GR Caribe By Solaris
Blvd. Kukulcan Km. 20, Lote 64 Bi ,2A Etapa, Sección A Zona Hotelera, Cancun 77500 Mexico
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About
#30 of 274 hotels in Cancun
Location
Cleanliness
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Value
GR Caribe by Solaris, Deluxe All Inclusive Resort, features a unique and elegant Mediterranean architecture, stylish interiors in a casual and relaxed atmosphere. A Luxury family friendly resort that has it all. The property features 200 luxurious guestrooms and suites, most of them with breathtaking ocean or lagoon views. Imported drinks and use of all facilities and services of sister resort Royal Solaris Cancun (located next door).This private resort is unique in its kind in all Cancun and the Mexican Caribbean. A Luxury family friendly resort that has it all. Free Wi-Fi. The hotel will charge an additional fee of $25.35 MXN (Mexican pesos) per room, per night. This is a municipal tax due to environment sanitation.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Mini golf
Babysitting
Parking
Paid wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Quiet
Languages Spoken
English, Spanish
Location
37Car recommended
Grade: 37 out of 100
10Restaurantswithin 1 km
0Attractionswithin 1 km
Contact
Blvd. Kukulcan Km. 20, Lote 64 Bi ,2A Etapa, Sección A Zona Hotelera, Cancun 77500 Mexico
Name/address in local language
Getting there
Rental CarsSee car hire from US$15/day
5619Reviews405Q+A100Room tips
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The best restaurant is Bogavante with great service from Capitan Darwin and servers Jaime and Angel for dinner and Anayela Richard and Archie for lunch. Breakfast at Cafe Solaris was awesome, Thank you Anayela and Richard. Room cleaning service was great, our room 2428 was cleaned daily and all requests were taken care of. Pool service by Omar, Nancy, and bar staff was quick and often. Thanks for a great vacation.
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: make dinner reservations early.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hoteles Solaris de Mexico, Director General at GR Caribe By Solaris
Responded today
Thank you for speaking so highly of our service and the quality of experience we offer to our guests. We are completely honored to receive such a positive feedback and read that your expectations were exceeded in every way. Thank you so much for your kind words and recommendations for future travelers, we are looking forward to the opportunity to welcoming you back soon. Best Regards General Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What a fun and relaxing week. The scenery was breathtaking and the daily entertainment was big fun for both kids and adults. Gio, and his team left a lasting impression. The fitness classes and daytime games were a great way to stay active and pass the time, crescendoing into the night shows for the perfect end to a day in paradise. Definitely will recommend it. My only complaint is the drinks are to watered down.
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hoteles Solaris de Mexico, Director General at GR Caribe By Solaris
Responded today
As we pride ourselves on creating a memorable experience, it is wonderful to hear you had an unforgettable stay and that everything was amazing. We are happy to know that Gio was of great help to you and that he provided you with an outstanding service. Please know that it has been a pleasure to have you as our guest and we want to thank you for recommending us with the Trip Advisor community. We truly hope to have another opportunity to serve you again. Best Regards General Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This resort is terrible! The only good thing is the staff are very nice. The problems: The layout is frighteningly bad. You have to go up, down, and around in circles to get anywhere. The only option for breakfast is a buffet (well two). There are never choices for meat and if you want bacon you have to ask! There is never an option for fresh fruit juice. Lunch again is either a buffet or small shacks next to the pool. What they call sushi has no fish and almost every option includes cream cheese - this is not sushi! There is no way to properly book a restaurant for dinner. You have to screen shot a QR code to launch a web page every time. Today even though we had a reservation and our concierge could validate it, we were told that we weren't on the list at the restaurant. The reservations we did book had identical menus for the Mexican restaurants and Italian resaurants. What is the point having 2 restaurants that serve exactly the same food? The beach is small and the area available for swimming is even smaller (50 feet maybe). The pools are colder than the ocean and the hot tubs can at best be called "lukewarm tubs". The watersport area is across a 4 lane road, and if you've ever been to Mexico you know crossing a 4 lane road is a form of Russian roulette. The individuals who book excursions are "confused" when you request a specific excursion that isn't directly related to the resort and will book you into something that they insist is "the same", but is woefully lacking at the same price. We paid for a room upgrade to have an ocean view, while we did have the oceanview, our friends who did not had a larger room with a balcony! To add insult to injury there are always people trying to sell you a membership. Why would anyone want to be locked into the worst possible vacation option in Cancun?!…
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Date of stay: March 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: It's cheap, but you don't even get what you pay for. We only went because a friend insisted.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hoteles Solaris de Mexico, Director General at GR Caribe By Solaris
Responded today
We are truly sorry to hear about all the disappointments you had during your recent stay with us. We apologize for the failure in our service. Please be sure that all the comments we receive from our guests we use them as a guide to improve our services in the areas that we need the most work. We have addressed each point to each department to make sure this situations don't happen again in the future. We will keep working to improve in all areas and we truly appreciate your feedback. Best Regards, General Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Linda from The Spa at GR Caribe and Royal Solaris was incredible. She did my daughter and nieces nails and did an amazing manicure for both of them; they came out beautifully! She also did braids and beads for my 6 year old niece, 3 year old niece, as well as Dutch braids for my daughter. She was so kind, gentle, patient, pleasant and professional to work with. Highly recommended. Linda took her time with each girl and made them feel so special! My husband and I also met with Leo and Miriam at the spa for deep tissue massages and they were great! Professional and very knowledgeable spa attendants. Great experience all together.
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Date of stay: March 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hoteles Solaris de Mexico, Director General at GR Caribe By Solaris
Responded today
Thank you for highlighting the quality of the service that Linda, Leo And Miriam provided you. It makes us feel proud to read that they took good care of you and they were always attentive to your needs and willing to help. On behalf of our Spa team, allow us to tell you that we are delighted to know that you definitely recommend us and we truly hope to have the opportunity to serve you again. Best Regards General Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Prior to arrival my Husband had made pick up reservation with G.R. Caribe Upon arrival we got off the plane and made our way to the pick-up location. No one showed up. My husband called the number for reservations, and they replied give them 10 minutes. Finally, they arrived. Our hotel Check in was made easy by our RCI Concierge Gilberto. He explained how important it was to make dinner reservations for the premium restaurants before 10:00 am every day and we had to use a scan code we could download. He made our first night's reservation for us. Our room was beautiful, big and extremely comfortable full of useful accommodations. We had lovely views from our room window facing the ocean and our door facing the canal. We had all inclusive, NOW let me share our experience with you. Drinks are a hit and miss, depending on the bar. Beers are good, cocktails again hit and miss. Main bar downstairs in the GR Caribe are awesome! Pool side are descent for beers. You are allowed to use your own cups, bring an insulated one! We did not know this prior. (They reuse the plastic 10oz cups, some of the plastic rims were broken and sharp on lips.) Not a wine drinker, I know it was available so will not comment on this. FOOD.... Buffet in Solaris was great for breakfast, lunch and dinner. Servers are a hit and miss, Javier is amazing, and everyone should be like him!!! Cafe in Caribe is buffet style for breakfast also good. Dinner is descent. Pool side buffet had good nachos, wings, onion wings salad, etc. Hamburgers and hot dogs are very different texture than USA ground meat. Premium Restaurants, Marco Polo is great, the other two go from okay to no way! Some of the meals were inedible. Pizza by the pool was great! Sushi by the pool made my husband sick for a few days! Room Service is a joke! Do not depend on food arriving in under an 90 mins. Hopefully when it does it is edible! We did not gain any weight when on vacation! Definitely do some tours! Isla of Mujeres was awesome. We used the Adventurous Crew, and they made our adventure spectacular! Chitzan Itzu and swimming in the Cenotes was awesome! We booked our trips through SOL HA. in the Solaris. My highlights, HOUSE KEEPING, our lady was WONDERFUL! She serviced our room every day, topped off our refrigerator and all our bathroom essentials! Most of the hotel staff are friendly and hospitable. Will come back to Cancun not sure about All-inclusive due to my experience.…
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Review collected in partnership with RCI
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hoteles Solaris de Mexico, Director General at GR Caribe By Solaris
Responded yesterday
Thank you very much for sharing your recent experience at our hotel. We are deeply sorry to hear about the inconveniences you had this time here with us, please accept our apology as this is not the service we strive to provide.Please be sure that all the comments we receive from our guests we use them as a guide to improve our services in the areas that we need the most work. We hope to see you again to improve your perception. Best Regards General Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff was incredibly friendly, welcoming, and helpful. The hotel and our room were spotless, always. The meals were very good, but a little more variety would have been great; definitely more authentic Mexican food because the items that were available were delicious! Everything was spotless, including the beach. I definitely recommend this resort for families or couples looking for a quieter stay somewhere. The pool area had a lounge feeling, very relaxed with great music, drinks, and food, but the (other) attached hotel is definitely a bonus if you want more action during the day (swim-up bar, games, music, etc.)
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Date of stay: March 2023
Value
Location
Service
Room Tip: As with any all-inclusive hotel, snag a seat around the pool early, but there are always plenty...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hoteles Solaris de Mexico, Director General at GR Caribe By Solaris
Responded yesterday
Thank you very much for sharing your experience, We are very happy to hear how much you enjoyed your stay. It is an honor to receive an amazing review from our valued guests and we would like to thank you. We are most delighted to know that you had a wonderful experience at the Resort and had the opportunity to enjoy all the facilities and services we offered. We look forward to having the opportunity to welcome you back to your home. Best regards General Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
A great resort for what you pay for. My boyfriend and I came here and thoroughly enjoyed it. The hotel is clearly dated and could use some renovations but we had no issues with our technology, wifi, room, or anything else. The staff are exceptional and really go out of their way to help you with whatever you need. Some of our favorites were Limberth and Paul, but everyone was very kind. The food is good, not exceptional with the buffets but the specialty restaurants are quite nice. The staff could be more accommodating and understanding with food allergies as my boyfriend was given coconut when he was allergic, luckily some quick Benadryl did the trick. Overall we would really recommend this resort and the amenities provided. A very relaxing and enjoyable vacation!
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hoteles Solaris de Mexico, Director General at GR Caribe By Solaris
Responded yesterday
Thank you for expressing your great satisfaction and for sharing the details of your stay with us. We are happy to read that our team has contributed greatly to making your stay memorable. We are committed to offering outstanding service.We appreciate your feedback of the features that need more of our attention, we will continue working to improve for your next visit. Please know that we remain at your service and we would be glad to have the opportunity to serve you again. Best Regards General Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our 5th time here. Love coming back to this resort as the food is amazing and staff are very friendly. Darwin and his staff at Bogavante are great and you cannot beat the view for lunch and dinner at this restaurant. Also have to give a shout out to our beach service gal Saira. She was terrific. Always a smile and making us laugh. Last but not least our maid Deysi always getting our room cleaned in a timely manner and loved all her creativity with towels and bedding. Great trip! We will be back.
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Date of stay: March 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hoteles Solaris de Mexico, Director General at GR Caribe By Solaris
Responded 1 week ago
Thank you for expressing your great satisfaction at the GR Caribe and for sharing the details of your stay with us. We are happy to read that our team has contributed greatly to making your stay memorable. We are committed to offering outstanding service.We are thankful for your kind words whichwe will share with Dawin,Saira,Deysi the team members you mentioned Please know that we remain at your service and we would be glad to have the opportunity to serve you again. Best Regards General Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful rooms, beach is amazing, food and atmosphere wonderful...shout out to Darwin and Alberto at the best on the water restaurant in the area Bogavante for always making it a delicious and memorable meal and also the very efficient housekeeper Socotro for working around our crazy beach schedule and the fastest compliment giver and drink deliverer Saira. The staff tries to make you feel right at home.
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hoteles Solaris de Mexico, Director General at GR Caribe By Solaris
Responded 1 week ago
Thank you for highlighting the quality of the service that Darwin, Alberto, Socorro and Saira provided you. It makes us feel proud to read that they took good care of you and they were always attentive to your needs and willing to help. On behalf of all the team, allow us to tell you that we are delighted to know that you definitely recommend us and we truly hope to have the opportunity to serve you again. Best Regards General Managemen
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Me and my family had dinner one night at the restaurant Bogavante. It is one of the restaurants at the resort where you have to make a reservation. Our server, Niko, was amazing, attentive, and very helpful. He helped provide us information related to the menu and how to navigate different things around the resort.
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hoteles Solaris de Mexico, Director General at GR Caribe By Solaris
Responded 1 week ago
Thanks for taking the time to share your comments regarding your recent stay. We are honored by your kind compliments regarding your culinary experience and we are proud to hear you found our service to be top notch, especially Niko’s service. We will definitely share your comments with him. Please know that we remain at your service and we would be glad to have the opportunity to serve you again. Best Regards General Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$207 - US$313 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gr caribe by solaris cancun hotel cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
200
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Claim Your ListingGR Caribe By Solaris - UPDATED 2023 Prices, Reviews & Photos (Cancun, Mexico) - All-inclusive Resort - Tripadvisor
Frequently Asked Questions about GR Caribe By Solaris
What are some of the property amenities at GR Caribe By Solaris?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at GR Caribe By Solaris?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at GR Caribe By Solaris?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to GR Caribe By Solaris?
Conveniently located restaurants include NAVÍOS Mexican Fusion Seafood, Sea & Stones, and Km 19. 5 Restaurant & Bar Cancun.
Are there opportunities to exercise at GR Caribe By Solaris?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does GR Caribe By Solaris have airport transportation?
Yes, GR Caribe By Solaris offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at GR Caribe By Solaris?
Yes, dry cleaning and laundry service are offered to guests.
Does GR Caribe By Solaris offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at GR Caribe By Solaris?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to GR Caribe By Solaris?
Many travellers enjoy visiting Zona Arqueologica El Rey (2.9 km) and Scorpion’s Temple (7.2 km).