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Hotel Hacienda de Castilla

219 reviews
#115 of 177 Hotels in Cancun
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Traveller (57)
Room & Suite (126)
Dining (28)
Overview
  • Excellent20%
  • Very good39%
  • Average24%
  • Poor8%
  • Terrible9%
Travellers talk about
“hotel zone”(10 reviews)
“bus routes”(2 reviews)
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Room Service
3.0 Star Hotel
All hotel details
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Rooms
Mar. 5Mar. 6
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (219)Write a Review
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1 - 5 of 79 reviews
Reviewed 1 week ago

Resort was not very clean, bathroom was dirty and had hair in the corners of the wall, sheets were dingy, had to call the front desk 3 times to get a bathroom. No Beach, the best thing was the massage by adelle, and the breakfast,...More

Thank seabronbowler
Reviewed 27 December 2017 via mobile

The place is cheap, clean and safe. Plus the pool table and on site restaurant was nice. However the WiFi was not working at the time I was there. This is a major problem for any traveler. There is strip club a block away too....More

Thank Steven V
Reviewed 5 December 2017

A very functional, interesting looking hotel. All of the bottom level rooms seem to be used for storage. The habitable rooms are okay with large beds and hot water. The restaurant is a highlight, with great food and drinks. The pool was nicely kept, and...More

Thank StuartandDenese
Reviewed 4 September 2017

So many problems. 1 - “The internet works about 30% of the time” (this is a DIRECT quote from the guy who checked us in!). When I finally did get the internet to work, it took forever to load, which was impossible to use for...More

Thank Tricia S
Reviewed 17 May 2017

This is a budget hotel, 25 usd for a night, has there own pool and parking, is located in Cancun city so that mean no beach nearby, rooms were clean, and service was ok, if you took a taxi from airport here it would cost...More

Thank adrianponce
Response from Diego C, Gerente at Hotel Hacienda de CastillaResponded 20 May 2017

Thank you for your comment and preference. Its a shame you could only stay in our hotel for one night but the neighbourhood around the hotel its one of the oldest residential areas of Cancun and its in the middle of downtown, we know it...More

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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Room Service
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Banquet Room
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Details
Price range
US$23 - US$41 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$23 - US$41 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (57)
Room & Suite (126)
Dining (28)
Pool & Beach (28)
Amenities (28)
Business Centre & Event Rooms (5)
Family and Play Areas (3)
Questions & Answers
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Chelsea P
18 November 2016|
Answer
Response from Diego C | Property representative |
Greetings: We have a the beach of Puerto Juarez around half an hour walking distance from the hotel. The best ones are around 20 minutes on bus. Theres a bus stop 1 block away from the hotel
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RalphES
22 October 2016|
Answer
Response from Diego C | Property representative |
Greetings, yes we have wheelchair accesible rooms, just when your make your reservation please add the observation . If you need anyhting else please get in contact with us
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Room Tips
"Rooms are not quiet, and service is sun-standard, wasted my money"
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"If you are going to stay here, ask to be close to the boiler so you will have hot water!!"
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"If you want to have an uninterrupted wi-fi, take a room close to the reception!"
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"The rooms are around an internal quadrant. I would ask for quiet air con....if you don't get it straight..."
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