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Moon Palace Cancun

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Traveller (19643)
360
Panoramas (198)
Traveller (19643)
360
Panoramas (198)
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Rooms
Nov. 25Nov. 26
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1 room, 2 adults, 0 children
Standard Room
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About
  • Excellent70%
  • Very good17%
  • Average7%
  • Poor3%
  • Terrible3%
Travellers' Choice 2018 Winner
Certificate of Excellence
GreenLeaders Platinum level
Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 2,000 accommodations, each with whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities and complimentary calls to Continental US, Canada, and landlines in Mexico, Over-the-top amenities are included for everyone, families and couples alike, such the state-of-the-art Playroom for kids, a lounge designed just for Teens; an endless variety of gourmet dining options and bars, a FlowRider® Double Wave Simulator, not to mention world-class entertainment and nightlife. With the added indulgence of an AWE SPA® for hard-core pampering, and a Jack Nicklaus Signature Golf Course for enthusiasts and novices alike, Moon Palace Cancun has it all.
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Property amenities
Pool
Room Service
Restaurant
Business Centre with Internet Access
Fitness Centre with Gym / Workout Room
Free Parking
Tennis Court
Free Internet
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Accessible rooms
Refrigerator in room
Minibar
Good to know
HOTEL STYLE
Family
Green
HOTEL CLASS
Hotel links
Visit hotel website
Offers & Announcements:$1500 USD Resort Credit
Hotel deals
Location
Full view
Contact
Carretera Cancun-Chetumal Km. 36.5, Cancun 77500 Mexico
Name/address in local language
Getting there
Cancun Airport6 km
Cozumel Airport54 km
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Reviews (29,248)
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25,452 results
Traveller rating
17,473
4,567
1,800
834
778
Traveller type
Time of year
LanguageEnglish
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17,473
4,567
1,800
834
778
Show reviews that mention
All reviews sunrise section nizuc section nizuc and sunrise golf club la gondola flow rider los caporales los tacos resort credit la trattoria swing bar public relations brazilian restaurant pay tax vacation planners huge resort dolphin swim
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1 - 5 of 25,452 reviews
Reviewed today via mobile

I m writing about Edwin Arceo and Rafael Rodriguez, these two have gone beyond being an excellent waiters; they have always been there with smiles and ready to help. These two are some of the reasons why we keep coming back. Thank you for everything...More

Thank georgeveress
Hotel's Favourite
Reviewed November 20, 2017

We just returned from an incredible week at the Moon Palace. We've stayed at Beach Palace and Sun Palace a number of times before, and have always loved the level of service and the quality of the accomodations, so we were a bit apprehensive of...More

Review collected in partnership with this hotel
99  Thank gerald422
Response from GM_TheGrandAtMP, Gerente at Moon Palace CancunResponded November 21, 2017

Dear gerald422, Thank you for your preference in Palace Resorts. We appreciate that you have shared your comments with us. Please note that it is a pleasure for us to assist you with excellence and attentiveness every time you provide us the honor of welcoming...More

Reviewed today via mobile

My sister and I received massages from Lilian and Fany, and they were great. Both made sure we were comfortable. After the massage, we both felt relaxed and brand new. Overall, excellent service and excellent customer care!

Thank Venture54176189734
Reviewed today via mobile

Lillian was amazing and very professional. I will recommend to all my family that are here with us.All staff members are super new very and you are treated like family. Very very happy. Thank you very much.

Thank Dreamer14953609863
Reviewed today via mobile

Came for a wedding and the service was excellent! Went for a manicure with Miriam at the sunrise site and her service was exceptional! Very personable, beautiful quality of nails! Food was great in all restaurants!

Thank Quest30209230608
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Questions & Answers
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jawtravel2018
November 15, 2018|
AnswerShow all 3 answers
Response from tinaDerbyshire | Reviewed this property |
They can see what you have put on the pre check in when you can check in It worked for me and my requests
0
Votes
SukieS56
November 14, 2018|
AnswerShow all 3 answers
Response from SukieS56 | Reviewed this property |
Do you have their contact details?
1
Vote
Smudger15
November 14, 2018|
Answer
Response from SudhirT76 | Reviewed this property |
get in touch with customer services
0
Votes
Room Tips
"Don't choose the first floor!"
jodyb2
yesterday
Read review
"The service from Abraham Canche and Alejandra Peña was beyond great."
Cruiser67474344640
yesterday
Read review
"Top floor best for any type of view."
GoPlaces14799595636
yesterday
Read review
"Concierge level is worth every penny!"
lc986
3 days ago
Read review
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PRICE RANGE
US$327 - US$808 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
moon palace hotelmoon palace cancun mexicocancun moon palace resortmoon palace golf & spa resortmoon palace mexico
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
2433
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