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The Royal Islander All Suites Resort

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#35 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
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The Royal Islander All Suites Resort
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1,815 Reviews from our TripAdvisor Community

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Media, Pennsylvania
Reviewed yesterday NEW

We've been an owner for 25 years. I could rave forever but you would get bored. Fantastic villa, facilities and an unbelievable beach. Very friendly staff. There are truly great restaurants in Cancun. With the appreciated dollar, everything is a bargain

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Thank paulwoolf
Reviewed 2 days ago NEWvia mobile

This was my first time in Mexico but many other people in our group had been before. My parents have stayed with Royal Resorts every time they have gone to Cancun so this was their first choice. I must say I was not disappointed. The location is beautiful and the staff was wonderful! Everyone is incredibly accommodating and there was...

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Thank Krissy C
Charlotte
Reviewed 2 days ago NEW

Excellent stay. Very beautiful, beach access, lot of facilities and things to do. Not many good options within the resort when it comes to vegetarian food, but lot of options nearby. Very close to Playa Delfines public beach, but the resort's own beach is also very good.

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Thank Rahul I
maryville, missouri
Reviewed 5 days ago NEW

The Royal Resorts always provide an excellent experience, from front desk service, dining, friendly smiles, great beach service. Dining at El Conquistador and Hacienda Sisel are experiences not to miss.

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Thank eldred27
Branson, Missouri
Reviewed 5 days ago NEWvia mobile

An excellent condo property that is extremely beautiful with great villas and wonderful ocean views. Loved our time at the Royal Islander! The in resort restaurants are very good and reasonably priced. The resort is very convenient to all Cancun has to offer!

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Helpful?
Thank harrisgos
Cristóbal G, online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Teaneck, New Jersey, United States
Reviewed 1 week ago NEW

The Royal Islander continues to maintain the highest standards. While it is nearly 23 years old it the resort appears to be brand new because of the high level of maintenance. The friendliness and professionalism of the staff can't be beat; this pertains to the front desk staff to the maids that clean your room. Three restaurants, on site, along...

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Helpful?
Thank Jim R
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Guest, Thanks so much for writing a review about your stay. It seems that each time is even more of a charm for you, and we thank you for your continued loyalty. You can't give us any higher honor than a return visit, and we look forward to seeing you again soon. Best Regards.

Washington DC, District of Columbia
Reviewed 1 week ago NEW

I did not have a good experience at this hotel. The layout is very confusing and overly complicated, which, of course, subtly discourages patrons from leaving the resort so you have to spent more time (and money) there. The ATM gives only USD, no pesos, and no one from the resort I asked could tell me where there was a...

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Helpful?
Thank QuickWhitTravel
Cristóbal G, Online Community Care Coordinator. at The Royal Islander All Suites Resort, responded to this review

Dear QuickWhitTravel, I hope this letter finds you well. My name is Cristóbal Galindo, representing Royal Resorts. While I was pleased to read that you stayed at our resort, I was disappointed to learn this visit did not fulfill your expectations. We sincerely apologize for not having met your expectations and in order to improve, we would like to know...

Portland, Oregon
Reviewed 1 week ago NEW

Very mediocre in every way. Food was edible, cleanliness was (barely) acceptable, staff was not exactly rude but not friendly or welcoming either. View from room was fantastic. Otherwise the hotel is un-noteworthy.

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Thank m0derncamping
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We always strive to provide our guest with the highest satisfaction rates and we regret not achieving this goal with you. Rest assured the behavior you described is not encouraged nor promoted by Royal Resorts. We appreciate your feedback and we're sharing your comments with the appropriate channels...

Sutton, Massachusetts
Reviewed 1 week ago

We have been members of the Royal Resorts for over 16 years and have always been so pleased with our experience. Year after year the resort and staff have made our home away from home a pleasant place to be. We now stay for six weeks every year, and the moment we arrive back home we begin planning our next...

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Thank PSalemSutton
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Hot Springs Village
Reviewed 1 week ago

RI really caters to its guests. We found it a great place to vacation. The beach is big and accommodations in the rooms are first rate. Staff are very friendly and worked hard to make our stay a memorable one.

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Helpful?
Thank Gary R
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Gary Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Tennis Court
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Meeting Rooms
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The Royal Islander(R)is nestled on the beach and offers enchanting views of the Caribbean and the Nichupte Lagoon. Seek a moment of solitude at sunrise and enjoy blissful hours in the warm sun. ... more   less 

Additional Information about The Royal Islander All Suites Resort

Address: Kukulcan Boulevard Km 17.5 L-51 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $39 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Royal Islander All Suites Resort 3.5*
Number of rooms: 179
Reservation Options:
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Also Known As:
The Royal Islander Hotel Cancun
Royal Islander Hotel Cancun
Hotel Style:
#10 Family Hotel in Cancun
#23 Romantic Hotel in Cancun
#28 Spa Hotel in Cancun
#31 Top resorts Hotel in Cancun
#33 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Islander All Suites Resort staff and other travellers.
135 questions
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Lebanon, Tennessee

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Questions? Get answers from The Royal Islander All Suites Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Maid service is always excellant. $ 5.00 per day helps maids make adequate wage.”
 of 5 bubbles eldred27, 23 Feb 2017 | Read review
“You can't go wrong with any room”
 of 5 bubbles jimr279, 21 Feb 2017 | Read review
“Let your maid know if you want her to come in the morning she may be able to accomodate you!”
 of 5 bubbles , 19 Feb 2017 | Read review
“Ask for a room high up and with a view of the ocean, it's a beautiful view”
 of 5 bubbles doris638, 16 Feb 2017 | Read review
“All rooms have beach/ocean views”
 of 5 bubbles C6012GIcindyw, 14 Feb 2017 | Read review
5 of 5