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NYX Hotel Cancun

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1,656 Reviews from our TripAdvisor Community

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Showing 635: English reviews
Reviewed yesterday NEWvia mobile

My family enjoyed our week long stay here in December, looking at coming back again soon. Staff: I love the personal treatment from staff when in a smaller resort. Everyone is friendly and goes out of their way to get to know you versus the many mega resorts in the area. Really enjoyed the daily activities that were planned. Shout...

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Helpful?
Thank Heather B
Montreal, Canada
Reviewed yesterday NEW

We had a perfect family trip at Nyx. Excellent service in general but I would like to state our significant appreciation of Victor who served us in most of our dinners in a very professionnal, smooth and pro-active way. He really helped enhance our experience at Nyx.

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Helpful?
Thank jpdelorme25
Los Angeles, California
Reviewed 3 days ago NEW

I stayed here for three nights with my husband under the all inclusive plan and really enjoyed it. The food was good, the staff (for the most part) friendly, the amenities wonderful. My only problem was the room we stayed in -- I requested one of the renovated rooms but was put into one of the older rooms which had...

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Thank Harper H
Auckland Region, New Zealand
Reviewed 3 days ago NEWvia mobile

We had chosen NYX Hotel because it wasn't too far from the airport as we were only spending three nights there. A little R&R after a cruise. Plus it wasn't expensive. I was travelling with my parents both elderly and not well on foot so walking was an issue. Our booking was two junior suits. First we got a bit...

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2Thank Marti10_10
New Hampshire
Reviewed 3 days ago NEW

Staff was very accommodating...had to change room because of a leak, but was shown an updated room and assisted in the move. Front desk staff was very attentive even when arriving at 3 AM because of travel delays. Recent change to become NYX hotel, and renovations ongoing. Construction of a new hotel next door was a bit of a noise...

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1Thank MegNewHampshire
Ladysmith
Reviewed 5 days ago NEW

Looking to thaw out from our cold Canadian winter, my Hubby & I took a chance on this little boutique hotel based on TA reviews. Our week here was filled with the most amazing unobstructed ocean views, long walks on the miles and miles of soft white sand beach and many (did I say many :) cold beers! We booked...

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3Thank badkim
Reviewed 5 days ago NEW

NYX Cancun is a great hotel. There was nothing about it we wouldn't like. It's modern, clean, the location is great and the beach is steps away. The staff was professional and courteous and they actually WORKED. It's obvious that hotel management is working very hard to leave a great impression. This was our first time in Mexico and before...

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1Thank DimaQko
DireccionNYX, General Manager at NYX Hotel Cancun, responded to this review

Dear Guest Thank you so much for your review of our Hotel, we sincerely appreciate them; it brings us great satisfaction to know that we exceed your expectations, we are very happy to read that you had an excellent and enjoyable stay. We will be recognized to our staff specially to Eddie. We hope that you will return again very...

Reviewed 6 days ago NEWvia mobile

Absolutely loved this place and the ongoing attention from all workers. From planning host to bar tender to waiter. EVERYTHING WAS SUPER AWESOME!!! Nice room and very affordable rates. oh, did I forget to mention how AMAZING IS THEIR FOOD AND BEACH? Yeah, you can't go wrong. I have travel a lot and I ate in many places, their all...

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Helpful?
Thank Yharwood
DireccionNYX, General Manager at NYX Hotel Cancun, responded to this review

Dear guest Many thanks for sharing your kind feedback and taking the time to let us know about your recent stay with us. We are so happy to read that we exceed your expectations. We are glad that you appreciated our service and attentive staff. We will definitely share your kind words with the rest of the staff specially with...

Montreal, Canada
Reviewed 6 days ago NEW

We had a beautiful room with ocean view. Barbara welcomed us at reception and made sure that we were completely satisfied during our whole trip. The restaurant is directly on the beach and is a la carte with a variety of choices on the menu. Our favourite waiter who took such good care of us was Eddy. This hotel is...

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Helpful?
Thank Suedan217
DireccionNYX, General Manager at NYX Hotel Cancun, responded to this review

Dear guest Thank you so much for choosing NYX Hotel Cancun once again and for share a brief review of your recent stay with us. We are glad to know that you spent a great time and enjoyed of our service, we will definitely share your kind words with the rest of the staff. Many thanks for your comments We...

Reviewed 6 days ago NEW

I booked my stay at NYX through the iOS app "Hotel Tonight", which is supposed to only offer premium hotels at a discount price. However, our stay at NYX was below par. The resort itself is OK, nicely located at the beach as the rest of the resorts in Cancun, breakfast was decent and the service good. What we didn't...

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Helpful?
Thank Fredrik A
DireccionNYX, General Manager at NYX Hotel Cancun, responded to this review

Dear Guest Thank you so much for choosing NYX Hotel Cancun as your host and for share a brief review of your recent stay with us. We are very concerned by what sounds like a disappointing visit at our hotel. Our commitment to provide the best service for that reason we are verifying the details mentioned, in order to meet...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
Official Description (provided by the hotel)
Enjoy a fabulous hotel located just in front of the beautiful white sand beaches and turquoise waters that have made Cancun a preferred tropical paradise for thousands of tourists each year. NYX HOTEL CANCUN is a resort with 163 rooms and suites with an excellent location in the middle of the famous Hotel Zone of Cancun, in the state of Quintana Roo, Mexico. NYX HOTEL CANCUN is ideal for families, couples in love, weddings and incentive groups; we are offering a NEW meeting room. Our group coordinators will work with you to create the perfect menu and select the perfect setting for your event. This hotel provides a friendly and professional service, comfortable rooms, international cuisine, and beach activities among others. ... more   less 

Additional Information about NYX Hotel Cancun

Address: Boulevard Kukulcan, Km 11.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $123 - $474 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — NYX Hotel Cancun 3*
Number of rooms: 163
Reservation Options:
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Also Known As:
Avalon Grand Cancun Hotel Cancun
Avalon Grand Resort
Cancun Avalon Grand Hotel
Avalon Cancun
Avalon Resort Cancun
Hotel Style:
#39 Spa Hotel in Cancun
#40 Top resorts Hotel in Cancun
#46 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from NYX Hotel Cancun staff and other travellers.
256 questions
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Questions? Get answers from NYX Hotel Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a renovated room!”
 of 5 bubbles HarperH784, 20 Jan 2017 | Read review
“Upper floors in the older section reached by stairs only, newly renovated section had elevator and very nice views from the upper floors.”
 of 5 bubbles MegNewHampshire, 20 Jan 2017 | Read review
“Before you book please inquire regarding the ongoing construction and if possible get a room that is not facing the construction site”
 of 5 bubbles DimaQko, 18 Jan 2017 | Read review
“Some rooms do not have elevators”
  • Our room nicely redone.
  • We were on the 6th floor with ocean view.
  • View from our room on the balcony
 of 5 bubbles Suedan217, 17 Jan 2017 | Read review
“Check the room before you decide whether or not staying here! Good luck!”
 of 5 bubbles 39fredrika, 17 Jan 2017 | Read review
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