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JW Marriott Cancun Resort & Spa

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#11 of 182 Hotels in Cancun
Certificate of Excellence
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JW Marriott Cancun Resort & Spa
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3,840 Reviews from our TripAdvisor Community

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Showing 3,348: English reviews
Reviewed yesterday NEW

Amazing views, beaches and staff! Loved it, but never tried the restaurants in the hotel. It was the best hotel I've ever been to! I would recommend this hotel to anybody! Perfect for a little fun in the sun. Beautiful, amazing, fun, i ran out of words, this is the best hotel you will ever stay in!!!

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Helpful?
Thank Sunny G
Reviewed yesterday NEW

JW Marriott did not disappoint! The food at the Sonora Grill was fantastic. The margarita's were amazing, especially the mango and the maya (made with habanero peppers.) The loungers by the pool are the most comfortable I have ever been on and I would have loved to have brought one home with me. The beach was amazing, the pool was...

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Helpful?
Thank 945allyw
San Francisco, California
Reviewed 2 days ago NEW

My wife and I went for a 5 day get away vacation in January 2017. I would like to say that most of the older Trip Advisor reviews offered on this property were accurate. The resort itself is in need of a serious refresh, the decor was dated and the entire hotel was looking worn around the edges. But again,...

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Helpful?
1Thank BKohau
Springfield, Missouri
Reviewed 4 days ago NEW

Spent 7 nights here from January 5-11. Arrived by the hotel shuttle from the Cancun airport. It cost $17 per person, which is priced pretty fairly considering how convenient it is. Rooms: We stayed here using Marriott points. I paid an extra $25.00 per night for the deluxe ocean view room. I inquired about a room upgrade since I am...

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Helpful?
Thank jy1996
MarriottCancun, Quality Coordinator at JW Marriott Cancun Resort & Spa, responded to this review

Dear jy1996, We sincerely appreciate the time you took to write a review regarding your recent stay at JW Marriott Cancun. Our goal is to provide our guests with memorable experiences during their stay, an in this occasion we did not meet your and our own expectations. I sincerely apologize for the inconveniences you experienced , please know that this...

Brooklyn, New York
Reviewed 4 days ago NEWvia mobile

We just returned from Cancun, weather was ok windy & cloudy high 70's we got one sunny day water was rough but that didnt stop anyone from going in,water was warm but when you got out it was so cold because not so sunny& windy, waiters weren't really on beach so much but when you waved one down they were...

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Helpful?
Thank BUBSTER18
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear BUBSTER18, Thank you for staying at JW Marriott and sharing your experience with us. I’m happy to know that you had an exceptional stay at our resort, hosting our guests with a brilliant service and luxury is our commitment! Our location is great because we are very near many malls and attractions within the Hotel Zone, there is something...

Philadelphia
Reviewed 4 days ago NEWvia mobile

We are here now and have nothing but good things to say. Hotel is quiet, clean, and nicely appointed...Clearly one of the nicest hotels in the zone. Food and service have been great. The ocean is beautiful and there is an adult only pool area with a separate bar that stays sunny all day. Great spot for a winter get...

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Helpful?
Thank AllisonTPhiladelphia
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear AllisonTPhiladelphia, Thank you for staying at JW Marriott, I’m glad that we were able to surprise you, it seems that you had a lovely stay! Hosting our guests with excellent service is our commitment, we always look forward to provide a brilliant resort experience paired with personalized attention. It is great that you were able to visit Marriott CasaMagna...

Naperville, Illinois
Reviewed 5 days ago NEW

Our family of four (we have two kids, 11 & 13) spent six days at this JWM last week, and I highly recommend it. We stayed in an ocean-view suite (king bed plus pullout; 1.5 bath, two balconies). Gorgeous, turquoise water, white sand, and the beach wasn't insanely crowded. The pools are long and winding, with tons of chairs and...

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Helpful?
2Thank Cathy W
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Cathy W, Thank you for choosing JW Marriott, I’m happy to know that you and your family had a lovely week at our resort! It is great that our facilities and restaurants impressed you, I invite you to visit Marriott CasaMagna – you would love Sasi Thai for example, it has delicious Thai specialties and a beautiful atmosphere to...

San Juan, Puerto Rico
Reviewed 6 days ago NEW

The property was beautiful, the only thing was under construction some parts like the access to the beach and other projects. Also the Adults Pool Area needed care. On the other hand, the service was top notch.From the bellman, front desk (Fernando), pool waiters, housekeeper. Everybody body was so welcoming, including the guard from the entrance. Room very clean, decent...

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Helpful?
Thank Rserran
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Rserran, Thank you for staying at JW Marriott and sharing your experience with us! I’m happy to know that you had a great stay! We strive to host our guests with a brilliant service and the highest quality standards, we will let our team knows, especially Fernando for his great job. Your feedback is very important to us, we...

Reviewed 6 days ago NEW

We arrived on Christmas Day and stayed through New Year's Eve. The hotel was well staffed and was in pretty good shape. The beach was beautiful and there were plenty of chairs available. The pools were nice and there were lots of attendants to help out. There isn't a lot to do on the property but they don't promote that...

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Helpful?
Thank Edward S
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Edward S, Happy holidays! Thank you for staying at JW Marriott, we are happy to know that you had an amazing stay at our resort and a lovely holiday in Cancun. Hosting our guests with excellent service is our passion, making your stay flawless is always our priority. Sedona Grill is a great choice, I’m sorry that we didn’t...

Toronto, Canada
Reviewed 6 days ago NEWvia mobile

From the time we were met at the airport until when we left, we felt incredibly welcomed into the hotel. Staff was incredibly helpful and friendly willing to share their insights on the property and things to try. I was amazed when we would ask for something if it was not available that they would go the extra step and...

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Helpful?
1Thank Chris B
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Chris B, Thank you for staying at JW Marriott and Club 91! I’m glad that you had an exceptional stay with us. We are working on plans to renew and refurbish our property, your comments will allow us to improve the overall experience. Our pool staff is aware of these situations, we are actively walking around the areas removing...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Meeting Rooms
  • Babysitting
Official Description (provided by the hotel)
Welcome to the JW Marriott Cancun Resort & Spa, an oceanfront haven of unparalleled sophistication, impeccable service and warm Mexican hospitality designed for today’s most discerning travelers. Sumptuous comfort, chic residential styling and glorious waterfront views distinguish every room. Abundant taste marks every dining experience, from casual to elegant, and indulgent charm distinguishes each and every day. Relax on a spectacular beach kissed by the sun and caressed by the sparkling waters of the Caribbean. Stroll through traditional markets ablaze with color or listen to the lullaby of the ocean surf from your private balcony overlooking the sea. With its powdery sand beaches and ancient Mayan mysteries, Cancun will dazzle your senses ... more   less 

Additional Information about JW Marriott Cancun Resort & Spa

Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $370 - $827 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Cancun Resort & Spa 4.5*
Number of rooms: 448
Reservation Options:
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Also Known As:
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
Cancun Marriott
Hotel Style:
#6 Business Hotel in Cancun
#10 Top resorts Hotel in Cancun
#11 Spa Hotel in Cancun
#11 Luxury Hotel in Cancun
#11 On the Beach Hotel in Cancun
#19 Family Hotel in Cancun
#26 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Cancun Resort & Spa staff and other travellers.
220 questions
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Questions? Get answers from JW Marriott Cancun Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ROOM 1119 was a very nice room.”
 of 5 bubbles BKohau, 14 Jan 2017 | Read review
“Ask for an ocean view room.”
 of 5 bubbles 687tedk, 10 Jan 2017 | Read review
“The higher up you are the quieter it will be as this hotel gets a lot of late night traffic from the airport.”
 of 5 bubbles BarryD516, 9 Jan 2017 | Read review
“Avoid rooms 1222-1225 and 1422-1425”
 of 5 bubbles totallybailey, 8 Jan 2017 | Read review
“I'm 95% sure all the rooms have a view of the Gulf.”
 of 5 bubbles doreenl571, 7 Jan 2017 | Read review
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