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Park Royal Cancun

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#58 of 181 Hotels in Cancun
Certificate of Excellence
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1 room 2 adults 0 children
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Park Royal Cancun
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3,854 Reviews from our TripAdvisor Community

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Showing 1,600: English reviews
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Rehoboth Beach
Reviewed yesterday NEWvia mobile

Loved this place. Very clean, comfortable rooms and environment. Great service from everyone, but especially Carolina and Gregorio in the restaurant. Smaller all-inclusive resort with mixed clientele -- perfect combination of Mexican guests and international guests. Not one of those package deal places where everyone is from the US. Middle market price range, all the basics without bells and whistles....

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Thank Rehobothgrrl
Estevan
Reviewed 3 days ago NEW

We had a wonderful stay .Luis Miguel (bell boy) was very helpful, he helped to get us transportation to the airport. He was friendly and made us feel very welcomed. The food delicious, lots of selection at every meal.

Review collected in partnership with this hotel
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Helpful?
Thank Roberta W
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your experience with us! We are happy to hear that you enjoyed your stay at Park Royal Cancun. We apologize for the shortcomings that you describe. We hope that these events don’t deter you from staying with us again.

Federal Way
Reviewed 3 days ago NEW

We enjoyed our days at the beach & reading poolside. The food, in general, was good - much better than the other all-inclusive down the street that we'd stayed at the previous week. And the price for all-inclusive at Park Royal was more reasonable. On the downside, the front room in our one bedroom unit was nearly useless, as the...

Review collected in partnership with this hotel
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Helpful?
Thank dennisrU1322SH
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your experience with us! We are happy to hear that you enjoyed your stay at Park Royal Cancun. We apologize for the shortcomings that you describe. We hope that these events don’t deter you from staying with us again.

Aurora, Illinois
Reviewed 4 days ago NEWvia mobile

The rooms are fantastic. The staff is amazing, the facility is clean. The food... um... the food should not be the reason you come here. I could not do another sub-par-buffet, and so we left the property for dinner, and that was the best choice possible. I do not know if it is managements decisions or what the reason is,...

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Helpful?
Thank KellyImagined
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your experience with us! We are happy to hear that you enjoyed your stay at Park Royal Cancun. We apologize for the shortcomings that you describe. We hope that these events don’t deter you from staying with us again.

New York
Reviewed 4 days ago NEWvia mobile

We booked through booking.com for 4 people, 2 adults 2 teens. On my booking it says 4 names but at the hotel print out from booking.com it stated 2 person 1 room. The price through booking.com says usd738, but when we checked in, we were told USD738 if for 2 and we needed to pay extra..... The hotel staff informed...

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1Thank sharma75
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients and we apologize if that was not the service you received. We will address the...

Porto Alegre, RS
Reviewed 4 days ago NEW

Services, location, rooms, all of the itens were perfect. I would like to highlight the attention of the staff of the restaurants, entertainers, the bars and the reception, all of them were excelent .

Review collected in partnership with this hotel
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Thank 837walkiriab
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you very much for your excellent review! At Park Royal Cancun we try to make everybody’s stay unforgettable, and we are so happy that we succeeded. We are pleased that the service was exceptional and we will let them know that their hard work does not go unnoticed. We hope to welcome you back soon!

Orlando, FL
Reviewed 4 days ago NEW

Nice place, cost effective and helpful staff, but eat somewhere else. Even the one reservation only restaurant was just average. The buffet option was hard to find anything good, which is rare for our group but everyone agreed. Rooms and common area where spotless, great beach location also.

Review collected in partnership with this hotel
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Thank Swan7750
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients and we apologize if that was not the service you received. We will address the...

Avondale, Arizona
Reviewed 6 days ago NEW

While we thoroughly enjoyed staying at the Park Royal Cancun, we had just a few issues as follows: 1. One working elevator for a 7 story building was all that was working. The second elevator was broken. 2. We could smell cigarette smoke in our room from people smoking outside. 3. Harassment from timeshare salesperson for Royal Holiday, he just...

Review collected in partnership with this hotel
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1Thank randallf356
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients and we apologize if that was not the service you received. We will address the...

Bromsgrove, United Kingdom
Reviewed 6 days ago NEW

Hotel is clean, rooms are basic, all staff except reception were very friendly and would do anything for you. Make sure you get receipts for what you pay them at start of holiday as we were charged twice for hotel tax but because we were exhausted after a long flight and delays wasn't concentrating properly. Had a massive disagreement and...

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1Thank JulesH65
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients and we apologize if that was not the service you received. We will address the...

Syosset
Reviewed 6 days ago NEW

The beach was beautiful and the location of the hotel is very close to nightlife. There is only one restaurant which was fine for us because we weren't there very long but pretty much no food options for a late night. Crowd is a little older and not a huge resort.

Review collected in partnership with this hotel
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Thank Jacqueline A
Monica C, Gerente at Park Royal Cancun, responded to this review

1. Thank you for taking the time to share your experience with us! We are happy to hear that you enjoyed your stay at Park Royal Cancun. We apologize for the shortcomings that you describe. We hope that these events don’t deter you from staying with us again.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Cancun Caribe Park Royal Grand is conveniently located right in the heart of the Hotel Zone next to the very exclusive, La Isla Mall. The International Airport is located only 20 minutes from the hotel and you'll be within walking distance of the best restaurants and stores.From the Park Royal Grand walk over to Cancun's excellent shopping center and discover places like Kukulcan mall, Flamingo mall, Forum mall, Coral Negro market, and Caracol mall.Souvenirs and bargains abound as you stroll through the stores in the heart of Cancun's hotel district. Whether you are looking for a new designer outfit for yourself or a gift to take home to your loved ones, you'll find it here ... more   less 

Additional Information about Park Royal Cancun

Address: Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $241 - $593 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Royal Cancun 3.5*
Number of rooms: 287
Reservation Options:
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Also Known As:
Park Royal Cancun Hotel Cancun
Park Royal Resort Cancun
Park Royal Piramides Cancun
Hotel Style:
#44 Top resorts Hotel in Cancun
#49 Romantic Hotel in Cancun
#49 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Park Royal Cancun staff and other travellers.
148 questions
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Questions? Get answers from Park Royal Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to stay in the building that the lobby is in. We didn't even get a balcony. The elevators in the lobby building worked fine. Because we were RCI guests we felt we got a lesser of a room and not treated equally.”
 of 5 bubbles randallf356, 20 Feb 2017 | Read review
“Try to get room in main side where reception is as other building only had one lift working.”
 of 5 bubbles JulesH65, 20 Feb 2017 | Read review
“regular double beds”
 of 5 bubbles marksB1957PO, 20 Feb 2017 | Read review
“Request an ocean view”
 of 5 bubbles Carolyn4874, 14 Feb 2017 | Read review
“I booked a room that would sleep 6, but was put in a room with two double beds. ”
 of 5 bubbles nolanc946, 13 Feb 2017 | Read review
5 of 5