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The Royal Islander All Suites Resort

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#35 of 181 Hotels in Cancun
Certificate of Excellence
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The Royal Islander All Suites Resort
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1,812 Reviews from our TripAdvisor Community

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Showing 1,503: English reviews
Seattle, Washington
Reviewed 6 February 2016

After 20+ years, the facility needs some upgrading. I am very satisfied overall as an owner with the overall experience but doubt someone expecting 4 star accommodations would be even mildly impressed. The furniture is old and the deck furniture is worn out and pitiful. It feels too much like home and nothing like a resort.

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1Thank JGC29
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear JGC29, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Cedar Park
Reviewed 1 February 2016

My husband and I chose the Royal Islander for our recent stay based on previous visits to other Royal properties. We were always greeted cheerfully by staff members that we passed. The suite and the entire Islander property are clean, comfortable, and well-maintained. It was nice to have the small grocery store onsite, and we were able to have fresh...

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Thank dunesummer
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear dunesummer: Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. Our resorts are built with relaxation in mind and we always aim to offer a relaxed experience taking care of your good rest...

Brasilia, DF
Reviewed 1 February 2016

At very nice beach. Not very close to most attractions of Cancun, you must use a taxi or bus. At my room had space for four people including a couple, but only one bathroom, not a suite. Beatifull ocean view.

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Thank 583eliasl
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear 583eliasl, Thank you for taking time to comment about your experience at The Royal Islander. We look forward to welcoming you at any of the Royal Resorts' properties during your next visit to the Mexican Caribbean. Warm Regards.

Bluffton, South Carolina
Reviewed 31 January 2016

We love this Resort. Have been vacationing at the Royal Islander since 1998. It was especially enjoyable to have family with us this year. We also love seeing the friends we meet here year after year. The resort is always well maintained and the staff is always very attentive to your every detail, and very friendly.

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Thank R0nB0n
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear R0nB0n, Thank you for taking the time to review your stay with us. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". We're glad to learn you've enjoyed your stay at our resort and we look forward to welcoming...

Saint Joseph
Reviewed 31 January 2016

Owned here since it was built always top notch.... Everything is clean and customer service is number one you will not find a better place to stay.... I only wish we could rebut in the Caribbean when it expires in 2 yrs

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Thank 274tadw
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear 274tadw Thank you for taking time to post about our resort. We're honored to have you as a Royal Resorts Family member. Rest assured we'll provide information about the Royal Caribbean as soon as the whole process is completed. We look forward to welcoming you during your next visit to Mexican Caribbean.

Cuba City, Wisconsin
Reviewed 30 January 2016

We booked royal islander through RCI exchange back in April of 2015 for the week of February 20, 2016. We were notified on 1-28-16 (2weeks before we are leaving) that our reservation was not valid due to resorts error in depositing weeks to RCI! So now we have airline tickets and are scrambling to find accommodations for our second week...

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Helpful?
1Thank jjb522
Sandra R, Online Community Care Agent at The Royal Islander All Suites Resort, responded to this review

Dear jjb522, Thanks so much for taking the time to review your recent experience with The Royal Islander. We truly appreciate your feedback and sincerely apologize that our service didn't meet your expectations. I've contacted you offline so that we can learn more about your experience to make this right. We hope we have the chance to connect with you...

Kansas City
Reviewed 25 January 2016

Love the resort - everything is so clean and well maintained. The service is always magnificent, the employees very gracious and pleasant. There is nothing bad to say about the Royal Resorts. I look forward to next year already

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Thank maryy835
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear maryy835, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Rosemount, Minnesota
Reviewed 24 January 2016

They advertised that there was a kitchenette and Wi-Fi available. There are actually two levels of rooms: fully equipped and bare bones. Make sure you specify you want the larger room. Small one has two DOUBLE (Not queen size even) beds, two small chairs, a small walkout veranda about 2 feet wide (can't sit outside) It is really just a...

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2Thank Keith R
Cristóbal G, Online Community Care Coordinator. at The Royal Islander All Suites Resort, responded to this review

Dear Keith R, Thank you for taking time to post about our resort. It is one of our upmost interest to communicate accurately with our customers and we regret not achieving this goal with you. There are 3 different configurations available for our customers. Each of those configurations have its own rate. We are committed to make it easy to...

Cancun, Mexico
Reviewed 24 January 2016

Welcome home. We are always greeted with by a friendly staff that does their best to make our yearly visit memorable. As our children drop in and then out to their various homes, they surely agree it is our most special time of the year.

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Thank Noel E
Cristóbal G, Online Community Care coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Noel E, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Edwardsville
Reviewed 24 January 2016

We have been visiting the Royal Islander for 20 years and have always had a fantastic time. Always looking forward to coming back. Always enjoy bringing family and friends and watching their reaction to the fabulous facilities.

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Thank Brian S
Cristóbal G, Online Community Care Coordinator at The Royal Islander All Suites Resort, responded to this review

Dear Brian S, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Tennis Court
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Meeting Rooms
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The Royal Islander(R)is nestled on the beach and offers enchanting views of the Caribbean and the Nichupte Lagoon. Seek a moment of solitude at sunrise and enjoy blissful hours in the warm sun. ... more   less 

Additional Information about The Royal Islander All Suites Resort

Address: Kukulcan Boulevard Km 17.5 L-51 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $144 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Royal Islander All Suites Resort 3.5*
Number of rooms: 179
Reservation Options:
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Also Known As:
The Royal Islander Hotel Cancun
Royal Islander Hotel Cancun
Hotel Style:
#10 Family Hotel in Cancun
#23 Romantic Hotel in Cancun
#28 Spa Hotel in Cancun
#31 Top resorts Hotel in Cancun
#33 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Islander All Suites Resort staff and other travellers.
135 questions
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Lebanon, Tennessee

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Questions? Get answers from The Royal Islander All Suites Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Maid service is always excellant. $ 5.00 per day helps maids make adequate wage.”
 of 5 bubbles eldred27, 23 Feb 2017 | Read review
“You can't go wrong with any room”
 of 5 bubbles jimr279, 21 Feb 2017 | Read review
“Let your maid know if you want her to come in the morning she may be able to accomodate you!”
 of 5 bubbles , 19 Feb 2017 | Read review
“Ask for a room high up and with a view of the ocean, it's a beautiful view”
 of 5 bubbles doris638, 16 Feb 2017 | Read review
“All rooms have beach/ocean views”
 of 5 bubbles C6012GIcindyw, 14 Feb 2017 | Read review
5 of 5