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Occidental Costa Cancun

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Occidental Costa Cancun
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4,670 Reviews from our TripAdvisor Community

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There are newer reviews for Occidental Costa Cancun
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Showing 3,036: English reviews
San Juan, Puerto Rico
Reviewed 14 June 2010

We spent 3 days and 3 nights. The service, facilities, rooms, pool, beach, shows and rooms very good. This hotel is very nice compare to others with the same price. We recommended and will go back.

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Helpful?
Thank Ivancho2010
London, UK
Reviewed 7 June 2010

we stayed here for 2 weeks, got back on 2nd june. my boyfriend has been to cancun 6 times before and thought this was the best place he'd stayed. i've only stayed all inclusive once before in egypt and the food (buffet place only) was a bit better - but I am a very fussy eater and some evenings (only...

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1Thank glittermonster
mpgiesemann, Marketing Office at Occidental Costa Cancun, responded to this review

Dear Sir, Greetings from Cancun It was a pleasure to have you with us. We appreciate taking time to review our services, and I am glad you have rated most of our services very high. I would be checking on the issue related to your room booking and will talk it over with the management team Thank you for choosing...

Bristol, England
Reviewed 7 June 2010

This hotel is great, i couldnt fault anything about it, Perhaps this was because it was my first time to cancun or maybe im just easily pleased. I went in august 2009 for two weeks, we travelled with first choice and payed £1200 per person all inclusive stay. There were 22 of us staying there in total, and 8 of...

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1Thank Jade-Cook
mpgiesemann, Marketing Office at Occidental Costa Cancun, responded to this review

Dear Customer, Greetings, thanks for choosing Barceló Costa Cancun It was a pleasure to have you with us, Thanks for taking time to value and rate our product and services, We hope you give us another chance to serve you, if you happen to visit Cancun in the future. With best regards, Marc Giesemann

Washington DC, District of Columbia, USA
Reviewed 3 June 2010

I was here with my girlfriend for an week. For how much we paid, it was definitely worth it. I'm 24, and my gf is 22, and we found hotel entertainment extremely boring, beach was small but there's no waves, so you can just sit on the beach. you can also kayak, pedal boat etc. workers are friendly, and definitely...

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2Thank shin2sx
mpgiesemann, Manager at Occidental Costa Cancun, responded to this review

Dear Sir, Greetings from Cancun It was a pleasure to have you with us. We appreciate taking time to review our services, and I am glad you have rated most of our services very high. I would be checking on the issues you mention during your stay and get my management team working on them. Thank you for choosing Barceló...

Manchester
Reviewed 3 June 2010

We travelled to the Barcelo Costa on 17th May. The hotel is lovely, very clean and well maintained. The beach is far too crowded with palm trees/sunbeds. It is also in a nice area with good transport links into the towns. The food however is absolutely hurrendous. The buffet restaurant served cold food that looks like its been sitting there...

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2Thank asm1000
REDHILL
Reviewed 3 June 2010

Firstly we were delyed 10.5 hours due to the ash cloud, to make things even worse the flight had to change flight path so the 9.5 hour flight was extended by another 3 hours. We got off the plane 10 hours later than we should and had to wait another hour untill we were given are visas. Once all this...

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2Thank CPFC4LIFE
Roy
Reviewed 1 June 2010

Me and my husband just got back from vacation at this hotel and we have to say we LOVE Cancun so much better than Playa Del Carman which is where we stayed at last year. The hotel was always clean and the staff was VERY VERY nice! It was very close to the shopping centers which was nice. The one...

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Thank ampjp
vancouver
Reviewed 23 May 2010

I have traveled a lot and this is by far the worst resort i have been to. i took my parents on what might be the last trip of there lives. They were given a room where the air con did not work and got no sleep the first night. The next day they switched rooms only to have no...

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4Thank rolandVancouver
Remington, VA
Reviewed 22 May 2010

This was my first time in Mexico. I did a lot of research about the hotel. This hotel was a recommomdation from my Vacations-to-Go councilor, Bailey Goode. I totally went on his opinion. After much reading on Trip Advisor I knew what to expect from the hotel. Now my opinion........... The room was very big and clean. The bathroom shower...

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4Thank Brenlee59
mpgiesemann, Public Relations Manager at Occidental Costa Cancun, responded to this review

Dear Customer, Greetings, thanks for choosing Barceló Costa Cancun It was a pleasure to have you with us, Thanks for taking time to value and rate our product and services, We hope you give us another chance to serve you, if you happen to visit Cancun in the future. With best regards, Marc Giesemann

Cambridge, United Kingdom
Reviewed 18 May 2010

I have been to mexico before i remember blue sea, white sand long stetches of beach... paradise!!!! after a 11 hour plane trip and having to pay extra for this hotel from a delay from the ash cloud i expected to be having a nice 2 week vacatiobn where i can relax and enjoy myself on the beach with my...

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Helpful?
3Thank ally090

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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Internet
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Occidental Costa Cancun

Address: Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Cancun 77500, Mexico (Formerly Barcelo Costa Cancun)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $227 - $569 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Occidental Costa Cancun 3.5*
Number of rooms: 358
Reservation Options:
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Also Known As:
Barcelo Costa Cancun Hotel Cancun
Barcelo Cancun
Gran Costa Real
Costa Real Cancun
Barcelo Costa Cancun Mexico
Hotel Style:
#35 Spa Hotel in Cancun
#38 Top resorts Hotel in Cancun
#41 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Costa Cancun staff and other travellers.
233 questions
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Rockland, Canada
Greasby, United Kingdom
Moonbeam, Ontario, Canada
1 month ago

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Questions? Get answers from Occidental Costa Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms facing the pool to see the night activities and shows by your terrace”
 of 5 bubbles 330marvind, 23 Mar 2017 | Read review
“if you want a balcony with chairs, you have to ask for it and be prepared to pay a bit more”
  • another ocean view
  • ocean side view
 of 5 bubbles V1008TLkarenj, 22 Mar 2017 | Read review
“Ocean view is well worth it!”
 of 5 bubbles beckieallen, 13 Mar 2017 | Read review
“Top floors (4 and up) are more quiet.”
 of 5 bubbles claudiupg, 13 Mar 2017 | Read review
“Try to get one room with a big balcony”
 of 5 bubbles figueroamayelin03, 13 Mar 2017 | Read review
5 of 5