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2017-11-08 2017-11-09
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    Krystal Cancun

    Paseo Kukulcan km 9, lotes 9 y 9A, Cancun 77500, Mexico
    011 52 81 4770 1920
    Hotel website
    Lowest prices for your stay
    2017-11-08 2017-11-09
    Traveller (3718)
    Room & Suite (914)
    Pool & Beach (871)
    • Excellent37%
    • Very good31%
    • Average17%
    • Poor8%
    • Terrible7%
    Travellers talk about
    “el mortero” (52 reviews)
    “tower b” (26 reviews)
    “new tower” (65 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Rooms
    Room Service
    Poolside Bar
    Fitness centre
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Private Balcony
    3.5 Star Hotel
    All hotel details
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    Nov 8Nov 9
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (5,053)
    Traveller rating
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    1 - 5 of 2,098 reviews

    Reviewed 2 days ago

    The staff was exceptionally great, very friendly and helpful. We especially liked the concierge Julio as he was from my husbands home state of Puebla and he was such a joy to talk to and work with during our stay, quite adorable too with his...More

    Thank Jennifer G
    Reviewed 1 week ago via mobile

    We are presently staying at this resort and I have to admit we were a little apprehensive about staying here after reading some of the reviews. While it is definitely not what my wife and I are used to staying at, the room is clean...More

    Thank Steve M
    Response from Krystal-Cancun, Manager at Krystal CancunResponded 6 days ago

    Dear guest we appreciate your kind comments about our resort, we hpe to see you back to Krystal Cancun. Best regards Guest service manager.

    Reviewed 1 week ago via mobile

    The hotel is ok, probably the rooms need a little update, because everything is very old, furniture no good conditions, old lamps, and the air conditioner is very loud. I didn't take the all inclusive because my plans was being out the hotel, but I...More

    Thank RMadrid
    Response from Krystal-Cancun, Manager at Krystal CancunResponded 1 week ago
    Google Translation

    Estimado huesped agradecemos que se haya tomado el tiempo de escribir sus comentarios, le ofrecemos nuestras mas sinceras disculpas el...More

    Reviewed 1 week ago via mobile

    These people are very unethical in trying to get you to buy a "membership". They are crooked actually. They rope you in at the airport and lie to you to offer you a "free" breakfast but what they really offer is a sales pitch that...More

    1  Thank Eric W
    Response from Krystal-Cancun, Manager at Krystal CancunResponded 1 week ago

    Dear guest we apologize abut the inconveniences you had along your stay, we will take your comments into considerations for future reservations. Best regards. Guest service manager

    A TripAdvisor Member
    Reviewed 2 weeks ago via mobile

    Maria was our waitress for three nights I saw her work very hard and be friendly to all guests no matter what the request was The place was busy I think she is outstanding and definitely knows what customer service isMore

    1  Thank A TripAdvisor Member
    Response from Krystal-Cancun, Manager at Krystal CancunResponded 1 week ago
    Google Translation

    Estimado huesped agradecemos sus comentarios y ciertamente el haber mencionado al los colaboradores , esperamos verle de regreso pronto a...More

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    • Top amenities
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Beachfront
    • Room Service
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Outdoor pool
    • Price range
    • US$95 - US$313 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #48 Spa Hotel in Cancun
    • #56 On the Beach Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 435
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Agoda, Booking.com, Expedia, Hotels.com, HotelQuickly, Orbitz, Evoline ltd, Cancelon, Cheap Tickets, Travelocity, TripOnline SA, Hotwire and getaroom.com so you can book your Krystal Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Krystal Cancun Hotel Cancun ,
    • Nh Hotels Cancun ,
    • Nh Krystal Cancun Hotel ,
    • Krystal Hotel Cancun ,
    • Nh Krystal Hotel Cancun
    Add Photo Photos
    Traveller (3718)
    Room & Suite (914)
    Pool & Beach (871)
    Dining (308)
    Hotel & Grounds (2096)
    Bathroom (57)
    Family and Play Areas (33)
    Business Centre & Event Rooms (10)
    Sponsored by:
    Le Blanc Spa Resort
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    1.06 km away
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    Ask a question
    Questions & Answers
    Cleopatra F
    22 October 2017|
    Response from Leah C | Reviewed this property |
    You have the option of going all inclusive yes
    8 August 2017|
    AnswerShow all 2 answers
    Response from teddymalice | Reviewed this property |
    Yes, there is a drug store nearby. Liquor stores, unfortunately I did not even look for them. It was more of a skim boarder trip with a family wedding. I did not have any bad experiences at all, but I am a low maintenance... More
    Room Tips
    "ocean view the best"
    Read review
    "ocean front"
    Read review
    "We took 2 tours, 1 was to Islas mujeres, the other tu Chichen Itza very beautiful tours."
    Read review
    "Make sure you choose a room above the 2nd floor."
    Read review
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