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Laguna Suites Golf & Spa

#35 of 180 Hotels in Cancun
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Laguna Suites Golf & Spa
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1,031 Reviews from our TripAdvisor Community

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Showing 739: English reviews
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Reviewed 2 days ago NEWvia mobile

My best regards to the staff of Laguna Suites. You are welcoming, warm, and I'm proud to call you my Mexico family. Be well Otoniel, Keylla, Julio, Wally, Jimmy, Adrien your hospitality was remarkable and unexpected. Everything that could go wrong before our trip did. We have been blessed in our marriage of 36 years this May and all could...

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Thank Cheryl F
Upper Darby, Pennsylvania
Reviewed 2 days ago NEW

It was a beautiful peaceful friendly atmosphere the resort was small and everyone was laid back it was as if we were surrounded by family . The Staff Adriaoun Jimy, Chief Didier , Jerry ,Juan Miguel ,Oscar Edwin Alexij Otoniel Osorio Keylla, Willy Julio all friendly we were on a first name bases I will be planning a return trip....

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Thank morenag1
Reviewed 5 days ago NEW

It was a really nice place to just chill in the pool and eat super good food. No pool activities or any of that bother. Relaxing and chill. The staff at the restaurant were wonderful, particularly Oscar, Alexis and Edwin!

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Thank Mat M
Cleveland, Oklahoma
Reviewed 5 days ago NEW

We done a return vacation to Laguna Suites because we loved it so much. Let me just start with the front desk. When you arrive they are there with smiles to get your luggage and escort you to registration desk. At the desk they are also very friendly and will accommodate you with what you need. You have any questions...

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Thank BobbieJo1970
Reviewed 5 days ago NEWvia mobile

Juan, Edwin, Oscar, Alexis and all of the staff here in Laguna Suites made my family vacation here in Cancun very memorable. Very attentive, friendly and a joy to be around. Rooms fit our family of four very well and if you need anything the lobby is only a few feet away. Pool, bar, and restaurant is right in front...

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Thank Gerry T
Reviewed 6 days ago NEWvia mobile

The atmosphere is awesome at the outdoor restaurant/pool area. The food on the menu was not familiar to me most times but once ordered was nothing short of delicious! The service was always spot on and the servers/staff always greeted us by name and with a great smile! We were always made to feel special and treated as VIPs every...

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Thank Wendy C
Reviewed 6 days ago NEW

Laguna suites was a nice quiet place to stay in Cancun! If you want to enjoy Cancun, but don't neccessay want to be in all the hustle and bustle of the hotel district, consider Laguna Suites. It's not far from the beach, shopping, golf, etc. The food and service were excellent! The bar tender, Adrian made us feel like we're...

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Thank BenBlanco77515
DavidZCancun_Mexico, Manager at Laguna Suites Golf & Spa, responded to this review

Dear Guest: Thank you for sharing your lovely review in regards to your last experience at Laguna Suites Golf and Spa. Our staff works hard to pamper our guests and we are truly delighted to know that you felt among friends thanks to the amiable service provided. We will be sure to compliment the personnel you kindly mentioned by name...

Edmonton, Canada
Reviewed 1 week ago via mobile

If you are looking for night life or shopping, this is not the place for you. It's a very small quiet resort located in a residential area. It is about a 10-15 minute walk to the nearest main road, if you are looking to take public transportation. The rooms were clean and nice. Air conditioning was very good. However, the...

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Thank nikkygrace
DavidZCancun_Mexico, Manager at Laguna Suites Golf & Spa, responded to this review

Dear Guest: Thank you for your feedback. At Laguna Suites Golf and Spa, we seek to provide a memorable vacation experience for the entire family and are saddened to hear that we did not fully meet your expectations. We will be sure to share your kind comments in regards to our cleanliness with our housekeeping staff and hope to have...

Reviewed 1 week ago

We only came to this location because of the presentation that we had to do. We were promised alot of things by Imperial Resorts and they let us down several times. The drive up to this place is horrible. The neighborhood looks unsafe..The guy at the front desk wasnt welcoming at all and rude. We went into our room and...

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2Thank alisha b
DavidZCancun_Mexico, Manager at Laguna Suites Golf & Spa, responded to this review

Dear Alisha: Thank you for your feedback. We are saddened to hear that we fell short from meeting your vacation expectations and that our exclusive location at Laguna Suites Golf and Spa was not to your liking. We often receive positive feedback in regards to our cuisine and are surprised to know you didn't find our menu to be appetizing....

A TripAdvisor Member
St. George, Utah
1 review
Reviewed 2 weeks ago via mobile

Came cause it was free, had to sit through 4 hours of miserable sales presentation of time share scam. The place looks nice, but it's not that great. Food portions are small, drinks are watered down. The pool is nice. But the rooms... ugh! Ants everywhere, one TV don't work. The couch is miserable. Internet is useless in the room....

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Thank A TripAdvisor Member

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Pool
  • Bar/Lounge
  • Free Internet
  • Free Parking
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
Services
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Nested in a privileged area, in the heart of Cancun's Hotel Zone, inside the magnificent Pok Ta Pok Golf Club, Laguna Suites Golf + Spa shares the beautiful views of the golf course and unparalleled sunsets over Nichupte lagoon. ... more   less 

Additional Information about Laguna Suites Golf & Spa

Address: Paseo Pok Ta Pok Lote 3, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $199 - $295 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Laguna Suites Golf & Spa 3*
Number of rooms: 48
Reservation Options:
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Also Known As:
Laguna Suites Golf + Hotel Cancun
Laguna Hotel Cancun
Laguna Suites Cancun Mexico
Hotel Style:
#28 Spa Hotel in Cancun
#40 Family Hotel in Cancun
#46 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Laguna Suites Golf & Spa staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“i think all rooms had ther own special feature my faviorite 117 close to pool spa and dining area”
morenag1, 23 May 2017 | Read review
“I like the balcony rooms for the view.”
BobbieJo1970, 20 May 2017 | Read review
“Do not stay here...its nasty”
721alishab, 14 May 2017 | Read review
“Always when traveling carry some cash, specially one dollar bills”
, 30 Apr 2017 | Read review
“Ozone machine in room; don't know if they're standard. Bathroom had walk-in shower & added seat. Double sinks located outside bathroom.”
ruggiero901, 30 Apr 2017 | Read review
5 of 5