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Cancun Bay Resort

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#43 of 181 Hotels in Cancun
Certificate of Excellence
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Cancun Bay Resort
Cancun Bay Resort
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1,094 Reviews from our TripAdvisor Community

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Showing 282: English reviews
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Copenhagen, Denmark
Reviewed 2 days ago NEWvia mobile

Incredibly inspiring and enjoyable entertainment team. Every day, they made sure to include all nationalities in music, play, games and good talks. Beautiful dance shows at a high level at the hotel. We will definitely come back. Lil and Helle

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Helpful?
Thank Helleertner
Hanna City, Illinois
Reviewed 1 week ago

The Cancun Bay Resort is located at the start of the hotel zone. I is Spanish architect that has a large pool between buildings. There is another pool at the rear of the property. The staff were very pleasant although they were not as proficient in speaking English as other hotel I have been to in Cancun. They did not...

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2Thank lhammer180
Reviewed 1 week ago via mobile

My stay was supposed to be 4 day's for Valentines Day- when we arrived, it wasn't what was displayed on photos AT ALL. We were very disappointed When went to our room - we didn't have a king size bed. We had 2 full size beds. The lamps in room did not work, the phone did not work, there were...

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Helpful?
Thank 10spring
Reviewed 2 weeks ago via mobile

We are in Cancun and drove by and noticed that they now have a ramp for wheelchair access. Thank you Cancun Bay for listening - reacting to customer needs. This is an update to a previous review where I mentioned the hotel had said it was accessible through booking agent but upon arrival we were faced with stairs and no...

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Helpful?
Thank Paulette B
New York City, New York
Reviewed 3 weeks ago via mobile

The staff are the greatest the food the service the overall atmosphere and hospitality is the greatest from Manuel to Marco ,Martin ,zulema to many to mention but so great any on thinking about a vacations this is the place and the people to enjoy your experience with from David NYC Thursday 1/26/2017 to 1/30/2017

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Thank punchy1578
atejeda123, Gerente at Cancun Bay Resort, responded to this review

Dear David. Thank you very much for your wonderful review, we are very pleased to know yours comments about the staff. We hope you come back soon ! Andrés Tejeda General Manager

Forest, Virginia
Reviewed 3 weeks ago

The hotel had a quick and easy check in.The room was large and a little outdated,the room was cleaned very good every day.We have gone to Cancun for 25yrs and have and stayed at 40 different hotels.The main problem was no hot water for the whole week other than that we were good to go.The Beach area is not very...

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1Thank Carolyn W
Chicago, Illinois
Reviewed 4 weeks ago

I have chosen this hotel because I saw good food reviews.. I am a very disspointed about it. It has no taste and no mexican food at all. Everyday the same things... I havent like noisy, loud pool quizes. Just the music would be the best. Btw the mexican music dj was putting on was the best from arpund the...

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Helpful?
Thank Desert G
London, Canada
Reviewed 4 weeks ago

4th time visiting Cancun If food or beach are important to you, keep looking elsewhere.....anywhere else! The food selection was very limited...the beach is very small. Of the entire service staff Raul was the best of perhaps 4 good service staff. The most surprising and disgusting part was the fact that all of the plastic drink cups were not properly...

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1Thank Marc D
Reviewed 15 January 2017 via mobile

The best service , the people who works ther are really nice people , they hade really good drinks ! , Dance shows at the Hotel at lest 3 days in a week. Manuel Cano, Manuel Gemez and the King Angel Osorio are the gays WHO make your holyday the best !! Thank you for everything From the africa girl...

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Thank Fitore J
Reviewed 11 January 2017

We booked our trip 8 hours before leaving, got a good deal on Expedia. This resort is close to all major attractions plus almost all the water activities are located next door and Starbucks right across the street. You can go to the near cheap market or coco bongo (the nightlife area) by 15 minutes bus ride which cost less...

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Helpful?
1Thank Abhimanyu B

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
ALL INCLUSIVE beachfront hotel. Cancun Bay Resort is located at kilometer 3.5 from Cancun Hotel Zone on Linda Beach, is within 5 minutes to downtown with endless entertainment options to get fun as a Shopping Malls, specialty Restaurants, Night Clubs and just 25 minutes from Cancun International Airport. The hotel has a recent renovation that offers a new minimalist image, with 132 rooms with a fresh and fun deco, with the All-Inclusive program our guests will be able to enjoy our two bars and our wide gastronomic variety in our main restaurant "El Faisan" (air-conditioned), our snack bar "La Pina Colada", our "Sushi Bar" or "La Trattoria" or booking a romantic candlelight dinner (extra charge). Among our facilities and services we have two swimming pools; one of them recently renovated with a top-of-the-line coating and avant-garde lighting, the second with a spectacular view of the caribbean sea with wading pool and jacuzzi for adults only; massage area (with extra charge), wireless internet in common areas free of charge, ping pong table, pool table, reading area, free parking, ATM (dollars), concierge desk and new ballroom with 183m2 with capability up to 200 people and split into three break outs (extra charge). ... more   less 

Additional Information about Cancun Bay Resort

Address: Boulevard KukulKan Km 3.5 | Hotel Zone, Cancun 77500, Mexico (Formerly Hotel Qbay Cancun)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $154 - $390 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Cancun Bay Resort 2.5*
Number of rooms: 132
Reservation Options:
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Also Known As:
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Hotel Verano Beat Cancun
Verano Beat Club
Club Verano Beat Cancun
Hotel Style:
#36 Top resorts Hotel in Cancun
#39 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Cancun Bay Resort staff and other travellers.
56 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Deluxe room that you may pay for does NOT exist!”
 of 5 bubbles marcdX2377ZA, 20 Jan 2017 | Read review
“Once finished remodeling, the rooms with the ocean view will be great.”
 of 5 bubbles genaror984, 7 Nov 2016 | Read review
“Rooms with a pool and beach view are lovely, waking up to the view is just amazing!”
 of 5 bubbles Butterfingersam, 26 Oct 2016 | Read review
“The hotel does not have a fridge in a room.”
 of 5 bubbles , 2 Sep 2016 | Read review
“Ask for Seaview”
 of 5 bubbles tonytomo61, 17 Aug 2016 | Read review
5 of 5