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Hotel Casa Turquesa

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#68 of 181 Hotels in Cancun
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Casa Turquesa
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544 Reviews from our TripAdvisor Community

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Showing 432: English reviews
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Reviewed 4 days ago NEW

Although this hotel was nice, we were scammed into staying. We made a booking through Hotels.com. It was a very cheap price. On the day that we were to check in I got a call and email from the hotel telling me our reservation was canceled due to a big mix up in the price. They said the best price...

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1Thank duesouth41
Reviewed 1 week ago via mobile

First and foremost, Names..... Benadicto was a true host of hosts and really made the best of our visit. We saw him on a daily basis where we were always welcomed with open arms and tentative questions. We have each other's numbers for the future and are keeping in contact, be sure to be kind and generous to this guy,...

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Helpful?
Thank Lewis M
Reviewed 1 week ago

THEY WILL RIP YOU OFF! RUN DOWN AND GOING OUT OF BUSINESS!!! Our reservations were made on 8-30-2016 for a vacation beginning on 2-4-2017. We paid $1,538.72 on 8-30-2016. Prior to payment we did inquire about the cancellation policy which stated a full refund would be made if a cancelation was made a full week prior to check in. Due...

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1Thank David M
VentasTurquesa, Casa Turquesa at Hotel Casa Turquesa, responded to this review

Dear guest, We want to thank you for the time you took to send us this message. We want to let you know that the hotel is not out of business, we continue giving service but thank you for your concern. We see that you are upset because you expect a refund for a non-refundable rate reservation. The rate we...

Reviewed 3 weeks ago

A. I was traveling out of the country for the first time for a short business trip. My company had arranged all of the travel and accommodations for me and I did not want to go alone, so I brought a friend with me. I found out my reservation did not include any leeway for another person like hotels in...

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Helpful?
Thank Jas S
VentasTurquesa, Casa Turquesa at Hotel Casa Turquesa, responded to this review

Dear friends, Thank you for all the time you took to write about us. Casa Turquesa is a small hotel but we like to take care of all our customers. Everyone is very important. We happy to know that you enjoyed the Jacuzzi, the terrace, the tub, everything in the big room. Our location is very convenient because you have...

Texas
Reviewed 3 weeks ago via mobile

When I first arrived at this little boutique hotel, I was pleasantly surprised. It has a beautiful location and is small compared to the big mega resorts on both sides of it. Although when you are there, you would never know that you were in the heart of all the chaos in Cancun. I was received warmly by Muz (GM)...

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13Thank SPERRY8302
Reviewed 4 weeks ago via mobile

This place is amazing, small cpzy spacefull!! I stayed there and was treated very well, everyone is very friendly and accommodating. Couldn't expect less or more. The hotel itself is like an art gallery. The rooms have amazing views and the beach is at your doorstep! Not crowded. The perfect place to get away

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Helpful?
Thank Natalia J
VentasTurquesa, Casa Turquesa at Hotel Casa Turquesa, responded to this review

Dear guest, We are glad to read that you spent a really nice time in our hotel. It is also nice to know you point of view; all these words are what help us to improve the service so we can be a little better every day. We want to invite you to spend here your next vacation, so you...

Louisville, Kentucky
Reviewed 11 February 2017

For people looking for a wonderful getaway in Cancun - Hotel Casa Turquesa is your place. The place is a little secret on the hotel strip. My wife and I brought my staff to the hotel for a 4 day long weekend for a little rest and relaxation away from the dreary cold winter. Mr. Muse and his staff provided...

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1Thank _jvchou
VentasTurquesa, Casa Turquesa at Hotel Casa Turquesa, responded to this review

Dear guest, Thank you for your preference. It was nice to have you here at Casa Turquesa. We are happy to see that you enjoyed you vacation. We are a small hotel but we have nice suites and a great service, so you can have a relaxing time. All the staff was glad to help you. We hope to see...

Reviewed 7 February 2017

Wow it was great, wonderful, I HAD THE BEST TIME OF MY LIFE. The place was just what I thought it would be. All the art on site was neat. Mr. Muse was a fun happy person. I will miss him and his staff. Workers were very nice. Was on hand any time you needed them. I think it would...

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Helpful?
Thank Karen G
VentasTurquesa, Casa Turquesa at Hotel Casa Turquesa, responded to this review

Dear guest, We want to thank you for staying with us. We are very happy you loved the art; we hope you visited the Gallery. In Casa Turquesa everybody wants to give you the best service. We know that every guest has different needs so we try to know you, so we can make your vacation a unique experience. Also,...

New York City, New York
Reviewed 6 February 2017 via mobile

We were fortunate enough to have the opportunity to stay at the Casa for a few days in the beginning of February. This is a very beautiful property and the beach is just incredible.. The views go on and on. As others have said it's like staying in A friends mansion on the beach that is if your friend was...

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3Thank campo84748
VentasTurquesa, Casa Turquesa at Hotel Casa Turquesa, responded to this review

Dear guest, As you have mentioned Casa Turquesa is a Mediterranean style beachfront mansion. All the rooms are suites with Jacuzzi on their private terrace and they have an amazing view over the Caribbean. Our boutique hotel is ideal for those looking for an intimate and quiet atmosphere. As you mentioned this is a hotel for couples, romantic, and relaxing....

Reviewed 3 February 2017

Mr. Muse (the manager of Casa Turquesa) overcharged me on the all-inclusive portion of my trip. I cannot get in touch with him now that I am back home because he won't answer my phone calls. He flat out lied to me that I wouldn't be charged the full amount and I was. I don't understand how he can get...

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Helpful?
5Thank Althea S
VentasTurquesa, Casa Turquesa at Hotel Casa Turquesa, responded to this review

Dear guest, Thank you for all your comments. We appreciate the time you took to write about us. We apologize if you feel that way after all the good things we did for you. What we did is not usual in the hotel business; we let you stay using your friend’s reservation for free after she left the hotel. We...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Free Parking
  • Spa
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service
Official Description (provided by the hotel)
Welcome to our hotel! It's intimate, secluded, and fashionable. Guests come here to our All Suite Luxury Boutique Hotel to relax, rejuvenate, and go unnoticed in the midst of the Mexican Caribbean playground of Cancun. Reminiscent of a Mediterranean mansion, Casa Turquesa rests on one of the area’s most pristine beaches and features only 30 suites, providing an atmosphere of privacy and tranquility. Spa and Art Gallery. ... more   less 

Additional Information about Hotel Casa Turquesa

Address: Boulevard Kukulcan Km 13.5 | Zona Hotelera Cancun, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $190 - $953 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Casa Turquesa 4*
Number of rooms: 29
Reservation Options:
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Also Known As:
Casa Turquesa Hotel Cancun
Casa Turquesa Tulum
Casa Turquesa Hotel Tulum
Hotel Style:
#40 Luxury Hotel in Cancun
#41 Family Hotel in Cancun
#43 Romantic Hotel in Cancun
#48 Spa Hotel in Cancun
#56 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Casa Turquesa staff and other travellers.
26 questions
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Questions? Get answers from Hotel Casa Turquesa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Every room offers a wonderful balcony with direct ocean views.”
 of 5 bubbles krc107, 19 Jan 2017 | Read review
“#307 Is Ocean and pool view”
 of 5 bubbles nycgirl272, 16 Aug 2016 | Read review
“Our room was on the second floor and the ocean view was amazing.”
 of 5 bubbles newbgray, 7 Jun 2016 | Read review
“This is an unusual hotel. It is a unique place where u can ask for and get the experience you want. Ask for hottub on balcony.”
 of 5 bubbles muddywatersUSA, 29 Apr 2016 | Read review
“Upper floors are best”
 of 5 bubbles edwinf467, 16 Apr 2016 | Read review
5 of 5