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NYX Hotel Cancun

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1,904 Reviews from our TripAdvisor Community

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Showing 734: English reviews
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Saint-Bruno-de-Montarville, Canada
Reviewed 2 days ago NEW

The check-in was fast! Thanks to Jimmy for helping us with our suitcases. Abigail at the frontdesk was very kind all week long.The room: we booked a basic room and it was basic. Nothing fancy, with a balcony facing the boulevard. The beach: the beach and the ocean were awesome! Nice waves. I hate when the ocean is quiet, and...

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Helpful?
Thank EricS8
Budd Lake, New Jersey, United States
Reviewed 3 days ago NEW

We made reservations Oct 9 for a kingsize bed ocean view room and paid a small fortune. When we arrived at at noon, we had to wait till 3:30. when we checked in they gave us a cellar room with a small window overlooking the hall. A tiny, moldy bathroom. A tiny room with a small hard as a rock...

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Thank Gabriela B
Reviewed 4 days ago NEWvia mobile

My family of 4 started coming to the hotel back in 2004. We came almost every year after and more recently we have grown to a family of 8 loving this place even more. We have built relationships with many of the staff, thankfully not many have left, but each year there are a few new faces that make our...

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Helpful?
Thank Michael W
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Mr. Williams Thank you so much for being part of this Family for the las years, it's quite a long time and we've definitely gone through many changes, good and bad times, but we're quite sure that with the support and loyalty of our appreciated members who, as you mention, are like part of our family, we will keep...

Orwell, Canada
Reviewed 5 days ago NEW

The facility is super clean. It has a much more personal feel than the extra large hotel/resorts surrounding it. The staff were all so helpful and very pleasant. Andres at the front desk was so helpful, courteous and genuinely tried to make our stay outstanding. As did all of the attendants, notably Rodriquo, Olivia, and many others. The food was...

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Helpful?
1Thank Margaret R
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Guest, We appreciate the time you have taken to share your experience, and we are very glad to read that it was an overall enjoyable one. It brings us great pride to read that the highlight of your experience was the warmth of the service, and we will make sure that Andres, Rodrigo, Olivia and so many other wonderful...

New Brunswick
Reviewed 5 days ago NEW

Need help, ask me...it was a wonderful trip, nice small hotel with nice palapas on the beach...no needs to get up early...and the food is very good also...The only negative for me was during your lunch time, there is a music playing all the time, but too loud...you can barely hear each other while eating...that s a thumb s down.

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Helpful?
Thank solonitoNewBrunswick
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Guest Thank you for sharing your so wonderful experience with us, we really appreciate your preference. Please rest assured we are continuously working, always looking forward your comfort, relaxation and satisfaction. Thank you so much for staying with us, we are truly hoping to be honored with your visit once again very soon. Best wishes!! Hotel NYX Cancun

Mandal, Norway
Reviewed 6 days ago NEWvia mobile

So first off: the location of the hotel is amazing- straight on the beach and close to shopping. We had stayed at this hotel one year earlier and had an amazing experience at that time. We then had 3 rooms in the middle of the hotel close to the beach. The rooms very pretty nice and modern! On our reservation...

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Helpful?
2Thank ChristineTD
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Guest First and foremost receive my most sincere apologies for the unfortunate situations experienced during your stay. Please know that immediate measures have been taken with the staff members and managers of the Front Office to avoid future situations on these matters; hopefully this actions will never be repeated as our goal is to exceed our guests' expectations and...

Dartmouth, Canada
Reviewed 1 week ago

This resort met our expectations based on the price we paid. I do a lot of research before I book each trip, and most of the reviews I had read about the resort prior to going were very accurate. Rooms: We were in an un-renovated Junior Suite - These suites are advertised as having a balcony and ocean view. We...

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Helpful?
3Thank Cayla S
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Guest, While I am glad to know that your overall visit was enjoyable, I regret reading that we missed the mark in certain aspects of your visit. One of our main goals is to fulfill and exceed our guests expectations in every aspect of a luxurious and relaxing experience, and I would be honored to receive any further feedback...

Milton, Canada
Reviewed 1 week ago via mobile

We are marking an end to our 7 day stay at this wonderfully maintained resort! Upon arrival we received a warm welcome by Erik who helped us store our luggage until we got the room. Rooms: not really up to standard! Its really your luck for what you get. Partial hotel seems like it was renovated, however we got the...

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Helpful?
1Thank Miryali
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Guest I appreciate the time you have taken to share your experience, and am very glad to read that it was an overall enjoyable one. It brings me great pride to read that the highlight of your experience was the warmth of the service, and I will make sure that all of the wonderful members of the team receive...

Reviewed 1 week ago via mobile

I was in this hotel from april 7th to April 14th. The Hotel is ok. It needs renovations but the staff Members (Specially a Guy name Jimmy) are extremely kind and helpful. Jimmy helped us and Did everything to please us! We enjoyed our stay.

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Helpful?
1Thank Giovanna A
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Giovanna Thank you for sharing your so wonderful experience with us, we really appreciate your preference. Please rest assured we are continuously working, always looking forward your comfort, relaxation and satisfaction. Thank you so much for staying with us, we are truly hoping to be honored with your visit once again very soon!! Best wishes Hotel NYX Cancun

Windsor, Canada
Reviewed 1 week ago

This is a great boutique hotel, as long as you don't mind stairs. Most areas are accessible by elevator except the one tower. All rooms were spacious and clean. The view breathtaking. It's unique design and stone stair cases added character to this hotel and the stairs were a bonus after all the great meals. The food is plentiful and...

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Helpful?
Thank Pam R
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Guest, Thank you for letting us being part of your vacation memories, we really enjoy it and appreciate it, let's aim for many more to come. We're glad to discover you had a fantastic time in family during your stay. We are also aware of how important is to have good food and drinks during your stay, for this...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Free Internet
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Enjoy a fabulous hotel located just in front of the beautiful white sand beaches and turquoise waters that have made Cancun a preferred tropical paradise for thousands of tourists each year. NYX HOTEL CANCUN is a resort with 163 rooms and suites with an excellent location in the middle of the famous Hotel Zone of Cancun, in the state of Quintana Roo, Mexico. NYX HOTEL CANCUN is ideal for families, couples in love, weddings and incentive groups; we are offering a NEW meeting room. Our group coordinators will work with you to create the perfect menu and select the perfect setting for your event. This hotel provides a friendly and professional service, comfortable rooms, international cuisine, and beach activities among others. ... more   less 

Additional Information about NYX Hotel Cancun

Address: Boulevard Kukulcan, Km 11.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $126 - $425 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — NYX Hotel Cancun 3*
Number of rooms: 163
Reservation Options:
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Also Known As:
Avalon Grand Cancun Hotel Cancun
Avalon Grand Resort
Cancun Avalon Grand Hotel
Avalon Cancun
Avalon Resort Cancun
Hotel Style:
#39 Spa Hotel in Cancun
#43 Top resorts Hotel in Cancun
#47 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from NYX Hotel Cancun staff and other travellers.
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Questions? Get answers from NYX Hotel Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“they do not give you a choice.”
333gabrielab, 22 Apr 2017 | Read review
“We had room 321 and we loved it. Overlooked the water. It was always a comfortable temperature”
559margaretr, 20 Apr 2017 | Read review
“We had a front view of the ocean...very nice”
solonitoNewBrunswick, 20 Apr 2017 | Read review
“Master Suites are renovated”
304caylas, 17 Apr 2017 | Read review
“Ocean View”
travel4funfunfun, 12 Apr 2017 | Read review
5 of 5