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Cancun Bay Resort

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Traveller (923)
Pool & Beach (324)
Room & Suite (192)
Overview
  • Excellent49%
  • Very good33%
  • Average11%
  • Poor4%
  • Terrible3%
Travellers talk about
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
3 Star accommodation
All hotel details
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Rooms
Sep. 2Sep. 3
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,423)
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376 results
Traveller rating
145
125
58
22
25
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LanguageEnglish
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145
125
58
22
25
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1 - 5 of 376 reviews
Reviewed 1 week ago via mobile

Fun staff. Wonderful service. Very family like friendly resort. I read the reviews prior to going and was a little nervous i would be disappointed with my stay but it was fabulous. The food was fairly predictable day to day but it was good. The...More

1  Thank Jennifer P
Response from atejeda123, Gerente at Cancun Bay ResortResponded 6 days ago

Dear Jennifer Thank you for your comments about our service we appreciate your recomendations about the food variety and drinks, we hope to see you soon in Cancun Bay Resort. Cordially Andres Tejeda General Manager.

Reviewed 1 week ago via mobile

I stayed at the Cancun Bay Resort for a week and the resort and scenery made it a memorable trip. The resort was very cleanly and always kept maintained throughout all hours of the day. I can say one of the best parts of the...More

Thank Julia D
Response from atejeda123, Gerente at Cancun Bay ResortResponded 6 days ago

Dear Julia I don´t have words to thank your for your comments, on behalf of all staff of Cancun Bay resort we appreciate your perception about the service, for sure our animation team will receive your thoughts, We hope to see you soon ! this...More

Reviewed 2 weeks ago via mobile

We had a pleasured vacation in the hotel and the best part was the service by Jorge in the restaurant, he was so passionate and forward to help us every day, all day. For sure the manager of the hotel should put him to teach...More

Thank Ricardo M
Response from atejeda123, Gerente at Cancun Bay ResortResponded 6 days ago

Dear Mello Family Thank you for your comments about the service especially your mention about Jorge and entertainment staff I know they are good persons and I´m thankful that they are part of our staff . Sorry for the inconveniences caused by the Omni Vacation...More

Reviewed 2 weeks ago via mobile

The entire staff is amazing. Everyone is super helpful and friendly. Had a great time with the entertainment staff super fun so many great activities. ANGEL is the best hands down. Him and ABRAHAM are perfect together. Cant forget CYNTHIA shes amazing had a fun...More

1  Thank William M
Response from atejeda123, Gerente at Cancun Bay ResortResponded 6 days ago

Dear William Thank you for your comments I appreciate your mention about our entertainmnet staff and Luis they work hard, I will tell them about your words. We hope to have you back soon ! Andrés Tejeda. General Manager.

Reviewed 2 weeks ago via mobile

Had one of the best weeks of my life! Staff was very helpful and friendly, but the entertainment staff was beyond amazing And welcoming! Abraham, Angel, and cynthia always made sure you were having a good time and being included. They tried to get to...More

Thank Roxanaaam
Response from atejeda123, Gerente at Cancun Bay ResortResponded 6 days ago

Dear Roxanaam Thank you for your words and for deciding to spend your vacation with us, We are happy to know you had a great time with our entertainmnet staff. We hope to have you back soon! Best Regards Andrés Tejeda.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Beachfront
Free Internet
Bar/Lounge
Hotel Amenities
Free Parking
Concierge
Multilingual Staff
Non-Smoking Hotel
Children Activities (Kid / Family Friendly)
Wheelchair Access
Laundry Service
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$125 - US$369 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#39 Top resorts Hotel in Cancun
#42 On the Beach Hotel in Cancun
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$125 - US$369 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#39 Top resorts Hotel in Cancun
#42 On the Beach Hotel in Cancun
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveller (923)
Pool & Beach (324)
Room & Suite (192)
Dining (74)
Family and Play Areas (26)
Amenities (4)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
bernie223
August 3, 2018|
Answer
Response from atejeda123 | Property representative |
Dear Bernie Next to the hotel you can take a bus which would take you to diferents Shoppin malls the newest its 5 minutes from the hotel "Puerto Cancun" but there are other options like "Plaza la Isla" "Plaza las Amercias... More
0
Votes
Google Translation
bernie223
August 1, 2018|
AnswerShow all 2 answers
Response from BestDominican | Reviewed this property |
Yes is a must they have the best group for this tour and they offer a variety of tour dayly just be sure you budget around 90 dollar per person some are 70 but the best one are about 90 per person recomment 3 trip and one... More
0
Votes
bernie223
July 14, 2018|
AnswerShow all 4 answers
Response from TraceyTaylor13 | Reviewed this property |
My 73 year old Mother was with me when we visited this spring. This hotel is easy to get around to the pools, room and beach. The food is horrible though but gratefullly there is a restaurant on the beach right next door to... More
0
Votes
Room Tips
"Pool views and junior suite is a must"
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"I had pool view which was GREAT ! Most rooms had pool or ocean view !"
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"Pool view also includes ocean view."
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"upgrade to ocean view!"
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