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Sunset Marina Resort & Yacht Club

2,279 reviews
#31 of 177 Hotels in Cancun
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Traveller (1407)
Room & Suite (374)
Pool & Beach (327)
Overview
  • Excellent55%
  • Very good28%
  • Average9%
  • Poor4%
  • Terrible4%
Travellers talk about
“la vela”(39 reviews)
“lagoon side”(82 reviews)
“time share”(100 reviews)
Free Internet
Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
3.5 Star Hotel
All hotel details
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Reviews (2,279)Write a Review
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87
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All reviewsla velalagoon sidetime sharesister hotellobster dinnerjose luisrestaurant staffpool barocean spaall inclusive packageshuttle bussales peopleactivities staffwater aerobicsspecial thanksthe entire staffisla mujeres
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21 - 25 of 1,617 reviews
Reviewed 2 weeks ago

Pro’s * Exterior space well maintained * Quiet location * Nice balcony with a water view * Large studio unit * Bus transportation/Water transportation to Sunset Beach Royale (and other properties) * Nice area with lounge chairs * Public transportation and ATM readily available. Con’s...More

Review collected in partnership with this hotel
Thank Ed H
Response from MarcoASalinas, Gerente at Sunset Marina Resort & Yacht ClubResponded 1 week ago

Our guests' comments provide us with an opportunity to see our hotel through their eyes, giving us insight into areas where there may be room for improvement. We are grateful for the time you spent sharing your experience in the hotel.

Reviewed 2 weeks ago

Sunset laguna is small but personal and friendly. You are soon meeting other vacationers and the very friendly staff. One person who stands out is Diana Kruger, concierge. When my husband lost his wallet she went out of her way to make sure he had...More

Thank Deedeeedeeedeee
Response from MarcoASalinas, Gerente at Sunset Marina Resort & Yacht ClubResponded 1 week ago

Thank you for your kind review of your recent stay. It is very rewarding to know that our dedicated staff was helpful to you when you were in distress. It is our main goal to ensure our guests go home with unforgettable memories.

Reviewed 2 weeks ago

Staff was outstanding. Food was good. No elevators and too much RCI! Slippery stairs in rain and walkways as well. At least three falls while we were there. Need to add a 3rd eating option for hamburgers, hot dogs, pizza, etc. It is buffet or...More

Review collected in partnership with this hotel
Thank N2522CWjeanb
Response from MarcoASalinas, Gerente at Sunset Marina Resort & Yacht ClubResponded 1 week ago

We greatly appreciate the time you spent reviewing your stay. We always strive to exceed guests' expectations and your comments will help our teams to reach that goal.

Reviewed 2 weeks ago

We have been members of the Sunset group for 12 years and have always had the experience of returning home to family. We are always warmly welcomed, remembered and asked what can be done to make our stay better . Raqcel, from the kids club...More

Thank jecmsp1
Response from MarcoASalinas, Gerente at Sunset Marina Resort & Yacht ClubResponded 1 week ago

First of all, we would like to thank you for choosing Sunset Royal once again for your holidays and for sharing this feedback. It is very rewarding to hear that we keep on meeting all your holiday needs and wishes year after year.

Reviewed 2 weeks ago via mobile

This resort was nice. Been in better resorts. I would love to return here cuz of the wonderful employees. They Treated us like family. Rachel Gara was such a beautiful person and helpful with anything. Made a friend for life with this young lady. Manual...More

Thank mmoral70
Response from MarcoASalinas, Gerente at Sunset Marina Resort & Yacht ClubResponded 1 week ago

Thank you for sharing your kind review. We are thrilled to know that we were able to meet your expectations and that you enjoyed your time with us.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Spa
Breakfast included
Free Internet
Hotel Amenities
Room Service
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Spa
Hot Tub
Outdoor pool
Details
Price range
US$157 - US$412 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#24 Spa Hotel in Cancun
#30 Family Hotel in Cancun
#47 Romantic Hotel in Cancun
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$157 - US$412 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#24 Spa Hotel in Cancun
#30 Family Hotel in Cancun
#47 Romantic Hotel in Cancun
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (1407)
Room & Suite (374)
Pool & Beach (327)
Dining (159)
Family and Play Areas (40)
Amenities (18)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
drsylvania
5 February 2018|
AnswerShow all 2 answers
Response from jimincancun | Property representative |
Yes, to all questions. We are limited as to the information we can post on this Tripadvisor page but feel free to contact us through Facebook.
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drsylvania
5 February 2018|
Answer
Response from jimincancun | Property representative |
The hotel is on the lagoon but there is free transportation by boat and shuttle to our hotel on the ocean.
0
Votes
Google Translation
julieh817
1 February 2018|
Answer
Response from jimincancun | Property representative |
We are not permitted to post specific location or contact information on this tripadvisor page but there are laundromats close and you can ask on the Sunset Marina Facebook page for more information.
0
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Google Translation
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Room Tips
"Do not stay here if you want easy access to beach."
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"Ask for the rooms facing the lagoon"
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"Ask for the lagoon side"
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"ask for updated room with lagoon view"
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