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Hard Rock Hotel Cancun

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#10 of 181 Hotels in Cancun
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Hard Rock Hotel Cancun
Hard Rock Hotel Cancun
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8,565 Reviews from our TripAdvisor Community

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There are newer reviews for Hard Rock Hotel Cancun
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Showing 5,182: English reviews
Lebanon, New Jersey
Reviewed 3 weeks ago

Great place compact everything at your fingertips.The staff couldn't do enough for us.The food and service we also enjoyed,.Plenty of things to do during the day with different activities all day that staff got you involved best was foam party.Great view from balcony to see sun rise on beach.Rooms clean and spacious but never spent time in room didn't want...

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1Thank rnevj
Karen B, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear rnevj, Thank you so much for sharing your experience with us. It is inspiring to see that there have been so many aspects of our hotel that have made you a raving fan! I will personaly share your fantastic remarks to each and everyone of the Rockers you mentioned. It has been a pleasure having you back and we...

Cancun
Reviewed 3 weeks ago

Hard Rock has the best all-inclusive food that I've had. Good variety. Everyone is super nice and very helpful. We stayed in the presidential suit with our family of 6. The room was extremely nice. My husband and I stayed there the year before to check it out and see if it was the best place for our 4 kids...

Review collected in partnership with this hotel
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1Thank melissaannd2016
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear melissaannd2016, Thank you very much for sharing your amazing experience at Hard Rock Hotel Cancun, we are thrilled to read that this is your second time with us and that this time you returned with the whole family. It's our pleasure to have Rocked with all of you and hope to have you back for a third round of...

A TripAdvisor Member
1 review
Reviewed 3 weeks ago

Absolutely lives up to the Hard Rock brand. This was one of the best all inclusive trips we have taken! Everything was amazing from check-in to checkout. We were on rock royalty level and our Butler Gustavo made sure we had everything we wanted and needed. The views were amazing, and the entertainment staff exceptional. It can be a little...

Review collected in partnership with Hard Rock Hotels & Casinos
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Thank A TripAdvisor Member
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Rock Star, Thank you very much for your comments. We are very glad to see that you enjoyed your stay as we love to deliver authentic experiences that Rock to you and all our dear guests. It's inspiring that you rate us as one of your best all inclusive experiences and we will work hard to maintaine this title!...

Livingston, New Jersey
Reviewed 3 weeks ago

I have been taking the family to Hard Rock Cancun for the past several years. This place keeps getting better and better every time I go. I have been a member since 2007 (Palace Resorts) and now as a Hard Rock Hall of famer! The proximity of the beach to the pool to the room is unparalleled. The entertainment is...

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Thank youssejs
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear youssejs, It has been our true pleasure to have served you and to know that we have a raving fan in you is truly inspiring. Comments like yours ignite our passion to serve, rest assured that I will personally share your remarks with Raul, Hector, Neto and Gustavo and their amazing hard work will be properly acknowledge. There is...

Cancun
Reviewed 3 weeks ago

Returned to Cancun for husbands 50th birthday and remered why this resort was our favorite. We have stayed at the resort several times when it was the Cancun Palace and loved it. We have tried several other resorts from Cancun to Playa del Carmen and while they were nice, we remembered why this one is our favorite. This was our...

Review collected in partnership with Hard Rock Hotels & Casinos
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Thank V1331AGrichardt
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear V1331AGrichardt I would like to thank you very much for your review! It's our pleasure to know that you had a great time at our resort and that you have become raving fans of our Rock Star service! I am so proud to hear you were pampered by Fernando and Samu, we will gladly share your kudos with them....

Grimes, Iowa
Reviewed 3 weeks ago

Excellent service, Excellent food, awesome atmosphere! Had a Great time golfing, deep sea fishing massages and snorkeling. We are looking forward to going again and would recumbent this resort to any of our friends and family. Kirk

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1Thank kirk710330
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear kirk710330, We are looking forward to welcome you too! Thank you very much for recomending us and for letting us know about your blasting experience at our resort. The red carpet will be ready to welcome you on your next trip to our destination. You Rock! Francisco García General Manager Hard Rock Hotel Cancun

Yuzhno-Sakhalinsk, Russia
Reviewed 3 weeks ago

We recently stayed in the Hard Rock Hotel, Cancun for a week in January/February. We had a fantastic time there and highly recommend the hotel. The atmosphere of the place is great and the staff all really go out of their way to make sure you have a good time. They take care of absolutely everything you might desire. We...

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2Thank john-woods101
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear john-woods101, Thank you very much for sharing your comments with us. We are very grateful for being the destination of your recent holidays, it has been our pleasure having you with us and we definitely want you to come back. Regarding the areas of improvement that you have mentioned about the food, beverages and decoration on the halls, we...

Naples, Florida
Reviewed 3 weeks ago via mobile

Five restaurants to choose from at this wonderful all inclusive. Clean, friendly staff, ok spa, food everywhere, by the pool individually made pizzas are made in red brick wood fired ovens. Tacos, hot dogs, hamburgers, shrimp and more. Breakfast is served at the Zen and market restaurants. Both serve the same buffet assortment. Use the Zen to avoid steps though....

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Helpful?
5Thank Kathy239
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Kathy239, What a great review! Thank you very much for sharing your opinion with us. It is inspiring to see that we have exceeded your expectations and furthermore that we have reached to your satisfaction. We are truly doubling efforts to deliver the epic service our Rock Stars deserve and we will keep working to maintain our high standards....

Atlanta, Georgia
Reviewed 3 weeks ago via mobile

Awesome hotel and staff! From Karol, who checked us in, to Maria Guadalupe Juarez Diaz, our favorite chef, the staff was very friendly and helpful! Thank you for making us feel very welcomed and special!

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1Thank Robin S
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Robin S, It seems like you received a true Rock Star treatment! It's inspiring to read that you were pampered by the members of our staff, we will share your kudos with Karol and Maria. We look forward to welcome you soon. Rock On! Francisco García General Manager Hard Rock Hotel Cancun

Boston, Massachusetts
Reviewed 3 weeks ago

We were looking forward to our stay since our friends raved about their stay in Punta Cana. We arrived before our friends. We were NOT impressed. The jacuzzi in our room took 1/4 of the room. The linens felt damp. The balcony furniture was uncomfortable. The room is VERY uncomfortable. I don't think our sheets were changed once in the...

Review collected in partnership with this hotel
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2Thank Edgar D
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Edgar D, Thank you very much for your candor and for taking the time to share your observations, we sincerely appreciate your opinion as we consider it as valuable feedback in order to improve our service. On behalf of Hard Rock Hotel Cancun please accept our most sincere apologies for the nuisances you encountered during your stay. It is...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Parking
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Breakfast Available
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $555 - $1,096 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#9 Top resorts Hotel in Cancun
#10 Spa Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Luxury Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Cancun staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Should definitely go for the ocean view rooms. Stunning!”
 of 5 bubbles _C8599NQ, 25 Mar 2017 | Read review
“Pay extra and get the 3rd Floor Rock Royalty rooms. Lagoon side rooms will be quieter.”
  • Sunset on Lagoon
  • Set up for Mexican Fiesta
  • Sunset View
  • Sunset on lagoon
  • Birthday cake and champagne in the room after dinner
  • Room with King bed
  • Room view jacuzzi and dual sinks
  • Birthday Ballons in the room
 of 5 bubbles vbbond, 21 Mar 2017 | Read review
“you will be satisfied with anywhere in this hotel!!”
 of 5 bubbles 성욱허, 20 Mar 2017 | Read review
“Higher floor room if you want quiet. Lagoon side has sunsets, beach side has sunrise.”
 of 5 bubbles DARRELLR317, 19 Mar 2017 | Read review
“we were on the bottom floor but very good, indeed”
 of 5 bubbles bozidark217, 19 Mar 2017 | Read review
5 of 5