We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Moon Palace Cancun

Travellers' Choice award winner
#23 of 182 Hotels in Cancun
GreenLeadersPlatinum level
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Compare best prices from top travel sites
and 2 more sites!
Professional photos
Moon Palace Cancun
Moon Palace Cancun
Panoramas (26)
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

19,667 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 17,588: English reviews
Reviewed yesterday NEWvia mobile

3 times I went to my room and my key wouldn't work. The people at the front desk offered no explanation. I asked if it was because the card was near my cell phone "I don't know" was the response I got all 3 times. If it is well its a 2017 and everyone had a cell phone this doesn't...

 Report
Helpful?
Thank Heatherlynreid
Reviewed yesterday NEW

We brought our kids down for our first family trip to Moon Palace in Cancun. Our friends recommend the Moon Palace for how great the staff and food is. We got to meet great people from the resort especially Jorge Bass and Macedonio Sulub that served us breakfast and lunch - their service was a level I have never had...

 Report
Helpful?
Thank Paul P
Reviewed yesterday NEW

Yet another wonderful holiday and this is why we keep coming back.Our Christmas trip was again a fabulous experience made special by the wonderful friendly staff and somehow extra special by the following.Rogelio the bellman at the Grand Carlos Kyle and Aldo on entertainment at theGrand pool Felix at the Grand pool Areli andVigilio atBugambilias Adriana Fatima and Laura at...

 Report
Helpful?
Thank Jan M
Minneapolis, Minnesota
Reviewed 2 days ago NEW

I just want to express my appreciation for everybody's hard work. Our stay at Moon Palace last December excided our expectations. Moon Palace Resort is a huge resort but this is why we love it. You will never be bored at the resort. Our vacation at Moon Palace is always great because of the people who work there. They take...

 Report
Helpful?
2Thank Christopher J
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Christopher J, There are no words to express our gratitude for your appreciation and loyalty for Moon Palace Cancun. Our passionate members are devoted to provide an immaculate service that goes beyond your expectations and this occasion was not the exception. Your contribution and positive mentions to all our extraordinary Management team reflect our commitment to provide the highest...

Edmonton, Canada
Reviewed 2 days ago NEWvia mobile

Large resort with multiple pools. We loved that we were able to get a chair by the pool every day without waking up early. There aren't neighbouring resorts, so the beach is all for you and no one tries to sell you things while you relax. The spa was amazing and it was great using resort credits for a massage...

 Report
Helpful?
Thank rttraveltheworld
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Rttraveltheworld, Our aim at Moon Palace Cancun will always be your entire satisfaction and everytime we read comments like yours we ensure that we're achieving our commitment. Thank you for giving us the opportunity to serve you recently and we sincerely hope to look forward your visit soon. Sincerely, Jose Luis Gonzalez Manager Moon Palace Cancun

Baltimore, Maryland
Reviewed 2 days ago NEW

Well Palace you have done it again.....another great trip in the books and thanks to everyone that works here. My husband and I have been members here for many years and it just gets better and better when we visit. The company is great and to see the same people each year we come back is a testament as to...

 Report
Helpful?
Thank Erin G
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Erin G, We would like to thank you for review our property and mention how pleasant you found our Resort. Definitely as you correctly mentioned you are part of the family and we will always be delighted to serve you to make you feel at home. Is there anything I can do for you ahead of your upcoming visit...

Reviewed 2 days ago NEWvia mobile

We visited for a wedding with a group of 50. I traveled with my wife and 6month old son. Im just going to list pros and cons for ease of reading as this is my first review: **Con: an item was stolen from our room on the second last day (convenient) and when reported we basically got a "wasnt me"...

 Report
Helpful?
4Thank Christopher D
North Carolina
Reviewed 2 days ago NEWvia mobile

We just completed our Private Dinner in our suite at Sunrise as a benefit of Diamond membership. It was one of the top 5 meals I have ever had in my life. The food was fantastic with surf and turf as an entree with Banana Foster and Mayan coffee for dessert. Our server Felipe Cusillo Uch from room service was...

 Report
Helpful?
Thank retiree2
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Retiree2, Thank you for your commendations and for raise the exceptional attention that our staff toward you recently at Moon Palace Cancun. Surely all your good memories will keep for many years and those will inspire you to live the Palace Life again soon. We will be delighted to look forward your visit soon! Sincerely, Jose Luis Gonzalez Manager...

Teslin, Canada
Reviewed 2 days ago NEWvia mobile

Wow where to start! We stayed at the Grand Jan 9-16/17 We're still smiling. At check in Martin Rivas greeted us with a warm smile and got us in and settled. He was very helpful and patient with our many questions. We had the most amazing time! From the many restaurants to the gorgeous beach ALL the staff (from the...

 Report
Helpful?
2Thank Northernlights67
JoseMoonPalace, Manager at Moon Palace Cancun, responded to this review

Dear Northernlights67, On behalf of all our staff members at The Grand at Moon Palace we would like to thank you for taking your valuable time to share your gorgeous experience. We can assure you that your recognition and commendations has been shared with the corresponding team who are very happy to know about your comments. We sincerely hope that...

Stamford, England, United Kingdom
Reviewed 2 days ago NEW

I stayed here for a major international conference in the Moon Palace Arena in December 2016 attended by 7000 people a large number of whom were staying at the Moon Palace itself. Clearly this was a major test of the hotel's infrastructure, catering, amenities and services but it worked amazingly well. The rooms were well air-conditioned, the gardens immaculate and...

 Report
Helpful?
Thank Hilary A

14,633 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (13629)
Viewed
Hotel & Grounds (2345)
Viewed
Dining (973)
Viewed
Business Centre/Function Rooms (140)
Viewed
Room/Suite (1343)
Viewed
Pool/Beach Area (2675)
Viewed
Family/Play Areas (220)
Viewed
View from Room (669)
Viewed
Bathroom (121)
Viewed
1:32
Videos (8)
Viewed
Other (5135)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (967)
Viewed
Aerial Photography (119)
Viewed
Ambassador Suite (Nizuc) (74)
Viewed
Amenities (198)
Viewed
Beach (30)
Viewed
Flowrider (5)
Viewed
Jacuzzi Deluze Suite Room (Moon Grand) (84)
Viewed
Kids Pool (7)
Viewed
Main Pool at Moon Grand (25)
Viewed
Main Pool at Sunrise (69)
Viewed
Dining (239)
Viewed
Superior Deluxe Garden View King (Sunrise) (57)
Viewed
The Hotel (60)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (37)
Viewed
Hotel & Grounds (9)
Viewed
Family/Play Areas (5)
Viewed
Dining (4)
Viewed
Pool/Beach Area (4)
Viewed
View from Room (1)
Viewed
Other (14)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Cancun
8.8 km away
Zoetry Paraiso de La Bonita
Zoetry Paraiso de La Bonita
#4 of 26 in Puerto Morelos
2,097 reviews
29.0 km away
IBEROSTAR Paraiso Del Mar
IBEROSTAR Paraiso Del Mar
#7 of 11 in Playa Paraiso
4,363 reviews
29.3 km away
Iberostar Paraiso Maya
Iberostar Paraiso Maya
#5 of 11 in Playa Paraiso
4,552 reviews
Show Prices
Show Prices
Show Prices
18.3 km away
Hotel Marina El Cid Spa & Beach Resort
13.6 km away
Dreams Riviera Cancun Resort & Spa
29.2 km away
Iberostar Paraiso Lindo
Iberostar Paraiso Lindo
#4 of 11 in Playa Paraiso
5,605 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Spa
  • Bar/Lounge
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Spa
  • Hot Tub
  • Golf Course
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Laundry Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
Located on Cancun's tranquil south shore, this resort offers more than 2,000 accommodations, each with double whirlpool tubs, 24-hour room service and balconies. The state-of-the-art Awe Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, nightclub, 14 restaurants, bars and water sports. ... more   less 

Additional Information about Moon Palace Cancun

Address: Carretera Cancun-Chetumal Km. 36.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $514 - $1,042 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Moon Palace Cancun 4.5*
Number of rooms: 2433
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Hotels.com, Travelocity and Jetsetter so you can book your Moon Palace Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Golf & Spa Resort
Moon Palace Mexico
Hotel Style:
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#13 Family Hotel in Cancun
#19 Spa Hotel in Cancun
#21 Top resorts Hotel in Cancun
#22 Luxury Hotel in Cancun
#23 On the Beach Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Moon Palace Cancun staff and other travellers.
3,071 questions
Ask a question
SCOTLAND UK

See all questions (3071)

Questions? Get answers from Moon Palace Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“if your with kids ask to stay in the Nizuc as it has slide in the pool.”
 of 5 bubbles O2703YTpaulp, 19 Jan 2017 | Read review
“ask for the ocean front, more money but the view is incredible”
 of 5 bubbles KrzysztofJank, 18 Jan 2017 | Read review
“Grand we feel is more for adults, Sunrise/Nizuic lots of kids activities”
 of 5 bubbles 39ering, 18 Jan 2017 | Read review
“Ocean view was beautiful”
 of 5 bubbles 161paulettep, 18 Jan 2017 | Read review
“The Grand Section is newer and larger rooms but further away from the nightlife”
 of 5 bubbles Dana8221, 18 Jan 2017 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay