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NYX Hotel Cancun

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1,576 Reviews from our TripAdvisor Community

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Showing 600: English reviews
Colorado
Reviewed 2 days ago NEW

We like resorts that are smaller. We had a great time here. The food was fantastic, you could have just about anything you wanted. Need to get all-inclusive to enjoy everything. The room we had was a junior suite, not fancy at all but rather large with an ocean view. (Our room made you feel like you were in Mexico)....

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Helpful?
Thank ColoradoCyndy
Temecula
Reviewed 2 days ago NEW

A very nice reasonable hotel. We initially had an issue with our room. They went out of their way to resolve it. The morning buffet was excellent. Nice beach.I would definitively recommend this hotel.

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Thank braceim
Reviewed 2 days ago NEW

We have been visiting Cancun for about 20 years, NYX at one time was called AVALON Grand This was our first timeshare, The improvement by NYX is tremendous. Starting at the beach now it is much wider has mature palm trees and four rows of overside palapas [permanent beach umbrella with thatched roof] comfortably covering 4 beach chairs. Also has...

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Thank andrewf764
London, England, United Kingdom
Reviewed 3 days ago NEW

It was our first time in Cancun and I am so glad we chose to stay at the NYX. We had good weather and the beach was just beautiful, soft sandy clean beach. It is a smaller hotel in the area making it ideal for couples. Service was great and the food really topped it all off! Being all inclusive,...

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Thank Pav R
Reviewed 3 days ago NEWvia mobile

Had a great experience at this hotel. Small and relaxing. Enjoyed knowing my surroundings easily. Walking distance to malls stores . Beautiful beach. Shout out to our pool side bartender gimmer. And had quick service with a smile Victor and Eddy. Our check in crew was accommodating and helpful. Even our car rental lady was great. Food was incredible. Bring...

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Thank Aaron G
Peekskill, New York
Reviewed 1 week ago

Over all very positive, friendly and responsive staff. Good breakfast. One of the few properties with palms right on the beach. Moderate size, no mile long hall ways. Cons: noisy construction site on the left (facing the ocean), dreary lobby bar, the lower price point is reflected in the guests staying at this property. For us only a 3 day...

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Helpful?
Thank Peakclimber46
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Guest First of all we would like to thank you for your comments and for taking the time to let us know about your recent stay with us, your comments are highly appreciated since they help us to improve our areas of opportunity. We are happy to read that you spent a good time with us. We hope that...

Toronto, Canada
Reviewed 1 week ago

This hotel was simply amazing due to the hotel staff. Upon arrival, we were greeted by Jimmy who took our bags to the waiting room while our suite was being prepared. Every time we needed Jimmy he was to be found in the hotel lobby working EXTRA hard to make the guests comfortable. Jimmy gave us the latest information on...

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Helpful?
Thank ChloeMHowe18
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Dear guest Many thanks for sharing your kind feedback and taking the time to let us know about your recent stay with us. We are so happy to read that we exceed your expectations. We are glad that you appreciated our service and attentive staff. We will definitely share your kind words with the rest of the staff specially with...

Hamilton
Reviewed 1 week ago via mobile

We recently visited NYX Cancun and we had an amazing vacation. We were a little sceptical as we've always visited 5 stars hotels in the past but decided to book this one based on the Tripadvisor's reviews and excellent price. CHECK IN - quick and smooth. We were offered an upgrade for additional $280 per week but decided not to...

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Helpful?
Thank Gusia09
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Guest First of all we would like to thank you for your preference and for taking the time to let us know about your recent stay with us, your comments are highly appreciated since they help us to improve our areas of opportunity. We are happy to read that you spent a great time with us. We hope that...

Reviewed 1 week ago via mobile

My sister and i started with just two nights and increased it to four nights total Great place to stay beautiful baloney views and the staff were very helpful and nice. If you are looking for good food service and a tasty cappuccino eduardo franco is the man. I would happily go back there and stay.

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Helpful?
Thank lgrrl
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Dear guest Many thanks for sharing your kind feedback and taking the time to let us know about your recent stay with us. We are so happy to read that we exceed your expectations. We are glad that you appreciated our service and attentive staff. We will definitely share your kind words with the rest of the staff. Thank you...

Reviewed 1 week ago via mobile

This hotel sadly has gone down hill! When I first bought this time share over 10 years ago, when it was still Avalon, it was so charming. The staff members were great, several places to eat (dining room, beach, pool, sports bar) lots of activities and nightly group walks into town. Now they seem to be catering to the "all...

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Helpful?
Thank Gabriella B
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Dear guest, Thank you very much for taking the time to share your experience with us, know that it is thanks to feedbacks like yours that we are able to improve every aspect you described due to we identify our opportunity areas, know that we will take seriously into consideration your comments in order to make your stay and our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Airport Transportation
Official Description (provided by the hotel)
Enjoy a fabulous hotel located just in front of the beautiful white sand beaches and turquoise waters that have made Cancun a preferred tropical paradise for thousands of tourists each year. NYX HOTEL CANCUN is a resort with 163 rooms and suites with an excellent location in the middle of the famous Hotel Zone of Cancun, in the state of Quintana Roo, Mexico. NYX HOTEL CANCUN is ideal for families, couples in love, weddings and incentive groups; we are offering a NEW meeting room. Our group coordinators will work with you to create the perfect menu and select the perfect setting for your event. This hotel provides a friendly and professional service, comfortable rooms, international cuisine, and beach activities among others. ... more   less 

Additional Information about NYX Hotel Cancun

Address: Boulevard Kukulcan, Km 11.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $147 - $592 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — NYX Hotel Cancun 3*
Number of rooms: 163
Reservation Options:
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Also Known As:
Avalon Grand Cancun Hotel Cancun
Avalon Grand Resort
Cancun Avalon Grand Hotel
Avalon Cancun
Avalon Resort Cancun
Hotel Style:
#40 Spa Hotel in Cancun
#42 Top resorts Hotel in Cancun
#48 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from NYX Hotel Cancun staff and other travellers.
228 questions
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Questions? Get answers from NYX Hotel Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Obviously the rooms looking at the beach and the pool are better, than the ones on the outside,”
 of 5 bubbles andrewf764, 7 Dec 2016 | Read review
“If you need an elevator, make you sure you tell them upon booking.”
  • Lagoon View
 of 5 bubbles pennyhillier, 28 Nov 2016 | Read review
“Request a room that faces the main pool.”
 of 5 bubbles 858sabrinac, 28 Nov 2016 | Read review
“Get the Master Suite, ocean front. WOW!”
 of 5 bubbles nice2cu2016, 28 Nov 2016 | Read review
“If mobility is an issue, ask for a room with elevator access.”
 of 5 bubbles julez48, 21 Nov 2016 | Read review
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