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Hard Rock Hotel Cancun

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Traveller (8323)
Pool & Beach (1538)
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Overview
  • Excellent75%
  • Very good16%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“smash bar”(251 reviews)
“rock star”(177 reviews)
“zen restaurant”(117 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Offers from Hard Rock Hotel Cancun
Offers & Announcements: 40% off room rate
Offers from Hard Rock Hotel Cancun
Offers & Announcements: 40% off room rate
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Rooms
May 7May 8
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (11,063)
There are newer reviews for Hard Rock Hotel Cancun
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6,718 results
Traveller rating
4,734
1,193
475
178
138
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4,734
1,193
475
178
138
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871 - 875 of 6,718 reviews
Reviewed 29 August 2017 via mobile

The stay was good but what made it better is to walk into a very clean room after being exhausted, kudos to Ms. Cindy Gonzales for making our stay very relaxing. We truly appreciated her service. 🙏❤️More

Thank Silvia G
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 1 September 2017

Hello Silvia G, Thank you so much for sharing you latest experience at Hard Rock Hotel Cancun. We are thrilled to learn that you had a great stay and you find our property clean and well maintained. We are also really glad to know that...More

Reviewed 29 August 2017

From the minute we arrived, we were warmly greeted. The concierge staff,Kati, Alberto,Romero were outstanding. Our pool concierge,Tharvin was extremely helpful and honest. The staff who stood out in entertainment, Jose (Black Diamond) and Tabatha Solis really kept the Hard Rock Rockin'. Lots of music...More

Thank _ssroy1
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 30 August 2017

Hello _ssroy1, Thank you so much for taking the time sharing you latest experience at Hard Rock Hotel Cancun. We are pleased to learn that all our staff members gave you an excellent service and made you feel like a Rock Star! Thanks for choosing...More

Reviewed 29 August 2017 via mobile

We are only 1/2 way through our vacation, but to say that it is amazing here is a complete understatement. Our butlers, Ramón and Alfredo, are without any doubt, two of the finest butlers that Hard Rock employs. They both have made our trip relaxing,...More

Thank Profitaliano78
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 30 August 2017

Hello Profitaliano78, Thank you so much for sharing your on going experience at Hard Rock Hotel Cancun. We are very glad to learn that your butlers are providing you with an awesome service and making you feel like royalty. I'm also thrilled to know that...More

Reviewed 29 August 2017 via mobile

There was never ending party. You are not going to get any QT here. Pool is always crowded so much so that you have to be at pool by 8 or there is no availability. Somewhat understaffed housekeeping. Several days the room wasn't made until...More

1  Thank robinlynnh2017
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 30 August 2017

Hello robinlynnh2017, Thank you so much for taking the time sharing your recent stay at Hard Rock Hotel Cancan. We are thrilled to learn that our staff provided you with a great and friendly service during your entire stay. We are sorry to know about...More

Reviewed 28 August 2017

We had an amazing holiday at the Hard Rock. The staff make this hotel so special especially Gray who works in the Market restaurant, she is amazing and so great with our 11 year old son William, she had his apple juice ready on the...More

Review collected in partnership with Hard Rock Hotels & Casinos
Thank 166bernadetteh
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 30 August 2017

Hello 166bernadetteh, Thank you so much for sharing your most recent experience at Hard Rock Hotel Cancun and for choosing our main stage to celebrate such an important birthday. We are thrilled to learn that our staff meet all your expectations, provide you with an...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Breakfast included
Free Parking
Hotel Amenities
Room Service
Meeting Rooms
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Airport Transportation
Business Centre with Internet Access
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Tennis Court
Spa
Hot Tub
Outdoor pool
Details
Price range
US$363 - US$788 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Spa Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Top resorts Hotel in Cancun
#10 Luxury Hotel in Cancun
#17 Family Hotel in Cancun
#17 Business Hotel in Cancun
#22 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$363 - US$788 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Spa Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Top resorts Hotel in Cancun
#10 Luxury Hotel in Cancun
#17 Family Hotel in Cancun
#17 Business Hotel in Cancun
#22 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (8323)
Pool & Beach (1538)
Room & Suite (1263)
Dining (846)
Family and Play Areas (121)
Amenities (89)
Business Centre & Event Rooms (34)
Questions & Answers
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Chazcaxx
23 April 2018|
Answer
Response from LuisTA12 | Property representative |
Dear Chazcaxx, Thank you so much for your question. I'll put you in contact with our Vacation Planners that will gladly assist you. Regards.
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Chazcaxx
18 April 2018|
Answer
Response from LuisTA12 | Property representative |
Dear Chazcaxx, Thank you so much for your question. I'll contact you on a DM to get your email and reservation info. Kind regards.
1
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Google Translation
Chazcaxx
18 April 2018|
Answer
Response from Brandy B | Reviewed this property |
if you tell them it's his birthday, they will decorate the door. They also do the restaurant cake thing
1
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Room Tips
"You see sunrise with oceanview & sunset with Lagoon view"
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"Suite 701 is superb, far enough above the noise to be enjoyable, has huge terrace and fantastic views."
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"Sea views are great"
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"Ask for Rock Royalty room, gives a private pool"
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