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Moon Palace Cancun

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#22 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersPlatinum level
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Moon Palace Cancun
Moon Palace Cancun
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20,067 Reviews from our TripAdvisor Community

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Showing 17,946: English reviews
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Seattle, Washington
Reviewed yesterday NEW

Had an amazing week at the Moon Palace Cancun. The resort is beautiful,with plenty of activities that you don't need to worry about getting bored. Tbe staff have always been great. Eager to please.Special thank you to Berenice V. in Palace Elite for making sure I had a fan while sleeping and going out of her way. We will for...

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1Thank Karen M
Reviewed yesterday NEW

I'm going to start with my bottom line and explain. The pools are great, beach is great, the hotel is gigantic, BUT if you like fine food, good beer, maybe a nice cocktail without tequila and you care about sleeping in, a nice quiet room and a hotel with accommodating hotel management, pay the same and go to a nicer...

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1Thank Louisa8888
Neenah, Wisconsin
Reviewed yesterday NEW

This was our 4th year to visit Moon Palace in Cancun. We continue to return to the same spot every year for numerous reasons including cleanliness of the resort, variety of dining choices, good food at those places, beautiful surroundings, wonderful pools, great rooms and friendliness of staff. I'd like to recognize two specific employees: Bela Duka and Raul Rodriguez....

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Thank Michelle3567
Reviewed yesterday NEWvia mobile

The food was great, the rooms and service were excellent. You must go to the Brazilian restaurant in nizuc and the a la cart Mexican place in nizuc. All of the staff here works so hard and are always so pleasant and on top of things. I recommend tipping, anything is appreciated but you get even better service when you...

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Thank Chris T
Greenlawn, New York
Reviewed yesterday NEW

Beautiful hotel but poor location due to the lack of a beach. Despite some issues regarding room locations and pre requested special arrangements the hotel went OVER AND ABOVE to be helpful. The staff was amazing! Food was one of the best we have had in an AI. Looking forward to a future trip.

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Thank Tara_B_Travel
Reviewed yesterday NEWvia mobile

We where incredibely weel trated by Moon Palace Nisuc Staff on our recent stay; After realising there was to many distance to walk for my wife, we meeted with ---Jazmin Mendez at public relations, she helped us rent a 3 wheel scooter and moved us to the main bulding to save walking... She was really really taking care of us!...

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Thank Gilbert B
North Cape May, New Jersey
Reviewed yesterday NEW

The moon palace does not disappoint. Within 2 hours of our arrival we decided we would be back next year. The grounds are beautiful, the staff was very friendly, our room was perfect n there is so much to do right at the resort. There are plenty of options for everyone from food to activities. The pools were never ending!...

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Thank vickie d
Reviewed yesterday NEWvia mobile

We stayed at the Moon Palace Golf & Spa Resort Grand Cancun. This place had exceptional service by all staff especially a view stood out like Rogelio and Magda at the main dinning hall at the Grand and also Noe at the Los Caporales Mexican restaurant at the Moon Palace Golf & Spa Resort at the Nizuc. The room attendants...

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Thank Michael C
Litchfield, Maine
Reviewed 2 days ago NEWvia mobile

I will preface my review by saying that I am a Legendary Member (Hard Rock Resorts group). Many Palace members are Legendary as well. I had heard nothing but wonderful things about Moon Palace. And due to the price difference (and my first choice (HRRM) being full) for the week I wanted to go (my 40th birthday) we chose Moon...

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2Thank lach77
Spicer, Minnesota
Reviewed 2 days ago NEW

This was probably our tenth year in a row we have vacationed at Moon Palace and once again had a great time. We stayed at the Moon Grand and really like the larger sized rooms. The restaurants were great especially the golf course and Mo Mo. The pool side service was excellent and Claudia and Edgar at the Grand diamond...

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Thank Y327GKgregm

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Spa
  • Bar/Lounge
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Spa
  • Hot Tub
  • Golf Course
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on Cancun's tranquil south shore, this resort offers more than 2,000 accommodations, each with double whirlpool tubs, 24-hour room service and balconies. The state-of-the-art Awe Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, nightclub, 14 restaurants, bars and water sports. ... more   less 

Additional Information about Moon Palace Cancun

Address: Carretera Cancun-Chetumal Km. 36.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $498 - $1,009 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Moon Palace Cancun 4.5*
Number of rooms: 2433
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Hotels.com, BookIt.com, Orbitz and Jetsetter so you can book your Moon Palace Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Golf & Spa Resort
Moon Palace Mexico
Hotel Style:
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#13 Family Hotel in Cancun
#18 Spa Hotel in Cancun
#21 Top resorts Hotel in Cancun
#22 On the Beach Hotel in Cancun
#22 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Moon Palace Cancun staff and other travellers.
3,250 questions
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SCOTLAND UK

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Second floor and double check it's the right one before they cart you off.”
 of 5 bubbles Louisa8888, 26 Feb 2017 | Read review
“Request a room closest to the main building”
 of 5 bubbles Tara_B_Travel, 26 Feb 2017 | Read review
“Room with a balcony right next to yours not great. Smokers may be sitting outside when you want to.”
 of 5 bubbles harris592017, 25 Feb 2017 | Read review
“We stayed in presidential suite”
 of 5 bubbles MIKEM695, 25 Feb 2017 | Read review
“Seems the Sunrise section is great for families with children Nizuk is a little less busy, and the Grand is the quietest section.”
 of 5 bubbles 593nang, 24 Feb 2017 | Read review
5 of 5