We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

JW Marriott Cancun Resort & Spa

JW MarriottUS$299*
View Deal
#12 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
04/06/2017 05/06/2017
1 room 2 adults 0 children
Lock in the lowest price from our partners
View Deal
Compare best prices from top travel sites
and 8 more sites!
Professional photos
JW Marriott Cancun Resort & Spa
JW Marriott Cancun Resort & Spa
Panoramas (1)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

4,130 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for JW Marriott Cancun Resort & Spa
See the most recent reviews
Showing 3,612: English reviews
Chatham, New Jersey
Reviewed 2 weeks ago

I can't say enough about the amazing staff at the JW Marriott. In particular I wanted to thank Rita in the Lobby Bar, Edwardo @ 750, Ricky in the fitness center and Jose at the pool for making our stay so special. Everyone there makes you feel welcome and at home. We stayed during the second week of May and...

 Report
Helpful?
1Thank mikedperl
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear mikedperl, Thank you for staying at JW Marriott and sharing your experience with us. I’m happy to hear that you had a wonderful stay at our resort and a lovely dining experience at Gustino. We believe in hosting our guests with excellent service, we’ll congratulate Rita, Eduardo, Ricky, Jose, and everyone in our team for their outstanding job. I...

Palatine, Illinois
Reviewed 2 weeks ago via mobile

Stayed at the club level with my family. We have 2 young children and we had a wonderful time at the pool and beach. The club was nice, but decor felt dated, and room lacked sweeping views, there are 4 tables with direct window views and then the rest of the tables could have been in a hotel in Indianapolis-...

 Report
Helpful?
2Thank Mt11980
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Mt11980, Thank you for staying at JW Marriott and Club 91. We are happy to know that you and your family had very nice stay with us and a great vacation in Cancun! We believe in hosting our guests with excellent service and the luxury of our brand; I apologize for the inconveniences you experienced during your stay, your...

Reviewed 2 weeks ago via mobile

Antonio, Miguel and Manuela were our servers this past week on the beach. They were all amazing and extremely accommodating. Antonio was extremely funny, Manuela made sure my wife had a special gift for Mother's Day and Miguel entertained us with his stories about his days as a professional boxer. We rented a cabana at the beach and Adrian and...

 Report
Helpful?
4Thank Robbin T
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Robbin T, Thank you for staying at JW Marriott. I’m glad that you had a very pleasant stay with us and a great vacation in Cancun. We believe in hosting our guests with excellent service and the luxury of our brand, we will certainly congratulate Antonio, Miguel, Manuela, Adrian, and Carlos for their professionalism and hospitality. I hope you...

Littleton, Colorado
Reviewed 2 weeks ago via mobile

The staff was so nice throughout our stay. We especially appreciated our attentive and friendly beach side server, Jose. Thank you all for making us so welcome. Also, the property was beautifully maintained. I would definitely stay again.

 Report
Helpful?
1Thank Lynne A
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Lynne A, Thank you for staying at JW Marriott and sharing your experience with us. We are happy to know that you had a lovely stay with us and a great vacation in Cancun. We believe in hosting our guests with excellent service and the luxury of our brand, we will congratulate Jose for his outstanding job. Which was...

Washington DC, District of Columbia
Reviewed 2 weeks ago via mobile

Stayed at the JW Marriott Resort and never received better treatment / service anywhere else! It was definitely a 5 star resort. From Reginaldo? with turn down service, Saul our waiter at the Argentinean restaurant (who makes a killer Caesar Salad from scratch!) to Hidalgo at the pool, everyone was amazing in their service and friendliness. Was planning on going...

 Report
Helpful?
1Thank CurlyGirl2015
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear CurlyGirl2015, Thank you for staying at JW Marriott and sharing your experience with us. We are happy to know that our level of service was able to exceed your expectations! Making your stay flawless is our priority! We will congratulate Saul, Hidalgo, and our housekeeping team for their wonderful job. Which was your favorite restaurant besides La Capilla Argentina?...

Bakersfield, California
Reviewed 2 weeks ago via mobile

I have been to Cancun 4 times and I've stayed here 2 times the hotel is so beautiful and the service and staff is very kind especially room service always leaving cute details and we love the Sedona grill restaurant one of the waiters named Carlos Daniel is the sweetest and most kind and attentive very friendly will be coming...

 Report
Helpful?
1Thank m_cake90
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear m_cake90, Thank you for staying at JW Marriott once again! We are happy to know that you had another lovely stay at our property, your loyalty is very important to us! We believe in hosting our guests with excellent service and the luxury of our brand, we will certainly congratulate Carlos Daniel for his outstanding job and attention to...

Reviewed 2 weeks ago

This was my first time at the JW Marriott in Cancun - I was impressed the moment I stepped out of my rental car. I was greeted by two awesome and pleasant valet attendants. They went out of there way to make us feel valued and important. The entrance to the lobby was marvelous! I knew the property was built...

 Report
Helpful?
Thank Joanna T
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Joanna T, Thank you for staying at JW Marriott and sharing your experience with us. We are happy to know that your first stay with us exceeded your expectations greatly! We believe in hosting our guests with excellent service and the luxury of our brand, making your stay flawless is something we are passionate about. We will definitely congratulate...

Panama City, Panama
Reviewed 2 weeks ago

After a week of work in Mexico DF we traveled to Cancun , my personal experience was outstanding as always for a JW Marriot , Special thanks to Cesar from Beachwalk , always pending of keep the glass full and great services beyond the duty . Also our room was prepared by Maricela who leave some nice memories such as...

 Report
Helpful?
Thank ricardorodil
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear ricardorodil, Thank you for staying at JW Marriott and sharing your experience with us. We are happy to know that you had a lovely stay with us and a great vacation in Cancun! We will congratulate Cesar and Marisela for their outstanding job. I invite you to visit Marriott CasaMagna next door, you can experience even more dining options...

Houston, Texas
Reviewed 2 weeks ago

This was our 1st time to stay at the JW Marriott in Cancun. The service was outstanding. We stayed last Monday and came back on Thursday. The hotel was not that crowded and only saw a few little kids. On our first night we had the Maui Maui Pizza from the 750 Pizzeria in the Gift shop and sat at...

 Report
Helpful?
3Thank rc38554
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear rc38554, Thank you for choosing JW Marriott and sharing your experience with us. We are happy to know that you had a wonderful first stay at our resort! We believe in hosting our guests with excellent service and the luxury of our brand, making your stay flawless is our passion - we will congratulate Rita and Julio for their...

Lone Tree, Colorado
Reviewed 3 weeks ago via mobile

This is our third stay at JW. And it always just a little bit better. Every time you think It couldn't be better some how they take it to the next level. Starting with Edouard Korchounov front manager that personally welcomed us and assured that we will be checked in right away and it's not like there was a long...

 Report
Helpful?
1Thank Johnd8r
MarriottCancun, Manager at JW Marriott Cancun Resort & Spa, responded to this review

Dear Johnd8r, Thank you for staying at JW Marriott once again, we value your loyalty very much! We are happy to know that you had a lovely stay with us and a great vacation in Cancun. Providing the highest quality with a service of excellence is our passion, we’ll congratulate Edouard and our 750° Pizzeria team for their hospitality and...

3,408 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (3008)
Viewed
Pool/Beach Area (653)
Viewed
View from Room (247)
Viewed
Family/Play Areas (5)
Viewed
Room/Suite (285)
Viewed
Dining (133)
Viewed
Hotel & Grounds (536)
Viewed
Bathroom (65)
Viewed
Business Centre/Function Rooms (7)
Viewed
1:22
Videos (6)
Viewed
Other (1071)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (294)
Viewed
Amenities (70)
Viewed
Beach (27)
Viewed
Pool (32)
Viewed
Premium Ocean View King Room (82)
Viewed
Dining (29)
Viewed
The Hotel (54)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (106)
Viewed
Pool/Beach Area (19)
Viewed
Room/Suite (27)
Viewed
Hotel & Grounds (28)
Viewed
Business Centre/Function Rooms (7)
Viewed
Dining (2)
Viewed
View from Room (1)
Viewed
Other (22)
04/06/2017 05/06/2017
Hotels you might also like...
Travellers also viewed these Cancun hotels
2.6 km away
The Westin Lagunamar Ocean Resort Villas & Spa
6.0 km away
Grand Fiesta Americana Coral Beach Cancun
0.2 km away
CasaMagna Marriott Cancun Resort
Show Prices
Show Prices
Show Prices
4.6 km away
Le Blanc Spa Resort
Le Blanc Spa Resort
#1 of 181 in Cancun
5,711 reviews
0.7 km away
The Ritz-Carlton, Cancun
6.2 km away
Hyatt Ziva Cancun
Hyatt Ziva Cancun
#7 of 181 in Cancun
3,624 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Welcome to the JW Marriott Cancun Resort & Spa, an oceanfront haven of unparalleled sophistication, impeccable service and warm Mexican hospitality designed for today’s most discerning travelers. Sumptuous comfort, chic residential styling and glorious waterfront views distinguish every room. Abundant taste marks every dining experience, from casual to elegant, and indulgent charm distinguishes each and every day. Relax on a spectacular beach kissed by the sun and caressed by the sparkling waters of the Caribbean. Stroll through traditional markets ablaze with color or listen to the lullaby of the ocean surf from your private balcony overlooking the sea. With its powdery sand beaches and ancient Mayan mysteries, Cancun will dazzle your senses ... more   less 

Additional Information about JW Marriott Cancun Resort & Spa

Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $319 - $731 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Cancun Resort & Spa 4.5*
Number of rooms: 448
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Marriott, Travelocity, Hotwire, Orbitz, Hotels.com, getaroom.com, Priceline, HotelQuickly and Hotel.de so you can book your JW Marriott Cancun Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
Cancun Marriott
Hotel Style:
#6 Business Hotel in Cancun
#11 Top resorts Hotel in Cancun
#12 On the Beach Hotel in Cancun
#12 Luxury Hotel in Cancun
#12 Spa Hotel in Cancun
#19 Family Hotel in Cancun
#26 Romantic Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Cancun Resort & Spa staff and other travellers.
280 questions
Ask a question

See all questions (280)

Questions? Get answers from JW Marriott Cancun Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Honestly, we noticed that every room there has some sort of view.”
  • view while sitting on balcony on the gloomiest day of our trip.
jasminew986, 23 May 2017 | Read review
“Ask for higher floor for ocean view”
debanddang, 23 May 2017 | Read review
“We were on the 4th floor and had an ocean view”
clairefs, 18 May 2017 | Read review
“Try for a sea view”
snashie, 17 May 2017 | Read review
“We stayed in the Caribbean Suite on the 12th floor, views were amazing”
mikedperl, 13 May 2017 | Read review
5 of 5
JW Marriott
US$299* /night
View Deal
Booking.comUS$349
Expedia.comUS$299
Hotwire.comUS$299
View all 11 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates