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Krystal Cancun

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Krystal Cancun
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4,472 Reviews from our TripAdvisor Community

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Showing 1,837: English reviews
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Reviewed yesterday NEW

My room was right across form Grand Fiesta American air-conditioning system that is really loud - especially at night. Had hard time finding my reservation, staff was not well trained. Will not come back.

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Helpful?
Thank Dolores D
Reviewed 2 days ago NEW

We stayed here due to default because we couldn't get in to where we really wanted to. It was part of a group discount. We thought we'd give it a try. When we checked in they put my kids six doors down from us! They claimed they did everything they could and that they were completely booked. Which we knew...

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Helpful?
Thank Tanya W
New York City, New York
Reviewed 2 days ago NEWvia mobile

I went with just family so i thought it would be boring, but thanks to ozzy who made my trip worth more than anything in the world, I couldn't ask for anything better. He kept me entertained every second of each day, always made sure I was having fun and enjoying my time. Thanks to him I know that I...

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Helpful?
1Thank yabadia123
Freeport, New York
Reviewed 3 days ago NEWvia mobile

I'm not a "write a review" person. But WOW ozzy and Fred made the whole trip. They were so energetic and such great people. They were enthusiastic and encouraging. You can tell they really loved their jobs.

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2Thank Kmoran29
Kansas City, Kansas
Reviewed 3 days ago NEW

Stayed here with my adult children. We did the all inclusive. Definitely worth the price. The food was very good. They offer a couple of restaurants; one offers an excellent buffet daily, as well as a nice menu. We opted for the buffet each day, as the selections varied. Our room was very clean and well appointed with a beautiful...

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Helpful?
1Thank Lori J
Reviewed 4 days ago NEWvia mobile

This resort is very clean and smells great!!! We stayed in an oceanfront king room with access to the Krystal Club! Mauricio the bell boy was FANTASTIC!! He helped us to our room and when we realized we were not near our friends he made arrangements and moved our rooms next to each other! He always has a smile and...

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Helpful?
Thank Brinnie22
Krystal-Cancun, Manager at Krystal Cancun, responded to this review

Dear Guest, Thank you for taking the time to write your comments and to mention our colleague Mauricio. I would like to mention that we are working on the subject of shades on the pool. As for the issue of children in the pool or in the events, we can not omit them since we are a family hotel. We...

A TripAdvisor Member
2 reviews
1 helpful vote
Reviewed 5 days ago NEWvia mobile

I hate this place, its 1:07am and for the second night my family and I cannot sleep because they have a bar loud as hake with no consideration for the guests. Not to mention the noise from the moving furniture on near by rooms, cleaning, wakes us up early. Asking for food and Waiting is like begging, and I booked...

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Helpful?
1Thank A TripAdvisor Member
Krystal-Cancun, Manager at Krystal Cancun, responded to this review

Dear Guest we apoligize about the inconviniences , i would like to assist you the best way possible please contact me next the front desk on the customer service manager to give you a prompt assistance. Best regards.

Reviewed 5 days ago NEWvia mobile

OZZY, Freddy. frida Drink server on the beach was totally awesome. Was very efficent and kept us well satisfied and hydrated. This is a goregous beach will beautiful ocean view and waves and well maintained. Sandy beach like icing sugar.

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Helpful?
Thank Pat G
Krystal-Cancun, Manager at Krystal Cancun, responded to this review

Dear guest we appreciate the comments made. We will inform the people mentioned abut your kind remarking. We hope to see you back soon. Best regards.

Cancun, Mexico
Reviewed 5 days ago NEW

Nice clean hotel just by the sandy beach. Good beachbeds and a nice pool área. Very good breakfast at Las Velas restaurant. Very service minded staff especially Jaira, José and Stephany at Las Velas restaurant.

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Helpful?
Thank pinglan79
Tulsa, Oklahoma
Reviewed 6 days ago NEW

I took 6 of my girl friends to this resort.. My husband and I have stayed there off and on for 20 years.. This is a smaller older hotel with a perfect location to walk any where to shop or eat.. The beach is bigger and better than years ago.. the rooms could use some cosmetic repairs, We had the...

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Helpful?
1Thank amgtul

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Krystal Cancun offers the best of both worlds. It is in the prime area of Punta Cancun - the heart of the activities and entertainment district of Cancun - yet once you step through our doors, leave the hustle and bustle of the world behind as you relax on our stretch of white sand beach, take a dip in our hotel's panoramic pool, or enjoy a massage at the spa or even better, abandon yourself in our beach bali beds. Everything you could need or want is at your fingertips and our goal is to ensure your ultimate relaxation. Our resort's stunning rooms and suites have been designed for every kind of traveler in mind, from our family rooms, which provides more space, to our ocean view guest rooms, to our suites - including the master and presidential suites which have their own private pools! We'll tantalize your palate with a wide range of cuisines in our three restaurants, cool your thirst at our three bars, ease your wallet with our affordable all-inclusive plan, and even handle all of the details for your meeting, conference, wedding, or group event. When it's time to get away from it all, come to Cancun and let us pamper you at the Krystal Cancun. ... more   less 

Additional Information about Krystal Cancun

Address: Paseo Kukulcan km 9, lotes 9 y 9A, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $143 - $355 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Krystal Cancun 3.5*
Number of rooms: 435
Reservation Options:
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Also Known As:
Krystal Cancun Hotel Cancun
Nh Hotels Cancun
Nh Krystal Cancun Hotel
Krystal Hotel Cancun
Nh Krystal Hotel Cancun
Hotel Style:
#48 Spa Hotel in Cancun
#56 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Krystal Cancun staff and other travellers.
270 questions
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Questions? Get answers from Krystal Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would not recommend this place - too noisy and not profesional.”
 of 5 bubbles 705doloresd, 21 Feb 2017 | Read review
“Ask for the building farthest from the Hard Rock and Coco bongo”
 of 5 bubbles tanyaw617, 20 Feb 2017 | Read review
“Choose a room as far away from Congo as possible for a quieter stay. Also choose a beach view, as the others have street noise.”
 of 5 bubbles Lori32161, 19 Feb 2017 | Read review
“Very close to the big party zone with loud noice at night.”
 of 5 bubbles pinglan79, 17 Feb 2017 | Read review
“Deluxe Ocean view is in the newest building”
 of 5 bubbles amgtul, 16 Feb 2017 | Read review
5 of 5