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Krystal Cancun

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Traveller (4129)
Room & Suite (1053)
Pool & Beach (944)
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Overview
  • Excellent36%
  • Very good31%
  • Average17%
  • Poor8%
  • Terrible8%
Travellers talk about
“el mortero”(55 reviews)
“tower b”(29 reviews)
“new tower”(65 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3 Star Hotel
All hotel details
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Rooms
Jul. 1Jul. 2
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1 room, 2 adults, 0 children
Standard Room
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Reviews (5,528)
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1,061 - 1,065 of 2,302 reviews
Reviewed August 21, 2015 via mobile

Best i've been to yet. All rooms have views of the beach which is phenomenal. Beach was spectacular and the pool that stretches through the entire resort with a waterfall at one end and the pool bar at the other is uniquely impressive.

1  Thank Pushaman
Reviewed August 20, 2015

My wife and I booked this supposed "all inclusive" resort because of a promotional package they had. The package was supposed to be for a family: a couple and 2 children. Because we don't have children, our package not only automatically changed but after booking...More

2  Thank Luis J
Reviewed August 20, 2015

The hotel shows the time in its fachade and in some buildings, althought the hotel is well mantained is not the best luxury resort ; The experience overall was pleasant with some PROs and with also Some CONS. First CON was at the check in,...More

1  Thank OctavioGSan
Reviewed August 19, 2015

I am not a high maintenance traveler by any means. All I need is a clean room, semi-comfortable bed, and decent service (as I usually don't need much attention). This was my first trip to Mexico and this hotel was "just ok." My best friend...More

Thank wilds24
Reviewed August 18, 2015

From the time we arrived everything went smooth. The check in gave us a ocean view room on the main floor even though our room was a standard. The bartender (martin) at the beach bar was awesome! he made sure our glasses were always full....More

1  Thank Pamela R
Response from Paris A, Gerente at Krystal CancunResponded August 19, 2015

Thank you for recommending us in this site. It is great to read awesome review from our guests. I will tell to Martin and Balam about this review. See you soon! Lvpaguilar@krystal-hotels.com

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Pool
Beachfront
Room Service
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$101 - US$200 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#52 Spa Hotel in Cancun
#61 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$101 - US$200 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#52 Spa Hotel in Cancun
#61 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (4129)
Room & Suite (1053)
Pool & Beach (944)
Dining (319)
Amenities (119)
Family and Play Areas (34)
Business Centre & Event Rooms (10)
Questions & Answers
Ask a question
MSRGrace
May 6, 2018|
Answer
Response from Mary S | Reviewed this property |
i did not ask for any, but there were none in my room.
0
Votes
george9292
April 22, 2018|
AnswerShow all 2 answers
Response from Rokas K |
Was just there past weekend resort is a little small but good time , it’s right on hotel row , palazoo club, coco bongo, mandala, and the city is right outside only feet away from the resort
2
Votes
Room Tips
"Stay somewhere else, not this place."
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"Choose left towers to be away of the night pubs if you want to rest"
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"Stay on higher floors to reduce noise.r"
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"Higher floors are quieter."
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