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Moon Palace Cancun

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Traveller (17986)
Pool & Beach (3544)
Storyboard
Overview
  • Excellent68%
  • Very good19%
  • Average7%
  • Poor3%
  • Terrible3%
Travellers talk about
“sunrise section”(1,114 reviews)
“nizuc section”(706 reviews)
“flow rider”(548 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Additional information
Offers from Moon Palace Cancun
Offers & Announcements: Package Deal
Hotel deals
Offers from Moon Palace Cancun
Offers & Announcements: Package Deal
Hotel deals
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Rooms
Aug. 1Aug. 2
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (25,491)
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22,585 results
Traveller rating
14,911
4,414
1,734
795
731
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14,911
4,414
1,734
795
731
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1 - 5 of 22,585 reviews
Reviewed yesterday via mobile

This review is only for the amazing staff of Playacar who deserve more than 5 stars. This is our third year at the hotel and where we are not fully satisfied with the hotel we love the people who work here. First of all the...More

2  Thank baflorida2018
Hotel's Favourite
Reviewed November 20, 2017

We just returned from an incredible week at the Moon Palace. We've stayed at Beach Palace and Sun Palace a number of times before, and have always loved the level of service and the quality of the accomodations, so we were a bit apprehensive of...More

Review collected in partnership with this hotel
77  Thank gerald422
Response from GM_TheGrandAtMP, Gerente at Moon Palace CancunResponded November 21, 2017

Dear gerald422, Thank you for your preference in Palace Resorts. We appreciate that you have shared your comments with us. Please note that it is a pleasure for us to assist you with excellence and attentiveness every time you provide us the honor of welcoming...More

Reviewed yesterday via mobile

Really great time at the place. The staff was very friendly and accommodating to our needs. The food was excellent, but the service was over the top. Definitely recommended. Thank you to Martin , Mathew and Enrique our servers and special thanks to chef Roman...More

Thank Rita P
Reviewed yesterday via mobile

All of the music was great and very well played. It was amazing to listen to and went very well with me and my family’s dinner. Made our night completely! We sang along with some of the songs as well. We really appreciate the music...More

Thank benr4792018
Reviewed yesterday via mobile

Victoria, Samantha, Eusebio, Hugo and Aurelio were very friendly, excellent service and make our evening in Momo very good. The chef did a very good show and our meal was very nice. Highly recommend visiting Momo.

Thank Natalie K
View more reviews
About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Platinum level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Beachfront
Free Internet
Spa
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Laundry Service
Children Activities (Kid / Family Friendly)
Wheelchair Access
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Tennis Court
Spa
Hot Tub
Golf Course
Bar/Lounge
Outdoor pool
Details
Price range
US$310 - US$746 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#11 Family Hotel in Cancun
#19 Spa Hotel in Cancun
#19 Luxury Hotel in Cancun
#19 Top resorts Hotel in Cancun
#20 On the Beach Hotel in Cancun
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Details
Price range
US$310 - US$746 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#11 Family Hotel in Cancun
#19 Spa Hotel in Cancun
#19 Luxury Hotel in Cancun
#19 Top resorts Hotel in Cancun
#20 On the Beach Hotel in Cancun
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
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Traveller (17986)
Pool & Beach (3544)
Room & Suite (2675)
Dining (1724)
Family and Play Areas (388)
Amenities (224)
Business Centre & Event Rooms (157)
Questions & Answers
Ask a question
Craig D
July 20, 2018|
AnswerShow all 2 answers
Response from GM_MoonPalace_Cun | Property representative |
Dear Craig D, Moon Palace Cancun is a smoke-free resort in all our rooms and closed areas, nevertheless, you can smoke in designated open areas at the Resort. You may also approach to our Pool Concierges at the pool for any... More
0
Votes
Google Translation
Sara C
July 20, 2018|
AnswerShow all 2 answers
Response from dawnieb90 |
No and you now how to buy a pass I think it costs $99 for adults & $59 for kids these have to be paid for in cash you can no longer use resort credits
0
Votes
Jade S
July 20, 2018|
Answer
Response from Mario C | Reviewed this property |
I think you could do Congo Bongo but not Xplor. They don’t sell any of the Xcaret, Xenses, or any of the parks that you find on Xplorer’s website, they had some kind of falling out.
0
Votes
Room Tips
"Everywhere."
Read review
"Use the app to pre-register and request a room near the lobby / pool. Oceanfront not worth it unless on..."
Read review
"We stayed in 6521 which had great view of sea but far enough away not to be too noisy"
Read review
"In Nizuc Buildings 59-62."
Read review
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