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The Royal Caribbean

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#36 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
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1 room 2 adults 0 children
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The Royal Caribbean
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1,812 Reviews from our TripAdvisor Community

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Showing 1,421: English reviews
1025 Budapest
Reviewed 9 February 2016

The Royal Caribbean has a beautiful sandy beach. However not really for swim because of the waves. Beautiful and clean surroundings. The staff at Royal Caribbean is helpful and very kind. You feel safe.

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Helpful?
Thank mariebY5160WK
Cristóbal G, Online Community Care Coordinator. at The Royal Caribbean, responded to this review

Dear mariebY5160WK, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Carmel, New York
Reviewed 9 February 2016

After three flight delays on hold on the phone 2 to 3 hours finally left blizzard at Newark airport arrived in Cancun sunny 70s and 80s went to the Caribbean check in and then went to the beach breakfast buffet at the Royal Caribbean is the best also dined at capt.'s Cove poncho willies at The Royal Sands and the...

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Helpful?
Thank william c
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear william c, Thank you for taking time to post about our resort. We're sure that TripAdvisor's Community will appreciate your insights about our resort and your overall experience in Cancun. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Chicago
Reviewed 9 February 2016

We have been coming to this resort for over ten years and have always found the facilities to be exceptionally clean and well-maintained, the food at the resort restaurants is delicious, always fresh, with exceptional variety and at reasonable cost. Since we value our health, we especially appreciate the reverse osmosis treated water so we don't have to worry. Staff...

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Helpful?
Thank brendatQ6708FZ
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear brendatQ6708FZ, Thank you for taking time to post about our resort. We're sure that TripAdvisor's Community will appreciate your insights about our resort and your overall experience in Cancun. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Richmond, Virginia
Reviewed 8 February 2016

This is our second time to the Royal Caribbean (the last time was as a guest 12 years ago) and it has been meticulously maintained. If you want something more contemporary or flashy this isn't the place. However, the rooms are spotless, service is fantastic and everyone is very friendly. Their restaurant (and the one at their sister facilities either...

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Helpful?
Thank ChurchHillVA
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear ChurchHillVA, Thank you for taking time to post about our resort. We're sure that TripAdvisor's Community will appreciate your insights about our resort and your overall experience in Cancun. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Hunstville
Reviewed 8 February 2016

We stayed in the Royal Caribbean from January 29th through February 2nd. The facilities, including and especially the beach are outstanding. The service is great; the staff is friendly and helpful, but not pushy. The room had a minor issue, but not anything troubling. We will stay with the Royal Resorts again in the future.

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Helpful?
Thank 904brycef
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear 904brycef, Thank you for taking the time to review your stay with us. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". We're glad to learn you've enjoyed your stay at our resort and we look forward to welcoming...

Port Wing, Wisconsin
Reviewed 7 February 2016

Been coming for 21 years. Always spotlessly clean. Tip-top upkeep. Very well built. Up-to-date, comfortable furnishings. Great food and drinks. Extremely polite, efficient, and knowledgeable staff. Easy to get to. Extensive health club with pool, tons of exercise equipment, whirlpool, sauna, steam. No, I don't work here. I just love coming here.

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Helpful?
Thank johnbJ5505TC
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear johnbJ5505TC, Thanks so much for writing a review about your stay. "Twenty years is nothing" says an Argentinian song but for sure 21 is a lot of time, and we thank you for your continued loyalty. You can't give us any higher honor that being a member of the Royal Resorts family, and we look forward to seeing you...

nj
Reviewed 7 February 2016

Well kept and friendly organization. Staff goes out of it way to be user friendly. Food and quality of service is very good. Location is perfect to enjoy the Cancun area. Amazing maintenance of the grounds and beach. Etc.

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Helpful?
Thank vgmdgas
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear vgmdgas, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Windsor
Reviewed 7 February 2016

Service is exceptional. Villas are alway maintained flawlessly. Restaurant's have theme nights and you can use adjacent resorts and there facilities. The view is spectacular from any villa. Beach is alway neat and clean.

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Helpful?
Thank Ed J
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear Ed J, Thank you for taking time to post about our resort. We're sure that TripAdvisor's Community will appreciate your insights about our resort and your overall experience in Cancun. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Corozal Town, Belize
Reviewed 5 February 2016

Staff must be being cutback. Unloaded my own bags upon arriving. Upon checkout only 2 staff persons handling all the checkouts on Saturday (Pay Out Day). Beach Bars had reduced staff and I only saw one fellow trying to handle all the orders from folks on the beach. El Conquistador was excellent as it has always been. With the Royal...

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Helpful?
Thank lennybelize
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Hello and thank you for taking the time to let us know about your recent stay. We truly value all of our guests and are disappointed to hear that your stay did not live up to your expectations. In an attempt to find out more about your specific situation, we have contacted you through private message. We always encourage our...

Martinton
Reviewed 5 February 2016

My trip the Royal Caribbean in 2016 was an enjoyable vacation. I always felt like it was my second home. The staff was always friendly and helpful. My room was always clean and neat by the housekeeping staff.

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Helpful?
Thank 899kurta
Cristóbal G, Online Community Care Coordinator at The Royal Caribbean, responded to this review

Dear 899kurta: Thank you for taking to post your review about our resort. We take pride on our resort's cleanliness and for us is rewarding to learn you've noticed it during your most recent visit. We're glad to learn you've enjoyed your stay at Royal Resorts and we look forward to welcoming you back soon. Warm regards.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Tennis Court
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Meeting Rooms
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
The Royal Caribbean(R) Nestled between a magnificent stretch of powder-white sand and lovingly tended tropical gardens, our two resorts offer an exceptional collection of services... And twice the fun. Escape to paradise. Sink your toes into soft white sand that's always cool to the touch and listen to the murmur of the waves. Start the day with a swim in the pool, work out in the gym or sign up for tennis. ... more   less 

Additional Information about The Royal Caribbean

Address: Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $143 - $303 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Royal Caribbean 3.5*
Number of rooms: 207
Reservation Options:
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Also Known As:
The Royal Caribbean Hotel Cancun
Royal Caribbean Hotel Cancun
Cancun Caribbean Resort Royal
Royal Caribbean Resort Cancun
Royal Carribean
Caribbean Royal
Hotel Style:
#11 Family Hotel in Cancun
#18 Romantic Hotel in Cancun
#29 Spa Hotel in Cancun
#32 Top resorts Hotel in Cancun
#34 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Caribbean staff and other travellers.
151 questions
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Ponte Vedra Beach, Florida
Green Valley
Lake Geneva, wisconsin
3 months ago
new jersey

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Questions? Get answers from The Royal Caribbean staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Dishwasher was not up to par and had a broken upper rack which they had difficulty repairing. ”
 of 5 bubbles dpteam2016, 21 Feb 2017 | Read review
“Bring your own coffee, a night light for the middle of the night bathroom runs, something to hang your wet bathing suit on (they don't like you to dry your laundry on the balcony) and if you like to do shots, bring your own shot glasses! Everything else was provided. ”
 of 5 bubbles 528cindye, 20 Feb 2017 | Read review
“Ask for a room with a balcony”
 of 5 bubbles r0ssalini, 16 Feb 2017 | Read review
“All the rooms are ocean view.”
 of 5 bubbles zaksdad, 13 Feb 2017 | Read review
“Any room here's it great room”
 of 5 bubbles williamcF5937OR, 13 Feb 2017 | Read review
5 of 5