We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Casa Maya Cancun

Save
Traveller (1242)
Room & Suite (545)
Pool & Beach (369)
You may also like:
See all
Nearby Hotels
Overview
  • Excellent28%
  • Very good44%
  • Average16%
  • Poor6%
  • Terrible6%
Travellers talk about
“hotel zone”(99 reviews)
“recommend casa”(13 reviews)
“murphy bed”(25 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
3 Star Hotel
All hotel details
You may also like:
See all
Nearby Hotels
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (1,526)
Filter reviews
974 results
Traveller rating
260
393
174
73
74
Traveller type
Time of year
LanguageEnglish
More languages
260
393
174
73
74
Show reviews that mention
All reviewshotel zonerecommend casamurphy bedgreat beachone bedroom unitliving roomfull kitchenthrough rcibreakfast buffettimeshare pitchan older hoteloutdoor restaurantconvenience storebit datedbus stoptennis courtscleaned daily
FilterEnglish
Updating list...
1 - 5 of 974 reviews
Reviewed yesterday via mobile

We love this hotel. It may not be luxurious and new, but they keep it very clean and that's what really Matters the most. The breakfast is the most delicious one I've ever had in my life. You have an option of buying meal tickets...More

Thank Poodle D
Reviewed 5 days ago

It was a really good stay, comfortable and pleasure. The employees and staff were very friendly and aware of all the features and accommodations. The Hotel offered a really good deals for tourism, entertainments,Park, attractions, clubs, etc.More

Review collected in partnership with this hotel
1  Thank Jorgemarry87
Response from Lic Israel C C, Quality Department at Casa Maya CancunResponded 3 days ago

Dear Jorgemarry87: We’re so happy to hear that you had a great vacation. We hope that you and your family made some incredible memories that will last for years to come. We hear from many of our guests that our staff are very friendly and...More

Reviewed 1 week ago

We have been going annually to Cancun since 1992. We looked at at least 10 other Resorts before buying here at the Casa Maya. I don't believe all of the rooms have been updated, but they have a new Elite section. We paid a little...More

Review collected in partnership with this hotel
Thank srichards39
Response from Lic Israel C C, Quality Department at Casa Maya CancunResponded 1 week ago

Dear srichards39: We are pleased to know that we fulfill your expectations and that you enjoyed the facilities and the elite section .Also knowing that our hard work to give an excellent service and food made you stay more pleasant. Thank you for being our...More

Reviewed 1 week ago via mobile

Casa maya is an older hotel / Timeshare facility. Rooms need to be updated as furnishings are old and show their age. Beach on the property is very nice with ample beach chairs and umbrellas. There are 2 small pools that did seem to get...More

Thank ncgebs
Response from Lic Israel C C, Quality Department at Casa Maya CancunResponded 1 week ago

Dear ncgebs: We appreciate our guests’ comments since they help us improve our services. Please be assured that we will share your impressions with the corresponding department in order to make adjustments. We always welcome our guests’ feedback since it helps us to improve our...More

Reviewed 1 week ago via mobile

This was our families third stay here. It’s one of the few non-all inclusive resorts in Cancun. Our room was huge, the staff is always friendly and seem to always remember my girls when we arrive. The views from the rooms are beautiful. The beach...More

Thank AntB378
Response from Lic Israel C C, Quality Department at Casa Maya CancunResponded 1 week ago

Dear AntB378: We are pleased to know that we fulfill your expectations and that you enjoyed the facilities and the incredible views from our rooms. Also knowing that our hard work to give an excellent service and food made you stay more pleasant. Thank you...More

View more reviews
Most Booked Properties in Cancun
See allSee all
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Beachfront
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$109 - US$304 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#49 Spa Hotel in Cancun
#57 On the Beach Hotel in Cancun
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$109 - US$304 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#49 Spa Hotel in Cancun
#57 On the Beach Hotel in Cancun
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (1242)
Room & Suite (545)
Pool & Beach (369)
Dining (84)
Amenities (58)
Family and Play Areas (9)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Lisandoval
May 14, 2018|
Answer
Response from ncgebs | Reviewed this property |
You can purchase meal tickets that can be used for breakfast or dinner. Breakfast includes various types of juices, milk, coffee and tea. Breakfast buffet has fruits, cereals, pastries meats, retried beans and other items
1
Vote
jhszoe88
February 16, 2018|
AnswerShow all 6 answers
Response from Cajun119 | Reviewed this property |
Yes for sure
0
Votes
justice034
November 19, 2017|
AnswerShow all 3 answers
Response from Tonihoney | Reviewed this property |
If you can spare a couple hours, sign up to take the timeshare breakfast/tour/talk when you check-in. Then request a better unit - higher floor, ocean view. This should work. And you don't have to purchase a timeshare!
0
Votes
Room Tips
"Higher floors are less noisey."
Read review
"Ask for a room in the 2nd building on the upper floors facing the ocean. Odd numbered units (e.g. 2813..."
Read review
"Rooms overlooking the pool are mostly in the shade. The rooms on the outer side of the hotel have great..."
Read review
"A room in a corner will give you a dual aspect"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing