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Moon Palace Cancun

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#23 of 181 Hotels in Cancun
GreenLeadersPlatinum level
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Moon Palace Cancun
Moon Palace Cancun
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20,691 Reviews from our TripAdvisor Community

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Showing 18,492: English reviews
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Edmonton, Canada
Reviewed yesterday NEW

I first want to give accolades to the amazing staff who made our trip a absolute pleasure every day. The enthusiasm and professionalism of the Entertainment and Service staff truly make this resort 5 star. OUTSTANDING Your friendly spirits added so much to our trip that we left considering many of you lifelong friends and couldn't even consider another resort...

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Thank DeanSCHM
Livonia, MI
Reviewed yesterday NEW

My husband and I just returned from a week in Moon Palace to attend a family wedding. This was our first time at an all-inclusive resort and we enjoyed it very much. It's not really our style of vacationing (we prefer traveling around and sight-seeing) but there was the opportunity to do some excursions. The resort was beautiful - everything...

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Thank jpwmi
Reviewed yesterday NEW

We spent April 5th-14th in room 7606 with a lovely ocean view and kind proximity away from other guests for quiet and privacy. The complex is lovely! Very well attended and the rooms are luxurious. A jetted tub in the main room and huge shower in the bathroom are nice amenities along with a little patio. Our room was very...

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Thank Melissa B
NJ
Reviewed 2 days ago NEW

We have seen The Grand at Moon Palace grow and get better every time! The place is modern, spacious and comfortable. We have been members since 1999 and are pleased with upgrades every time we come. The food quality gets better and better every time too! Aloha, my PVP, was able to pre book my spa treatments and tour a...

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1Thank bslau100
columbus, ohio
Reviewed 2 days ago NEW

This is by far one of the best places to stay for your money.....most of the people are very nice and accommodating....my only complaint is with the bartenders....especially the ones working the middle property/pool area.....they would ignore you...let you stand there for a while...then..sometimes someone would walk up closer to them and they would wait on that person first....I thought...

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Thank Clifton D
North Carolina
Reviewed 2 days ago NEW

My wife and i will again be traveling to the Moon Palace Grand for a week in a few days....we're going to stay at the Playacar Palace for a week first and trying to see what the reviews of the Grand show and frankly I wonder where the reviewers were staying...hearing comments about "dangerous corners' and nasty staff members makes...

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Thank maureenandrich
Reviewed 2 days ago NEW

It's the best holiday I have ever been on and the workers there where amazing. Jonah Herrera helped me get into all the games and is also such a nice person like all of the workers there. Our waiter Javier Robertos was amazing he kept on topping our drinks up and was very informative. We will be defiantly going back...

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1Thank James H
Reviewed 2 days ago NEW

We enjoyed this experience ! In the health exercise area Javie provided us with work/outs that we appreciated! The restaurants are amazing!! In the Arrecife the waiters Irmez Malerca, Aljandre Cob and Javier Povedave we excelant! Genova Ramos and Carlos Almedia kept us with service that was amazing!the Bugawbilyas restaurant we served most graciously by Javier Luavtle and Darely Chuc...

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1Thank 743lilaw
Fargo, North Dakota
Reviewed 2 days ago NEW

We stayed at Nizuc, but our passes gave us access to the Grand and Sunrise as well. It was very interesting to see the differences in both staff and guests at the 3 different resorts. I think Nizuc with the Grand access was definitely the win. The food at the Grand was exquisite. There are some improvements to be made...

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Thank jelbg
East Meadow, New York
Reviewed 2 days ago NEW

We stayed in one of the new Grand presidential Suites. It was great. We visited all the new Restaurants at Grand, visited the Spa often, and played two rounds of Golf. It was a great time. Specific info as follows: Restaurants: 1. La Trattoria 4/8– Excellent. Waiter Jesus, Assistant Waiter German, Sommelier Carlos, Manager Victoria. 2. 19th Hole Lunch and...

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Thank robert l

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Free Internet
  • Spa
  • Bar/Lounge
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Spa
  • Hot Tub
  • Golf Course
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on Cancun's tranquil south shore, this resort offers more than 2,000 accommodations, each with double whirlpool tubs, 24-hour room service and balconies. The state-of-the-art Awe Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, nightclub, 14 restaurants, bars and water sports. ... more   less 

Additional Information about Moon Palace Cancun

Address: Carretera Cancun-Chetumal Km. 36.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $472 - $1,066 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Moon Palace Cancun 4.5*
Number of rooms: 2433
Reservation Options:
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Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Golf & Spa Resort
Moon Palace Mexico
Hotel Style:
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#13 Family Hotel in Cancun
#19 Spa Hotel in Cancun
#21 Top resorts Hotel in Cancun
#22 Luxury Hotel in Cancun
#23 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Moon Palace Cancun staff and other travellers.
3,596 questions
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SCOTLAND UK

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room close to the middle property so you can take more in..less walking”
99cliftond, 28 Apr 2017 | Read review
“The rooms at the Grand are really nice and also they are new.”
G2531TFjamesh, 28 Apr 2017 | Read review
“Our room was very nice, and on the top floor. We couldn't hear any of our neighbors which was nice. However, when it would rain, I would get a constant drip on my pillow/face. Luckily the bed was a King so we could sleep on 2/3rds of it and not get wet. ”
jelbg, 28 Apr 2017 | Read review
“They all were good try to avoid the rooms by the wave surf pool it can get loud !”
489suzannel, 28 Apr 2017 | Read review
“We love the golf villas. They're quiet and more secluded.”
jdandsandy, 27 Apr 2017 | Read review
5 of 5