We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all 177 hotels in Cancun

Occidental Costa Cancun

5,755 reviews
#47 of 177 Hotels in Cancun
Save
Traveller (3852)
Pool & Beach (904)
Room & Suite (693)
Overview
  • Excellent47%
  • Very good29%
  • Average13%
  • Poor6%
  • Terrible5%
Travellers talk about
“beach bar”(354 reviews)
“hour snack bar”(76 reviews)
“buffet restaurant”(204 reviews)
Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3.5 Star Hotel
All hotel details
Offers from Occidental Costa Cancun
Special Offer: Get a 10% discount
Hotel deals
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (5,755)Write a Review
Filter reviews
3,539 results
Traveller rating
1,480
1,044
506
272
237
Traveller type
Time of year
LanguageEnglish
More languages
1,480
1,044
506
272
237
Show reviews that mention
All reviewsbeach barhour snack barbuffet restaurantpirate shipsister hotela la carte restaurantscoco bongoentertainment staffcaptain hookspring breaksmall resortjet skiisla mujeresjunior suitefantastic holidayevening entertainmenthot dogs
FilterEnglish
Updating list...
1 - 5 of 3,539 reviews
Reviewed 2 days ago

This place is absolutely terrible. Thank goodness we only stayed there for one hellish night. The workers are dishonest--- We were told we could have late (3pm) checkout without any problem. Then when we tried to board our airport shuttle the biggest goon there, Julian...More

Thank Madeleine L
Response from ASISTENTEGERENCIAL, Assistant Manager. at Occidental Costa CancunResponded yesterday

Dear Madeleine L We truly feel that your experience in our Resort has not reached your expectations. However, we appreciate that you point out those areas in which we must continue to improve. The reception team tried to give you the best deal, since the...More

Reviewed 2 days ago via mobile

My 1st time to Cancun and by far one of the best vacations I’ve ever had. The rooms were decent, the bar was great but the buffet(Chef & servers) were absolutely amazing. Chef ALBERTO TUYAB was the most amazing person there. He made me chicken...More

Thank Lori R
Response from ASISTENTEGERENCIAL, Assistant Manager. at Occidental Costa CancunResponded yesterday

Dear Lori R: First of all, and on behalf of Occidental Costa Cancún, we would like to thank you for taking the time to post a comment about your vacation with us on this website. We are very proud to know that we have exceeded...More

Reviewed 2 days ago via mobile

Excellent hotel, very kind and nice staff, beautiful beach... we were really enjoying every single moment there. Special thanks to Marisol from kids club for taking care of my child. We were so happy with her . Thank you Marisol one more time. Highly recommended...More

Thank Radmila S
Response from ASISTENTEGERENCIAL, Assistant Manager. at Occidental Costa CancunResponded yesterday

Dear Radmila S: In the name Occidental Costa Cancun, we would like to thank you for choosing our hotel once again for your well-deserved vacation and for posting your comment on this website. We are very happy to know that the kindness and excellent service...More

Reviewed 3 days ago

Not a pretty part of the beach. My granddaughter didn't think it was the ocean because there were no waves. All inclusive limited to one restaurant for all meals. Toilet clogged & nobody came when we asked for service.More

Review collected in partnership with Barcelo Hotels & Resorts
Thank Victoria Alexis L
Response from ASISTENTEGERENCIAL, Assistant Manager. at Occidental Costa CancunResponded yesterday

Dear Victoria Alexis L: First of all thank you very much for your comment, letting us know your opinion about our hotel will help us improve our services and facilities. We will take note of all your comments to implement the appropriate measures. Our main...More

Reviewed 3 days ago

We had experienced a (failed attempt)break and enter incident in our room during our last night at the hotel at 2:58am. Thank goodness that were awake because our son got sick and able to witnessed the incident and reported it however the incident is not...More

Review collected in partnership with Barcelo Hotels & Resorts
1  Thank eddier786
Response from ASISTENTEGERENCIAL, Assistant manager. at Occidental Costa CancunResponded yesterday

Dear eddier786: First of all, thank you very much for sharing comments about your stay at our resort. Our main objective is to provide security and make our guests feel at home by providing excellent facilities and a memorable service. On the other hand, we...More

PreviousNext
123456708
Add Photo Photos
Traveller (3852)
Pool & Beach (904)
Room & Suite (693)
Dining (380)
Hotel & Grounds (2194)
Bathroom (70)
Family and Play Areas (62)
Business Centre & Event Rooms (16)
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Room Service
Spa
Bar/Lounge
Breakfast included
Free Parking
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Meeting Rooms
Breakfast included
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Babysitting
Free Parking
Dry Cleaning
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Outdoor pool
Details
Price range
US$173 - US$380 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#36 Spa Hotel in Cancun
#39 Top resorts Hotel in Cancun
#43 On the Beach Hotel in Cancun
Room types
Accessible rooms, Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available
Details
Price range
US$173 - US$380 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#36 Spa Hotel in Cancun
#39 Top resorts Hotel in Cancun
#43 On the Beach Hotel in Cancun
Room types
Accessible rooms, Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing
Map
Satellite