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JW Marriott Cancun Resort & Spa

Overview
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Blvd. Kukulkan Lote 40-A, Zona Hotelera, Cancun 77500 Mexico See on map
Name/address in local language
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4.5 Star accommodation
Additional information
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Offers from JW Marriott Cancun Resort & Spa
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Rooms
Dec. 23Dec. 24
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,945)
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4,333 results
Traveller rating
3,050
829
256
106
92
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LanguageEnglish
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3,050
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256
106
92
Show reviews that mention
All reviews sedona grill casa magna beachwalk restaurant club staff indoor pool platinum member breakfast buffet the ritz club level beautiful property per day lounge chairs poolside service cancun resort hotel zone pool staff ocean view
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1 - 5 of 4,333 reviews
Reviewed yesterday

Just came back from Cancun today and I stayed at the JW Marriot Resort with my 2 teenagers and my wife. We booked " Club 91 " 2 rooms that were conected. The room was 100% new, completely remodeled, maybe we were the first or...More

Date of stay: December 2018
Thank Eduardo787
Response from MarriottCancun, Director of Rooms Operations at JW Marriott Cancun Resort & SpaResponded today

Dear Eduardo787: Thank you for taking the time to write a wonderful review about your recent stay at the JW Marriott Cancun Resort & Spa. All of the staff truly loves to create an engaging and memorable experience for our guests, our aim is to...More

Reviewed 2 days ago via mobile

Newly remodeled rooms on 14th floor (Club 91). Not sure about the rest of the floors but I assume all were done. Rooms are spacious and nicely decoratef. Food is delicious, service is great! Louis is a very good chef. Will come back!More

Date of stay: December 2018
1  Thank W75TWceciliab
Response from MarriottCancun, Director of Rooms Operations at JW Marriott Cancun Resort & SpaResponded today

Dear W75TWceciliab: Thank you for your taking the time to write a review about your recent stay, we are happy to know you liked the new design of our Club 91 rooms and the food. We will pass on your comments to Luis and the...More

Reviewed 2 days ago

I wanted to express the most amazing experience and customer service I received from the moment I called until we got dropped off at the airport. I called a couple of nights before to set up restaurant recommendations, airport pick up, spa services and receive...More

Date of stay: December 2018
Thank Jennifer P
Response from MarriottCancun, Director of Rooms Operations at JW Marriott Cancun Resort & SpaResponded today

Dear Jennifer P: Thank you for staying at JW Marriott Cancun and for sharing your experience with us. We are happy to know that you had a lovely stay with us during your anniversary. Let us know which was your favorite restaurant and with great...More

Reviewed 3 days ago via mobile

I was hosted in this hotel last week for a business trip. Rooms and restaurants in general are good, except that when I received the invoice over mail, the document was empty! They just sent a white page with hotel’s logo and my name, even...More

Date of stay: December 2018
1  Thank pacob431
Response from DanielA12264, Front Office Manager at JW Marriott Cancun Resort & SpaResponded 2 days ago

Dear Pacob431, Thank you for sharing your feedback regarding your recent stay at our resort. Sincere apologies for issues faced when receiving your room folio and lack of responsiveness from our staff to follow up on reported issue. Definitely we could not grant the elegant...More

Reviewed 4 days ago via mobile

If you wish to use a debit card vs a credit card DONT STAY AT THIS HOTEL. They will arbitrarily charge your account a fee each day, and then cut off your account without notice, even if you’ve fully paid for your room charges up...More

Date of stay: December 2018
1  Thank Workcap24
Response from MarriottCancun, quality Manager at JW Marriott Cancun Resort & SpaResponded 2 days ago

Dear guest, We appreciate the time that you took to write this comment from your latest stay at JW Marriott Cancun. I would like to extend a sincere apology for the inconvenience experienced during your stay. Please know that this is not a usual performance...More

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About
Description
Welcome to JW Marriott Cancun Resort & Spa, an oceanfront haven of unparalleled sophistication, impeccable service and warm Mexican hospitality designed for today’s most discerning travelers. More Sumptuous comfort, chic residential styling and glorious waterfront views distinguish every room at our luxury hotel in Cancun, Mexico. Abundant taste marks every dining experience, from casual to elegant, and indulgent charm distinguishes each and every day. Relax on a spectacular beach kissed by the sun and caressed by the sparkling waters of the Caribbean. Stroll through traditional markets ablaze with color or listen to the lullaby of the ocean surf from your private balcony overlooking the sea. With its powdery sand beaches and ancient Mayan mysteries, Cancun will dazzle your senses. Coming soon - Experience a luxurious environment that expresses the magic of the Caribbean and Mayan culture in our totally remodeled rooms. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Beachfront
Free Parking
Spa
Room Service
Free Internet
Bar/Lounge
Adult pool
Air Conditioning
Babysitting
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Refrigerator in room
Tennis Court
Wheelchair Access
Breakfast included
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
Business
,
Family
,
Top resorts Hotels
,
Spa
,
Luxury
,
On the Beach
,
Romantic
Room types
Suites, Family Rooms, Non-Smoking Rooms, Accessible rooms
Hotel class
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
GreenLeaders Gold level
Certificate of Excellence
Contact Information
Hotel Style
Business
,
Family
,
Top resorts Hotels
,
Spa
,
Luxury
,
On the Beach
,
Romantic
Room types
Suites, Family Rooms, Non-Smoking Rooms, Accessible rooms
Number of rooms
448
Price range
US$237 - US$941 (Based on Average Rates for a Standard Room)
Also Known As
Jw Marriott Cancun Hotel Cancun
,
Jw Marriott Cancun Resort
,
Cancun Marriott
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Hotel class
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
GreenLeaders Gold level
Certificate of Excellence
Contact Information
Hotel Style
Business
,
Family
,
Top resorts Hotels
,
Spa
,
Luxury
,
On the Beach
,
Romantic
Room types
Suites, Family Rooms, Non-Smoking Rooms, Accessible rooms
Number of rooms
448
Price range
US$237 - US$941 (Based on Average Rates for a Standard Room)
Also Known As
Jw Marriott Cancun Hotel Cancun
,
Jw Marriott Cancun Resort
,
Cancun Marriott
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Photos
Traveller (3,784)
Pool & Beach (821)
Room & Suite (803)
Dining (207)
Amenities (70)
Family and Play Areas (10)
Business Centre & Event Rooms (8)
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Questions & Answers
Ask a question
survivor6
December 2, 2018|
AnswerShow all 2 answers
Response from Bob N | Reviewed this property |
Club 91 is 100% worth it. The food is very good. Huge variety. I have four adult children, they loved it. It includes open bar from 6:00pm-10:00pm and soft drinks, beer, and soda all day long. Meals are very classy... More
2
Votes
ParkCovePete
December 1, 2018|
AnswerShow all 3 answers
Response from Bob N | Reviewed this property |
$130 a day. Comes with water and fruit basket.
0
Votes
Room Tips
"Ask about remodeling restrictions on each floor first..."
RobertE295
6 days ago
Read review
"All rooms are greate. But I walkways say the higher the better"
Venture821540
1 week ago
Read review
"Use the hotel zone bus that goes to all of the bars (Senior Frogs, etc...) It costs about $0.65 USD per..."
michaelsalbanese
4 weeks ago
Read review
"Don't stay here"
jlsg2017
Nov. 1, 2018
Read review
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