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Krystal Cancun

ElvolineUS$118*
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13/06/2017 14/06/2017
1 room 2 adults 0 children
US$151*
US$118*
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US$151*
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Krystal Cancun
Krystal Cancun
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4,772 Reviews from our TripAdvisor Community

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Showing 1,981: English reviews
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Reviewed today NEWvia mobile

Staff at the front desk were very rude and unhelpful! We stayed for 2 nights and had no electricity or water on the second day. Our key card also stopped working. when we want to the front desk for assistance in getting into our rooms we were told that they won't able to fix our keys so instead had to...

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Helpful?
Thank Sanita C
Reviewed yesterday NEW

Fernando helped me book my shuttle and made sure I had working key. Very helpful with his bilingual skills. Great suggestions about where to go. The bell hops and security personal make you feel very safe.

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Helpful?
Thank Jami S
Valley Cottage, New York
Reviewed yesterday NEW

Ignore the bad reviews--this place is great. No noise--in fact, we opened our sliding glass balcony doors at night to let the sound of the Caribbean lull us to sleep! Room was clean, modern, and comfortable. The staff couldn't be more friendly or helpful. Deserving special mention are Linda, the waitress who took great care of us at the pool,...

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Helpful?
Thank Ken L
Reviewed yesterday NEW

The nightclub down the street played music until 4AM on Tuesday night. When we complained, it was just nodded off as nothing. We did not get any sleep. Just be aware, building one gets the worst of it! Ask for a different area!

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Thank Janet A
Reviewed 4 days ago NEW

Krystal turned out to be an amazing holiday thanks to the great staff they employ. A group of 6 of us stayed there for a week and although it was very family oriented, Freddie and Ozzie kept the crowd alive by playing by offering fun activities such as water aerobics and bingo nights. The rooms were pretty decent and the...

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Helpful?
Thank Dmitry R
Krystal-Cancun, Manager at Krystal Cancun, responded to this review

Dear Guest we appreciate you, sharing the experience you had with us, we hope to see you back soon. Best regards. Guest Service Manager

Reviewed 4 days ago NEW

Amazing place with the best location to stay in Cancun - walking distance from Cocobongo, Señor Frogs and all the night attractions. Look for the best front desk attendance with Mr. Alan, Mrs. Sarah and Mrs. Martha - this team will help you in any impossible mission!

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Helpful?
Thank João P
Stockton, California
Reviewed 5 days ago NEWvia mobile

Go there if you like to be ripped off. Someone attemped to opem the room safe. Security, stated that there were two entries. The culprits: The maid and the guy that stock the mini-bar. Room was not cleaned and the sliding door was sorther than the frame. It let mosquitos in through the gap.

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Helpful?
Thank Zobeyda M
Greenville, United States
Reviewed 5 days ago NEW

My husband and I came here for vacation, 7 nights, 8 days. At first we had a mix up but realized it was our travel agent's fault. We booked All-inclusive but upon check in realized we didn't have that. But Fernando Arias came to our rescue!!! Not only did he give us an amazing deal for the all inclusive price,...

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Helpful?
Thank Vicki T
A TripAdvisor Member
1 review
Reviewed 6 days ago NEWvia mobile

I love coming here this is my 2nd year in a row I booked 11 days this time. Patricia in Krystal Club check in is the sweetest lady ever! She makes me feel like a VIP. Love her and all her attention. Nelson: makes the best sushi ever! I'm so picky and I love the way he makes sushi! He...

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Helpful?
Thank A TripAdvisor Member
Krystal-Cancun, Manager at Krystal Cancun, responded to this review

Dear Guest we appreciate the time taken for writing your review, the loyalty, and for naming the outstanding staff, we sure appreciate it and so them as well, and look forward to see you back soon. Best regards. Guest Service Manager

Houston, Texas
Reviewed 6 days ago NEW

When you have over 100 hotels to choose from, I will always stay loyal to the Krystal Cancun and all its hard working employees. The first time I came to Cancun was in 1979. The Krystal was not built yet, and there were only 3 hotels. The scenery was always amazing, but the workers could not speak as much English,...

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Helpful?
Thank Monika P

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13/06/2017 14/06/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Microwave
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Krystal Cancun offers the best of both worlds. It is in the prime area of Punta Cancun - the heart of the activities and entertainment district of Cancun - yet once you step through our doors, leave the hustle and bustle of the world behind as you relax on our stretch of white sand beach, take a dip in our hotel's panoramic pool, or enjoy a massage at the spa or even better, abandon yourself in our beach bali beds. Everything you could need or want is at your fingertips and our goal is to ensure your ultimate relaxation. Our resort's stunning rooms and suites have been designed for every kind of traveler in mind, from our family rooms, which provides more space, to our ocean view guest rooms, to our suites - including the master and presidential suites which have their own private pools! We'll tantalize your palate with a wide range of cuisines in our three restaurants, cool your thirst at our three bars, ease your wallet with our affordable all-inclusive plan, and even handle all of the details for your meeting, conference, wedding, or group event. When it's time to get away from it all, come to Cancun and let us pamper you at the Krystal Cancun. ... more   less 

Additional Information about Krystal Cancun

Address: Paseo Kukulcan km 9, lotes 9 y 9A, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $134 - $391 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Krystal Cancun 3.5*
Number of rooms: 435
Reservation Options:
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Also Known As:
Krystal Cancun Hotel Cancun
Nh Hotels Cancun
Nh Krystal Cancun Hotel
Krystal Hotel Cancun
Nh Krystal Hotel Cancun
Hotel Style:
#48 Spa Hotel in Cancun
#56 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Krystal Cancun staff and other travellers.
303 questions
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Questions? Get answers from Krystal Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go visit Fernando at the front desk. He has lots of helpful information to make your travels more comfortable”
545jamis, 26 May 2017 | Read review
“Ask for a renovated room. Not sure if all have been completed yet. We stayed in tower 1, floor 4, which was great.”
, 26 May 2017 | Read review
“May want to stay OUT of building one”
janeta337, 26 May 2017 | Read review
“Try to stay on ocean view guest rooms - amazing landscape”
, 23 May 2017 | Read review
“Ocean front rooms have balcony's”
  • I took this from our balcony :)
vickit737, 22 May 2017 | Read review
5 of 5
Elvoline
US$118* /night
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Hotels.comUS$151
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Prices are for 1 room, 2 adults
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