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Occidental Costa Cancun

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Occidental Costa Cancun
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4,685 Reviews from our TripAdvisor Community

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There are newer reviews for Occidental Costa Cancun
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Showing 3,047: English reviews
Reviewed 3 days ago NEWvia mobile

Most friendly and helpful people ever! So lovely and great first impression of hotel. Couldn't have been more sweet to my friends and I. Everything about the hotel was exceptional, and I don't give praise lightly. It was clean, stylish, roomy with excellent service in both bars, and all restaurants. Food was really good and was a great value for...

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Helpful?
Thank Paige P
ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review

Dear Paige P: Thank you for taking the time to share your experience with others. Your thoughtful remarks are very helpful in allowing us to continue to deliver the most excellent experience. It is our pleasure to let you know that every day we work hard and with very much effort in order to satisfy your needs and provide you...

So. Jersey
Reviewed 4 days ago NEW

This is a lovely small resort. Staff is truly accommodating and go out of their way to make sure you have what you need. Christian at the main bar was great! Wait staff in the buffets are really good - A la carte wait staff try hard, but are not very efficient. Housekeeping staff are wonderful. Room was immaculate and...

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Helpful?
Thank loooooovethebeach
ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review

Dear Loooooovethebeach: We are very happy to know the kindness and excellent service of our staff. It made your holiday unforgettable. We have congratulated all the staff for the excellent work done for you to spend a spectacular holiday, we are sorry for the inconveniences with the staff at restaurants a la carte. We will put attention and take actions...

Ottawa, Canada
Reviewed 4 days ago NEW

My husband and I stayed at this hotel February 24 to March 4th . We had a wonderful time . Loved the location, we took the city bus a few times , found it cheap and very easy to get around. The resort is small but very compacted , everything is just a short walk away. Rooms were clean, for...

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Helpful?
1Thank 808Julie
ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review

Dear 808Julie: Thank you so much for posting a review. We really appreciate your time from your busy schedule to share your experience with others. We are pleased to read how much you enjoyed your stayed with us. Please know that our goal is to exceed before, during and after your stay. We are so happy you enjoyed your stay...

Orange, Connecticut
Reviewed 4 days ago NEW

This hotel had very nice rooms with plenty of space, the food (at the buffet) changed daily and offered a wide variety of options for every meal, and the pool/beach area was beautiful. There were many activities offered throughout the day by the pool and beach, which were very fun. Mauricio, an employee at the hotel, got everyone involved in...

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Helpful?
Thank jsim729
ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review

Dear Jsim729: We are very happy to know the kindness and excellent service of our staff. It made your holiday unforgettable. We have congratulated Mauricio for the excellent work done for you to spend a spectacular holiday, This motivates him to continue doing an excellent job, he is very happy to know his appreciation for his work. We look forward...

Reviewed 4 days ago NEWvia mobile

The staff are great and friendly everything is so close it makes things very convenient especially if you forget stuff in your room. You tend to run into he same people but it's nice to get to know the people you are vacationing with. Their nighttime performances are the best. I always think ok this is just filler but it...

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Helpful?
Thank Kevin C
ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review

Dear Kevin C: Thank you very much for staying with us and for taking the time to share your kind and detailed review. We are so happy you enjoyed your stay and look forward to welcoming you back. Noemí Ramírez Assistant Manager. Occidental Costa Cancun.

Fremont, Ohio
Reviewed 1 week ago via mobile

The past few years my wife and I have stayed across the lagoon channel from the Occidental Costa Cancun and are looking forward to staying someplace different. This will be the third hotel we have stayed at in Cancun for our last 6 visits. We'll see you there April 21 -29 2017. I'm sure a review will follow shortly after...

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Helpful?
1Thank jtsweetmelissa
ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review

Dear Jtsweetmelissa: Thank you so much for posting a review. We are pleased to read that you will come so soon. And we hope that we exceed your expectations, we will see you soon. Best regards Noemi Ramirez Assistant Manager.

Reviewed 1 week ago via mobile

Hotel: March 19 ,2017. When we first arrived the first thing I saw was the boats (big boats) floating by the beach. Not very happy. Very small resort. You can walk it in 2 minutes. The rooms they gave us were right above the lobby beside the 2nd floor snack bar. (24 hour snack bar). Stocked and cleaned numerous times...

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Helpful?
Thank pandyreview
ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review

Dear Pandyreview We truly feel that your experience at our resort has not met your expectations. However, we thank you for pointing out to us those areas in which we must continue to improve. Those kind of comments are what help us to stay ahead, presenting you with new proposals. We would like to let you know that our hotel...

Wakefield, United Kingdom
Reviewed 1 week ago

This our fifth consecutive year at this hotel and our experience has gone from strength to strength. There was a very good choice of food at every sitting, the staff were very friendly and helpful. The room was on the first floor overlooking the beach which was excellent with stunning views. The housekeeping was excellent, the maid being very helpful....

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Helpful?
Thank Denis M
ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review

In the name Occidental Costa Cancun, we would like to thank you for choosing our hotel once again for your well-deserved vacation and for posting your comment on this website. We are very happy to know that the kindness and excellent service of our staff, our varied and exquisite gastronomy made your holiday unforgettable as it is our goal on...

Tyler, Texas
Reviewed 1 week ago

We have an unforgettable and excellent spring break experience. I, along with 2 other nurse colleagues, were very skeptical, at first, of the idea of going to Mexico because of the bad publicity of some media. But every bit of negativity changed when we came to this hotel. The staff was so warm, friendly, accommodating and they will try their...

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Helpful?
Thank Marvin D
ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review

Dear Marvin D: Thank you for choosing our hotel and for posting your comment on this website. We are very happy to know that the kindness and excellent service of our staff, made your holiday unforgettable. We congratulate all the employees that you mention for the excellent work done for you to spend a spectacular vacation, this will motivate to...

Reviewed 1 week ago

I ordered a standard room with 2 beds and paid a great price! We were upgraded to an ocean view room that was right on the beach. The staff was forsure the best part of my experience! Mauricio Fierro included my friends and I in fun hotel activities that made our trip even more fun! He also recommended great activities...

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Helpful?
Thank Taylor C
ASISTENTE BARCE... C, Assistant Manager. at Occidental Costa Cancun, responded to this review

Dear Taylor C: In the name Occidental Costa Cancun, we would like to thank you for choosing our hotel once again for your well-deserved vacation and for posting your comment on this website. We are very happy to know that the kindness and excellent service of our staff, made your holiday unforgettable as it is our goal in the Western...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Internet
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Occidental Costa Cancun

Address: Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Cancun 77500, Mexico (Formerly Barcelo Costa Cancun)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $224 - $569 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Occidental Costa Cancun 3.5*
Number of rooms: 358
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Barcelo, Despegar.com and BookIt.com so you can book your Occidental Costa Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Costa Cancun Hotel Cancun
Barcelo Cancun
Gran Costa Real
Costa Real Cancun
Barcelo Costa Cancun Mexico
Hotel Style:
#35 Spa Hotel in Cancun
#38 Top resorts Hotel in Cancun
#41 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Costa Cancun staff and other travellers.
234 questions
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Rockland, Canada
Greasby, United Kingdom
Moonbeam, Ontario, Canada
1 month ago

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Questions? Get answers from Occidental Costa Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room with a view is worth it”
 of 5 bubbles N1751VPmelissab, 29 Mar 2017 | Read review
“ask for terrace or ocean view room”
 of 5 bubbles rblj279, 27 Mar 2017 | Read review
“rooms facing the pool to see the night activities and shows by your terrace”
 of 5 bubbles 330marvind, 23 Mar 2017 | Read review
“if you want a balcony with chairs, you have to ask for it and be prepared to pay a bit more”
  • another ocean view
  • ocean side view
 of 5 bubbles V1008TLkarenj, 22 Mar 2017 | Read review
“Ocean view is well worth it!”
 of 5 bubbles beckieallen, 13 Mar 2017 | Read review
5 of 5