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Ocean Spa Hotel

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2,233 Reviews from our TripAdvisor Community

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Showing 1,306: English reviews
Reviewed 3 days ago NEW

My friend Renee and I did not stay at this hotel, but we took a shuttle from it's sister hotel, Laguna Suites Golf and Spa, to hang at the beach. This hotel became our favorite spot to go to for a few days, while we vacationed in Cancun. What I really loved about this place is how low-key and peaceful...

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Helpful?
Thank Crystal E
Kindersley, Canada
Reviewed 4 days ago NEWvia mobile

We stayed with another couple November 29, 2016 to December 3, 2016. Enjoyed the staff - efficient, very pleasant and helpful. Meals at Terraza Caracol were good with a wide variety of items. We had reservations at Siena and Frieda - great meals and service. The ice cream, meringue and coconut macaron dessert served at Frieda was exceptional! We enjoyed...

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Thank impatient2
Reviewed 1 week ago

My husband and I travel frequently to the Caribbean. We have never stayed in Mexico, only stopped on a cruise. I expected the facilities to be much like the Caribbean...adequate and the staff to be somewhat rude. I was wrong. Ocean Spa was immaculate. Every time you turn around, the floors were being mopped. The restrooms were very clean. The...

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1Thank tainley
Reviewed 2 weeks ago via mobile

We had such a wonderful time on our honeymoon. Ocean Spa Hotel's staff was absolutely amazing, Byron was very helpful and curteous and interacted with us everyday. Staff was also extremely helpful and a lot of fun tours to go on!!!

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1Thank Mariano S
Calgary, Canada
Reviewed 2 weeks ago via mobile

I came to this resort with a girl friend last week and we were completely blown away with how welcoming and friendly the staff were towards us. With it being our first trip to Mexico we were admittedly a little concerned with all of the rumors we had heard about all of the negative experiences tourists have in mexico. Our...

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Thank Emma3493
Jamaica
Reviewed 2 weeks ago

This was my very first time in Cancun Mexico and also at Ocean Spa Hotel.. for me the Hotel facilities, food, Customer service, was more 'off than on'.. the Meals were 'bland' tasting and the breakfast, lunch & dinner buffet selections were limited in meat choices and the presentation was not very creative or tasty.. The most relaxing time was...

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Thank KButterfly17
Lebanon, Indiana
Reviewed 2 weeks ago

My husband and I stayed for 5 days all-inclusive and had a wonderful time. Our room was very clean and had kindly placed decorations for my birthday. The amenities were modern and my husband found the bed very comfortable; but my back did not agree as much. The resort itself was small but very quaint. All of the staff were...

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1Thank nmblanchrn
Reviewed 2 weeks ago

My wife and I recently stayed at the Ocean Spa which was an OK hotel. But the staff is amazing. From the bell boy Oscar Pulido to the maid for room 229 and our favorite host of all Roberto. Roberto is the best of the best when it comes to making guest feel comfortable. He is not pushy like a...

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Thank Jay M
Edmonton, Canada
Reviewed 2 weeks ago

Ocean spa is a great place to stay on Cancun. Food and service is excellent. The staff are very friendly and attend to your needs everytime. We got the all inclusive package. We would like to mention the very friendly and energetic people in the events and activities department namely, Roberto, Jimmy, Jose, and Byron for always organizing activities to...

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1Thank rc152016
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you for your feedback. We are honored to know that we were chosen as your final vacation destination and that we fulfilled your vacation expectations. At Ocean Spa Hotel, we strive to provide an exquisite culinary experience and we love to hear that you found our cuisine to be delightful. Thank you for taking the time to...

Reviewed 2 weeks ago via mobile

We decided to treat ourselves to an all inclusive for the night. Ocean spa was a great choice. Ill start with the positives; - beautiful grounds, pools and beach front - very comfy beds, with a good selection of pillows - excellent shower - spacious, modern room - loved the robes - great yoga session ran in the morning free...

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Helpful?
Thank Jess745

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Beachfront
  • Room Service
  • Free Internet
  • Spa
  • Free Breakfast
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Ocean Hotel is strategically located in the hotel zone of Cancun, between downtown and the shopping centers, restaurants and many area attractions. It offers excellent all inclusive service with a marvelous view of the Caribbean Sea and Isla Mujeres. ... more   less 

Additional Information about Ocean Spa Hotel

Address: Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $198 - $361 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ocean Spa Hotel 3*
Number of rooms: 154
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Hotels.com, Orbitz, Travelocity, Priceline, HotelsforEveryone, Cancelon and Expedia so you can book your Ocean Spa Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Club Carrousel Cancun
Hotel Carrousel Cancun
Carrousel Cancun
Ocean Hotel Cancun Mexico
Hotel Style:
#45 Spa Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Ocean Spa Hotel staff and other travellers.
107 questions
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Questions? Get answers from Ocean Spa Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room away from the construction next door unless you want to wake up very early due to machinery noise.”
 of 5 bubbles tainley, 30 Nov 2016 | Read review
“Ocean view rooms are always better”
 of 5 bubbles KButterfly17, 22 Nov 2016 | Read review
“Higher up rooms are quieter.”
 of 5 bubbles BeansMomma09, 8 Nov 2016 | Read review
“Ask for a room on 3rd floor so you can get an ocean view and its less noisy.”
 of 5 bubbles cocom275, 5 Nov 2016 | Read review
“room at the back of the hotel is a good choice”
 of 5 bubbles jms2day, 31 Oct 2016 | Read review
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