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NYX Hotel Cancun

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1,569 Reviews from our TripAdvisor Community

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Showing 595: English reviews
Peekskill, New York
Level Contributor
213 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed yesterday NEW

Over all very positive, friendly and responsive staff. Good breakfast. One of the few properties with palms right on the beach. Moderate size, no mile long hall ways. Cons: noisy construction site on the left (facing the ocean), dreary lobby bar, the lower price point is reflected in the guests staying at this property. For us only a 3 day... More 

Helpful?
Thank Peakclimber46
Toronto, Canada
Level Contributor
4 reviews
Reviewed 2 days ago NEW

This hotel was simply amazing due to the hotel staff. Upon arrival, we were greeted by Jimmy who took our bags to the waiting room while our suite was being prepared. Every time we needed Jimmy he was to be found in the hotel lobby working EXTRA hard to make the guests comfortable. Jimmy gave us the latest information on... More 

Helpful?
Thank ChloeMHowe18
Hamilton
1 review
Reviewed 2 days ago NEW via mobile

We recently visited NYX Cancun and we had an amazing vacation. We were a little sceptical as we've always visited 5 stars hotels in the past but decided to book this one based on the Tripadvisor's reviews and excellent price. CHECK IN - quick and smooth. We were offered an upgrade for additional $280 per week but decided not to... More 

Helpful?
Thank Gusia09
1 review
Reviewed 3 days ago NEW via mobile

My sister and i started with just two nights and increased it to four nights total Great place to stay beautiful baloney views and the staff were very helpful and nice. If you are looking for good food service and a tasty cappuccino eduardo franco is the man. I would happily go back there and stay.

Helpful?
Thank lgrrl
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 days ago NEW via mobile

This hotel sadly has gone down hill! When I first bought this time share over 10 years ago, when it was still Avalon, it was so charming. The staff members were great, several places to eat (dining room, beach, pool, sports bar) lots of activities and nightly group walks into town. Now they seem to be catering to the "all... More 

Helpful?
Thank Gabriella B
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 days ago NEW via mobile

In January of this year four friends and I took off to the NYX hotel Cancun! Upon arrival we were told that we wouldn't be getting our connecting rooms. Instead they offered us the master suite for all of us to stay in which was great, but it wouldn't be finished being cleaned for a few hours. They gave us... More 

Helpful?
Thank Frogtoes17
Sarnia, Canada
Level Contributor
2 reviews
Reviewed 5 days ago NEW

We stayed at NYX and it was wonderful. The beach was awesome, the food was great , the service was most excellent. Eduardo Franco*five stars* goes above and beyond to make your dining experience superb, along with Urbando*spelling*, the bartenders Edgar and Gimmer are just great. We had a really great time. The hotel is clean, the pools are refreshing,... More 

Helpful?
Thank pennyhillier
Baltimore, Maryland
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW

First let me say that the various reviews here helped us pick this hotel and we are forever grateful for all of the insight! Now, my husband and I chose this location for our Thanksgiving holiday vacation (4 days/ 5 nights) and we couldn't have been happier! From the moment we arrived at the property to the minute we departed... More 

Helpful?
Thank Sabrina C
Bathurst, Canada
1 review
Reviewed 5 days ago NEW

We recently stayed at the Nyx, we travel frequently and had read the reviews, and they are very accurate of this Hotel. We upgraded to an Ocean front master suite, and it was spectacular! The resort is very clean, the food was excellent in our opinion. We really enjoyed eating A la Carte for lunch and dinner without any reservations... More 

Helpful?
Thank nice2cu2016
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Dear guest Thank you so much for choosing NYX Hotel Cancun and for taking the time to let us know your experience with us. We are so happy to read that we met your expectations, we are glad to know that you spent a great time here and enjoyed of our service. We hope that you will return again very... More 

1 review
Reviewed 6 days ago NEW

We have enjoyed a wonderful, restful vacation at the NYX Hotel. Our room and hotel facilities were always clean and well maintained. The beach is beautiful although pretty rough while we were there. The staff here are amazing, especially Jimmy, the bell hop, the waiters: Eddy, Eduardo, Faustino, Rafael, Jesus, Victor, Umberto, Carlos and Tony, along with the bar tenders... More 

Helpful?
Thank Jennifer D
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Dear guest Many thanks for sharing your kind feedback and taking the time to let us know about your recent stay with us. We are so happy to read that we exceed your expectations. We are glad that you appreciated our service and attentive staff. We will definitely share your kind words with the rest of the staff. Thank you... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Free Parking
Official Description (provided by the hotel)
Enjoy a fabulous hotel located just in front of the beautiful white sand beaches and turquoise waters that have made Cancun a preferred tropical paradise for thousands of tourists each year. NYX HOTEL CANCUN is a resort with 163 rooms and suites with an excellent location in the middle of the famous Hotel Zone of Cancun, in the state of Quintana Roo, Mexico. NYX HOTEL CANCUN is ideal for families, couples in love, weddings and incentive groups; we are offering a NEW meeting room. Our group coordinators will work with you to create the perfect menu and select the perfect setting for your event. This hotel provides a friendly and professional service, comfortable rooms, international cuisine, and beach activities among others. ... more   less 

Additional Information about NYX Hotel Cancun

Address: Boulevard Kukulcan, Km 11.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $149 - $565 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — NYX Hotel Cancun 3*
Number of rooms: 163
Reservation Options:
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Also Known As:
Avalon Grand Cancun Hotel Cancun
Avalon Grand Resort
Cancun Avalon Grand Hotel
Avalon Cancun
Avalon Resort Cancun
Hotel Style:
#41 Spa Hotel in Cancun
#43 Top resorts Hotel in Cancun
#49 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from NYX Hotel Cancun staff and other travellers.
222 questions
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Questions? Get answers from NYX Hotel Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you need an elevator, make you sure you tell them upon booking.”
  • Lagoon View
 of 5 bubbles pennyhillier, 28 Nov 2016 | Read review
“Request a room that faces the main pool.”
 of 5 bubbles 858sabrinac, 28 Nov 2016 | Read review
“Get the Master Suite, ocean front. WOW!”
 of 5 bubbles nice2cu2016, 28 Nov 2016 | Read review
“If mobility is an issue, ask for a room with elevator access.”
 of 5 bubbles julez48, 21 Nov 2016 | Read review
“Cheap rooms may be closer to the drains/rubbish bins!”
 of 5 bubbles 462lyndsaya, 19 Nov 2016 | Read review
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