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Ocean Spa Hotel

Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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1 room 2 adults 0 children
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Close 
  • Parroquia de Cristo Resucitado
    0.1 km
  • 3 star hotel
  • Pool
Reviewed 4 days ago
Simple place but excellent service and amazing staffs..
we would like to appreciate the excellent service we had from... more
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2,317 Reviews from our TripAdvisor Community

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Showing 1,338: English reviews
Reviewed 2 days ago NEWvia mobile

Here's what was good #1)Roberto from the beach was the entertainment person- he was great, he had a group going out on different nights leaving from the lobby to CoCoBongo, etc- we have 2 beautiful daughters so we felt good that they were in a well taken care of group!! #2 actually Roberto always greeted us in the mornings and...

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Helpful?
Thank teazer65
Salem, WI
Reviewed 2 days ago NEW

Small resort that I would call the one that is trying and doing what they can with what they have! All this said, the room was adequate, but very little noise suppression, so our room was quite loud. Also, had a couple of occasions where people tried getting into our room - one time was a bell boy (good thing...

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Thank pad_lake
Reviewed 3 days ago NEW

We went to the hotel over Christmas and new year the Christmas meal was very good as was the new year meal it was very special. Can't say that about the rest of the time we were there.If you use then Mexican or Italian they are much better.The staff do not speak very good English .I will say the beach...

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Thank Amerdale
Reno, Nevada
Reviewed 3 days ago NEWvia mobile

We got this trip as a bonus week through our exchange company. They charged us $75 per person per day for all inclusive. This is a very small hotel with a tiny shallow beach area - cute area that is very good for toddlers and kids to swim and play. Mainly Spanish speaking guests. Most activities are conducted in Spanish....

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Thank houseofblackbird
Reviewed 3 days ago NEWvia mobile

If you are looking for a decent room and not much more, this is the place for you. The best thing about our stay here was the room. We asked for a king size bed so we got a large room at the very end of the building. It has an amazing view of the beach and ocean with a...

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Thank Craig H
Paris, France
Reviewed 4 days ago NEW

we would like to appreciate the excellent service we had from the staffs of Ocean Spa starting from the always smiling and polite hostess Alondra Vanessa Ramon, to the smart and hard working waiters Francisco Velazquez, Severiano Ek, Rogelio Islas, Francisco Caracol,Luis, Julio, Liset Fuentes, Hilda, Roberto and the manager Assad. Ocean Spa is known as the first hotel in...

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Thank ronaldllemit
Reviewed 4 days ago NEWvia mobile

The resort was ok. My sister and I stayed from 1-14 1-19, housekeeping was horrible, we always had to call the front desk for face towels. The workers at the buffet where horrible. They walked pass us numerous times before we had to stop someone to ask for water. More than half the staff did not speak are understand the...

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Thank Kim T
Reviewed 5 days ago NEWvia mobile

In Ocean Spa's defense we arrived after it was dark and wasn't able to see everything. The staff upon entering were very nice and helpful. However this was not the Cancun resort we expected or planned for. The rooms are clean and cool but the highlights stop there nothing special and actually "dumpy" to American standards. Of course our stay...

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2Thank Kayla K
Reviewed 1 week ago via mobile

The good: smiling, polite and helpful food servers, helpful front desk staff, exciting and knowledgeable(of English and Cancun surroundings) concierge staff, food is plentiful and all day long, breakfast omelette buffet, food never gave me Montezumas revenge, well stocked bar, tasty mixed drinks, grand entranceway, lobby, and back pool area, free shuttle every hour to sister resorts, every room has...

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1Thank yeahwhynot
Reviewed 1 week ago

To Americans: If you are going to Cancun, Mexico to stay in your hotel or resort room, then Ocean Spa Hotel may not be the place for you. While the rooms were nice and comfortable, they were not top quality; however, they were clean and well kept. The staff at Ocean Spa is amazing, friendly, quick to help, gracious, kind,...

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Helpful?
5Thank Joseph C

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Beachfront
  • Room Service
  • Free Internet
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Ocean Hotel is strategically located in the hotel zone of Cancun, between downtown and the shopping centers, restaurants and many area attractions. It offers excellent all inclusive service with a marvelous view of the Caribbean Sea and Isla Mujeres. ... more   less 

Additional Information about Ocean Spa Hotel

Address: Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $189 - $353 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ocean Spa Hotel 3*
Number of rooms: 154
Reservation Options:
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Also Known As:
Club Carrousel Cancun
Hotel Carrousel Cancun
Carrousel Cancun
Ocean Hotel Cancun Mexico
Hotel Style:
#43 Spa Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Ocean Spa Hotel staff and other travellers.
129 questions
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Questions? Get answers from Ocean Spa Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bring 100 US cash for deposit if you don't have the right credit card(s)”
 of 5 bubbles pad_lake, 22 Jan 2017 | Read review
“Our room was 424 would recommend great view of the beach and pool”
 of 5 bubbles Amerdale, 21 Jan 2017 | Read review
“3rd & 4th floor rooms provide the best views. 3rd floor room furthest to the North side was awesome!”
  • View from 3rd Floor looking at pool and dining area
  • Beach view from North side 3rd floor room
 of 5 bubbles R6201CUjosephc, 11 Jan 2017 | Read review
“get a room near the water front”
 of 5 bubbles scottsU5163JX, 8 Jan 2017 | Read review
“Our room is facing the pool and quite relaxing.”
 of 5 bubbles jeddash, 26 Dec 2016 | Read review
5 of 5