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NYX Hotel Cancun

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1,831 Reviews from our TripAdvisor Community

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There are newer reviews for NYX Hotel Cancun
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Showing 709: English reviews
Reviewed 1 week ago NEWvia mobile

It's a small hotel, but full equipped. Incredible attention from all the staff, receptionist, chef, waiters, and specially from bellboy called Jimmy, this guy loves his job. Amazing view to the sea from my room. Will return!

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Helpful?
1Thank Irvin M
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Guest Thank you for letting us being part of your vacation memories, we're glad to discover you had a fantastic time during your stay; we will share your coment with our staff specially with Jimmy, im very shure he will be happy to read your so wonderful coment. Thank you so much for staying with us, we are truly...

Carrying Place, Canada
Reviewed 1 week ago NEW

A group of us just spent the Ontario March Break in this relaxing gem of a hotel! The resort is much smaller than most, but that is what sets it apart. The breakfast was simple but always good, the lunches down on the open patio overlooking the ocean were served quickly (thank you Faustino) with more than enough variety to...

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Helpful?
1Thank CraigL907
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Guest First of all thank you very much for leting us be your host on your vacations, It is an honor to read how much you enjoyed your stay at our Hotel, in behalf of the NYX team I would like you to know that reading reviews like yours letting us know that the variety of food and beverages...

Halifax, Canada
Reviewed 1 week ago

Dad and I stayed at the NYX for a week (all-inclusive package) and really enjoyed our stay. It was our first time in Mexico. The NYX is a cute, little hotel right on the main strip of Cancun. Our room had a lagoon view but it was possible to upgrade to an ocean view unit. On the lagoon side, there...

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Helpful?
3Thank Daniel B
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Guest Thank you for letting us being part of your vacation memories, we're glad to discover you had a fantastic time during your stay; we will share your coment with our staff specially with the ones you mention, im very shure they will be happy to read your so wonderful coment. We are also aware of how important is...

Belleville, Canada
Reviewed 1 week ago

We have travelled the world. We have stayed in places that were far beyond 5 stars. This resort is the best resort your money can get for what it has to offer. A small resort, A beach second to none. Delicious and varied food. Spacious rooms (based on Junior suites booking). And the service any vacationers would expect but rarely...

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Helpful?
2Thank Christian D
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Guest Thank you for sharing your so wonderful experience with us, we really appreciate your loyalty and preference. Please rest assured we are continuously working, always looking forward your comfort, relaxation and satisfaction. Thank you so much for staying with us, we are truly hoping to be honored with your visit once again very soon. Best wishes Hotel NYX...

Slovakia
Reviewed 1 week ago

location,food,pool,beach,staff is excelent but rooms was stinking,dirty,windows was so dirty that u didnt see nothing,paving in room is from 19 century.. be careful when u will choose room via booking or tripadvisor

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Helpful?
2Thank 63Luk_63
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Dear guest, Thank you very much for taking the time to share your experience with us, know that it is thanks to feedbacks like yours that we are able to improve every aspect you described due to we identify our opportunity areas, know that we will take seriously into consideration your comments in order to make your stay and our...

Ontario
Reviewed 1 week ago

Traveled March 5-12, 2017. Small cozy boutique hotel set in the middle of Cancun. Our master suite was amazing. Large spacious rooms and a balcony fit for a queen! Reception staff do not provide the greatest of welcomes but they do their job. Lots of stairs, but I enjoy a good workout. Beach was awesome! Swimming was a little challenging,...

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Helpful?
2Thank Josée L
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Dear guest Many thanks for your review, your comments are highly apprecited since they help us to improve our areas of opportunity. We are glad to know that you spent a great time with us and enjoyed your stay. We are very happy to read that our service meet your expectations. of course we will share your comments with the...

Ottawa, Canada
Reviewed 1 week ago

We are a couple having traveled for a week off during the March break 2017. We searched several locations before settling with NYX Hotel and made the booking through Sunwing in December 2016. Check in was fast. We were the only couple arriving at that hotel from the airport shuttle. The junior suite room was on the fourth floor with...

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Helpful?
2Thank Vidad_Traveler
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Dear guest Many thanks for sharing your kind feedback and taking the time to let us know about your recent stay with us. We are so happy to read that we exceed your expectations. We are glad that you appreciated our service and attentive staff. We will definitely share your kind words with the rest of the staff. Thank you...

boston
Reviewed 2 weeks ago

We stayed here for two nights at the end of the vacation. We wanted beach access and close to airport. The room we were given was not the room that I booked. After we walked up five/six flights I went back down to tell them the room was supposed to have a couch and chair which it didn't. They offered...

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Helpful?
Thank njz
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Guest. Thank you for letting us being part of your vacation memories, we really enjoy it and appreciate it, let's aim for many more to come.I extend to you an honest apology about the unpleasant situation you experienced during THe check in, I am glad to know that after the room change you felt a lot more comfortable and...

Reviewed 2 weeks ago

My wife and I stayed 7 nights (Mar 5-12) all inclusive in a 5th floor non-renovated master suite. Overall we thoroughly enjoyed the location and our stay. NYX is a smaller resort hotel than we've experienced before (we've been to about 14 AI resorts through the Caribbean, most with 400 to 1000 rooms). We are sold on the concept of...

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Helpful?
3Thank James K
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Guest First of all we would like to thank you for your comments and for taking the time to let us know your opinion, your comments are highly appreciated since they help us to improve our areas of opportunity, We are also aware of how important is to have good food and drinks during your stay, for this reason...

Peterborough, Canada
Reviewed 2 weeks ago

We stayed at the NYX from Mar 4-11. What a wonderful resort!! The food is amazing, the rooms was recently remodeled and the staff were all so warm, efficient and caring!!! Special shout out to Erik! He such an inspiration! Always with a welcoming smile and very helpful.

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Helpful?
2Thank shele2017
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Guest Thank you so much for your review of our Hotel, we sincerely appreciate them, it brings us great satisfaction to know that we exceed your expectations, we are very happy to read that you had an excellent and enjoyable stay. We will be recognized to our staff. We hope that you will return again very soon. Many thanks...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Enjoy a fabulous hotel located just in front of the beautiful white sand beaches and turquoise waters that have made Cancun a preferred tropical paradise for thousands of tourists each year. NYX HOTEL CANCUN is a resort with 163 rooms and suites with an excellent location in the middle of the famous Hotel Zone of Cancun, in the state of Quintana Roo, Mexico. NYX HOTEL CANCUN is ideal for families, couples in love, weddings and incentive groups; we are offering a NEW meeting room. Our group coordinators will work with you to create the perfect menu and select the perfect setting for your event. This hotel provides a friendly and professional service, comfortable rooms, international cuisine, and beach activities among others. ... more   less 

Additional Information about NYX Hotel Cancun

Address: Boulevard Kukulcan, Km 11.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $123 - $458 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — NYX Hotel Cancun 3*
Number of rooms: 163
Reservation Options:
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Also Known As:
Avalon Grand Cancun Hotel Cancun
Avalon Grand Resort
Cancun Avalon Grand Hotel
Avalon Cancun
Avalon Resort Cancun
Hotel Style:
#38 Spa Hotel in Cancun
#41 Top resorts Hotel in Cancun
#45 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from NYX Hotel Cancun staff and other travellers.
293 questions
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Questions? Get answers from NYX Hotel Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Building 8, our favorite, is closest to the construction. Inside the building we had no issues with construction noise, we rise early.”
 of 5 bubbles rickmV5403OD, 23 Mar 2017 | Read review
“ask for ocean view rooms (the older ones are more than double the size of the renovated ones)”
 of 5 bubbles CraigL907, 21 Mar 2017 | Read review
“Lagoon side has more noise and traffic but has a good view. If you want a quieter room, you may want to upgrade to an ocean-view unit.”
 of 5 bubbles J1151SDdanielb, 21 Mar 2017 | Read review
“Request upper floors facing the ocean if you do not mind climbing stairs. All rooms have balconies with ocean view.”
 of 5 bubbles christiand124, 19 Mar 2017 | Read review
“not room with laguna view on groundfloor,this room are befor entrance to hotel”
 of 5 bubbles 63Luk_63, 18 Mar 2017 | Read review
5 of 5