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    Occidental Costa Cancun

    Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Cancun 77500, Mexico
    +1 855-231-3907
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    2017-12-26 2017-12-27
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    US$366
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    Traveller (3856)
    Pool & Beach (904)
    Room & Suite (693)
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    Overview
    • Excellent47%
    • Very good29%
    • Average13%
    • Poor6%
    • Terrible5%
    Travellers talk about
    “beach bar” (354 reviews)
    “hour snack bar” (76 reviews)
    Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Kids Club
    Housekeeping
    Babysitting
    Private Balcony
    3.5 Star Hotel
    All hotel details
    Offers from Occidental Costa Cancun
    Special Offer: Get a 10% discount
    Hotel deals
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    Grand Oasis Palm
    3,594 reviews
    #48 of 177 hotels in Cancun
     
    The Royal Cancun All Suites Resort
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    #30 of 177 hotels in Cancun
     
    Cancun Bay Resort
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    Presidente InterContinental Cancun Resort
    2,567 reviews
    #17 of 177 hotels in Cancun
     
    Rooms
    Dec 26Dec 27
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (5,756)
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    1 - 5 of 3,540 reviews

    Reviewed yesterday

    We had a great time during our stay. This is a nice and clean hotel with excellent customer service. We enjoyed the games and their live entertainment. We do not have any complaints. We highly recommend it. We are planning to go back.

    Review collected in partnership with Barcelo Hotels & Resorts
    Thank josegrc01
    Reviewed 2 days ago

    This place is absolutely terrible. Thank goodness we only stayed there for one hellish night. The workers are dishonest--- We were told we could have late (3pm) checkout without any problem. Then when we tried to board our airport shuttle the biggest goon there, Julian...More

    Thank Madeleine L
    Response from ASISTENTEGERENCIAL, Assistant Manager. at Occidental Costa CancunResponded yesterday

    Dear Madeleine L We truly feel that your experience in our Resort has not reached your expectations. However, we appreciate that you point out those areas in which we must continue to improve. The reception team tried to give you the best deal, since the...More

    Reviewed 2 days ago via mobile

    My 1st time to Cancun and by far one of the best vacations I’ve ever had. The rooms were decent, the bar was great but the buffet(Chef & servers) were absolutely amazing. Chef ALBERTO TUYAB was the most amazing person there. He made me chicken...More

    Thank Lori R
    Response from ASISTENTEGERENCIAL, Assistant Manager. at Occidental Costa CancunResponded yesterday

    Dear Lori R: First of all, and on behalf of Occidental Costa Cancún, we would like to thank you for taking the time to post a comment about your vacation with us on this website. We are very proud to know that we have exceeded...More

    Reviewed 2 days ago via mobile

    Excellent hotel, very kind and nice staff, beautiful beach... we were really enjoying every single moment there. Special thanks to Marisol from kids club for taking care of my child. We were so happy with her . Thank you Marisol one more time. Highly recommended...More

    Thank Radmila S
    Response from ASISTENTEGERENCIAL, Assistant Manager. at Occidental Costa CancunResponded yesterday

    Dear Radmila S: In the name Occidental Costa Cancun, we would like to thank you for choosing our hotel once again for your well-deserved vacation and for posting your comment on this website. We are very happy to know that the kindness and excellent service...More

    Reviewed 3 days ago

    Not a pretty part of the beach. My granddaughter didn't think it was the ocean because there were no waves. All inclusive limited to one restaurant for all meals. Toilet clogged & nobody came when we asked for service.More

    Review collected in partnership with Barcelo Hotels & Resorts
    Thank Victoria Alexis L
    Response from ASISTENTEGERENCIAL, Assistant Manager. at Occidental Costa CancunResponded yesterday

    Dear Victoria Alexis L: First of all thank you very much for your comment, letting us know your opinion about our hotel will help us improve our services and facilities. We will take note of all your comments to implement the appropriate measures. Our main...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Room Service
    • Spa
    • Bar/Lounge
    • Breakfast included
    • Free Parking
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Meeting Rooms
    • Breakfast included
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Babysitting
    • Free Parking
    • Dry Cleaning
    • Conference Facilities
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Spa
    • Bar/Lounge
    • Outdoor pool
    Details
    • Price range
    • US$175 - US$382 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #36 Spa Hotel in Cancun
    • #39 Top resorts Hotel in Cancun
    • #43 On the Beach Hotel in Cancun
    • Room types
    • Accessible rooms ,
    • Non-Smoking Rooms ,
    • Suites ,
    • Family Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 358
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Expedia, Barcelo, Hotels.com, Booking.com, Travelocity, Hotwire, Orbitz, Cheap Tickets, Cancelon, Evoline ltd, getaroom.com, TripOnline SA and HotelQuickly so you can book your Occidental Costa Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Barcelo Costa Cancun Hotel Cancun ,
    • Barcelo Cancun ,
    • Gran Costa Real ,
    • Costa Real Cancun ,
    • Barcelo Costa Cancun Mexico
    Add Photo Photos
    Traveller (3856)
    Pool & Beach (904)
    Room & Suite (693)
    Dining (380)
    Hotel & Grounds (2198)
    Bathroom (70)
    Family and Play Areas (62)
    Business Centre & Event Rooms (16)
    Nearby
    Sponsored by:
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    Ask a question
    Questions & Answers
    Monica E
    6 December 2017|
    Answer
    Response from ASISTENTEGERENCIAL | Property representative |
    Dear Monica E: Barcelo has a timeshare system, which is offered during your stay, if you are interested in the services you will be invited to meet them, otherwise, the staff will not bother you. Cordially, Noemi... More
    0
    Votes
    Google Translation
    Milliann A
    5 December 2017|
    AnswerShow all 2 answers
    Response from ASISTENTEGERENCIAL | Property representative |
    Dear Milliann A: Thank you for contacting us. Yes, we have water sports: kayak & snorkel. Yes, the hotel is safe, we have security 24/7, and at night the route of a transport to the hotel is also safe, there are lit and... More
    0
    Votes
    Google Translation
    Majo C
    3 December 2017|
    Answer
    Response from ASISTENTEGERENCIAL | Property representative |
    Dear Majo C: Thank you for contacting us. Yes, you can smoke on the balconies or terraces of the room and in open areas of the hotel, you can find areas for smokers. Cordially, Noemi Ramirez. Assistant Manager.
    0
    Votes
    Google Translation
    Room Tips
    "Do NOT book here- i suspect positive reviews are just inside jobs. Nasty."
    Read review
    "Book through a 3rd party for a better price."
    Read review
    "6th floor very quiet . # 654"
    Read review
    "not a big property, and I believe all rooms are facing pool and some ocean."
    Read review
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