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This has been so far an amazing trip until 10:50pm when Natalie from rm service handle my call in a rude conduct my food took 38mins to get upstairs and when I called to check to see if all was well since it was 10mins...More
Sooo I just got back from a 4 night stay at JW Marriott Cancun. I was really worried about some reviews about the hotel being old fashioned and not renovated in rooms! The rooms were not the most modern but they were very clean and...More
I suppose that hotels have to do construction work and they aren't in control of the dead seaweed, but i would have expected them to try a bit to make their guest experience better. Don't get me wrong, this is a very good property and...More
1 Thank michael c
Response from MarriottCancun, Quality Manager at JW Marriott Cancun Resort & SpaResponded yesterday
Dear Michael C,
We appreciate your comments in regards of your recent stay at JW Marriott Cancun Resort & Spa.
We strive to deliver the most memorable experiences to our guests, unfortunately this was not the case during your visit. On behalf of our Operations...More
My wife and I had a special time at the JW. EVERYONE was amazing and treated us with respect and gracious hospitality. From Isabella and Gabriella cleaning our rooms to the singers in the lobby and all the staff really made us feel so welcome...More
My husband and I just returned from what was our first, but hopefully not last, trip to JW Marriott in Cancun. I cannot say enough good things about it. The rooms were great, clean and spacious. We only used the adults-only pool, which was the...More
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Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Things to do
Fitness Centre with Gym / Workout Room
US$224 - US$710 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#6 Business Hotel in Cancun
#11 Top resorts Hotel in Cancun
#12 Luxury Hotel in Cancun
#12 On the Beach Hotel in Cancun
#12 Spa Hotel in Cancun
#19 Family Hotel in Cancun
#26 Romantic Hotel in Cancun
Family Rooms ,
Number of rooms
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Response from gaganahuja | Reviewed this property |
when i heard about construction before my trip, i tried to call the hotel many times but was unable to verify what to expect. On one occasion i was able to speak with a lady barely spoke some english, but she tried to tell... More
when i heard about construction before my trip, i tried to call the hotel many times but was unable to verify what to expect. On one occasion i was able to speak with a lady barely spoke some english, but she tried to tell me "they will be tearing the walls". I panicked and still went ahead because i could not cancel my booking. At arrival, i was pleasantly surprised there was no sign of rennovation... none... no noise and nothing. It was absolutely fantastic. Maybe, the construction had not started because Adults pool was expected to be closed, but it was still open. Generally travel sites have a little warning note for this hotel with explanation of construction and dates.