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Park Royal Cancun

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#60 of 182 Hotels in Cancun
Certificate of Excellence
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1 room 2 adults 0 children
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Park Royal Cancun
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4,028 Reviews from our TripAdvisor Community

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There are newer reviews for Park Royal Cancun
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Showing 1,666: English reviews
St. Albert, Canada
Reviewed 3 weeks ago

Very helpful staff - friendly staff. meals had a good variety ...remember to book the Italian restaurant before 9:00 AM or you will not get in for supper! Take hotel taxis only for travel -or bus...Great resort!

Review collected in partnership with this hotel
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Helpful?
1Thank Emile M
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your experience with us! We are happy to hear that you enjoyed your stay at Park Royal Cancun. We apologize for the shortcomings that you describe. We hope that these events don’t deter you from staying with us again.

Philadelphia, Pennsylvania
Reviewed 3 weeks ago

This is the first hotel in Cancun of this class we used. Before we stayed at higher rated places. So not sure how correct my review would be. This is an average 3* resort with friendly staff and good location and very limited food options and entertainment. I think staff what makes this hotel about 4* on customer rating, nothing...

Review collected in partnership with this hotel
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2Thank 273andreil
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients and we apologize if that was not the service you received. We will address the...

Reviewed 3 weeks ago via mobile

We booked 2 presidential and an interior for a family vacation, all through same travel agent we have used in the past. Check in took a long time, over half hour to be disrespected and promised items that never happened. We had views over the parking lot, not ocean front, hit numerous issues throughout 5 day stay. We were unable...

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Helpful?
4Thank Nicole W
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients and we apologize if that was not the service you received. We will address the...

Reviewed 3 weeks ago

I went with my wife for celebrating 16 years marriage, location was great, food awesome staff wonderful, I will come back with all my family and recommend this hotel to all my family. A lot of things to do there. Lets give them a try. Wonderful place.

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Helpful?
1Thank Jonathan R
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you very much for your excellent review! At Park Royal Cancun we try to make everybody’s stay unforgettable, and we are so happy that we succeeded. We are pleased that the service was exceptional and we will let them know that their hard work does not go unnoticed. We hope to welcome you back soon!

Montreal, Quebec, Canada
Reviewed 4 weeks ago

First off, let me start by telling you that I have been to this hotel around 15 times in the last 5 years. Location is perfect; rooms as well as property are very clean and have recently been renovated. The staff at reception is great making sure we can check in fast so we can go enjoy the rest of...

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Helpful?
Thank Isabelle H
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you very much for your excellent review! At Park Royal Cancun we try to make everybody’s stay unforgettable, and we are so happy that we succeeded. We are pleased that the service was exceptional and we will let them know that their hard work does not go unnoticed. We hope to welcome you back soon!

Montreal, Quebec
Reviewed 4 weeks ago

All great..clean..hardworking staff..great location. .just a few improvement's would make a very big difference. ..cushions on the pool chairs, hooks for purses in the public washrooms, music in the bar at night.

Review collected in partnership with this hotel
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Helpful?
Thank shuttlenut
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your experience with us! We are happy to hear that you enjoyed your stay at Park Royal Cancun. We apologize for the shortcomings that you describe. We hope that these events don’t deter you from staying with us again.

Syracuse
Reviewed 4 weeks ago

This was my first inclusive vacation and this resort was superb. Spotless clean rooms and grounds. The pools were impeccable. Food and staff were so gracious and hard working. I could not have had a better experience. You about become family by the time you leave. The Italian restaurant there that requires reservations is delicious. We all had filet mignon....

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Helpful?
Thank Janet E
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you very much for your excellent review! At Park Royal Cancun we try to make everybody’s stay unforgettable, and we are so happy that we succeeded. We are pleased that the service was exceptional and we will let them know that their hard work does not go unnoticed. We hope to welcome you back soon!

Quebec City, Quebec
Reviewed 4 weeks ago

All was fantastic, excellent service, good food, beautiful weather, everything was good,all people have smile, the site was very clean, the beach very fantastic. The bar was full of all kind of drink.

Review collected in partnership with this hotel
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Thank 565prom
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you very much for your excellent review! At Park Royal Cancun we try to make everybody’s stay unforgettable, and we are so happy that we succeeded. We are pleased that the service was exceptional and we will let them know that their hard work does not go unnoticed. We hope to welcome you back soon!

Reviewed 4 weeks ago

I travelled with a group of 6 to the Park Royal for Spring Break and it was perfect for us. If you are college-aged, on a budget, and looking for a more low key resort (not Oasis) then this is definitely a great choice. There were about 4 other Spring Break groups there when we were there which was just...

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Helpful?
Thank Jules G
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you very much for your excellent review! At Park Royal Cancun we try to make everybody’s stay unforgettable, and we are so happy that we succeeded. We are pleased that the service was exceptional and we will let them know that their hard work does not go unnoticed. We hope to welcome you back soon!

Reviewed 4 weeks ago via mobile

Old facilities Only has 2 restaurants In my case people are working in the next room and over me, people in front desk say that try only work after 12 pm. I cant sleep a lot of noise Bad attention in front desk Beach are beatiful Waiters not offer nothing in pool you need to order in bar

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Helpful?
Thank Joel R
Monica C, Gerente at Park Royal Cancun, responded to this review

Thank you for taking the time to share your concerns with us. We are very disappointed to hear that your experience during your stay did not live up to your expectations. Please know that our employees are trained to deliver exceptional service to all clients and we apologize if that was not the service you received. We will address the...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Free Internet
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Cancun Caribe Park Royal Grand is conveniently located right in the heart of the Hotel Zone next to the very exclusive, La Isla Mall. The International Airport is located only 20 minutes from the hotel and you'll be within walking distance of the best restaurants and stores.From the Park Royal Grand walk over to Cancun's excellent shopping center and discover places like Kukulcan mall, Flamingo mall, Forum mall, Coral Negro market, and Caracol mall.Souvenirs and bargains abound as you stroll through the stores in the heart of Cancun's hotel district. Whether you are looking for a new designer outfit for yourself or a gift to take home to your loved ones, you'll find it here ... more   less 

Additional Information about Park Royal Cancun

Address: Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $248 - $937 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Royal Cancun 3.5*
Number of rooms: 287
Reservation Options:
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Also Known As:
Park Royal Cancun Hotel Cancun
Park Royal Resort Cancun
Park Royal Piramides Cancun
Hotel Style:
#45 Top resorts Hotel in Cancun
#49 Romantic Hotel in Cancun
#50 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Park Royal Cancun staff and other travellers.
157 questions
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Questions? Get answers from Park Royal Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“In order to have any sort of decent room you need to go Presidential or Royal levels.”
isaiahcooper, 19 Apr 2017 | Read review
“Best if you don't have children”
ornellagayoso, 10 Apr 2017 | Read review
“This was the worse experience of my travel history. I have travelled extensively. Sophia was the worse person to deal with. It was so bad that I checked out of the hotel and went to the Westin. The next day manager Jose was no better. If he could not accommodate he could have been more kind. He did not show any customer service, graciousness or concern for me as a customer. I've been a manager and that is not how you treat irate CustomerS. I email d and spoke with the report to insure my stay would not be filled with upgrades, and insufficient accommodations. When I arrived I received a room that was opposite of my request, no ocenview even though I paid for an uograde. Sophia was less than nice, she blew me off and told me to call in the am. My room had two double beds, my wife and I have been married for 24 years, we've never had to sleep in double beds. This was the worse travel experience but in my life. I'm concerned that Royal Holiday has become so large that people don't matter anymote. The sheer disregard for a person like me that spent countless hours trying to insure that my travel is cperience was excellent. I was let down with no compensation or correction of the problem. Not to mention that when I arrived the lights in my room did not work. I'm appalled that I was handled in this manner. I'm not sure where this organization is going but down would be the dire tiom that I see. ”
978juanitad, 5 Apr 2017 | Read review
“Don't get studio.”
X2118RHdannyb, 3 Apr 2017 | Read review
“Very helpful staff - friendly staff. meals had a good variety ...remember to book the Italian restaurant before 9:00 AM or you will not get in for supper! Take hotel taxis only for travel -or bus...”
932emilem, 2 Apr 2017 | Read review
5 of 5