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The Royal Sands Resort & Spa All Inclusive

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#18 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
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The Royal Sands Resort & Spa All Inclusive
The Royal Sands Resort & Spa All Inclusive
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3,755 Reviews from our TripAdvisor Community

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Showing 3,299: English reviews
Grand Rapids
Reviewed 13 March 2016 via mobile

Best Vacation at the Royal Sands Pato our bartender was just fantastic he made amazing drinks. He would ask you what you like to drink and would come up with something different. All the staff were all very nice. Can't wait to go back. I would check this place out if you want to sit back and relax and have...

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Helpful?
Thank Amy H
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Amy H, Thanks so much for taking the time to give us a review of you stay. We couldn't be happier to hear our guests enjoyed their stay with us. We're glad to read our service covered your expectations. Thank you for your continued loyalty. You can't give us any higher honor that a return visit, and we look...

Wrighstown
Reviewed 13 March 2016

The Royal Sands is a great place to meet family and friends. The staff is friendly and really want you to have a great time. The resort is very clean and there is plenty to do if you want or just relax by the pool or sit by the ocean and listen to the waves.

Review collected in partnership with this hotel
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Helpful?
Thank timhE2707RU
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Tim, Thank you for taking the time to review your stay with us at The Royal Sands. We are happy to hear you had a great relaxing vacation with us. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Walkerton, Indiana
Reviewed 13 March 2016

Our stay at the Royal Sands was phenomenal and if the weather had cooperated a little more our vacation would've been fantastic. The Resort is a great place for the family to enjoy. The restaurants are very clean and the food and service are exceptional. Prices are good for the food and service.

Review collected in partnership with this hotel
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Helpful?
Thank Charles P
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Charles P, Thank you for taking time to post about our resort. We are honored that you chose to stay with us for your family vacation. It's great to hear that you had a great time with us and you liked our resort's cleanliness and dining options. We hope you’re able to return to The Royal Sands again for...

Kansas City, Missouri
Reviewed 13 March 2016

We've been going to the Royal Sands for the last five years and I have to say it keeps getting better and better. We had a group of about 40 friends and family who came with us this year for our destination wedding and EVERYONE was so impressed with the service and the facilities. The Wedding Planners were also fantastic...

Review collected in partnership with this hotel
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Helpful?
Thank mitchw527
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Mitchw527, Thanks for your review, as well as your loyalty. We love hearing from our return guests about their vacation experiences. We are honored that you chose us to host your destination wedding. We are personally praising our wedding planners, and sharing your comments with them, so they know they left a great impression on you. You couldn't give...

Hinckley, Illinois
Reviewed 13 March 2016

This was our first vacation to the Royal Sands. It was great!!! Rooms were clean, spacious and the view was georgeous!!! From check in to check out was easy and fast. No hidden charges, friendly staff everywhere. We had a towel taken and they didn't charge us for it, they just issued another one. We lost our key twice, they...

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Helpful?
Thank Linda H
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Linda H, Thanks for the review, and for sharing the experience of your recent family getaway with the TripAdvisor community. We are happy to hear that you enjoyed your time with us and your check in and check out process went smoothly. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn...

Reviewed 13 March 2016 via mobile

We stayed a week with some friends. This resort is the cleanest place on earth. What a great experience. Rooms have some of the most beautiful views. The food is just amazing. Every night is a new theme. And I really need to express my gratitude to Patricio and Manny. Those two guys go way out of there way to...

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Helpful?
Thank Jason H
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Jason H, It’s great to hear from you and thank you so much for your review. We're happy to hear that you were able to enjoy yourselves around the resort and that Manny and Patricio left such a nice impression on you. You couldn't give us any higher compliment than a return visit, and we look forward to seeing...

Archbold
Reviewed 13 March 2016

We have stayed at the Royal Sands many times and we have also traveled outside of Cancun many times. Every time we come to the Sands we feel just like their slogan says.... 'welcome home' They do everything with excellence. You will love it all!

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Helpful?
Thank TShortArchbold
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear TShortArchbold, Thanks so much for writing a review about your stay. We love hearing from our return guests about their vacation experiences and we thank you for your continued loyalty. You can't give us any higher honor than a return visit, and we look forward to seeing you again soon. Best Regards.

Boston
Reviewed 13 March 2016

The resort was beautiful, and the room was very nice. The free shuttle service to the different resorts was also very convenient. The food was also good. However, it was distressing trying to figure out what was included in our package since we got mixed information from the front desk/concierge. We ended up getting charged $15 for coffee/juice/plate of fruit...

Review collected in partnership with this hotel
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Helpful?
3Thank JHU2895FL
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear JHU2895FL, Thank you for taking time to post about our resort. We always strive to communicate assertively and accurately with our customers and we're sorry to learn we fell short of this goal. The Royal Islander and The Royal Caribbean do not take part of the REFINE All Inclusive Package, meaning that all the purchases made at these resorts...

East Hampton, New York
Reviewed 13 March 2016 via mobile

I have been going to Cancun for 22 years and this one of my favorite locations , I would have given it 5 stars but this resort is starting to show its age ( opened Feb 2000 ) very little updates in the villa itself since then . Paintings are washed out , counters and cabinets along with furniture need...

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Helpful?
3Thank Fldsetter
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Fldsetter, Thanks for your review, as well as your loyalty. We always appreciate hearing from our members regarding their stays and any feedback that they may have. We understand your comments regarding the renovations of the resort, and will pass them on to our management. We are glad to read you do like everything else about our service and...

Boiling Springs
Reviewed 12 March 2016

We had a wonderful stay. Everyone very friendly and the place very clean. A great variety of places to eat. It was superb to have a shuttle take us to other dining choices. I did not like having to save my spot at beach or pool and I think the tipping should be totally included. Service was outstanding.

Review collected in partnership with this hotel
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Thank A7407IFbeths
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Beth, Thank you so much for taking the time to review your stay with us. Feedback from our guests is important to us. We're pleased to hear that you enjoyed your stay. We're glad to learn you took advantage of the off-site restaurants included in your REFINE All Inclusive Package. We know the TripAdvisor community will appreciate your comments...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Royal Sands Resort & Spa All Inclusive, one of the best All-Inclusive resorts in the area, sits at the center of Cancun's spectacular Caribbean shoreline with breathtaking views of white sand and turquoise waters. With a privileged location, five-star luxury, a world-class Spa, tempting dining choices and activities for all ages, The Royal Sands has everything you need for your next Caribbean vacation. Enjoy fine dining, activities and amenities offered by the REFINE All-Inclusive package. ... more   less 

Additional Information about The Royal Sands Resort & Spa All Inclusive

Address: Blvd. Kukulcan km 13.5, No. 32, Seccion A, Segunda Etapa | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $304 - $637 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Sands Resort & Spa All Inclusive 4*
Number of rooms: 340
Reservation Options:
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Also Known As:
The Royal Sands Hotel Cancun
Royal Sands Cancun
Cancun Royal Sands Resort
Royal Sands Resort Cancun
Hotel Style:
#14 Family Hotel in Cancun
#17 Top resorts Hotel in Cancun
#18 Luxury Hotel in Cancun
#18 On the Beach Hotel in Cancun
#21 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Sands Resort & Spa All Inclusive staff and other travellers.
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Questions? Get answers from The Royal Sands Resort & Spa All Inclusive staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“better to have 2nd separated bedroom”
 of 5 bubbles W4867IKmarkv, 25 Feb 2017 | Read review
“Beachfront is the most private and very peaceful. I really like the updated decor in the select rooms.”
 of 5 bubbles 482heidih, 24 Feb 2017 | Read review
“Get a view of the pool on the end close to the ocean, on the south side. Less direct sun out most of the day and the view is spectacular.”
 of 5 bubbles 330skipb, 22 Feb 2017 | Read review
“All villas have a great view.”
 of 5 bubbles 95calvine, 20 Feb 2017 | Read review
“Excellent location in cancun”
 of 5 bubbles deep869, 19 Feb 2017 | Read review
5 of 5