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All the staff members at the Elite Club provided excellent services to members, from Breakfast (courteous services from Jesus, Wilbert, Antonio, Roberto and others), Kid Club (Patricia, very patient with kids), Front desk (Julio and Selma) to house cleaning (Maria). The food at the restaurant...More
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Casa Maya is conveniently located on the beach. Right in front of the Bahía de Mujeres. Beach is very spacious. One can walk back and forth to death to be healthy. A lot of unhealthy tourists are doing it.
Pros: ocean is very calm in...More
Response from Lic Israel C C, Quality Department at Casa Maya CancunResponded 1 week ago
We are pleased to know that we fulfill your expectations and that you enjoyed the facilities and the incredible views from our rooms. Also knowing that our hard work to give an excellent service and food made you stay more pleasant. Thank you...More
Original room didn't have a view of the Caribbean and after expressing my disappointment, I was relocated to better room with a fantastic view (unfortunately there was no balcony and the view was lessened by the salt sprayed window). Wonderful buffet breakfast and facilities complete...More
Thank Scott M
Response from Lic Israel C C, Quality Department at Casa Maya CancunResponded 2 weeks ago
Dear Scott M:
We are pleased to know that we fulfill your expectations and that you enjoyed the facilities and the incredible views from our rooms. Also knowing that our hard work to give an excellent service and food made you stay more pleasant. Thank...More
Was lucky enough to be a guest in the Elite time-share section. Rooms were newly upgraded and nicely decorated. Very expansive beach and lots of chairs & umbrellas, both on the beach and at the 2 pools. Good entertainment staff: stretching, water aerobics, bingo, volleyball,...More
Thank Annie K
Response from Lic Israel C C, Quality Department at Casa Maya CancunResponded 3 weeks ago
Dear Annie K:
Thank you for being our guest during your last vacations in the Elite section and taking the time to share your experience.
We are pleased to know that you enjoyed you stay at the hotel also we are happy to hear that...More
I stayed at Casa Maya from August 12-19, 2017 as a guest of my brother, who owns a timeshare there. It wasn’t what we thought we were getting. My brother brought property at Casa Maya in 2015 and was given a bonus to invite family...More
Thank Tarlisha C
Response from Lic Israel C C, Quality Department at Casa Maya CancunResponded 17 October 2017
Dear Tarlisha C:
We are sorry that we couldn’t fulfill your expectations and you can be sure that all of your comments will be evaluate to take the necessary actions to improve the service. However let me comment you that we were already currently remodeling...More
US$109 - US$296 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#44 Spa Hotel in Cancun
#52 On the Beach Hotel in Cancun
Non-Smoking Rooms ,
Number of rooms
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