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Park Royal Cancun

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Traveller (2992)
Pool & Beach (696)
Room & Suite (475)
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Overview
  • Excellent42%
  • Very good34%
  • Average14%
  • Poor5%
  • Terrible5%
Travellers talk about
“italian restaurant”(279 reviews)
“presidential suite”(141 reviews)
“el mirador”(44 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
3 Star Hotel
All hotel details
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Reviews (4,946)
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1,923 results
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731
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274
134
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731
619
274
134
165
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All reviewsitalian restaurantpresidential suiteel miradorupper poolmurphy bedla isla mallla verandaentertainment staffnachosadult poolmall across the streethot dogsbuffet foodbeautiful beachspring breaklobby barthe wait staff
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1,301 - 1,305 of 1,923 reviews
Reviewed December 4, 2011

This resort has the 90s deco and may seem dated but it has superb service and location! Right across from the resort is the shopping mall La Isle, which has the Interactive Aquarium where you can swim with the dolphins. The service of the hotel...More

4  Thank ar_e2000
Response from Monica C, Gerente at Park Royal CancunResponded September 9, 2017

It is great to hear that you enjoyed your stay at Park Royal Cancun. We work hard to ensure that our guests receive the best service and we are happy that we are succeeding. We are sorry to hear that there were some downsides to...More

Reviewed December 2, 2011

I got back from Cancun a few days ago. My boyfriend and I stayed at the Park Royal. As soon as we got to the hotel, I realized I had booked a hotel that wasn't as big as what we were used to. As we...More

4  Thank PGirl08
Response from Monica C, Gerente at Park Royal CancunResponded September 19, 2017

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients...More

Reviewed November 26, 2011

Este verano fui al hotel Park Royal en cancun y me la pase a toda madre :D hasta hize una amigui jajaja una chava de animacion llamada Rocio que traia toda la actitud todo los dias, me gustaba la comida que ahi ofrecian y en...More

1  Thank russildi
Response from Monica C, Gerente at Park Royal CancunResponded September 9, 2017

It is great to hear that you enjoyed your stay at Park Royal Cancun. We work hard to ensure that our guests receive the best service and we are happy that we are succeeding. We are sorry to hear that there were some downsides to...More

Reviewed November 21, 2011

Great hotel with amazing staff, and excellent location. There is a great Mall, La Isla, in the front of Hotel. Special congrats to "Miguelito"!More

Thank Guidoncio
Response from Monica C, Gerente at Park Royal CancunResponded September 10, 2017

Thank you very much for your excellent review! At Park Royal Cancun we try to make everybody’s stay unforgettable, and we are so happy that we succeeded. We are pleased that the service was exceptional and we will let them know that their hard work...More

Reviewed November 18, 2011

We visited the Park Royal as two mothers traveling with our daughters. From the moment we arrived we were treated like VIPs. Jose greated us with his warm smile, got us our punch and delivered out bags promptly to our room. The beach was beautiful...More

4  Thank Karen S
Response from Monica C, Gerente at Park Royal CancunResponded September 10, 2017

Thank you very much for your excellent review! At Park Royal Cancun we try to make everybody’s stay unforgettable, and we are so happy that we succeeded. We are pleased that the service was exceptional and we will let them know that their hard work...More

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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Internet
Spa
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Outdoor pool
Details
Price range
US$159 - US$407 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#49 Romantic Hotel in Cancun
#50 Top resorts Hotel in Cancun
#59 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$159 - US$407 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#49 Romantic Hotel in Cancun
#50 Top resorts Hotel in Cancun
#59 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (2992)
Pool & Beach (696)
Room & Suite (475)
Dining (197)
Family and Play Areas (45)
Business Centre & Event Rooms (24)
Questions & Answers
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jlc65
May 21, 2018|
Answer
Response from Luz del Carmen R | Property representative |
Thank you for your future stay. In regards to your questions: 1. It really depends on the weather the size of the waves, nevertheless it could be a little rough for small kids. 2. Constructions should be over for your date... More
0
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iupjul6
May 17, 2018|
Answer
Response from Luz del Carmen R | Property representative |
The construction should be finished by no later on June 15th, 2018. Thanks!
0
Votes
Google Translation
ali seckin c
May 11, 2018|
Answer
Response from Fernando R | Reviewed this property |
The beach is very beautiful, blue water and very white sand, but with very strong waves Children's club only in the center of the city, but in the hotel there is play grand Yes, towels are provided
0
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Google Translation
Room Tips
"Our view was not the best, but we were not in our room much, other than to sleep and shower."
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"more sleep pillows, hard to keep the shower water within the shower, goes all over the floor no matter what."
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"I have stayed in a regular standard room and a Presidential suite. I will stay in the Presidential Suite..."
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"The beds were rock hard, and very uncomfortable! We woke up really sore every morning."
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