We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Park Royal Cancun

Show Prices
#59 of 181 Hotels in Cancun
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Park Royal Cancun
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

3,862 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 1,605: English reviews
Start your review of Park Royal Cancun
 Click to rate
Reviewed yesterday NEW

For great food, drinks, service, beach and pool, this is the place to go. Room service is not perfect but for the time we spent in our room, it was ok. Location is perfect : close to Playa, Tulum, Akhumal and the beautiful shopping center La Isla is right across the street.

Review collected in partnership with this hotel
 Report
Helpful?
Thank annedust
Buffalo, New York
Reviewed yesterday NEW

The room and overall hotel at the Park Royal were clean and nicely maintained. A few things brought down our satisfaction: The food was very, very average. Breakfast was the best, and dinner was the worst. Not a good selection or quality. The pools are small and cramped. You also are cornered the minute you get in to try to...

 Report
Helpful?
Thank Glzz2
Buffalo, New York
Reviewed 2 days ago NEW

We had a great time from the moment we arrived. The bellboys are ready to help you. The bar staff like Armando,Benjamin, Mario and many others make the stay a fun adventure. The staff that keep the rooms and the grounds clean at all times. Our room was always clean. The activities directors are having fun and engaging activities for...

 Report
Helpful?
Thank tamagato
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you very much for your excellent review! At Park Royal Cancun we try to make everybody’s stay unforgettable, and we are so happy that we succeeded. We are pleased that the service was exceptional and we will let them know that their hard work does not go unnoticed. We hope to welcome you back soon!

Bronx, New York
Reviewed 2 days ago NEW

I enjoyed my vacation here. My kids love it. The food is great, and I did not get food sick. Beach and pool just a few step away. I love my room and proximity to local farmacy and mall. I love the activities and open bar.

Review collected in partnership with this hotel
 Report
Helpful?
Thank Jose V
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you very much for your excellent review! At Park Royal Cancun we try to make everybody’s stay unforgettable, and we are so happy that we succeeded. We are pleased that the service was exceptional and we will let them know that their hard work does not go unnoticed. We hope to welcome you back soon!

Albany, New York
Reviewed 2 days ago NEW

I enjoyed my trip. Food was good... drinks were cold and plentiful. Everything was very clean and well maintained. The beach was always clean and free of litter of any kind. Staff were very helpful and upbeat. The location across from a major mall was a big plus. Improvement opportunities... Hotel could do a much better job getting transportation from...

Review collected in partnership with this hotel
 Report
Helpful?
Thank johnbO1996UJ
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your experience with us! We are happy to hear that you enjoyed your stay at Park Royal Cancun. We apologize for the shortcomings that you describe. We hope that these events don’t deter you from staying with us again.

Rehoboth Beach
Reviewed 3 days ago NEWvia mobile

Loved this place. Very clean, comfortable rooms and environment. Great service from everyone, but especially Carolina and Gregorio in the restaurant. Smaller all-inclusive resort with mixed clientele -- perfect combination of Mexican guests and international guests. Not one of those package deal places where everyone is from the US. Middle market price range, all the basics without bells and whistles....

 Report
Helpful?
Thank Rehobothgrrl
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you very much for your excellent review! At Park Royal Cancun we try to make everybody’s stay unforgettable, and we are so happy that we succeeded. We are pleased that the service was exceptional and we will let them know that their hard work does not go unnoticed. We hope to welcome you back soon!

Estevan
Reviewed 5 days ago NEW

We had a wonderful stay .Luis Miguel (bell boy) was very helpful, he helped to get us transportation to the airport. He was friendly and made us feel very welcomed. The food delicious, lots of selection at every meal.

Review collected in partnership with this hotel
 Report
Helpful?
Thank Roberta W
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your experience with us! We are happy to hear that you enjoyed your stay at Park Royal Cancun. We apologize for the shortcomings that you describe. We hope that these events don’t deter you from staying with us again.

Federal Way
Reviewed 5 days ago NEW

We enjoyed our days at the beach & reading poolside. The food, in general, was good - much better than the other all-inclusive down the street that we'd stayed at the previous week. And the price for all-inclusive at Park Royal was more reasonable. On the downside, the front room in our one bedroom unit was nearly useless, as the...

Review collected in partnership with this hotel
 Report
Helpful?
Thank dennisrU1322SH
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your experience with us! We are happy to hear that you enjoyed your stay at Park Royal Cancun. We apologize for the shortcomings that you describe. We hope that these events don’t deter you from staying with us again.

Aurora, Illinois
Reviewed 6 days ago NEWvia mobile

The rooms are fantastic. The staff is amazing, the facility is clean. The food... um... the food should not be the reason you come here. I could not do another sub-par-buffet, and so we left the property for dinner, and that was the best choice possible. I do not know if it is managements decisions or what the reason is,...

 Report
Helpful?
Thank KellyImagined
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your experience with us! We are happy to hear that you enjoyed your stay at Park Royal Cancun. We apologize for the shortcomings that you describe. We hope that these events don’t deter you from staying with us again.

New York
Reviewed 6 days ago NEWvia mobile

We booked through booking.com for 4 people, 2 adults 2 teens. On my booking it says 4 names but at the hotel print out from booking.com it stated 2 person 1 room. The price through booking.com says usd738, but when we checked in, we were told USD738 if for 2 and we needed to pay extra..... The hotel staff informed...

 Report
Helpful?
1Thank sharma75
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients and we apologize if that was not the service you received. We will address the...

2,712 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (2514)
Viewed
Pool/Beach Area (605)
Viewed
Hotel & Grounds (466)
Viewed
Business Centre/Function Rooms (6)
Viewed
View from Room (143)
Viewed
Dining (153)
Viewed
Bathroom (23)
Viewed
Room/Suite (231)
Viewed
Family/Play Areas (32)
Viewed
0:39
Videos (3)
Viewed
Other (852)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (115)
Viewed
Beach (16)
Viewed
Pool (20)
Viewed
Dining (11)
Viewed
Room (37)
Viewed
The Hotel (31)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (83)
Viewed
Hotel & Grounds (14)
Viewed
View from Room (2)
Viewed
Room/Suite (5)
Viewed
Dining (7)
Viewed
Pool/Beach Area (3)
Viewed
Family/Play Areas (3)
Viewed
Business Centre/Function Rooms (17)
Viewed
Other (32)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cancun hotels
0.8 km away
Flamingo Cancun Resort
Flamingo Cancun Resort
#73 of 181 in Cancun
2,711 reviews
8.7 km away
Smart Cancun by Oasis
Smart Cancun by Oasis
#42 of 181 in Cancun
527 reviews
1.5 km away
Grand Park Royal Cancun Caribe
Show Prices
Show Prices
Show Prices
4.5 km away
Oasis Palm
Oasis Palm
#77 of 181 in Cancun
2,665 reviews
7.3 km away
GR Caribe by Solaris
GR Caribe by Solaris
#23 of 181 in Cancun
2,970 reviews
7.2 km away
Royal Solaris Cancun
Royal Solaris Cancun
#33 of 181 in Cancun
3,997 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Cancun Caribe Park Royal Grand is conveniently located right in the heart of the Hotel Zone next to the very exclusive, La Isla Mall. The International Airport is located only 20 minutes from the hotel and you'll be within walking distance of the best restaurants and stores.From the Park Royal Grand walk over to Cancun's excellent shopping center and discover places like Kukulcan mall, Flamingo mall, Forum mall, Coral Negro market, and Caracol mall.Souvenirs and bargains abound as you stroll through the stores in the heart of Cancun's hotel district. Whether you are looking for a new designer outfit for yourself or a gift to take home to your loved ones, you'll find it here ... more   less 

Additional Information about Park Royal Cancun

Address: Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $238 - $559 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Royal Cancun 3.5*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Expedia, Hotels.com, Hotwire, HotelQuickly and TripOnline SA so you can book your Park Royal Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Park Royal Cancun Hotel Cancun
Park Royal Resort Cancun
Park Royal Piramides Cancun
Hotel Style:
#44 Top resorts Hotel in Cancun
#49 On the Beach Hotel in Cancun
#49 Romantic Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Park Royal Cancun staff and other travellers.
149 questions
Ask a question

See all questions (149)

Questions? Get answers from Park Royal Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Easy to move around the hotel. Easy access to the beach and a great gym with a good spinning bike leader.”
 of 5 bubbles tamagato, 26 Feb 2017 | Read review
“Try to stay in the building that the lobby is in. We didn't even get a balcony. The elevators in the lobby building worked fine. Because we were RCI guests we felt we got a lesser of a room and not treated equally.”
 of 5 bubbles randallf356, 20 Feb 2017 | Read review
“Try to get room in main side where reception is as other building only had one lift working.”
 of 5 bubbles JulesH65, 20 Feb 2017 | Read review
“regular double beds”
 of 5 bubbles marksB1957PO, 20 Feb 2017 | Read review
“Request an ocean view”
 of 5 bubbles Carolyn4874, 14 Feb 2017 | Read review
5 of 5