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Grand Oasis Sens

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Grand Oasis Sens
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4,458 Reviews from our TripAdvisor Community

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Showing 2,780: English reviews
Reviewed yesterday NEW

Our kids got us an all-inclusive stay at this resort for our 40th wedding anniversary. We had never taken such a vacation before, so we were a bit apprehensive. However, we had a great time. The ocean view was beautiful, the food and drink were plentiful and tasty, and every staff member we encountered bent over backwards to make sure...

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2Thank Kurt M
Reviewed 2 days ago NEW

The rooms a/c did not work very well so it was very hot. The only places that had a/c was in the check-in counter. Tried to get reservations at the 2 restaurants and the only time that was available was after we were going to be gone. I tried to email the hotel 1 week before my trip to try...

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2Thank Lisa L
Welland, Canada
Reviewed 2 days ago NEWvia mobile

The price was definitely right for this trip. I found the food at every restaurant was great. Although I didn't make it to the Sakura and sushi bar and Benazuza. Only because I don't like seafood. We tried samples of Benazuza food at a Blind taste test at The Black Hole which is a One of a kind experience. Benazuza...

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3Thank joe c
Mount Joy, Pennsylvania
Reviewed 2 days ago NEW

The two biggest problems, way to many steps to go from pools and restaurants and the lack of restrooms I only knew of two, one at lower pool and one in lobby. Get a beach or pool chair was very hard unless you went out very early, and some people put down towels but did not show until after noon...

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1Thank bilmid
Sudbury, Canada
Reviewed 2 days ago NEW

My first all adult resort and will be my last . We had great service for our room .Not a friendly resort for elderly as there where stairs everywhere and seen a woman loss her footing at the buffet stairs .. You had to get up early to have a lounging chair . There where activities at the main pool...

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2Thank gindaveryan
Albertville, Alabama
Reviewed 3 days ago NEW

We just got back from staying a week at this resort, Grand Oasis Sens. It was SUPER clean (and I'm extremely picky), they were always cleaning. The Sian Ka'an Beach Club bartender/waitress, Lizzie, was absolutely amazing. She was the cherry on top of our trip! Definitely worth getting the VIP package. The VIP lounges were very nice but just having...

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3Thank reportermalloryg
White Bear Lake, Minnesota
Reviewed 3 days ago NEW

The first day we were there, our locked room 385 was entered and someone stole a cell phone, couple packs of smokes and American money out of our LOCKED safe. Peso Money, credit cards and passports all left untouched. Hotel security staff WAS NOT sympathetic to our theft. Refused to call police. We pointed out that our room window did...

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3Thank codemode
Winston Salem, North Carolina
Reviewed 4 days ago NEW

Our room was fantastic. We were in the Sian Ka'an room on the 7th floor (703). All of these rooms have a pool on the deck (no hot tubs that I saw). We had beautiful views of the beach, ocean and pool. Rooms were well kept, beds were comfortable, great quality of toiletries. I cannot say enough about how beautiful...

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1Thank Elizabeth A
OasisHotelResorts, Director General at Grand Oasis Sens, responded to this review

Dear Elizabeth, Thank you for your comments. We are pleased that you enjoyed the service, your room and our spa treatments. We truly hope to welcome you back soon to try our Black Hole and Benazuza restaurants, both are regularly praised as you can see on TripAdvisor. Kind regards, Mario Velázquez

Reviewed 4 days ago NEWvia mobile

Staff at front desk are very unprofessional, slow service, no one seems to care, but at the restaurants all servers are doing very good job. Hotel needs upgrades to be a 4.5 stars rating, at the stage right now probably 3 stars tops. The front desk service needs to be improved immediately!!!

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Thank Kenny W
OasisHotelResorts, Director General at Grand Oasis Sens, responded to this review

Dear Kenny, Thank you for your feedback. While we appreciate your kind words towards our restaurant staff we are dissapointed to read that you didn't receive the same high levels of service at reception and for this we would like to apologise. We can assure that this is not in keeping with the high standards we adhere to. We hope...

Whitehorse, Canada
Reviewed 5 days ago NEW

Overall, The resort was an experience. If you like getting up at 6am to put a towel on a beach chair, this is a resort for you. I have not seen anything like this in all my travels and would like this changed. People would reserve the spots on the beach with towels in the early morning hours so that...

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3Thank Larry B
OasisHotelResorts, Director General at Grand Oasis Sens, responded to this review

Dear Barry, Thank you for your comments. We are pleased that you enjoyed many of the cuisines and the entertainment we offer. Your feedback is appreciated as it helps us move in the right direction to improve the guest experience. Thank you for choosing us as hosts to your vacation. We hope to see you again soon! Kind regards, Mario...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Parking
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Free Parking
Official Description (provided by the hotel)
"Oh yes - I'm sexy, sensuous... And adults-only resort that's romantic, relaxing and a little risque. Warm and inviting. Follow your bliss and learn my secrets -from my foodie-friendly gourmet dining experience to my exclusive Sian Ka'an preserve, a true Shangri-La, a lost paradise on earth". ... more   less 

Additional Information about Grand Oasis Sens

Address: Ave Kukulcan Km 19.5 Hotel Zone, Cancun 77500, Mexico (Formerly Sens Del Mar)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $265 - $503 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Sens 3.5*
Number of rooms: 388
Reservation Options:
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Also Known As:
Sens Del Mar Hotel Cancun
Oasis Playa Cancun
Cancun Oasis Playa
Grand Oasis Playa Cancun Mexico
Oasis Playa Hotel In Cancun
Grand Oasis Playa Hotel Cancun
Hotel Style:
#26 Business Hotel in Cancun
#40 Romantic Hotel in Cancun
#50 Top resorts Hotel in Cancun
#51 Spa Hotel in Cancun
#60 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Grand Oasis Sens staff and other travellers.
688 questions
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Edmonton, Canada

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get a Sian Ka'an room not on the 9th floor.”
 of 5 bubbles reportermalloryg, 16 Feb 2017 | Read review
“7th or 8th floor for sure.”
 of 5 bubbles 393elizabetha, 15 Feb 2017 | Read review
“Upgrade to SIAN KA´AN if you can.”
 of 5 bubbles LarryB371, 14 Feb 2017 | Read review
“Try the bed before taking the room”
 of 5 bubbles 981marieclaudeg, 14 Feb 2017 | Read review
“take the last floor just to be sure nobody ringnin at ur door at 3am”
 of 5 bubbles isaisa30, 13 Feb 2017 | Read review
5 of 5