We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Royal Caribbean

2,256 reviews
#37 of 177 Hotels in Cancun
Save
Traveller (1275)
Pool & Beach (444)
Room & Suite (423)
Overview
  • Excellent56%
  • Very good28%
  • Average9%
  • Poor3%
  • Terrible4%
Travellers talk about
“time share”(129 reviews)
“full kitchen”(71 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3.5 Star Hotel
All hotel details
Offers from The Royal Caribbean
Special Offer: FEBRUARY SPECIAL PROMO!
Hotel deals
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (2,256)Write a Review
There are newer reviews for The Royal Caribbean
See the most recent reviews
Filter reviews
1,771 results
Traveller rating
999
488
167
50
67
Traveller type
Time of year
LanguageEnglish
More languages
999
488
167
50
67
Show reviews that mention
All reviewstradewinds restauranttime sharefull kitchenthomas moore travelcaptain's coveliving roomdaily maid servicetimeshare resortel conquistadorpersonal conciergefree shuttlenice resortwelcome homeconvenience storeshuttle serviceroom keyhotel zone
FilterEnglish
Updating list...
411 - 415 of 1,771 reviews
Reviewed 30 December 2016

Our family of 4 recently stayed there for 9 days. I was a little disappointed that we actually had to move rooms mid-way thru the trip. I have a hard time believing they couldn't rearrange rooms so we could stay in one spot. I don't...More

Thank jjgee70
Response from Cristóbal G, Online Community Care Coordinator at The Royal CaribbeanResponded 2 January 2017

Dear Guest, Thank you for taking time to post about our resort. While we're glad to learn about your visit we're sorry to learn you did not fully enjoy your experience with us. The gym is provided by a third party and we do not...More

Reviewed 30 December 2016

Unfortunately we were assigned two rooms with two double beds each. I took my family, my wife and two daughters, and thought we could get a room with a king. But they reserve the king bed rooms for higher end suites and villas. All that...More

Thank Daniel L
Reviewed 29 December 2016 via mobile

If your looking for an affordable option for a family of five that's roomy and comfortable with a nice balcony and decent kitchen, it works. Just If go with the understanding that when something is billed and you feel it's unfair or not the way...More

Thank Ivantheroadwarrior
Response from Cristóbal G, Online Community Care Coordinator. at The Royal CaribbeanResponded 2 January 2017

Dear Guest, Thank you for taking time to post about our resort. Please accept a sincere apology for the behavior of our staff. Rest assured this is not a behavior Royal Resorts encourage nor promote and we'll reinforce our service and quality standards to make...More

Reviewed 29 December 2016

We (family of 4 with 2 teens) booked a beachfront suite with a huge balcony, and it was just perfect for us. The suite was spacious, everything little thing that I'd want (like down to the great water pressure of the shower and a big...More

Thank yr66
Response from Cristóbal G, Online Community Care Coordinator at The Royal CaribbeanResponded 11 January 2017

Dear Guest, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed your recent stay at our resort and that you took advantage of its privileged location in the Hotel Zone. We look forward to welcoming you again during...More

Reviewed 28 December 2016 via mobile

Lovely, beautiful, perfect visit. Close to everything. Staff friendly. Clean, safe place. Close to everything. Rooms clean and ready upon arrival. They have everything you need. Won't be disappointed.

1  Thank 298jasone
Response from Cristóbal G, Online Community Care Coordinator at The Royal CaribbeanResponded 29 December 2016

Dear Jason, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

View more reviews
PreviousNext
18182838485355
About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Beachfront
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Restaurant
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Tennis Court
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$108 - US$302 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Family Hotel in Cancun
#18 Romantic Hotel in Cancun
#30 Spa Hotel in Cancun
#33 Top resorts Hotel in Cancun
#34 On the Beach Hotel in Cancun
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$108 - US$302 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Family Hotel in Cancun
#18 Romantic Hotel in Cancun
#30 Spa Hotel in Cancun
#33 Top resorts Hotel in Cancun
#34 On the Beach Hotel in Cancun
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (1275)
Pool & Beach (444)
Room & Suite (423)
Dining (44)
Amenities (47)
Family and Play Areas (14)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
DJJ0629
18 February 2018|
Answer
Response from Cristobal G | Property representative |
Hello DJJ0629 Currently: The Royal Caribbean does not offer an All Inclusive Package. The only Royal Resorts' properties offering such package are The Royal Cancun, The Royal Sands and The Royal Haciendas in Playa del... More
0
Votes
Google Translation
duffybrian2018
24 January 2018|
AnswerShow all 4 answers
Response from Cristobal G | Property representative |
Hello, There's the Royal Market within the premises. Also there's a soriana about 15 minutes away by bus and a Chedraui about 30 minutes away Regards.
0
Votes
Google Translation
zee g
13 January 2018|
Answer
Response from Jerome M | Reviewed this property |
Yes. There are blow dryers in the rooms.
0
Votes
PreviousNext
12345666
Room Tips
"If you want to be on the Caribbean, you need to ask for BEACHFRONT."
Read review
"The rooms are large, clean, and well maintained but could be updated."
Read review
"All room are awesome....Would suggest that you get above the 5th floor for best views of pool AND ocean."
Read review
"One bedroom suite was spacious for 2 adults/ 2 teens, great ocean and pool view. Balcony was nice with..."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing