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Park Royal Cancun

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Traveller (2991)
Pool & Beach (696)
Room & Suite (475)
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Overview
  • Excellent42%
  • Very good34%
  • Average14%
  • Poor5%
  • Terrible5%
Travellers talk about
“italian restaurant”(279 reviews)
“presidential suite”(141 reviews)
“el mirador”(44 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
3 Star Hotel
All hotel details
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Rooms
Jul. 1Jul. 2
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,942)
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1,923 results
Traveller rating
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274
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165
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731
619
274
134
165
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All reviewsitalian restaurantpresidential suiteel miradorupper poolmurphy bedla isla mallla verandaentertainment staffnachosadult poolmall across the streethot dogsbuffet foodbeautiful beachspring breaklobby barthe wait staff
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1,201 - 1,205 of 1,923 reviews
Reviewed September 3, 2012

Nice family resort. The rooms are ok but the ones w/o balcony need a little upgrade. The restaurant, lobby, pool and beach area are very nice and clean. They have good entertainement at day and night. The staff is very polite. I was there in...More

2  Thank Katrineh89
Response from Monica C, Gerente at Park Royal CancunResponded August 31, 2017

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients...More

Reviewed August 29, 2012

I booked my 4 nights through STA travel and when I got to Cancun the told me and my friend that there was ONLY 1 room booked. However on me ant my friends booking we booked 2 rooms after almost 3 hours waiting they told...More

3  Thank Nathhider
Response from Monica C, Gerente at Park Royal CancunResponded September 8, 2017

Thank you for the information you provided regarding your recent stay at Park Royal Cancun. We take these comments very seriously and apologize for the shortcomings you described. The quality of your stay is not reflective of the atmosphere we try to create here and...More

Reviewed August 27, 2012

Stayed in this hotel last week with my family. The beach is spectacular very clean. The pools are amazing as well. Not many hotel activites for the kids but there was some. The bars were very accommidating and the food was good for an all...More

1  Thank Alison S
Response from Monica C, Gerente at Park Royal CancunResponded September 8, 2017

Thank you for the information you provided regarding your recent stay at Park Royal Cancun. We take these comments very seriously and apologize for the shortcomings you described. The quality of your stay is not reflective of the atmosphere we try to create here and...More

Reviewed August 23, 2012

My family and I spent 8 days/7 nights and can assure everyone that we have had better hotels than this one. We do travel a lot abroad and within the US and this is our 6th time in Cancun. First of all, I want to...More

3  Thank sisinmiamiandthekeys
Response from Monica C, Gerente at Park Royal CancunResponded September 8, 2017

Thank you for the information you provided regarding your recent stay at Park Royal Cancun. We take these comments very seriously and apologize for the shortcomings you described. The quality of your stay is not reflective of the atmosphere we try to create here and...More

Reviewed August 23, 2012

We booked & paid for 2 rooms yet when we arrived there was only 1 room booked. Reservations & the front desk where so rude that I will never come back & have told friends to change hotels which they have done. Rudeness in hospitality...More

3  Thank Leighhelen
Response from Monica C, Gerente at Park Royal CancunResponded September 8, 2017

Thank you for the information you provided regarding your recent stay at Park Royal Cancun. We take these comments very seriously and apologize for the shortcomings you described. The quality of your stay is not reflective of the atmosphere we try to create here and...More

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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Internet
Spa
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Outdoor pool
Details
Price range
US$173 - US$413 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#49 Romantic Hotel in Cancun
#50 Top resorts Hotel in Cancun
#59 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$173 - US$413 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#49 Romantic Hotel in Cancun
#50 Top resorts Hotel in Cancun
#59 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (2991)
Pool & Beach (696)
Room & Suite (475)
Dining (197)
Family and Play Areas (45)
Business Centre & Event Rooms (24)
Questions & Answers
Ask a question
jlc65
May 21, 2018|
Answer
Response from Luz del Carmen R | Property representative |
Thank you for your future stay. In regards to your questions: 1. It really depends on the weather the size of the waves, nevertheless it could be a little rough for small kids. 2. Constructions should be over for your date... More
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iupjul6
May 17, 2018|
Answer
Response from Luz del Carmen R | Property representative |
The construction should be finished by no later on June 15th, 2018. Thanks!
0
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Room Tips
"Our view was not the best, but we were not in our room much, other than to sleep and shower."
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"more sleep pillows, hard to keep the shower water within the shower, goes all over the floor no matter what."
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"I have stayed in a regular standard room and a Presidential suite. I will stay in the Presidential Suite..."
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"The beds were rock hard, and very uncomfortable! We woke up really sore every morning."
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