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The Royal Sands Resort & Spa All Inclusive

Travellers' Choice award winner
#20 of 182 Hotels in Cancun
GreenLeadersSilver level
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1 room 2 adults 0 children
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The Royal Sands Resort & Spa All Inclusive
The Royal Sands Resort & Spa All Inclusive
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3,655 Reviews from our TripAdvisor Community

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Showing 3,208: English reviews
Reviewed yesterday NEW

We love going each year to the Royal Sands Resort. We have been owners since it was built and we still choose to come back and not trade every year! The staff, accommodations, restaurant and all services are top notch! Location is great, something for all ages (from Yoga to kids club) each and every day. The pools are spectacular...

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Thank douglass513
Hillsborough
Reviewed 2 days ago NEW

The Royal Sands Cancun was a very nice resort. Both pools were beautiful with great swim-up bars, though the larger pool could have been heated better, as the weather was breezy and a bit chilly in January. The suite we stayed in was very large and very clean. There were two Murphy beds but the mattresses were VERY uncomfortable; we...

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Thank H9382SCdianeg
Reviewed 4 days ago NEWvia mobile

I'm in shock who writes that this hotel is excellent for a vacation. I'll start with the breakfast: they are simply awful. stale cheese and sausage. All food is prepared on cheap oil. In my eyes porridge diluted with hot water. The waiter collected unfinished coffee on the table and poured it into the kettle, then poured over the guests....

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Helpful?
Thank инна р
Cristóbal G, Online Community Care Coordinator. at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear инна р Thanks so much for taking the time to review your stay at The Royal Sands. We truly appreciate your feedback and sincerely apologize that your stay didn't meet your expectations. I've contacted you offline so that we can learn more about your stay experience to make this right. I would like to point out that our restaurants...

Reviewed 4 days ago NEW

This is a great resort to stay. The check in and check out was quick and easy. The food was great. The room was clean. Very comfortable bed and pillows. It's only 5 minutes walk to a shopping center. Very hard working and friendly staff. The wait staff on the beach was great, Gustavo did an exceptional job in servicing...

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Helpful?
1Thank Nathan T
Cristóbal G, Onine Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Nathan, Thank you for taking time to post about our resort. We always strive to provide our customers with the highest satisfaction rates available and we're glad to learn we've achieved this goal with you. We'll make sure to personally praise Gustavo for leaving such a nice impression in you. We look forward to welcoming you again during your...

Laurens
Reviewed 4 days ago NEW

My husband and myself, along with our 2 daughters (early 20s) spent the week before Christmas at the Royal Sands Resort in Cancun. All 4 of us loved it! Our room was very spacious! 2 bedrooms, 2 bathrooms, big living room room area, kitchen and 2 beautiful balconies! It had everything we needed, and anything that we needed to purchase,...

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1Thank juliepL1288QC
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Julie, Thank you for taking time to post about our resort. We're glad to learn that you and your family enjoyed your most recent visit to the Royal Sands and that you took advantage of its privileged location and views in Cancun's hotel zone. We look forward to welcoming you back during your next visit to the Mexican Caribbean....

Utah
Reviewed 5 days ago NEW

You are greeted by staff on arrival with 'welcome home' and honestly, we wanted to move in within a few hours! The room was amazing, nice kitchen, large living area with dinning table, living room area and within the entertainment center 2 pull down beds, nice master bedroom and an amazing deck with dinning table and lounge chairs. We didn't...

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Helpful?
1Thank Kirsten M
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Kristen, Thank you for taking time to post about your home away from home. We know that the TripAdvisor community will appreciate your insights about our resort and your overall experience in Cancun. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Seattle, Washington
Reviewed 5 days ago NEW

We were very pleased with the size of the rooms and we spent a lot of time on the deck looking out over the ocean. The rooms were clean and well maintained, but a little dated. The pools were very large and able to accommodate all of the guests without a problem. The food and drink service at the smaller...

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Thank USIGambler
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed your visit at The Royal Sands and you had the chance to visit some of the off-site restaurants included in your Refine Package. We hope you've enjoyed the rest of your stay in Cancun and we look forward to welcoming you back...

Salt Lake City, Utah
Reviewed 5 days ago NEW

We are a family of 7 and absolutely loved this resort. The accommodations were clean, views were awesome, the resorts staff was uniformly enthusiastic and helpful, food was plentiful and great, and the beach was amazing. As we walked up and down the hotel zone beach, there were only a couple of other properties that we thought could compete with...

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1Thank ArbingerJim
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Jim Thank you for taking time to post about our resort. We always strive to provide our guests with the highes satisfaction rates and we're glad to learn we've achieved this goal with you. We're sure that TripAdvisor's community will appreciate your insights as much as we do. We look forward to welcoming you back during your next visit...

East Wenatchee, Washington
Reviewed 6 days ago NEW

This was an ok condo, kind of run down but average. I have a family of 6 so we decided to listen to timeshare for a huge discount on a Chichen Itza tour. They tell you it's 90 minutes but it's actually 3 hours and it sucked. We just kept saying no and they would bring in other people then...

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Thank sackpac
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear sackpac, Thank you for taking time to post about our resort. Royal Resorts was founded as a timeshare company that would sell a timeshare our founders would like to buy and which was sold in a manner our founders would like to be sold. The situation you describe is below our quality standards. Rest assured we do not encourage...

COOPERSBURG
Reviewed 6 days ago NEW

Really nice family resort with activities and fun for all ages. Pleasantly surprised by the accommodations, the living room area, deck, and bedrooms were all spacious. The pools were heated and large enough to handle all guests. Beachfront areas are very well maintained and monitored. Teenage boys in our party loved being able to hop over to the bay and...

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Helpful?
3Thank Denise C
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We're glad to learn you took advantage of the off-site restaurants included in your REFINE All Inclusive Package. We know TripAdvisor's community will appreciate your comments as much as we do. We'll make sure to personally praise Manuel and Angel for leaving such a nice impression in you....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Royal Sands Resort & Spa All Inclusive, one of the best All-Inclusive resorts in the area, sits at the center of Cancun's spectacular Caribbean shoreline with breathtaking views of white sand and turquoise waters. With a privileged location, five-star luxury, a world-class Spa, tempting dining choices and activities for all ages, The Royal Sands has everything you need for your next Caribbean vacation. Enjoy fine dining, activities and amenities offered by the REFINE All-Inclusive package. ... more   less 

Additional Information about The Royal Sands Resort & Spa All Inclusive

Address: Blvd. Kukulcan km 13.5, No. 32, Seccion A, Segunda Etapa | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $315 - $735 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Sands Resort & Spa All Inclusive 4*
Number of rooms: 340
Reservation Options:
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Also Known As:
The Royal Sands Hotel Cancun
Royal Sands Cancun
Cancun Royal Sands Resort
Royal Sands Resort Cancun
Hotel Style:
#14 Family Hotel in Cancun
#19 Top resorts Hotel in Cancun
#20 Luxury Hotel in Cancun
#20 On the Beach Hotel in Cancun
#21 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Sands Resort & Spa All Inclusive staff and other travellers.
383 questions
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Questions? Get answers from The Royal Sands Resort & Spa All Inclusive staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms on upper floors are quieter”
 of 5 bubbles kirstenm580, 11 Jan 2017 | Read review
“Make sure and settle your bill before 11:00 on Saturday morning or you'll be waiting in line.”
 of 5 bubbles USIGambler, 11 Jan 2017 | Read review
“Watch out when you have the sliding glass door and the front door open at the same time! The front door will slam shut extremely hard!”
 of 5 bubbles traveltoseemylove, 9 Jan 2017 | Read review
“Go for the ocean front, it's worth the added expense”
 of 5 bubbles CampbellClan1999, 8 Jan 2017 | Read review
“Put couples away from families with kids. Some couples travel to get away from the demands made by anxious, noisy children.”
 of 5 bubbles ashleysF4620KS, 7 Jan 2017 | Read review
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