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JW Marriott Cancun Resort & Spa

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#12 of 182 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
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JW Marriott Cancun Resort & Spa
JW Marriott Cancun Resort & Spa
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3,935 Reviews from our TripAdvisor Community

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Showing 3,438: English reviews
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Reviewed yesterday NEWvia mobile

We were a quoted US dollars rate for our hotel stay and all purchased items (meals, drinks,etc) at the hotel showed the USD conversation rate on our receipts. At the time of checkout the bill was higher. After some discussion with the checkout personnel they acknowledged the error and confirmed that although the bill was in pesos we would be...

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Helpful?
1Thank Jim W
Ann Arbor, Michigan
Reviewed 5 days ago NEW

We arrived a week before Christmas having booked 3 rooms for family on the Club 91 floor. We had some little kids and we wanted access to food quickly when necessary. The rooms all had ocean views and the beds were comfy. The club room was convenient and the food was good, but a bit repetitious. What I really enjoyed...

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Helpful?
Thank JudyF99
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear JudyF99, Thank you for staying at JW Marriott, I’m glad that you had an excellent stay at our resort and specially a great experience at Club 91. Providing an excellent service and the highest quality standards are what make our resort special, we are delighted to know that our facilities and amenities exceeded your expectations greatly! I’m sure you...

Santa Rosa, California
Reviewed 5 days ago NEW

Booked the trip through Costco. Stayed at the resort 10 nights. Jan 2017. The physical property and grounds are very very nice. Buts its the employees and their genuine friendliness and courtesy that go beyond and make the visitor feel welcome. Special thanks to Hidalgo, who is so fast and friendly in the pool and beach area. We would just...

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Helpful?
Thank arthur p
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear arthur p, Thank you for staying at JW Marriott and sharing your experience with us, I’m pleased to know that you had a fantastic stay at our resort and a great vacation in Cancun – it seems you were able to explore and enjoy our beautiful destination! Providing a flawless experience is our passion, we will let Hidalgo know...

Okemos, Michigan, United States
Reviewed 5 days ago NEW

Have stayed there many times. Tikki bar staff were unbeleivable. Remebered your name and greeted you by your name every day. Rooms are very nice and comfortable. This time our room was on North side and we got sunset view from our balcony. Breakfast buffet was fantastic. Found a real nice small local breakfast joint across from Flamingo plaza.

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Helpful?
Thank Jasim M
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Jasim M, Thank you for staying at JW, I’m happy to know that you had a flawless stay with us and that our level of service was able to impress you. Hosting our guests with excellence is our passion, we will definitely congratulate our staff at Beachwalk for their outstanding job and hospitality. If you enjoyed our buffet at...

Draper, Utah
Reviewed 1 week ago via mobile

JW Cancun had the best suite we have stayed in. Ocean view. Elevator right to poolside. Food, pool, service were all outstanding. We took our two kids with us, ages 12 and 8 and all of us loved this resort. Incredible infinity pool. On site scuba training. We would stay at JW every year if we could.

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Helpful?
1Thank Mudsharkrocks
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Mudsharkrocks, Thank you for staying at JW Marriott and sharing your experience with us. We are happy to know that you and your family had an amazing stay at your suite! We believe in hosting our guests with excellent service, it is what makes our resort special. Which was your favorite restaurant? I invite you to visit Marriott CasaMagna...

Cottage Grove, Minnesota
Reviewed 1 week ago

A+ resort with an A++++++ staff... Very helpful, very friendly, very personable, they are great from the moment you walk in, to the moment you leave,,, Rooms are great, comfy with great views. Club 91 has great vittles, and is a perfect setup, if you want a perfect vacation - go CLUB 91... makes it easy to slide from the...

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Helpful?
2Thank pppKKKooo
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear pppKKKooo, Thank you for staying at JW Marriott! I’m glad that you had an outstanding stay at our resort and at Club 91! Providing an excellent service is our priority, we will definitely congratulate Hidalgo for his excellent job and hospitality. Which was your favorite drink at Beachwalk? I recommend you to try our Passion fruit Mojito – very...

New York
Reviewed 1 week ago via mobile

After staying at this wonderful resort for more than two times now I'm hooked . This family friendly resort will always have me a guest . The rooms I've had are always clean and the service is impeccable. This is my new home away from home . Looking forward to returning this year .

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Helpful?
2Thank glamorioustasha
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear glamorioustasha, Thank you for staying at JW Marriott once again, your loyalty means a lot to us! I’m glad that our resort never ceases to exceed your expectations, as you can see, hosting our guests with excellent service is always our priority! I hope you are already part of our loyalty program Marriott Rewards, it allows you to obtain...

Bethesda, Maryland
Reviewed 1 week ago

We had a room with an ocean-front view in mid-January 2017. The room and grounds were immaculate. The views of aquamarine sea and robin's egg blue sky were everything one could expect. Dinner one night in the Argentinian steakhouse was truly memorable, with the best Caeser salad I have ever eaten: made right at the table with the freshest ingredients...

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Helpful?
2Thank Elisabeth G
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Elisabeth G, Thank you for staying at JW Marriott! I’m glad that you had an amazing stay with us and an exceptional experience at our restaurants, La Capilla Argentina is a delicious choice indeed! We believe in hosting our guests with excellent service, we will let Edgar, Eduardo, and Conny know that they were able to make your stay...

Duisburg, Germany
Reviewed 1 week ago

As a family we stayed during peak season but despite its somehow already "outdated" wooden room furniture this hotels still deserves it 5 stars and is a grand hotel amongst all the hipster hotels all around. The service is very personalized and well organized and professional. The food in the buffet as well as the à la carte restaurants top...

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Helpful?
Thank dieeilige
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear dieeilige, Thank you for staying at JW Marriott, I’m happy to know that you had a lovely stay with us and a great vacation in Cancun. Providing excellent service, delicious food and a brilliant resort experience are our commitments! Fortunately we have a fantastic pool area in case you find red flag at the beach, it seems you were...

A TripAdvisor Member
1 review
1 helpful vote
Reviewed 1 week ago via mobile

Amazing hotel - absolutely beautiful views. The rooms and hotel were very clean. The service is top notch!!! The restaurants offered great choices and very convenient. Would definitely recommend this hotel and will stay here again.

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Helpful?
1Thank A TripAdvisor Member
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear guest, Thank you for staying at JW Marriott and sharing your experience with us. We are glad that you had a lovely stay with us and a great vacation in Cancun! We believe in hosting our guests with luxury and excellent service, I’m delighted to know that our restaurants exceeded your expectations – which one was your favorite? I...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Welcome to the JW Marriott Cancun Resort & Spa, an oceanfront haven of unparalleled sophistication, impeccable service and warm Mexican hospitality designed for today’s most discerning travelers. Sumptuous comfort, chic residential styling and glorious waterfront views distinguish every room. Abundant taste marks every dining experience, from casual to elegant, and indulgent charm distinguishes each and every day. Relax on a spectacular beach kissed by the sun and caressed by the sparkling waters of the Caribbean. Stroll through traditional markets ablaze with color or listen to the lullaby of the ocean surf from your private balcony overlooking the sea. With its powdery sand beaches and ancient Mayan mysteries, Cancun will dazzle your senses ... more   less 

Additional Information about JW Marriott Cancun Resort & Spa

Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $335 - $796 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Cancun Resort & Spa 4.5*
Number of rooms: 448
Reservation Options:
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Also Known As:
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
Cancun Marriott
Hotel Style:
#6 Business Hotel in Cancun
#11 Top resorts Hotel in Cancun
#12 On the Beach Hotel in Cancun
#12 Spa Hotel in Cancun
#12 Luxury Hotel in Cancun
#19 Family Hotel in Cancun
#26 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Cancun Resort & Spa staff and other travellers.
242 questions
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Questions? Get answers from JW Marriott Cancun Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“North side to see sunset”
 of 5 bubbles JasimM43, 16 Feb 2017 | Read review
“Cabana #5 thru #10 gets a lot of sun,,”
  • housekeeping made a bunny
  • sun sun fun fun
 of 5 bubbles pppKKKooo, 13 Feb 2017 | Read review
“Ocean-front is the way to go.”
 of 5 bubbles elisabethg441, 13 Feb 2017 | Read review
“Sea View Club Floor”
 of 5 bubbles dieeilige, 13 Feb 2017 | Read review
“All the rooms have great views but it you book a south facing room you have a view of both the ocean and the lagoon.”
 of 5 bubbles anne2243218, 8 Feb 2017 | Read review
5 of 5