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Park Royal Cancun

Booking.comUS$244*
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#61 of 181 Hotels in Cancun
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Park Royal Cancun
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4,042 Reviews from our TripAdvisor Community

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Showing 1,675: English reviews
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Pojoaque, New Mexico
Reviewed yesterday NEW

April 21, 2017 to April 28, 2017. Our party included 8 adults and 3 children (6, 9, and 11 years old). It took over 3 hours to get registered at the front desk. After waiting and waiting and waiting we were sent to our rooms with the wrong room keys! Except for one of the couples, all other adults complained...

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Helpful?
Thank 2QXLOOK
West Wareham, Massachusetts
Reviewed yesterday NEW

My family and I stayed at the Park Royal last week April 15th-22nd and could not have a better experience! The beach was beautiful and there was always something to keep everyone in our family entertained by the pool. Benji, Luis and Raul go above and beyond making sure everyone has fun! We will definitely be back later this year

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Helpful?
Thank SharonCorbett
Seattle
Reviewed yesterday NEW

Food is very poor quality, not a lot of choices and not taste. no activites whatsoever for kids.poor staff. THis is suppose to be kids friendly hotel and didn't feel like this at all. Besides kids pool area, no activies or any kind of daycare center for kids. Would not stay here again.It's better for pay few extra $ and...

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Thank Emiliya M
Reviewed 2 days ago NEW

My friends and I made a last minute decision to book this trip and we could not be happier. Check-in was simple and easy thanks to Luis who went out of his way to bring our room keys to us as we checked in fairly early in the morning. The staff at the bar and restaurants were always very friendly...

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Helpful?
Thank Valerie L
Green Valley, Arizona
Reviewed 2 days ago NEW

They are attentive to all needs of clients. They go above and beyond to take care of the vacationers. Wilberth at the Italian restaurant, Mirador, was an well trained waiter. Drinks at bar well made and food in restaurant was a nice variety every day.

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Helpful?
Thank Tra4eler
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you very much for your excellent review! At Park Royal Cancun we try to make everybody’s stay unforgettable, and we are so happy that we succeeded. We are pleased that the service was exceptional and we will let them know that their hard work does not go unnoticed. We hope to welcome you back soon!

Spokane, Washington
Reviewed 2 days ago NEW

You could stay here... or in a tent next to the highway. Rooms are noisy, beds are hard, if you aren't wearing a 3 piece suit in 85+ degree weather they won't let you into their 2 star Italian restaurant. Enjoy...

Review collected in partnership with this hotel
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Helpful?
Thank Kendal O
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients and we apologize if that was not the service you received. We will address the...

Richmond, Maine
Reviewed 2 days ago NEW

The rooms needs to be updated quite a bit. Very outdated and old. They also need either a balcony or windows that open. It was overall a good time but I definitely wouldn't go back to this hotel. It did have amazing beaches though!

Review collected in partnership with this hotel
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Helpful?
Thank Shane John H
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your honest feedback with us. We are sorry to hear that you didn't enjoy your experience at Park Royal Cancun and we wish that you didn’t leave feeling disappointed. Please know that the events you describe are not reflective of the service that we strive to provide to or guests and we...

Taylorsville, North Carolina
Reviewed 2 days ago NEW

Never again. We are Royal Holiday member at 6:30pm we still didn't have a room. Front desk was not friendly, rooms were not correct. We asked to be together and booked 3 months in advance. Kids were allowed to be the Adults Only Area, We have never had any problems with Cozumel. Will NEVER GO Back.

Review collected in partnership with this hotel
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Helpful?
Thank 710tylerl
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for the information you provided regarding your recent stay at Park Royal Cancun. We take these comments very seriously and apologize for the shortcomings you described. The quality of your stay is not reflective of the atmosphere we try to create here and we can assure you that changes will be made to improve stay of future guests....

Reviewed 3 days ago NEWvia mobile

Staying here with my friends for the week and getting to know the activity staff was amazing! It was never a dull moment and we had so much fun everyday! Big thanks to Luis, Ernesto and Benjamin for making our trip great

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Helpful?
Thank Natalie G
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you very much for your excellent review! At Park Royal Cancun we try to make everybody’s stay unforgettable, and we are so happy that we succeeded. We are pleased that the service was exceptional and we will let them know that their hard work does not go unnoticed. We hope to welcome you back soon!

US
Reviewed 4 days ago NEW

This is a budget all inclusive so a good fit for families with young children. It's a small resort and the kids will be plenty entertained by the main pool, beach, kiddie splash park, playground and endless drinks and food. For the price, it makes the most sense for young families. The rooms are large and clean, even if the...

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Helpful?
Thank liltravelbug
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients and we apologize if that was not the service you received. We will address the...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Free Internet
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Cancun Caribe Park Royal Grand is conveniently located right in the heart of the Hotel Zone next to the very exclusive, La Isla Mall. The International Airport is located only 20 minutes from the hotel and you'll be within walking distance of the best restaurants and stores.From the Park Royal Grand walk over to Cancun's excellent shopping center and discover places like Kukulcan mall, Flamingo mall, Forum mall, Coral Negro market, and Caracol mall.Souvenirs and bargains abound as you stroll through the stores in the heart of Cancun's hotel district. Whether you are looking for a new designer outfit for yourself or a gift to take home to your loved ones, you'll find it here ... more   less 

Additional Information about Park Royal Cancun

Address: Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $253 - $914 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Royal Cancun 3.5*
Number of rooms: 287
Reservation Options:
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Also Known As:
Park Royal Cancun Hotel Cancun
Park Royal Resort Cancun
Park Royal Piramides Cancun
Hotel Style:
#45 Top resorts Hotel in Cancun
#49 Romantic Hotel in Cancun
#50 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Park Royal Cancun staff and other travellers.
157 questions
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Questions? Get answers from Park Royal Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You spend minimal time in your room with the beautiful ocean, pools and activities that are offered.”
Tra4eler, 27 Apr 2017 | Read review
“In order to have any sort of decent room you need to go Presidential or Royal levels.”
isaiahcooper, 19 Apr 2017 | Read review
“Best if you don't have children”
ornellagayoso, 10 Apr 2017 | Read review
“This was the worse experience of my travel history. I have travelled extensively. Sophia was the worse person to deal with. It was so bad that I checked out of the hotel and went to the Westin. The next day manager Jose was no better. If he could not accommodate he could have been more kind. He did not show any customer service, graciousness or concern for me as a customer. I've been a manager and that is not how you treat irate CustomerS. I email d and spoke with the report to insure my stay would not be filled with upgrades, and insufficient accommodations. When I arrived I received a room that was opposite of my request, no ocenview even though I paid for an uograde. Sophia was less than nice, she blew me off and told me to call in the am. My room had two double beds, my wife and I have been married for 24 years, we've never had to sleep in double beds. This was the worse travel experience but in my life. I'm concerned that Royal Holiday has become so large that people don't matter anymote. The sheer disregard for a person like me that spent countless hours trying to insure that my travel is cperience was excellent. I was let down with no compensation or correction of the problem. Not to mention that when I arrived the lights in my room did not work. I'm appalled that I was handled in this manner. I'm not sure where this organization is going but down would be the dire tiom that I see. ”
978juanitad, 5 Apr 2017 | Read review
“Don't get studio.”
X2118RHdannyb, 3 Apr 2017 | Read review
5 of 5
Booking.com
US$244* /night
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Prices are for 1 room, 2 adults
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