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Moon Palace Cancun

Travellers' Choice award winner
#22 of 183 Hotels in Cancun
GreenLeadersPlatinum level
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Moon Palace Cancun
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19,237 Reviews from our TripAdvisor Community

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Showing 17,204: English reviews
Cleveland, Ohio
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW

Once again, I am blown away by the level of service I received from the Diamond office at Moon Palace. Our concierge has already gone out of her way to assist us, although we haven't even arrived yet. Natalia in the Diamond office and Fernando at the Diamond reservations line have worked with us to help secure the accommodation of... More 

Helpful?
Thank MelissaZ1028
London, United Kingdom
1 review
Reviewed yesterday NEW

Best sea view room we have stayed in,fantastic foodand entertainment for all.Special thanks toJacinto Tuz and Mardo Solis for there great help and service around the pool area.Will be going back for the 4th time maybe next year.

Helpful?
Thank themaster59ge
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 days ago NEW via mobile

We spent the day at moon palace as we were staying at Beach Palace. There was a complimentary bus from Beach Palace to Moon Palace (11am and 1pm to go and 5pm and 7pm to return). The driver told us that the bus service was only from Beach Palace to moon. The other Way around was only for elite members.... More 

Helpful?
2 Thank John S
Manahawkin, New Jersey
1 review
Reviewed 2 days ago NEW via mobile

Had a wonderful time, so much to do! Food was great and this resort has exceptional service! April and Pablo by the sunrise pool made sure our drinks were always full. Alejandro in the Gondola breakfast buffet was great and went above and beyond to accommodate us! An all around awesome vacation!!!!! See you next year!

Helpful?
Thank ava2415
CarlosMoonGrand P, Gerente at Moon Palace Cancun, responded to this review

Dear ava2415, Thank you so much for your preference in Palace Resorts. It is a pleasure for us to read your very kind comments regarding your most recent visit to Moon Palace Cancun. We are delighted to know that our staff took great care of your needs and provided an exceptional service. Please be sure we will share your kind... More 

Calgary, Canada
1 review
Reviewed 2 days ago NEW

Stayed at the Sunrise for a family wedding-beautiful ! The wedding was really nice and very enjoyable from the location to the food /drinks and dance. Even though we weren't originally booked into the Sunrise as requested when booking (they tried to send us to the Grand) -they did get most of our family in the same buildings and our... More 

Helpful?
Thank SuperMario42
CarlosMoonGrand P, Gerente at Moon Palace Cancun, responded to this review

Dear SuperMario42, Thank you for your very kind words. We feel much honored that you took some of your valuable time in sharing with us your very kind comments and especially we are very pleased that the experience on your most recent visit to the Moon Palace Cancun was simply amazing, specially for such an importantg event as a wedding.... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 days ago NEW

We went down recently for a 7 day retreat and were not disappointed. The grounds are well kept, the rooms large, clean and comfortable, the pools and restaurants are plentiful and the staff... they make this place. Ever attentive and eager to please.. always with smiles on their faces. I can't say enough positive things about every single staff-member we... More 

Helpful?
Thank Heather S
CarlosMoonGrand P, Gerente at Moon Palace Cancun, responded to this review

Dear Heather S, Thank you for your preference in Palace Resorts We appreciate that you have shared your comments with us. Please note that it is a pleasure for us to assist you with excellence and attentiveness every time you provide us the honor of welcoming you to our beautiful property. We are looking forward to your next visit to... More 

San Carlos, California
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 days ago NEW

We had forty people at my son's wedding and I think everyone had a great time. This is a Big resort and for some it might be to big, however this place has something to offer to everyone. The resort is very clean, the rooms are nice with a open bar and a refrigerator in your room. You can get... More 

Helpful?
2 Thank Bob G
CarlosMoonGrand P, Gerente at Moon Palace Cancun, responded to this review

Dear Bob G, We would like to thank you for taking the time in sharing your comments with us. Please allow us to thank you for selecting us as the ideal place for an event of tremendous importance, in this case your son's wedding. Certainly, when we read and receive feedback from our guests it is rewarding for us to... More 

Barrie, Canada
1 review
Reviewed 3 days ago NEW via mobile

Went down for a family wedding of 27. Treated great from the second we got off the plane to the second we got back on it. Great selection of restaurants and food. Between the three different hotels, there was something for everyone. Linda at the sunrise pool never let a glass go empty, she was fantastic all week long and... More 

Helpful?
Thank jeffrempel
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Jeffrempel, Thank you for the five star review of our great family Resort. At Moon Palace Cancun we take steps to assist with ensuring our guests have the most amazing vacation experiences. Your preference in us as your destination is highly appreciated. Fantastic Linda has been specially commended for her excellence. It would be our pleasure to extend more... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW

I want to compliment several of the server staff. Bartender Guadalupe at the small bar next to Aqua World. We have been coming to Palace Resorts for 16 years and he is always so pleasant, helpful, friendly and helps you learn Spanish - pours great Tequila too!. Arturo is a great server at the Caribeno restaurant in the mornings. From... More 

Helpful?
Thank William H
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear William H, The confidence exuded in making Palace Resorts your preference for 16 years is immensely appreciated. We have extended special commendations to our team members mentioned for their outstanding services. We love having your here with us and look forward to hosting you to many more awe-filled vacation experiences. Thank you for the lovely TripAdvisor review. Cordially, Jose... More 

Puyallup, Washington
1 review
Reviewed 3 days ago NEW

We had a beautiful room in the Nizuc section of Moon Palace. Our room was on the third floor with ocean view. Sunrise and sunset views from our balcony were beautiful. The room had plenty of room for us, bathroom was clean and plenty spacious for us (loved the shower) and room service, which we used every morning before breakfast,... More 

Review collected in partnership with this hotel

Helpful?
Thank tuleone
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Tuleone, The Moon Palace Cancun Management and Team would like to thank you for making us your choice for your recent vacation. We are delighted to learn you had such a wonderful time at our Nizuc section. If afforded the opportunity to host you again, more excellent services, amenities and facilities will be extended to assist with confirming that... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Spa
  • Bar/Lounge
  • Free Breakfast
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Spa
  • Hot Tub
  • Golf Course
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Located on Cancun's tranquil south shore, this resort offers more than 2,000 accommodations, each with double whirlpool tubs, 24-hour room service and balconies. The state-of-the-art Awe Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, nightclub, 14 restaurants, bars and water sports. ... more   less 

Additional Information about Moon Palace Cancun

Address: Carretera Cancun-Chetumal Km. 36.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $454 - $1,031 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Moon Palace Cancun 4.5*
Number of rooms: 2433
Reservation Options:
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Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Golf & Spa Resort
Moon Palace Mexico
Hotel Style:
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#13 Family Hotel in Cancun
#18 Spa Hotel in Cancun
#21 Top resorts Hotel in Cancun
#22 On the Beach Hotel in Cancun
#22 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Moon Palace Cancun staff and other travellers.
2,894 questions
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SCOTLAND UK

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Questions? Get answers from Moon Palace Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Fantastic views”
 of 5 bubbles themaster59ge, 2 Dec 2016 | Read review
“Try to get rooms closer to the lobby/pool area, if staying at the Sunrise-buildings 10/11 & 12 are a very long walk from anything”
 of 5 bubbles SuperMario42, 1 Dec 2016 | Read review
“Splurge a bit and get an ocean front room. Start & end of each day was spent on the balcony, enjoying the view and sounds of the ocean!”
  • Ocean front room
 of 5 bubbles O9812CEheathers, 1 Dec 2016 | Read review
“No elevators buildings are three stories high I had a second floor room that I liked very much.”
 of 5 bubbles bobg408, 1 Dec 2016 | Read review
“ask for ocean side, second floor - less noisy than ground floor, not too many stairs”
 of 5 bubbles williamhK7552IA, 30 Nov 2016 | Read review
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