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2018-02-05 2018-02-06
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    Krystal Grand Punta Cancun

    Blvd Kukulcan Km 8.5 | Hotel Zone, Cancun 77500, Mexico
    011 52 55 1328 5360
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    2018-02-05 2018-02-06
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     2 people have started booking this hotel
    US$313
    US$235
    SAVE US$78
    US$313
    US$235
    Traveller (3015)
    Room & Suite (760)
    Pool & Beach (703)
    Overview
    • Excellent42%
    • Very good33%
    • Average14%
    • Poor6%
    • Terrible5%
    Travellers talk about
    “ocean view” (179 reviews)
    “hotel zone” (118 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    Babysitting
    Private Balcony
    4.0 Star Hotel
    All hotel details
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    Rooms
    Feb 5Feb 6
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (3,622)
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    1 - 5 of 1,804 reviews

    Reviewed yesterday via mobile

    My wife and I spent a week at the Krystal for our honeymoon. Our room was in the altitude building and we spent quite a bit of time in their lobby bar “altitude bar”. Emanuel, the bartender for that specific bar was amazing; he was...More

    Thank Tomstace
    Reviewed 2 days ago

    We stayed in the Altitude Tower in the Altitude Grand Suite, and did the all inclusive. Definitely worth the money for the Altitude tower! And definitely worth the upgrade on the room. Usually I book on Travelocity or Booking. However, I found I could get...More

    Thank 1AnnetteB
    Response from Alejandro V, Gerente de Calidad y Servicio. at Krystal Grand Punta CancunResponded yesterday

    Dear miss Annette, first of all, let me thank your comments, you may be sure those have been shared with all the team. You may be sure all my colleagues are happy expecting for your return here, your home away from home.

    Reviewed 3 days ago via mobile

    This was a good location. It’s right in the middle of the hotel zone, you can walk to all of the popular bars, restaurants and clubs. It has a beautiful beach with day beds you can rent out and use the credit toward food and...More

    Thank soccerangel4679
    Response from Alejandro V, Gerente de Calidad y Servicio. at Krystal Grand Punta CancunResponded yesterday

    Dear guest, first of all, let us apologize for any inconvenience you experienced, you may be sure your comments have been redirected to our front desk management, in order to ensure the needed improvements will be applied to gives you the service you deserve. Hopefully...More

    Reviewed 5 days ago

    Would not recommend whatsoever. Bed bugs!!!! The only nice thing about this hotel is the beach. If you are used to going to Cancun and having fun then this is NOT the place for you! First of all there is virtually zero entertainment. The entertainment...More

    1  Thank Brooke B
    Response from Alejandro V, Gerente de Calidad y Servicio. at Krystal Grand Punta CancunResponded 4 days ago

    Dear guest, first of all let me apologize for the inconvenience you are letting us know through this post. We really appreciate the chance you give us to recover the service, in this meaning, is that possible to have your help knowing how can I...More

    Reviewed 5 days ago

    We went here from Dec 17-Dec24... let me give our honest review... For what we paid it was fantastic!!! We were given a room in the new section of the hotel facing the ocean. We paid for normal view but got ocean view for no...More

    Thank Braeden K
    Response from Alejandro V, Gerente de Calidad y Servicio. at Krystal Grand Punta CancunResponded yesterday

    Dear guest, thank you for your comments, first of all, let me inform you that our engineering department is working to fix the inconvenience you letting us know through this post. Otherways, we are really glad to know you enjoyed your holidays here and to...More

    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Free Parking
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Meeting Rooms
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Babysitting
    • Airport Transportation
    • Multilingual Staff
    • Conference Facilities
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$145 - US$530 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #35 Family Hotel in Cancun
    • #36 Luxury Hotel in Cancun
    • #41 Romantic Hotel in Cancun
    • #41 Spa Hotel in Cancun
    • #48 On the Beach Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 295
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Booking.com, Expedia, Hotels.com, Travelocity, Orbitz, Evoline ltd, Cancelon, getaroom.com and TripOnline SA so you can book your Krystal Grand Punta Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Hyatt Regency Cancun Hotel Cancun ,
    • Hyatt Cancun
    Add Photo Photos
    Traveller (3015)
    Room & Suite (760)
    Pool & Beach (703)
    Dining (384)
    Hotel & Grounds (1675)
    Bathroom (57)
    Family and Play Areas (27)
    Business Centre & Event Rooms (2)
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    Ask a question
    Questions & Answers
    truelmia
    17 January 2018|
    Answer
    Response from Alejandro V | Property representative |
    Dear guest, first of all thank your for choosing us for your next visit to Cancun. As you read on the web page, the minimum age to can arrange a room with us, in Krystal Grand is 18. Regards.
    0
    Votes
    Google Translation
    Nicole T
    17 January 2018|
    Answer
    Response from Alejandro V | Property representative |
    Dear Nicole, first of all let me thank your preference, other ways let me inform you we accept, as payment method, credit or debit card and cash at the front desk. Please feel welcoming
    0
    Votes
    Google Translation
    kt20852
    10 January 2018|
    Answer
    Response from Alejandro V | Property representative |
    Dear guest, thank you for contacting us to have assistance before your arrival. first of all let me thank your preference, in this meaning let me inform you we have 3 different specialty restaurants (Mexican, Italian and... More
    0
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    Google Translation
    Room Tips
    "Definitely worth the upgrage to the Altitude Tower with ocean view"
    Read review
    "None, Don't bother wasting your money here . Have ac"
    Read review
    "Ask for Ocean view when booking with agent, the resort upgraded ours free!"
    Read review
    "Get a room with an Ocean View and eat somewhere else."
    Read review
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