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Hotel Riu Palace Peninsula

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#19 of 181 Hotels in Cancun
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Riu Palace Peninsula
Hotel Riu Palace Peninsula
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4,722 Reviews from our TripAdvisor Community

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Showing 3,247: English reviews
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Charlotte, North Carolina
Reviewed today NEW

Me and a few girlfriends ventured down to Cancun for some RR&R and fun time. We had the BEST time!! We stayed 3/16-3/20. Al the employees were a pleasure. Form the time we entered to the time we left. My maid was always on top of her game. Talking care of me. I ordered room service every morning, showed up...

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Thank Jamie m
Reviewed yesterday NEW

Riu Palace offers consistent quality and service. We had a relaxing family vacation; foam party at infinity pool on Wed is a blast. Pro: property ground is beautiful and well designed, cleanliness, great buffet selection and quality, lots of lounge chairs/umbrellas at the beach and plenty of shade from coconut trees, close proximity to beach bar and toilet from the...

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Thank SN P
Reviewed 2 days ago NEW

This is a fabulous resort. The people working there are super, the rooms are beautiful, the property is amazing, the food is outstanding. The waiters and waitress were so nice. They seemed to enjoy working with each other and were happy to help with any requests we had. The afternoon pool parties were fun. The saxophone player and guitar/violin players...

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4Thank Mary H
Liverpool, United Kingdom
Reviewed 3 days ago NEWvia mobile

We stayed here for 11 nights in March and enjoyed every minute! The hotel is immaculate and the staff are so friendly and helpfull, they will go above and beyond for you whatever you request. The veiws from our room were amazing, the room it's self was stunning also. Very spacious and modern. The one down side is the al...

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1Thank ljftjt
Reviewed 4 days ago NEW

Stayed here for 4 nights back in Feb. The hotel ground is beautiful with multiple pools and activities throughout the day and night. We stayed in the adult only area. The rooms are large and we did not hear any noise (the building is only 3 floors and I did not see any elevator). We mostly used the adult area...

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Thank Ling L
Wausau, Wisconsin
Reviewed 4 days ago NEW

Beautiful resort! You can never go wrong at a RIU and this one was perfect! Only complaint...the elevators! Out of the 3 elevators on our side only one or two ever worked. There are 17 floors and we were on the first floor (which was still six sets of steps) and we always waited a long time! I would also...

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1Thank muchahappy
Ashford, United Kingdom
Reviewed 4 days ago NEW

This hotel is amazing ,,the staff know what customer service is and treat all guests well and the hotel is immaculate and well maintained . Definitely go all inclusive as drinks and food is available 24hr and you can have any drink , includes champagne which is very rare . This hotel is a must if you are looking for...

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2Thank paul1970hunt
Wolverhampton, United Kingdom
Reviewed 5 days ago NEWvia mobile

Stayed for a week. Everything is spot on. The rooms are spacious and decorated lovely. There are plenty of restaurants if you want waiter service. We preferred the buffet restaurant so was able to try lots of different foods. Plenty going on around the pools and quieter side near the beach area. So relaxing. The staff are excellent. The hotel...

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3Thank susijan
Cancun, Mexico
Reviewed 6 days ago NEW

Hi, I'm Jay, I'm right now at this Hotel with my family and 2 of my kids friends, total of 7 people from 10 Y/O to 45. One of the top Hotels in the area, remodeled, from exterior architectural pint of view, AWESOME, great view all around, Nice large lobby with weather control temp, locals as usual as friendly it...

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Thank jmbamd2017
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Peninsula, responded to this review

Dear guest, Thank you for choosing our hotel and for taking the time to share your experience with us. Firstly, we appreciate your positive comments about the selection of food in our restaurants. On the other hand, we are sorry to hear that our customer service failed to live up to your expectations. The ethos of our staff training requires...

Lakeville, Minnesota, United States
Reviewed 6 days ago NEW

We stayed in the adults only villas for a relaxing beach vacation. We went shopping using the buses once, which were very easy to use. Plus we visited one of the other Riu hotels to see the difference in beach, hotel style and overall comfort. We really enjoyed the Riu Palace. The adult only section was definitely worth it. Overall...

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1Thank Kjersti K

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Hot Tub
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hotel Riu Palace Peninsula

Address: Blvd Kukulkan, Km 5.5 Lote 6-C | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $383 - $741 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Peninsula 4*
Number of rooms: 562
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Hotel Style:
#16 Spa Hotel in Cancun
#17 Business Hotel in Cancun
#18 Top resorts Hotel in Cancun
#19 On the Beach Hotel in Cancun
#19 Luxury Hotel in Cancun
#25 Romantic Hotel in Cancun
#30 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Palace Peninsula staff and other travellers.
782 questions
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Brooklyn, New York
over a year ago
5 months ago
London, England
5 months ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“1629 very peaceful, best View”
 of 5 bubbles Jamiem733, 22 Mar 2017 | Read review
“Higher floor has a better view.”
 of 5 bubbles 342lingl, 18 Mar 2017 | Read review
“Ask for sea view , right next to coast”
 of 5 bubbles paul1970hunt, 18 Mar 2017 | Read review
“Go to the adult only Villa, loud neighbors thin walls.”
 of 5 bubbles jmbamd2017, 16 Mar 2017 | Read review
“Higher Up is a Must”
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 of 5 bubbles TexaTraveller99, 12 Mar 2017 | Read review
5 of 5