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Moon Palace Cancun

Travellers' Choice award winner
#22 of 181 Hotels in Cancun
GreenLeadersPlatinum level
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Moon Palace Cancun
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19,278 Reviews from our TripAdvisor Community

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Showing 17,239: English reviews
Grand Rapids, Michigan
Reviewed yesterday NEW

The Marina at the Moon Palace is one of the reason's we like coming back to the Cancun Palace, to sail and do water sports. There is no extra charge and the water is beautiful every day. Pablo, Cristian, Javier and Greg are great. They are always helpful and very good teachers. They have '13 hobie catamarans that are super...

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Helpful?
Thank hrc63
Toronto, Canada
Reviewed yesterday NEW

1. Violeta - our Diamond Concierge connected with us well in advance of the trip to make arrangements for airport transfer, spa and room amenities. She was so kind and extremely detail oriented. Everything was looked after. Violeta met our car on arrival and processed our check-in very efficiently. She followed up with us throughout our stay to make sure...

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Thank LOUISE B
Buffalo
Reviewed yesterday NEWvia mobile

This is within the Moon Palace complex We have always been treated very special here. They make fresh guacamole table side. The best aspect is when they make Myan coffee table side. Quite a show, view the photos attached. This is a special resort!

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Thank Jeff R
Charlotte, United States
Reviewed yesterday NEW

The service and amenities at Moon Palace are beyond compare. Everything was spotless; all the staff seemed to have no priority higher than making us happy. Yes, there are bumps; and yes, they do all they can to smooth them as quickly and effectively as possible. We've stayed at many Riviera Maya resorts, and Moon Palace has to be at...

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1Thank Gwendolyn P
Reviewed yesterday NEWvia mobile

Stayed in Nizuc for 2 weeks with my partner and son aged 7, from the moment we walked in we was treated like royalty! We stayed in room 6924 facing the beach and it was perfect! The cleaners did a fantastic job and our room was cleaned daily and our fridge and toiletries were always stocked up thank you. I...

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1Thank Stevienx
Belfast, United Kingdom
Reviewed yesterday NEWvia mobile

Excellent venue for golf and relaxation. Staff very helpful and friendly in Nizuc. Laura Garcia Chavez was excellent and very professional in the fitness suite. Ricardo, Paolo and Eduardo were brilliant waiters in the various restaurants.

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Helpful?
Thank RK9590
Lafayette, Louisiana
Reviewed yesterday NEW

I'm truly one of the best resort. I recommend this place for big family. Lots to do for all ages. We been to others resorts around. By far the best. The more we go the updates of the resorts added a little bonus each time .

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Thank Tinh N
Flagler Beach, Florida
Reviewed yesterday NEWvia mobile

I enjoyed the restaurants, food was excellent. My guest room was spacious, comfortable and clean. The golf course was in excellent condition and a lot of fun to play, however I had hoped it might have a few holes with views of the picturesque sea, it didn't. But overall a great experience.

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Thank gatgol
Plevna, Ontario
Reviewed yesterday NEW

Very friendly, welcoming staff who all appeared to be enjoying their work. Slept well in the most comfortable beds we have experienced, in a clean and well appointed room. Beautiful resort. Beach well maintained as were all of the expansive grounds. We could not have improved on the resort or staff. Food was quite good but better in some areas...

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Thank Travelrg
Andreas, Pennsylvania, United States
Reviewed yesterday NEW

November was s perfect time of the year to visit this beautiful resort. The weather was still warm enough to do all the water activities. This resort is forever changing and expanding. Each time we visit here it leaves us anticipating our next trip back to Moon Palace. More expansions are in the works for 2017; even adding a water...

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Helpful?
Thank Sara C

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Spa
  • Bar/Lounge
  • Free Breakfast
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Spa
  • Hot Tub
  • Golf Course
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on Cancun's tranquil south shore, this resort offers more than 2,000 accommodations, each with double whirlpool tubs, 24-hour room service and balconies. The state-of-the-art Awe Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, nightclub, 14 restaurants, bars and water sports. ... more   less 

Additional Information about Moon Palace Cancun

Address: Carretera Cancun-Chetumal Km. 36.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $452 - $1,022 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Moon Palace Cancun 4.5*
Number of rooms: 2433
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, BookIt.com, Hotels.com, Odigeo and Jetsetter so you can book your Moon Palace Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Golf & Spa Resort
Moon Palace Mexico
Hotel Style:
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#13 Family Hotel in Cancun
#18 Spa Hotel in Cancun
#21 Top resorts Hotel in Cancun
#22 On the Beach Hotel in Cancun
#22 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Moon Palace Cancun staff and other travellers.
2,904 questions
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SCOTLAND UK

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms at the Grand are very large, and much quieter than at Nizuc or Sunrise. ”
 of 5 bubbles gwendolynp170, 5 Dec 2016 | Read review
“First floor room as no elevators”
 of 5 bubbles Travelrg, 5 Dec 2016 | Read review
“Book early to get your choice of room and it's location.”
 of 5 bubbles jspadeajr, 4 Dec 2016 | Read review
“We stayed in a Presidential suite with our adult children in regular rooms. We used our suite for several get together a for the group with room service goodies brought in. Delightful!”
 of 5 bubbles JGrace001, 4 Dec 2016 | Read review
“Stay away from the event areas, like the Mar building, as they tend to be very noisy.”
 of 5 bubbles D4906JGjamesw, 4 Dec 2016 | Read review
5 of 5
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