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Moon Palace Cancun

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Traveller (17942)
Pool & Beach (3544)
Storyboard
Overview
  • Excellent68%
  • Very good19%
  • Average7%
  • Poor3%
  • Terrible3%
Travellers talk about
“sunrise section”(1,114 reviews)
“nizuc section”(706 reviews)
“flow rider”(548 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Additional information
Offers from Moon Palace Cancun
Offers & Announcements: Package Deal
Hotel deals
Offers from Moon Palace Cancun
Offers & Announcements: Package Deal
Hotel deals
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Rooms
Jul. 29Jul. 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (25,366)
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22,496 results
Traveller rating
14,829
4,409
1,731
795
732
Traveller type
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LanguageEnglish
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14,829
4,409
1,731
795
732
Show reviews that mention
All reviewssunrise sectionnizuc sectionflow ridersunrise poolla trattoriagolf clubla gondolalos caporaleslos tacosresort creditmayan coffeeswing barpresidential suitepublic relationspay taxbrazilian restaurantvacation planners
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1 - 5 of 22,496 reviews
Reviewed yesterday via mobile

Erik was excellent and personable. He accommodated us and made sure that we were comfortable. He was very friendly and spoke to us with a genuine curiosity to get to know us. When we had to leave her asked if we needed a car pick...More

Thank Marie W
Hotel's Favourite
Reviewed November 20, 2017

We just returned from an incredible week at the Moon Palace. We've stayed at Beach Palace and Sun Palace a number of times before, and have always loved the level of service and the quality of the accomodations, so we were a bit apprehensive of...More

Review collected in partnership with this hotel
77  Thank gerald422
Response from GM_TheGrandAtMP, Gerente at Moon Palace CancunResponded November 21, 2017

Dear gerald422, Thank you for your preference in Palace Resorts. We appreciate that you have shared your comments with us. Please note that it is a pleasure for us to assist you with excellence and attentiveness every time you provide us the honor of welcoming...More

Reviewed yesterday via mobile

Our experience at Momo was excellent! Food was very delicious and service was great - Gilberto, our waiter, was very sweet and attentive to our needs! Great experience! We would definitely recommend trying Momo when you are at Moon Palace. :)

Thank Katy R
Reviewed yesterday

Great trip after last year at the grand. Si rise was amazing. And super Mario at the front desk should be promoted. He was amazing and even checked on us during his day off. Mario Made this trip a success

Review collected in partnership with this hotel
1  Thank sfrasc2000
Reviewed yesterday

Excellent service, Specious Rooms, good customer service, good dinning area, fine bar service staff, Great Pool area with all kind of drinks and food availability, well maintained Garden and lawn on the premises.

Review collected in partnership with this hotel
Thank pankajc1944
View more reviews
About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Platinum level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Beachfront
Free Internet
Spa
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Laundry Service
Children Activities (Kid / Family Friendly)
Wheelchair Access
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Tennis Court
Spa
Hot Tub
Golf Course
Bar/Lounge
Outdoor pool
Details
Price range
US$311 - US$739 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#11 Family Hotel in Cancun
#19 Spa Hotel in Cancun
#19 Luxury Hotel in Cancun
#19 Top resorts Hotel in Cancun
#20 On the Beach Hotel in Cancun
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Details
Price range
US$311 - US$739 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#11 Family Hotel in Cancun
#19 Spa Hotel in Cancun
#19 Luxury Hotel in Cancun
#19 Top resorts Hotel in Cancun
#20 On the Beach Hotel in Cancun
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (17942)
Pool & Beach (3544)
Room & Suite (2675)
Dining (1721)
Family and Play Areas (388)
Amenities (224)
Business Centre & Event Rooms (157)
Questions & Answers
Ask a question
pochelles
July 17, 2018|
AnswerShow all 2 answers
Response from thruthfull |
Yes but you have to pay a daily fee. You could get a one day free pass if you go and listen to a “time share sale pitch”. They will tell you it is not a timeshare but it is similar concept. they tell you it only take 90... More
0
Votes
derbymerlin
July 17, 2018|
Answer
Response from TheGrand_GM | Property representative |
Dear derbymerlin, Thank you very much for your loyalty, your trust and for giving us once again the opportunity to be your hosts during your upcoming visit to The Grand at Moon Palace Cancun. We will make sure that you and... More
0
Votes
Google Translation
Room Tips
"mango was a great building to stay in"
Read review
"Fine service"
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"I got the family a deal with two doubles. It's plenty of room and the kids love the jacuzzi bathtub in..."
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"Amazing rooms, no need to pay for upgraded view every view is amazing"
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