We could not make reservations for food. Not sure if this is done on purpose so the hotel saves money. We read the previous reviews, but decided to chance it anyway. It's true. Good luck getting any food because we sure didn't. I we had a family of five.
Crown Paradise was a great experience. The resort had lots to do. Food was great, we personally did not attend any restaurant because we love buffets and the variety of foods that it had to offer, every night was different. The resort could use some renovations BUT the staff does the best to keep the whole place clean. This place is spotless. My review though focuses on the service, it was one of a kind from the cleaning, buffet staff, bartenders to the kids and baby paradise. Katia from baby paradise was very sweet and took care of my baby like it was one of her own and answered all the questions I had, her work ethic was amazing. Carolina from Kids paradise was in charge of taking care of every kid at the water park and she did amazing, also very nice girl. Thank you Crown paradise for the memories.…
Attention parents with young children! ….This is the best place for your kids to safely have a blast of fun. The staff here are just the very best. Caring for our kids, no, they were loving to our kids. Swimming, ball court, craft area, quiet zone….it’s all there…! Let me tell you, it really is the staff at Kids Club. Not only the kids had a great time but parents and grandparents were included in this family atmosphere. Marily, Carolina, Xiu, Katia and Roberto….you are just the best, caring, thoughtful and wonderful staff. Kids Club is where I like to hang out best … with these fun loving pirates!
Fer was awesome! His service was impeccable. Super friendly 🙂 Recommend to come here. Very nice view and service! Everyone was super attentive and respectful. Whole group was taken care of at a timely manner!
First and foremost, the service was incredible. Everyone was extremely friendly and helpful. All of the bellhops, waiters, and shop workers were great, I don't have enough nice things to say about them. The food was pretty good, nothing necessarily blew me away. I didn't like that you needed to make reservations for most of the restaurants. The beach was beautiful and the pools were pretty nice. What I didn't enjoy so much. The pool and bar hours were inconsistent and a little weird. Some nights the pool closes at 10 PM, others at 9 PM. The adults only pool had a nice bar, but it closed at 5 PM. Not a huge deal, but it was annoying. My room looked like it hadn't been serviced in a long while. Some of my light switches didn't work. The ceiling fan looked as if it was barely holding on. And the knobs for the jacuzzi felt like they were going to fall off in my hand. The door to the patio wouldn't fully close either. I was in building 2 on the 6th floor. At some point in the night, most of the hall lights turn off leaving it fairly dark. The "down" button for the elevator didn't work, so I had to hit the "up" button to call it. One of the three elevators was not functioning most of my trip, I later found out that a fellow guest got stuck in it and had to have maintenance help get him out. They were a little sketchy. Overall, I had a fun time, but when I come back, I will probably stay somewhere else.…
we had very good service. Giovanni and Jesus were very friendly with us, they make sure everything was okay. the bartenders were very funny and friendly. Geronimo, Carlos and Fernando was very kind and made us laugh. One of my favorite waiter at the restaurant sans soucis was Jose Sandoval, he make sure that we were comfortable and also was very friendly. Gracias por todo!!
Very good services, they always smile to us and are very kind!!Thanks to Jesus at the Lobby, Jose Sandoval at the French restaurant, Sans Soucis and Carlos, Geronimo and Fernando at the bar we have a good and helpful services at the hotel. The hotel is huge and have beautiful decorations. Thanks a lot, I enjoy a lot my vacation.
The employees are very nice and friendly . We receive the best of the best services I name Jesus, jeronimo, angel I can’t name them all because they are multiple super nice ones. I strongly recommend this hotel. I specialy recommend also sans souci restaurant the barman are really nice especially Jose Sandoval
The service was excellent! Very friendly and very professional. The whole staff was impeccable! Special mentions to Jesus at the entrance, Jose Sandoval from the Sans Soucis restaurant, Giovanni at the entrance, Jennifeu for our room, Cristian at the desk, along with my boys at the lobby bar: Juan Carlos, Fernando, Armando and Kevin! They made our stay memorable!
Jesus was a really great bellboy , he is really kind and help us with everything like all the bellboys and employees! Really great experience! I will comme back for sure, really great experience and employees