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Royal Solaris Cancun

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Royal Solaris Cancun
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3,809 Reviews from our TripAdvisor Community

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There are newer reviews for Royal Solaris Cancun
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Showing 2,220: English reviews
Reviewed 6 September 2016

We will be back again to the same hotel soon, just not soon enough!!! From the location of the hotel, to the food, and the people that work there it was a great first time in Cancun. Abdias at the bar was the BEST. He made our trip. (Brad Pitt & Katie)

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Helpful?
1Thank Katie Q
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Dear Brad Pitt & Katie, Thank you so much for taking the time to share with us your comments regarding your recent stay. We are proud to say we have a team always ready to give their best at all times to make every single one of our guests feel at home and make sure they have a wonderful vacation....

Danville, ky
Reviewed 6 September 2016

This is our third time at this resort. I cannot say enough great things about it. The food, the servers the everything is great! Everyone is super friendly and they go out of your way to make you feel special. The only way to get this type of service in the US is to spend mega bucks, which I do...

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2Thank Vestfamily
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Dear Vestfamily, Thank you so much for your great comments! Its thrilling for us to read our repeaters reviews and to know wach time you come and visit us has been magnificent! We will continue working and this type of comments are a huge motivation for all of us to keep it up! We hope to have you back soon!...

Reviewed 5 September 2016 via mobile

They have a great food ,it's amazing 💯,thank you Palestino,Johar,landero,you guys is the best I will appreciated 😄😄😄the room it's always cleaning ,this is the best place you can bring your family , I love it

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Helpful?
1Thank Lizete A
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Dear Lizete A, We appreciate you taking the time to share with us your great comments regarding your recent stay at Royal Solaris Cancún. We love reading the title of your comment!! And to know you had a fantastic time enjoying the great service provided by our staff, as well as our wonderful food! We look forward on welcoming you...

Reviewed 5 September 2016 via mobile

When we first arrived the staff greater is very well.cristy from Romania explained us very well everything about the hotel,where to go things to do.she was very nice and polite.the resort is ok we had activities for our baby,the baby park had toys just some of them were broken and it was dirty.the pool for adults and kids was nice.the...

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Helpful?
Thank Elena V
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share with us your recent experience at Royal Solaris Cancún. We are glad to know your overall stay was good and you enjoyed the service from our great staff. Please accept our apologies for not meeting your expectations regarding our food. Our buffets and restaurants are vast and offer many choices for lunch and...

Bettendorf, Iowa
Reviewed 4 September 2016

This resort does the best they can with what they have to work with. It is a very small hotel with limited space at the pools and lobby. It is also a bit dated but the price was right. I thought the food at marco polo and the beachfront restaurants was outstanding. Diego did an outstanding job of taking care...

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Helpful?
1Thank matt h
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to give us your comments regarding your recent stay. We appreciate your feedback regarding the facilities and are happy to know you were provided with great service by our staff especially Diego, Andrés, David and Luis. We will continue working to improve our facilities and keep providing great service. Warm Regards, Hoteles Solaris de México,...

Reviewed 2 September 2016 via mobile

Royal Solaris is definitely a hotel for people who like to party. They always have fun pool games to play and make everyone staying there feel welcome. They do have two restaurants that you have to make reservations for, Marco Polo and Zai, and between both I loved Zai the most. In Marco Polo it was hard for me to...

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Helpful?
1Thank Mia L
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to give us your review regarding your recent stay. Its great to know how much you have enjoyed your stay and the great variety of restaurants in our 3 properties. We hope to have you back in your next trip to the area! Warm Regards, Hoteles Solaris de México, ^R

New York City, New York
Reviewed 2 September 2016

My first time in Cancun! Wow amazing! I'd like to just start off by saying that the staff here was absolutely amazing and accommodating. The views are amazing, the pool, the beach. They make sure you have a good time by the pool, playing games and talking to you. The entertainment in this hotel, aside from the views, was my...

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Thank my027
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your recent experience at Royal Solaris Cancún. Its great to know your first time with us was great and you absolutley had an amazing time enjoying the service from our staff. We are proud to say we have a team always ready to give their best at all times to make every single...

Reviewed 1 September 2016

My girlfriend and I stayed there for a week to celebrate our anniversary. The experience was unforgettable. Servers and chefs were very friendly. I strongly suggest going to eat at the Rosemarinus restaurant. Everyday has a different menu unlike the buffet they have inside the hotel. You also get a gorgeous view of the ocean. If you ever do go...

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3Thank Kaiser V
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

We appreciate you taking the time to share with us your recent experience at Royal Solaris Cancún. Its great to know you and your girlfriend had a great stay and enjoyed the service at our Rosmarinus Restaurant as well as at Las Fuentes! It is an honor to read how our staff members did everything in their hands to assure...

La Mirada, California
Reviewed 31 August 2016

Most definitely a family friendly resort & I can see why they won that title on TripAdvisor. I will begin with the hotel is nice and very well maintained. It is an older and what I classify as a typical Mexico hotel. Rooms are all tile, blocky look with rough finishes & minimal air circulation with the older AC units....

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2Thank Luv-2-travel-36DD
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to give us your detailed review regarding your recent stay. We are glad your overall stay was good and you enjoyed the beach. We are glad to know despite everything you had a nice stay. Regarding the mattress inconvenience we can gladly inform you that we are currently upgrading all of our mattresses due to...

Reviewed 30 August 2016

The trip and service at the Royal Solaris was excellent! All of the representative staff like Vanesa, Michelle and Landero made us feel like family! They really added to the auspicious experience at Royal Solaris Hotel. I highly recommend Royal Solaris hotel for any family who wants a great vacation. The waiters and other workers at the hotel showed great...

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1Thank Frank S
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

We appreciate you taking the time to share with us your recent experience at Royal Solaris Cancún. We are proud to say we have a team always ready to give their best at all times to make every single one of our guests feel at home and make sure they have a wonderful vacation. We will certainly congratulate them for...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The hotel's VIKS Club offers a 6,324-square-foot recreation area for children. Supervised activities include video games, arts and crafts, and painting lessons. The mini water park features The Arch, a themed aquatic area with elephants, gorillas, zebras, rhinoceroses, hippopotamuses, giraffes, and a children's pool and three waterslides. The club is open morning until early evening in the winter, and morning until evening in the summer.Daily adult activities include pool aerobics, bingo, contests, fashion shows, cooking lessons, and athletic competitions. Nightly entertainment shows such as Mexican night and Latino night are produced by the resort's activities/entertainment staff in an air-conditioned theater. After-dark activities also include complimentary one-way transportation to the nightlife area of Cancún.A 300-square-meter health-and-beauty spa features separate steam rooms for men and women. Spa services include massage, body wraps and scrubs, hydrotherapy, and facials. Waxing and hair/nail care are provided by the beauty salon. Open-air massage and hair braiding are offered as well. (Surcharge for all spa treatments, beauty services, and hair braiding.)An air-conditioned, fitness center with mirrored walls contains cardio and weight machines as well as free weights. Within the resort are jewelry, clothing and gift/sundries shops. The resort purifies its water. ... more   less 

Additional Information about Royal Solaris Cancun

Address: Boulevard Kukulcan No. 64 Km 19.5 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $254 - $562 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Royal Solaris Cancun 3.5*
Number of rooms: 307
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Also Known As:
Royal Solaris Cancun Hotel Cancun
Royal Solaris Caribe
Solaris Resort Cancun
Royal Solaris Cancun Mexico
Hotel Style:
#30 Top resorts Hotel in Cancun
#32 On the Beach Hotel in Cancun
#37 Family Hotel in Cancun
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Questions & Answers

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325 questions
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Briarcliff Manor, New York
Ottawa, Canada
1 month ago
Green Bay, Wisconsin
1 month ago
Boston, Massachusetts

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Questions? Get answers from Royal Solaris Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Requested ocean view and got it. Was beautiful.”
 of 5 bubbles gail3402016, 6 Dec 2016 | Read review
“Higher floor gives you better view, either lagoon or ocean”
 of 5 bubbles 219tinan, 6 Dec 2016 | Read review
“Our window was facing the pool and the ocean. Beautiful !”
 of 5 bubbles rbrown522, 4 Dec 2016 | Read review
“don't pick this hotel or ask for a suite.”
 of 5 bubbles djritmo, 28 Nov 2016 | Read review
“You either have a ocean or bay view”
 of 5 bubbles 281tamip, 27 Nov 2016 | Read review
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