancun. We love to hear about our valued Rockstars enjoying themselves and making memories here with us. We look forward to welcome you again soon. Francisco Garcia General Manager Hard Rock Hotel

Plymouth, United Kingdom
Reviewed 27 October 2016 via mobile

Everything about this place is excellent! From the food,staff,entertainment,drinks,just everything is great. Will definitely return asap. Travelled with boys aged 14 and 12 who were equally delighted with the hotel,staff etc. Sports available all day,always something going on!

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Helpful?
Thank damian l
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear damian l, Thank you so much for the amazing review! It’s been a pleasure having you with us. Thank you for recommending us so highly. We hope to welcome you again for antoher memorable experience at Hard Rock Cancun. You Rock! Francisco Garcia General Manager Hard Rock Hotel Cancun

Marion, Iowa
Reviewed 27 October 2016

Nice hotel, lots of things to do. Perfect for the younger set of course. Staff are very accommodating. The pool is amazing as are the rooms that face the Caribbean. I would avoid the rooms that oversee the Lagoon. Great kids area off the hotel/but still on the property.

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Helpful?
Thank IowanTraveler
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello IowanTraveler, Thank you very much for taking the time to write your review, we are really glad to know that you and your family spent a pleasant vacations enjoying our facilities and service. We hope see you soon for another Rocking vacation! Francisco Garcia General Manager Hard Rock Hotel Cancun

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Parking
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $525 - $1,464 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#9 On the Beach Hotel in Cancun
#9 Luxury Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 Spa Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay a little extra to guarantee an ocean view.”
femderbender, 28 May 2017 | Read review
“Book ocean view. Well worth the money for the priceless view”
Aidanryland, 28 May 2017 | Read review
“Check vents may have mold. Rm 1166”
pamg620, 28 May 2017 | Read review
“Room was amazing”
michaelcK8125SJ, 27 May 2017 | Read review
“We were on one of the higher floors with a view of the ocean. Beautiful view, got to see a couple of beach weddings!”
patriciacQ5102BB, 24 May 2017 | Read review
5 of 5
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US$384* /night
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Prices are for 1 room, 2 adults
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