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The Royal Caribbean

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#37 of 182 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
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1 room 2 adults 0 children
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The Royal Caribbean
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1,811 Reviews from our TripAdvisor Community

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Showing 1,420: English reviews
Minneapolis
Reviewed yesterday NEW

I can remember much better service in the past. Many times we waited 30-45 minutes to get a waiter and the same to get our drinks. The service at the restaurant was excellent . The rooms were kept very clean and everyone was very friendly

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Thank J6984XBdavidc
Houston, Texas
Reviewed yesterday NEW

One of us accidentally ran into an unoccupied desk in the hallway out side of the boutique in our scooter and damaged the desk. As owners, we pay out maintenance fees every year, but were forced to pay $100 in damages to repair this particle board desk. The entire desk wasn't worth $100 and our maintenance should cover accidents like...

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Thank 8days7nights2015
Flint, Michigan
Reviewed yesterday NEW

Beautiful place to stay with very clean rooms that allow for flexibility in size. Many free activities to participate in and some that require an extra fee. I have stayed here many time and the only complaint I have is that saving beach and pool chairs is allowed even though it is not allowed per the rules.

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Thank redmary51
Crystal
Reviewed yesterday NEW

Spacious, clean, everything was easily accessible, the wi-fi was spotty and unreliable, and most of the guests were at least 50 years old. Although the prices of food, drinks, etc.. weren't cheap, they were reasonable. We had a great vacation and have no major complaints.

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Thank Cindy E
Stevensville
Reviewed 2 days ago NEW

You can't beat the weather and beautiful blue water anywhere else. The staff is awesome, friendly and eager to please. Family oriented resort with lots to do. Easy access to the city bus to make travel to and from restaurants or shopping convenient. Rooms/suites/villas are nice and very clean and each one has great views over looking the resort/beach.

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Thank lowellk745
Grand Rapids, MI
Reviewed 5 days ago NEWvia mobile

We stayed at the Royal Caribbean 11 days in February. Everyday was sunny to partly sunny 82-85 degrees. Not a drop of rain. We had a suite with King bedroom,kitchen,dining and living and bath with tub shower. Complex will turn 30 in November 2018 so it's nearing the end of the time share cycle. While the place is in great...

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1Thank Phantomjww
Merrick, New York
Reviewed 5 days ago NEW

The pool and outside area is very pretty and well kept. Could use more sitting area by the pool. Many chairs had towels on them but no one sitting there. Didn't want to use the chair if they were returning but it didn't leave me with anywhere to sit. The facility is very clean. The room is very plain and...

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Thank r0ssalini
Merrick, New York
Reviewed 6 days ago NEW

We were under the assumption we would have a queen bed not two double beds. Another improvement would be to police the pool area and remove towels from chairs that are not being occupied, too many people just drop a towel on a chair and then leave for hours monopolizing a chair otherwise the place was great, very well kept...

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1Thank mjm2463
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We are sorry to learn the descriptions of our rooms are not clear enough and we're sharing your review with the department in charge so the descriptions can become more accurate and no future guest will get confused. We look forward to welcoming you again during your next...

Reviewed 1 week ago

We really enjoyed our week long vacation here. It is super clean, staff very friendly, the rooms are spacious and very clean too. The restaurants on site are delicious, a small grocery in the main building, with a little of everything, makes cooking in easy too. Lots of activities offered everyday. The views from the rooms are beautiful. See pic!...

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2Thank Kim W
Reviewed 1 week ago via mobile

This is a nice place to stay in Cancun. The rooms are spacious and extremely clean. The pool is amazing. It snakes around forever and has a swim up bar. The hotel has a nice gift shop and a grocery store/ pharmacy that is open from 7AM until 11PM. Very satisfied!

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Helpful?
Thank Linsey H
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Guest, Thank you for taking time to post about our resort. We're sure that the TripAdvisor community will appreciate your insights about our resort and your overall experience in Cancun. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Tennis Court
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Meeting Rooms
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
The Royal Caribbean(R) Nestled between a magnificent stretch of powder-white sand and lovingly tended tropical gardens, our two resorts offer an exceptional collection of services... And twice the fun. Escape to paradise. Sink your toes into soft white sand that's always cool to the touch and listen to the murmur of the waves. Start the day with a swim in the pool, work out in the gym or sign up for tennis. ... more   less 

Additional Information about The Royal Caribbean

Address: Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $145 - $301 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Royal Caribbean 3.5*
Number of rooms: 207
Reservation Options:
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Also Known As:
The Royal Caribbean Hotel Cancun
Royal Caribbean Hotel Cancun
Cancun Caribbean Resort Royal
Royal Caribbean Resort Cancun
Royal Carribean
Caribbean Royal
Hotel Style:
#11 Family Hotel in Cancun
#18 Romantic Hotel in Cancun
#29 Spa Hotel in Cancun
#32 Top resorts Hotel in Cancun
#34 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Caribbean staff and other travellers.
151 questions
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Ponte Vedra Beach, Florida
Green Valley
Lake Geneva, wisconsin
3 months ago
new jersey

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Questions? Get answers from The Royal Caribbean staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bring your own coffee, a night light for the middle of the night bathroom runs, something to hang your wet bathing suit on (they don't like you to dry your laundry on the balcony) and if you like to do shots, bring your own shot glasses! Everything else was provided. ”
 of 5 bubbles 528cindye, 20 Feb 2017 | Read review
“Ask for a room with a balcony”
 of 5 bubbles r0ssalini, 16 Feb 2017 | Read review
“All the rooms are ocean view.”
 of 5 bubbles zaksdad, 13 Feb 2017 | Read review
“Any room here's it great room”
 of 5 bubbles williamcF5937OR, 13 Feb 2017 | Read review
“Ask for rooms that are close to the beach but all rooms seem nice.”
 of 5 bubbles M2177YBjamesw, 11 Feb 2017 | Read review
5 of 5