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Moon Palace Cancun

Travellers' Choice award winner
#23 of 182 Hotels in Cancun
GreenLeadersPlatinum level
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Moon Palace Cancun
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19,674 Reviews from our TripAdvisor Community

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Showing 17,594: English reviews
Downers Grove, Illinois
Reviewed yesterday NEW

Our week long vacation and destination wedding were truly amazing! The whole experience exceeded our expectations and allowed us to have the best day of our lives! We booked our wedding with Moon Palace in April of 2016, for our January 2017 wedding. We used a travel agent who did the initial set up of the wedding date, group reservations...

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1Thank csmp451
Reviewed yesterday NEW

We have just returned from a 11 night stay at the moon palace we stayed in the nizuc side, on arriving we really was amazed by the size and how beautiful the hotel is ! although after a while this wore thin, it is quite a lonely hotel you might make friends and not see them again its to big...

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Thank Jesscarter
Jacksonville, Florida
Reviewed 2 days ago NEW

We stayed at Moon Palace in the end of October 2016 and as it was over my daughter's birthday, I reached out to the Moon Palace staff if they would be able have a small get together. What we had was a wonderful "Frozen" theme party at the Sunrise Playroom. It was great with Frozen decorations, Olaf cake, balloon animals...

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Helpful?
Thank zan3310
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Zan3310, Thank you for choosing Moon Palace Cancun to celebrate your daughter's birthday, we feel so honored to know you and specially her enjoyed this special day. Our Diamond Concierge Violeta has been advised about your recognition and definitely we will be delighted to look forward your visit soon. Cordially, Jose Luis Gonzalez Manager Moon Palace Cancun

Chantilly, Virginia
Reviewed 2 days ago NEW

Amenities and room was so great. We took our college kids and were able to have fun, but relax and they could go out at night if they wanted. Allasandra, the pool waitress was so sweet and attentive. Great employee.

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2Thank redseworld
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Redseworld, Thank you for recognize Alejandra for his effort, we always value comments like yours because those encourage our team to keep providing the highest level of service. We sincerely hope to look forward your visit soon and perhaps have the opportunity to stay in one of our spacious accommodations that The Grand has for you. It will be...

Raeford, North Carolina
Reviewed 2 days ago NEW

We have visited Palace Resorts at numerous sites, and always enjoy our stay. this trip was particularly special as we were able to take 2 family members with us and stay in a presidential suite. the rooms were amazing, the service beyond compare, the food widely varied and excellent. there is readily available transportation from one side of the resort...

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Thank wingodia
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Wingodia, It is so wonderful to know you enjoyed a fantastic week at Moon Palace Cancun. We always feel so rewarded to hear about your commendations and highlights because this is the way that we can ensure we are in the correct way. We sincerely hope that you give us the opportunity to host you again and maybe if...

Reviewed 2 days ago NEWvia mobile

Absolutely wonderful!!!!!! Fantastic restaurants and service!!!! We stayed out in the golf villas and they furnished us a golf cart to use all over the property which is huge. Would come back in a minute!

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Helpful?
Thank Marsha L
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Marsha L, There are no other accommodation that the outstanding Golf Villas at Moon Palace Cancun, thank you for raise your wonderful experience which certainly was a true indulge. Thank you for giving us the opportunity to host you and we hope to look forward your visit soon. Sincerely, Jose Luis Gonzalez Manager Moon Palace Cancun

Lake Ozark, Missouri, United States
Reviewed 2 days ago NEWvia mobile

Great amenities however, you had to board a bus to experience the other affiliated resorts on the property. Other than that, very clean and good food and drinks. Wait staff and housekeeping was very friendly and accommodating.

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1Thank Kathy N
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Kathy N, We would like to thank you for giving us the opportunity to host you at Moon Palace Cancun. It is always very important to know your positive and feedbacks about your stay, in this case we always recommends you to consider during your stay to take the membership tour, there you will discover all benefits that Palace...

Reviewed 2 days ago NEWvia mobile

3 times I went to my room and my key wouldn't work. The people at the front desk offered no explanation. I asked if it was because the card was near my cell phone "I don't know" was the response I got all 3 times. If it is well its a 2017 and everyone had a cell phone this doesn't...

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Thank Heatherlynreid
Reviewed 2 days ago NEW

We brought our kids down for our first family trip to Moon Palace in Cancun. Our friends recommend the Moon Palace for how great the staff and food is. We got to meet great people from the resort especially Jorge Bass and Macedonio Sulub that served us breakfast and lunch - their service was a level I have never had...

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Thank Paul P
Reviewed 2 days ago NEW

Yet another wonderful holiday and this is why we keep coming back.Our Christmas trip was again a fabulous experience made special by the wonderful friendly staff and somehow extra special by the following.Rogelio the bellman at the Grand Carlos Kyle and Aldo on entertainment at theGrand pool Felix at the Grand pool Areli andVigilio atBugambilias Adriana Fatima and Laura at...

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Helpful?
Thank Jan M

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Spa
  • Bar/Lounge
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Spa
  • Hot Tub
  • Golf Course
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Laundry Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
Located on Cancun's tranquil south shore, this resort offers more than 2,000 accommodations, each with double whirlpool tubs, 24-hour room service and balconies. The state-of-the-art Awe Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, nightclub, 14 restaurants, bars and water sports. ... more   less 

Additional Information about Moon Palace Cancun

Address: Carretera Cancun-Chetumal Km. 36.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $515 - $1,042 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Moon Palace Cancun 4.5*
Number of rooms: 2433
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Hotels.com, BookIt.com and Jetsetter so you can book your Moon Palace Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Golf & Spa Resort
Moon Palace Mexico
Hotel Style:
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#13 Family Hotel in Cancun
#19 Spa Hotel in Cancun
#21 Top resorts Hotel in Cancun
#22 Luxury Hotel in Cancun
#23 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Moon Palace Cancun staff and other travellers.
3,074 questions
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SCOTLAND UK

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The hammocks on our balconies were greatly enjoyed by the kids.”
 of 5 bubbles csmp451, 20 Jan 2017 | Read review
“Stay at Grande if you want some quiet and away from the action”
 of 5 bubbles redseworld, 19 Jan 2017 | Read review
“if your with kids ask to stay in the Nizuc as it has slide in the pool.”
 of 5 bubbles O2703YTpaulp, 19 Jan 2017 | Read review
“ask for the ocean front, more money but the view is incredible”
 of 5 bubbles KrzysztofJank, 18 Jan 2017 | Read review
“Grand we feel is more for adults, Sunrise/Nizuic lots of kids activities”
 of 5 bubbles 39ering, 18 Jan 2017 | Read review
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