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JW Marriott Cancun Resort & Spa

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#10 of 183 Hotels in Cancun
Certificate of Excellence
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JW Marriott Cancun Resort & Spa
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3,742 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Cancun Resort & Spa
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Showing 3,260: English reviews
Mexico City, Mexico
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 December 2014

When you arrive it is kind of cool, because the hotel itself is beautiful... I went there on a business trip, so there was a convention. I met with a colleague to have some lunch at the restaurant, even when there was not much people there and we were kind of abandon for a while, once we got our meals... More 

Helpful?
4 Thank Erika R
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Erika R, Thank you very much for share your comments about your experience during your staying with us in JW Marriott Cancun. We apologize about the misunderstanding that we had in mini bar with your final bill and make sure we always verify the final bill for all the guest in order to avoid this kind of situations. We... More 

Newark, Delaware
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 December 2014 via mobile

I was there in last week for 5days and felt it is indeed one of the best resort where I recently been too.the room was great with great view to ocean and also had the great restaurant food from sedona and Thai restaurant in casamagna. only thing which I felt they can give is a coffee maker in room which... More 

Helpful?
1 Thank kgovind
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Kgovind, thank you for sharing your experience with us! We are glad you had the opportunity to stay at our hotel! Thank you for noticing our spacious rooms, as you said the views from our balconies are something astounding! Sasi the Thai restaurant is one of my favorites; what plate did you order? We hope to host your next... More 

DC
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 25 December 2014 via mobile

We left a beautiful resort called Grand Vellas to show our kids Cancun and figured to spend (2) days at the JW Marriott. Booked with Amex a Ocean Front Suite with kids room to be next to us. We were also guaranteed early check in. Well that was not the case. Upon walking in I was escorted to lobby desk... More 

Helpful?
16 Thank abenaim
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Guest Abenaim and Michelle B. Thank you for taking the time to post your comments on trip advisor in regards to your reservations at the JW Marriott Cancun Resort & Spa. First of all I would like to thank you for this important feedback that help us to improve upon our service. Please accept our sincere apologies for any... More 

Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 25 December 2014 via mobile

We booked 1 ocean front suite and 1 double bed ocean view room. We made several requests on the reservation - high floor and early check in. I actually called the hotel to check to make sure we could get our rooms connecting or at least on the same floor. I was assured this would not be an issue, even... More 

Helpful?
12 Thank Michelle B
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Guest Abenaim and Michelle B. Thank you for taking the time to post your comments on trip advisor in regards to your reservations at the JW Marriott Cancun Resort & Spa. First of all I would like to thank you for this important feedback that help us to improve upon our service. Please accept our sincere apologies for any... More 

Belton, Missouri
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 23 December 2014

This is a very beautiful hotel, the staff is wonderful, the spa is awesome, and the rooms are so nice. You can not go wrong staying at this hotel, but the food and drink choices while very good are very pricey. Example lunch for 2 consisted of, a club sandwich, a cheeseburger and 2 margaritas each and it was over... More 

Helpful?
1 Thank Mollycfries
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Mollycfries, what a lovely review, it seems you had the perfect relaxing getaway you were looking for! Im glad we help you revitalizing for this year! Gustino is exquisite all the plates there are made from authentic Italian recipes and our chefs are certificated on Italian cuisine! I’m really happy you enjoyed it! Outside venues across the street are... More 

Vantaa, Finland
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 23 December 2014

I have stayed at this hotel 2 times on business trip but can warmly recommend this for a Holiday trip as well . Nice,big rooms with the view to the pool/ocean. Extremely friendly staff, service minded and helpful. Breakfast is excellent puffet, easily sat there almost three hours every Morning just enjoying the athmosphere and view to the sea. Nice... More 

Helpful?
2 Thank Pirkko B
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Der Pirkko B, Thank you for sharing your experience with us! We are really happy to know that you find your stay amazing! Thank you for noticing our service, we all work really hard to make you feel welcome and to satisfy all your needs! As you said the views from our balconies are something extraordinary, I can also stay... More 

Whitefield, United Kingdom
Level Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 22 December 2014

Huge rooms, most with ocean view, fabulous spa facilities, very casual dress, own beautiful beach.....the list goes on and on. A little bit far out of the centre but buses run every few minutes so its easy enough to get around

Helpful?
1 Thank jonathan s
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Jonathan S, Thank you for sharing your experience with us! We are really happy to know that we one of the best hotels you have ever stay! As you said our rooms are amazing with astounding views of the Caribbean and our beach from our balconies! We hope to see you again next time you visit Cancun! Happy Holidays!... More 

Tennessee
Level Contributor
46 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 21 December 2014

We spent 8 nights in December. We were spoiled and pampered from the time we were picked up by the hotel SUV until we left. Our room was in the corner such that we had a view of the pool and the ocean. The staff was cheerful and thanked me at every turn for being a Marriott Elite member. The... More 

Helpful?
2 Thank dsober
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Dsober, Congratulation to you daughter, thank you for trusting Marriott in your special moments, I’m glad you enjoyed your daughter’s birthday and had an amazing time in the hotel and around the area, I really love Tulum and Playa de Carmen and is better to go on your on than in a private tour, so you can experience the... More 

Cypress, TX
Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 21 December 2014

After reading reviews here we opted for Club 91, which included airport transportation. Upon arrival the transportation was easy to find. We had to wait about 20 minutes for two other groups to arrive. The van dropped the others off next door at the Marriott Casa Magna. We were the only ones in the van on the way back to... More 

Helpful?
2 Thank CypressT
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Cypress T, Happy Birthday from all our staff! Thank you for trusting us with your celebration. As you said club 91 is the perfect choice I like to say it is a private hotel inside the hotel! With the exclusive lounge with tasty food and the best views of the Caribbean it makes it perfect to relax and enjoy!... More 

Dallas, Texas
Level Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 20 December 2014

Spent Thanksgiving in Cancun with the family. The J.W. was the perfect choice. Staff was top-notch and very friendly. The pool and beach areas are beautiful and well maintained. The rooms were simply amazing. Reminded me of rooms you would find at a St. Regis or Four Seasons. Really enjoyed to service and food at the Italian Restaurant at the... More 

Helpful?
3 Thank WineLover75206
MarriottCancun, General Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear WineLover75206, thank you for trusting us with your thanksgiving break! We are really happy you and your family had a great time with us! Enjoying our hotel facilities such as the pool, beach and restaurants! Definitely Gustino is one of my favorite restaurants everything there is perfect and exquisite! Thank you for your warm comments about La Capilla, I’ll... More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Welcome to the JW Marriott Cancun Resort & Spa, an oceanfront haven of unparalleled sophistication, impeccable service and warm Mexican hospitality designed for today’s most discerning travelers. Sumptuous comfort, chic residential styling and glorious waterfront views distinguish every room. Abundant taste marks every dining experience, from casual to elegant, and indulgent charm distinguishes each and every day. Relax on a spectacular beach kissed by the sun and caressed by the sparkling waters of the Caribbean. Stroll through traditional markets ablaze with color or listen to the lullaby of the ocean surf from your private balcony overlooking the sea. With its powdery sand beaches and ancient Mayan mysteries, Cancun will dazzle your senses ... more   less 

Additional Information about JW Marriott Cancun Resort & Spa

Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $285 - $1,350 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Cancun Resort & Spa 4.5*
Number of rooms: 448
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Marriott, Booking.com, Travelocity, Odigeo, Priceline, Orbitz and Jetsetter so you can book your JW Marriott Cancun Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
Cancun Marriott
Hotel Style:
#6 Business Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Top resorts Hotel in Cancun
#10 Luxury Hotel in Cancun
#10 Spa Hotel in Cancun
#19 Family Hotel in Cancun
#26 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Cancun Resort & Spa staff and other travellers.
202 questions
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Questions? Get answers from JW Marriott Cancun Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“3rd floor or higher are better for ocean views”
 of 5 bubbles robinm714, 1 Dec 2016 | Read review
“Premier Ocean View room was great!”
 of 5 bubbles X7081FTwilliamm, 1 Dec 2016 | Read review
“Stay on a high floor for good views”
 of 5 bubbles Rosalie1354, 29 Nov 2016 | Read review
“See above review.”
 of 5 bubbles Nucnac5664, 29 Nov 2016 | Read review
“Get the Ocean View”
 of 5 bubbles alexdern, 29 Nov 2016 | Read review
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