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Park Royal Cancun

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Traveller (2921)
Pool & Beach (694)
Room & Suite (473)
Overview
  • Excellent41%
  • Very good35%
  • Average14%
  • Poor5%
  • Terrible5%
Travellers talk about
“italian restaurant”(278 reviews)
“presidential suite”(140 reviews)
“el mirador”(44 reviews)
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
3 Star Hotel
All hotel details
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,844)
There are newer reviews for Park Royal Cancun
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1,898 results
Traveller rating
721
611
271
133
162
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721
611
271
133
162
Show reviews that mention
All reviewsitalian restaurantpresidential suiteel miradorupper poolmurphy bedla isla mallla verandanachosentertainment staffadult poolmall across the streethot dogsbuffet foodspring breakbeautiful beachlobby barthe wait staff
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1,221 - 1,225 of 1,898 reviews
Reviewed 13 April 2012

We stayed here for 2 weeks in march & overall enjoyed our time there.the best thing about this place are the staff, from the resturant to the bars to the entertainment guys they were first rate.the rooms are a good size but the walls are...More

Thank Marcelle B
Response from Monica C, Gerente at Park Royal CancunResponded 8 September 2017

Thank you for taking the time to share your experience with us! We are happy to hear that you enjoyed your stay at Park Royal Cancun. We apologize for the shortcomings that you describe. We hope that these events don’t deter you from staying with...More

Reviewed 12 April 2012

My wife and I stayed at the resort the first week of February. We had an absolute blast. Mario the bartender was outstanding!!! Jonathan, part of the entertainment staff was outstanding!!!! Plenty of dacing, volleyball, soccer, and more to keep you busy. We throughly enjoyed...More

Thank Jason G
Response from Monica C, Gerente at Park Royal CancunResponded 8 September 2017

Thank you for taking the time to share your experience with us! We are happy to hear that you enjoyed your stay at Park Royal Cancun. We apologize for the shortcomings that you describe. We hope that these events don’t deter you from staying with...More

Reviewed 11 April 2012

My wife and I loved the atmosphere, rooms, accomidations, food and especially the entertainment. Paco and his team took us to the best clubs and we felt very safe. We especially loved all the special VIP treatment. We are already booking our trip for next...More

Thank Mike W
Response from Monica C, Gerente at Park Royal CancunResponded 10 September 2017

Thank you very much for your excellent review! At Park Royal Cancun we try to make everybody’s stay unforgettable, and we are so happy that we succeeded. We are pleased that the service was exceptional and we will let them know that their hard work...More

Reviewed 10 April 2012

Overall had a good stay! Good service, friendly staff. Very clean, ok beds. Pools are ok, bars close a little early (12AM) food was great, the resturant by reservation was awesome very romantic and pretty good food. Beach was fabulous, Lot's of beach chairs no...More

Thank LCRyan
Response from Monica C, Gerente at Park Royal CancunResponded 8 September 2017

Thank you for taking the time to share your experience with us! We are happy to hear that you enjoyed your stay at Park Royal Cancun. We apologize for the shortcomings that you describe. We hope that these events don’t deter you from staying with...More

Reviewed 9 April 2012

This resort only has two restaurants. One buffet and the other one is a reservation required and children under 12 are not allowed. If you have children under 12, you will be stuck with the buffet restaurant the whole time and the food is not...More

Thank Lavender73
Response from Monica C, Gerente at Park Royal CancunResponded 9 September 2017

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients...More

View more reviews
About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Internet
Spa
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Outdoor pool
Details
Price range
US$171 - US$397 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#49 Top resorts Hotel in Cancun
#49 Romantic Hotel in Cancun
#57 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$171 - US$397 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#49 Top resorts Hotel in Cancun
#49 Romantic Hotel in Cancun
#57 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (2921)
Pool & Beach (694)
Room & Suite (473)
Dining (197)
Family and Play Areas (43)
Business Centre & Event Rooms (24)
Questions & Answers
Ask a question
jlc65
15 February 2018|
Answer
Response from Luz del Carmen R | Property representative |
Dear Sir, Construction will be over by the end of June 2018. The waterpark is open the whole year. Regards,
0
Votes
Google Translation
mybabyemily
13 February 2018|
AnswerShow all 2 answers
Response from Luz del Carmen R | Property representative |
The construction will be over by June 2018. New rooms will be available by April 2018 and the new Sky Bar by June 2018.
0
Votes
Google Translation
Louise C
18 January 2018|
AnswerShow all 2 answers
Response from cheryl_snow_3 | Reviewed this property |
The Park Royal is equipped with ramps outside for guests and elevators inside also. It is very easy to maneuver around!!!
0
Votes
Room Tips
"use so caulking around doors and windows they leak badly in rain storms"
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"Need a mini fridge and better beds"
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"The windows in the lower cost stedio rooms do not open and this might keep me from re-visiting this resort. I..."
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"These are older rooms. Switch to the Grand Park Royal!!"
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