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Hotel Riu Palace Peninsula

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#20 of 182 Hotels in Cancun
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1 room 2 adults 0 children
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Hotel Riu Palace Peninsula
Hotel Riu Palace Peninsula
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4,818 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Riu Palace Peninsula
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Showing 3,320: English reviews
Blue Mounds
Reviewed 6 days ago NEW

We travel frequently and the petty things people complain about are not even worth mentioning. Staff - friendly. Rooms - clean, spacious and neat. Food - pretty darn good - the buffet had so much to offer it took 10 minutes to pick out your food. Service while dining - excellent. Drinks - great and not watered down. Pools -...

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4Thank mysharona1970
Reviewed 6 days ago NEW

I just got back from a one week getaway with my girlfriend at Riu Palace Peninsula and we were really pleased with everything. This place is a very, very good all inclusive resort. We arrived in the middle of a busy Saturday and were immediately upgraded to a villa in the adults only section, which was a pleasant surprise. The...

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12Thank Matt C
South Normanton, United Kingdom
Reviewed 6 days ago NEWvia mobile

Just returned from a break with my husband for our anniversary. The hotel is lovely, airy, very clean. The staff are all very friendly and helpful always have a smile they work extremely hard. Coming from England it is a long flight but well worth the trip we tipped the waiters and found them more than happy let's say if...

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3Thank Angela F
Boston, Massachusetts
Reviewed 6 days ago NEW

Excellent hotel. All staff were very friendly, especially Giovanna at the reception. She put us in a great villa that was quiet and private. The room was very clean and comfortable. The speciality restaurants were good but main restaurant had the best food. The entertainment in the evenings were good. The spa was a bit pricy. The beach was very...

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2Thank maheen2017
Lebanon, Tennessee
Reviewed 1 week ago

Wonderful place to vacation, Great, friendly employees that do whatever to make your stay a great visit. Beautiful grounds with 4 pools as well as the beach. Didn't even leave the hotel, everything you want or need there, You might want to make sure your room is away from their live stage as it is very noisy. We were allowed...

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2Thank newtravels2016
Houston, Texas
Reviewed 1 week ago

True review of this place! It is not a four or five star as advertised. Food is terrible. Reviews about buffet being the best? When you read reviews, pay attention to who wrote the reviews and where they have stayed in past. Click on their profile read where they have visited and stayed in past. The people who like it...

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6Thank Susan F
Milwaukee, Wisconsin
Reviewed 1 week ago

We are a group of 30-40 year olds who travel over spring vacation annually. This is my 4th RIU I have visited, 2nd in Cancun. I was nervous about some of the reviews I read before so wanted to comment on our experience. Overall we liked this hotel and enjoyed our vacation. There were things we liked better than other...

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4Thank melissaelis
White Pigeon, Michigan
Reviewed 1 week ago via mobile

The staff was fantastic. All of them! The room was ok. There's a bathtub in the middle of the room, which was a little weird. The furniture is mostly not usable as you feel like you're sitting on the floor. We had a great view, even on the 2nd floor. The beach and water was so beautiful. There was always...

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3Thank Lori S
Reviewed 1 week ago via mobile

I've been to cancun 6 times, I've stayed at way cheaper resorts and there was nothing fancy about this place and we paid 700$ more per person than any other hotel I've stayed at. In fact, the service at this hotel wasn't great. The staff wasn't rude but they didn't wow me like at other resorts. The first two nights...

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4Thank Tressa W
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Peninsula, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We regret that your stay at our hotel did not fulfill your conception in general. Our policy is to make every attempt to please and keep our guests content. We are sorry to hear that our customer service and room cleaning failed...

Reviewed 1 week ago

We had our room safe broken into at this hotel the 2nd day we were there. Came back and the safe was open. £200 (sterling) had been taken from my purse, they had left the credit cards, passports, etc. Hotel made out they had taken it seriously but it wasn't genuine. Security was called and apparently the maids were 'investigated'...

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5Thank Lesley W
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Peninsula, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We apologize for any inconvenience that this may have caused but the insurance companies merely take responsibility when the objects of value were in the room’s security safe at the moment of the disappearance and the safe and the room door show...

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Amenities

Highlights
  • Beachfront
  • Free Internet
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Hot Tub
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hotel Riu Palace Peninsula

Address: Blvd Kukulkan, Km 5.5 Lote 6-C | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $404 - $768 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Peninsula 4*
Number of rooms: 562
Reservation Options:
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Hotel Style:
#17 Spa Hotel in Cancun
#17 Business Hotel in Cancun
#19 Top resorts Hotel in Cancun
#20 On the Beach Hotel in Cancun
#20 Luxury Hotel in Cancun
#25 Romantic Hotel in Cancun
#30 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Palace Peninsula staff and other travellers.
820 questions
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Questions? Get answers from Hotel Riu Palace Peninsula staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High up as entertainment at night can be a bit noisy”
margo_doherty, 22 Apr 2017 | Read review
“All rooms have really good views”
evang277, 20 Apr 2017 | Read review
“Choose junior suites on the end. Huge balcony and very quiet as no one goes by your room. We were on the fifth floor - stellar view.”
mysharona1970, 17 Apr 2017 | Read review
“Beach all the way to the right is much quiet”
R4444KVmattc, 17 Apr 2017 | Read review
“Villas for privacy”
maheen2017, 17 Apr 2017 | Read review
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