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Park Royal Cancun

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Traveller (2920)
Pool & Beach (694)
Room & Suite (473)
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Overview
  • Excellent41%
  • Very good35%
  • Average14%
  • Poor5%
  • Terrible5%
Travellers talk about
“italian restaurant”(278 reviews)
“presidential suite”(140 reviews)
“el mirador”(44 reviews)
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
3 Star Hotel
All hotel details
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Rooms
Apr. 29Apr. 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,841)
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Traveller rating
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All reviewsitalian restaurantpresidential suiteel miradorupper poolmurphy bedla isla mallla verandanachosentertainment staffadult poolmall across the streethot dogsbuffet foodspring breakbeautiful beachlobby barthe wait staff
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21 - 25 of 1,898 reviews
Reviewed 13 March 2018

4th time back at Park Royal and we will back again! Our favorite vacation spot. Yes there is construction, but we really were not bothered by it. This resort is clean and the food is fine. We never went hungry. The staff is friendly. We...More

Thank rehlander
Response from Luz del Carmen R, Gerente at Park Royal CancunResponded 14 March 2018

Dear Guest,​ First and foremost, we would like to express our gratitude for staying at Park Royal Cancún one more time and thank you for taking the time to share the delightful experience you had. Thank you for pointing out every one of our employees...More

Reviewed 10 March 2018

very good hospitality. But too much noise The employees are very attentive. the lowest rooms you can hear too much noise. Besides the building was under construction. The food and options are very good. they don't have a good internet.More

Thank marcos3setor
Response from Luz del Carmen R, Gerente at Park Royal CancunResponded 12 March 2018

Dear Guest, First and foremost, we would like to express our gratitude for staying at Park Royal Cancún. It is thanks to comments like yours that we can​ identify our opportunity areas to continue to provide a quality service, and it disappoints us to know...More

Reviewed 9 March 2018

We are timeshare owners with Royal Holiday Vacation Club. We saved for 2 years to have enough points to book a 'presidential' suite here. We were not informed that the hotel was under major construction. After the first night, we asked to be moved to...More

2  Thank Art D
Response from Luz del Carmen R, Gerente at Park Royal CancunResponded 12 March 2018

Dear Guest, Thank you for your preference. It was a pleasure to welcome you to Park Royal Cancún. It is with great concern that we read your comments. It disappoints us to know that we did not succeed in meeting your needs, for which we...More

Reviewed 9 March 2018

This was our first visit to this region and to the hotel. On the positive side: - Great location. Right on the fabulous beach, with continuous drinks service. Also across the road from La Isla shopping complex, which contains a good selection of shops, Aquarium...More

2  Thank Ruby M
Response from Luz del Carmen R, Gerente at Park Royal CancunResponded 12 March 2018

Dear Guest, First of all, we would like to thank you for choosing Park Royal Cancún as host of your recent holidays. One of our primary goals is to improve our services continually. That is why any feedback is of great value to us. Therefore,...More

Reviewed 6 March 2018 via mobile

I’ve been to Cancun many times and always stayed at the Park Royal. I was a little disappointed to see that the hotel was under construction, but it did not affect our stay. The activities guys were awesome. Gustavo, Benny, and Angel led great activities...More

Thank Amanda M
Response from Luz del Carmen R, Gerente at Park Royal CancunResponded 9 March 2018

Dear Guest, Thank you for your preference and your kind review. It was a pleasure to welcome you back to Park Royal Cancún. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction...More

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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Internet
Spa
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Outdoor pool
Details
Price range
US$176 - US$395 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#49 Romantic Hotel in Cancun
#50 Top resorts Hotel in Cancun
#58 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$176 - US$395 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#49 Romantic Hotel in Cancun
#50 Top resorts Hotel in Cancun
#58 On the Beach Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (2920)
Pool & Beach (694)
Room & Suite (473)
Dining (197)
Family and Play Areas (43)
Business Centre & Event Rooms (24)
Questions & Answers
Ask a question
jlc65
15 February 2018|
Answer
Response from Luz del Carmen R | Property representative |
Dear Sir, Construction will be over by the end of June 2018. The waterpark is open the whole year. Regards,
0
Votes
Google Translation
mybabyemily
13 February 2018|
AnswerShow all 2 answers
Response from Luz del Carmen R | Property representative |
The construction will be over by June 2018. New rooms will be available by April 2018 and the new Sky Bar by June 2018.
0
Votes
Google Translation
Louise C
18 January 2018|
AnswerShow all 2 answers
Response from cheryl_snow_3 | Reviewed this property |
The Park Royal is equipped with ramps outside for guests and elevators inside also. It is very easy to maneuver around!!!
0
Votes
Room Tips
"use so caulking around doors and windows they leak badly in rain storms"
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"Need a mini fridge and better beds"
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"The windows in the lower cost stedio rooms do not open and this might keep me from re-visiting this resort. I..."
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"These are older rooms. Switch to the Grand Park Royal!!"
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