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JW Marriott Cancun Resort & Spa

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#12 of 181 Hotels in Cancun
Certificate of Excellence
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JW Marriott Cancun Resort & Spa
JW Marriott Cancun Resort & Spa
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4,006 Reviews from our TripAdvisor Community

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Showing 3,502: English reviews
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Sicily, Italy
Reviewed yesterday NEW

This is or much one o the best resorts I've been in. The place is wonderful and the staff is attentive. I'll definitely return to stay here. I want to thank to the staf on the front desk which were very helpful.

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Helpful?
Thank Enzo A
Reviewed yesterday NEW

We had stayed here 10 years ago and enjoyed it. It hasn't changed in terms of a great hotel, beach and pool area. Very clean as expected for this type of hotel. My husband and I tend to stay at Marriott hotels and use points so it was perfect. The hotel isn't huge which means within seconds you can dodge...

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Helpful?
Thank Nancy B
New York City, New York
Reviewed 4 days ago NEW

The location is lovely, the beach and spa are great, and the staff is friendly. But the hotel was in the midst of construction during my trip, which ends tomorrow, and it was LOUD. Every day from about 10am to 6pm, off and on very loud hammering and drilling, very near my room. It was impossible to concentrate on anything....

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Helpful?
4Thank Travelgirl7788
MarriottCancun, Quality Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Travelgirl7788, We highly value your feedback about your recent experience at JW Marriott Cancun Resort & Spa. We extend an apology for the inconveniences you had in regards of noise. At our hotel we are not only committed to deliver excellent service but also offer spotless and renewed facilities, which sometimes require maintenance and construction works in order to...

Reviewed 4 days ago NEW

My Wife and I had out honeymoon here at the JW in Cancun. We found everything to be exceptional. We took a few excursions that they helped set up, got a couples massage, and appreciated the adult only pool! The service was outstanding overall, but two in particular Ludin @ Gustino and Cesar at the Beachwalk. Next time we're in...

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Helpful?
1Thank Tom B
Dover, Delaware
Reviewed 5 days ago NEW

My sister and I recently stayed at the "Fantabulous" JW Marriott in Cancun from March 13-21, 2017. Where do I begin to praise this lovely resort with its superior accommodations, awesome beach, most attentive staff and scrumptious food. Upon entering the lobby, we were impressed with the decor and overall ambiance of the hotel. Front desk staff person, Mario, was...

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2Thank Joan C
Boston, Massachusetts
Reviewed 5 days ago NEW

This was our first time here and we have mostly positives to say about this property. First, the food was top-notch. We dined at almost all of the restaurants on-site and we were pleasantly surprised -- they made my vegan/vegetarian diet a breeze. No problems. The main beach/pool area is mobbed with children. There were literally packs of kids running...

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1Thank Sally S
Cleveland, Ohio
Reviewed 5 days ago NEWvia mobile

The hotel staff is five stars, the rooms are dated....apparently from reading other reviews as we are here, my husbands platinum elite status wasn't treated as other guests have been. The Club 91 wasn't even offered to us, and our ocean view is limited to say the least. Upon check in we were told we are being upgraded to a...

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Helpful?
3Thank Lisa F
MarriottCancun, Quality Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Lisa F, We appreciate the review of your stay at JW Marriott Cancun Resort & Spa. We apologize for any situation in regards of Club 91. I have passed your feedback to our Front Office leadership and reinforce our staff service during the check in. On the other hand, we are happy to know that you are enjoying our...

Reviewed 5 days ago NEW

This was our family's second trip to this wonderful resort. The magnificent beauty of the JW Marriott Cancun is only matched by friendliness and helpfulness of the staff. Huge shout outs to the breakfast staff at Sedona Grill (It was wonderful to see our favorite server, Sergio, again!) and to the Beachwalk poolside waiters. One in particular, Alan Ruiz, was...

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Helpful?
1Thank Donna G
Ohio
Reviewed 6 days ago NEW

Just returned from what may very well be one of my favorite trips out of almost 250 worldwide. I can't say enough about the hospitality and service. Its really world-class. I was openly skeptical about paying $30 for a breakfast buffet but WOW did it -over-deliver- They even have ILLY coffee!!! There were so many choices of various foods, juices...

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1Thank 848FrederickE
Phoenix, Arizona
Reviewed 6 days ago NEWvia mobile

This is our 3rd trip to this resort. The staff is extremely pleasant and the rooms are nice. We have always stayed on the Club 91 Level and found the food selections to be wonderful. There is one problem - pool chair claimers. We have gotten down to the pool area early (8:48 this am) to find all chairs "claimed"...

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Helpful?
2Thank Jennifer L

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Welcome to the JW Marriott Cancun Resort & Spa, an oceanfront haven of unparalleled sophistication, impeccable service and warm Mexican hospitality designed for today’s most discerning travelers. Sumptuous comfort, chic residential styling and glorious waterfront views distinguish every room. Abundant taste marks every dining experience, from casual to elegant, and indulgent charm distinguishes each and every day. Relax on a spectacular beach kissed by the sun and caressed by the sparkling waters of the Caribbean. Stroll through traditional markets ablaze with color or listen to the lullaby of the ocean surf from your private balcony overlooking the sea. With its powdery sand beaches and ancient Mayan mysteries, Cancun will dazzle your senses ... more   less 

Additional Information about JW Marriott Cancun Resort & Spa

Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $343 - $852 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Cancun Resort & Spa 4.5*
Number of rooms: 448
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Also Known As:
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
Cancun Marriott
Hotel Style:
#6 Business Hotel in Cancun
#11 Top resorts Hotel in Cancun
#12 Luxury Hotel in Cancun
#12 On the Beach Hotel in Cancun
#12 Spa Hotel in Cancun
#19 Family Hotel in Cancun
#26 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Cancun Resort & Spa staff and other travellers.
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Questions? Get answers from JW Marriott Cancun Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“they are all good, I believe - we had a beautiful deck”
 of 5 bubbles 269nancyb, 27 Mar 2017 | Read review
“get a view of the beach for sure”
 of 5 bubbles Travelgirl7788, 24 Mar 2017 | Read review
“ocean side rooms are worth it! Higher the floor - less you can hear from the children and restaurant.”
 of 5 bubbles sallyw609, 23 Mar 2017 | Read review
“Highly recommend spending the extra money for the club floor (Club 91)”
 of 5 bubbles BarbaraMichael, 21 Mar 2017 | Read review
“The higher the better”
 of 5 bubbles jjswans, 21 Mar 2017 | Read review
5 of 5