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07/05/2017 08/05/2017
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    Krystal Cancun

    Paseo Kukulcan km 9, lotes 9 y 9A, Cancun 77500, Mexico
    Hotel website
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    May 7
    May 8
    1 room, 2 adults, 0 children
    SAVE US$25
    US$136
    US$111
    US$125
    US$125
    Traveller (3397)
    Room & Suite (867)
    Pool & Beach (828)
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    Overview

    • Excellent33%
    • Very good31%
    • Average17%
    • Poor8%
    • Terrible8%
    Travellers talk about
    “el mortero” (51 reviews)
    “new tower” (65 reviews)
    “ocean view” (157 reviews)
    Free Wifi
    Free Parking
    Pool
    Beachfront
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Spa
    3.5 Star Hotel
    All hotel details
    Similar nearby hotels
    Krystal Grand Punta Cancun
     
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    Rooms
    May 7 May 8
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    1 room, 2 adults, 0 children
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    Traveller rating
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    Time of year
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    Reviewed yesterday

    Based on the reviews we had read, we were a little worried but our stay turned out just fine. Room had a bit of a musty smell and couch a little old but bed was comfortable, shower worked fine, and we had good maid service...More

    Helpful?
    Reviewed 4 days ago via mobile

    This review is overdue, but I would just like to say we absolutely loved the Krystal! The location is the best on the beach, and xlose to all the fun places to go eat! We did NOT get the all inclusive, and we were so...More

    Helpful?1  
    Reviewed 4 days ago via mobile

    Krystal Cancun calls itself a 5 star hotel but is really only a 3 star. The public spaces need an upgrade and some of the hotel policies are outrageous. One day we needed extra towels in our room, so I asked the chambermaid, who promptly...More

    Helpful?2  
    Response from Krystal-Cancun, Manager at Krystal Cancun

    Dear Gary, thank you for the comment, but I would like to clarify, the subject of the towels you mention, it was because, in addition to the 4 towels we placed in the room, you had eight more stored, in total 12 towels for 2...More

    Reviewed 4 days ago

    Our first room was in a building that was next to night clubs, etc., so we were moved to a perfect room overlooking the ocean. The staff members were friendly and helpful. We were especially impressed with the following staff members: Barbara (at the main...More

    Helpful?
    Reviewed 5 days ago via mobile

    I'm writing this review from bed at 2am and the room is shaking. There's some kind of beach party going on that's so loud that it sounds like it's happening in my room. Wouldn't be so bad if we weren't awoken daily by bingo in...More

    Helpful?
    Similar nearby hotels
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    About
    Amenities
    • Top amenities
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Beachfront
    • Room Service
    • Restaurant
    • Free Parking
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Microwave
    • Things to do
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    Details
    • Price range
    • US$106 - US$287 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #49 Spa Hotel in Cancun
    • #57 On the Beach Hotel in Cancun
    Photos
    Traveller (3397)
    Room & Suite (867)
    Pool & Beach (828)
    Dining (302)
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    Nearby Attractions
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    Questions & AnswersAsk a question
    chrisean487
    Trying to book direct, however it's saying no money will be charged. Is that accurate if so will I have to pay in pesos upon check in, us currency or will they then charge the card I booked with???
    10 April 2017|
    Answer
    Response from Petr M | Reviewed this property |
    You can choose payment method during the check in. I paid with a different card than booking one as well.
    1
    Vote
    Google Translation
    jello_2001
    Has anyone stayed here via BookVIP? If so, was it worth it? What type of view did you have? Have you been to Cancun before? Thanks!
    7 April 2017|
    Answer
    Response from Rhetta S |
    Ill know in 5/12-17. However, we stayed at Villa De Palmar through Book VIP and was extremely happy with the entire experience.
    2
    Votes
    JudyReedy
    Is there a hand rail to get in and out of the swimming pool? I see one for the whirlpool, but not the swimming pool. Is the beach bar a swim up bar? Thanks!
    7 April 2017|
    Answer
    Response from TaraLCA | Reviewed this property |
    Can't remember if there's a handle bar for the swimming pool (other than the whirlpool) but the "beach bar" as they call is is a patio leading to the beach with seating and shade. There is a swimup bar, yes!
    0
    Votes
    Room Tips
    "Make sure to check on the location of your room to see if it's overlooking the beach or the night clubs."
    Read review
    "All rooms need upgrading. They are horrible."
    Read review
    "We had free wi-fi because of the club level. Not sure if everyone gets it free."
    Read review
    "No rooms in this hotel are quiet because you are very closed to the party area and the rooms are not sound..."
    Read review