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Sunset Royal Beach Resort

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Sunset Royal Beach Resort
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2,716 Reviews from our TripAdvisor Community

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There are newer reviews for Sunset Royal Beach Resort
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Showing 1,712: English reviews
Reviewed 1 week ago via mobile

March 18 -25 stay- Even though the outside show arena was damaged and not used the week of our visit, shows and entertainment was still provided. Enjoyed the fun and food throughout our trip. We were shown exceptional service by waitstaff Elias and Antonio during the last fiesta on the beach. Out housekeeper services, Julia Peralta were beyond reproach and...

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Thank ChancelaandRick
Reviewed 1 week ago

Just wanted to thank Elda and Lety for their wonderful spa services. My mother and I each had a massage, facial and manicure/pedicure. We were pampered and left completely happy with our services. Everyone at the spa was so nice and accommodating.

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Thank Alice B
Lake City, South Carolina
Reviewed 1 week ago

We started out with problems. Booked all together. Pam was at correct resort, I was at the Marina (we got the 2 of us together once my reservation was located) and my husband's booking nowhere to be found. Because you don't get a room key, until you sit with concierge, the correction could not be made until Monday morning because...

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1Thank greenlycynthia
Reviewed 1 week ago via mobile

My family took Ali's water aerobic class in the AM and I took his dance class in the afternoon and my son and I also won at the after lunch bingo games. Ali is Cancun's very own Ken doll. His charisma and welcoming spirit had my family eager to participate in all his activities. It didn't hurt that he's gorgeous...

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Thank Courtney F
Grande Prairie, Canada
Reviewed 1 week ago

Our waiter, Javier Rivera, was very accommodating and friendly. I have dairy and gluten allergies. Javier put together a special dessert of jello with fruit inside with a strawberry and spinach sweet sauce. I was so impressed that he took the time and was very creative in doing this for me. He was the only waiter that went out of...

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1Thank kbt762017
Calgary, Canada
Reviewed 1 week ago

Beautiful place,very nice people,excellent food , awesome entertainment team.Nice and efficient maids.Just to mention a few of people that stud out, Miguel, Elendy, Carolina, Yetzi, Jonny, Ali, Edy. One little thing Italien restaurant at dinner was slow, but overall we had a great time. Thanks!

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Thank danapetri
Michel A, General Manager at Sunset Royal Beach Resort, responded to this review

Dear Danapetri: Thank you very much for submitting your opinion regarding your recent stay at the Sunset Royal Beach Resort. I am happy to learn that you enjoyed your stay with us and I appreciate your ibservations regarding our service and facilities. I will definitely share your kind words with: Miguel, Elendy, Carolina, Yetzi, Johnny, Ali and Edy. Once again,...

Owings, Maryland
Reviewed 1 week ago

I've been here since 4/4 and am lucky enough to stay until 4/18. The service is great...food as well. Many wonderful people to make this an enjoyable vacation. Alberto, Julius and Rosy in the restaurant, to name a few outstanding ones (Sorry, haven't noted all their names.) Rosa, in housekeeping, is truly a gift to this place with her amazingly...

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Thank cherylemery
Michel A, General Manager at Sunset Royal Beach Resort, responded to this review

Dear Cherylemery: Thank you very much for taking part of your time to let us know about your recent stay at the Sunset Royal Beach Resort. I am thrilled to learn that you have enjoyed our facilities, activities as well as the Food and Beverage options. I will definitely share your kind words with the rest of the team and...

Calgary, Canada
Reviewed 2 weeks ago

We had a great time at the Royal. Great people, nice place, good location…The whole entertainment team, was awesome and, in spite of persistent sunburns, we had a great time hanging out by the pool. Ali was especially fun and made us smile, laugh, and dance every day. Jonny, Edy and Ali had a variety of activities on the go...

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Thank _irflorea
Michel A, General Manager at Sunset Royal Beach Resort, responded to this review

Dear Guest: Thank you very much for taking part of your time, to let us know about your recent stay at the Sunset Royal Beach Resort. I appreciate your feed back and very happy to learn that your stay with us was as expected and you and your family had a great experience at the Sunset. I will definitely share...

Plainville, Connecticut
Reviewed 2 weeks ago

Place is very nice,great beach ,Italian restaurant excellent,rest of them just okay. The bad thing is make sure you lock your safe in the room,I had the safe closed but forgot to lock it and notice when we came back to the room at 10:00pm the maid came in again at night and put mints on the bed and I...

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Thank Ellen S
Toronto, Canada
Reviewed 2 weeks ago

nice place, nice people, hotel staff are excellent especially our butler at the 8th floor Sergio he is so quick to respond when you call him for assistance...we had a great time at the resort! would highly recommend the place to family and friends...looking forward to come back to this place for a longer time in the future!

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Thank abs_gvs

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free Internet
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
Services
  • Room Service
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Sunset Royal Beach Resort

Address: Blvd. Kukulkan Km. 10 | Zona Hotelera, Cancun 77500, Mexico (Formerly Sunset Royal Cancun Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $244 - $460 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunset Royal Beach Resort 4*
Number of rooms: 204
Reservation Options:
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Also Known As:
Sunset Cancun Hotel
Sunset Royal Hotel Cancun
Royal Sunset Resort Cancun
Sunset Royal Resort Cancun
Royal Sunset Hotel Cancun
Royal Sunset Cancun Mexico
Sunset Royal Cancun Hotel
Hotel Style:
#35 Luxury Hotel in Cancun
#39 Top resorts Hotel in Cancun
#43 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sunset Royal Beach Resort staff and other travellers.
114 questions
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Arlington, Texas

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Questions? Get answers from Sunset Royal Beach Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from lower floors close to middle of the hotel the band plays all night”
  • Dingy gray rough towels
  • Hair around blow dryer that is definitely not mines :(
  • Stains on comforter
LovelyL1946, 20 Apr 2017 | Read review
“Ocean view have a tiny stand only balcony. Stay away from the elevators if you have an early morning tour to get up for.”
ILuvMX2013, 20 Apr 2017 | Read review
“Awesome Marina view & beautiful sunsets on that side nightly.”
greenlycynthia, 14 Apr 2017 | Read review
“Definately worth the trip!”
cherylemery, 12 Apr 2017 | Read review
“favorite employee Cesar at the Aqua Grill”
EllenS325, 11 Apr 2017 | Read review
5 of 5