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Sunset Royal Beach Resort

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Sunset Royal Beach Resort
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2,636 Reviews from our TripAdvisor Community

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Showing 1,659: English reviews
Fayetteville, North Carolina
Reviewed 26 January 2015

My husband and I just returned from our honeymoon at Sunset Royal. We had a fantastic time with the all-inclusive package. In fact, I strongly recommend that anyone visiting the resort purchase the all-inclusive package. We had endless food and drinks at no extra charge for the entire week! This included full course meals at Capriccio and Aquario and endless...

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2Thank Jade H
Reviewed 25 January 2015

Had a great time the facilities were very nice. Several staff members went beyond what was expected and made for an enjoyable stay. Like to especially compliment Reynaldo for taking care of our room and the "extra" attention. Carlos and Rubon went beyond being courteous and helpful in the restaurant. Hector always provided great service in the lounge bar. Rosa...

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1Thank Daniel F
Mount Pleasant, Iowa, United States
Reviewed 25 January 2015

This was a time share trade. Second year in a row where we read marginal reviews of a resort then absolutely loved it! Makes me wonder what would make some people happy. The location is fabulous, the beach the best I've been on. The location relative to shopping, night life, etc also excellent. The main thing that would make me...

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Thank Tobin J
Reviewed 20 January 2015

Had great view in room. woyld have liked a balcony u could sit on. room service food lacking, usually wasn't made thw way listed and was out of several items throughout week. Food in Capriccio was great as was the service provided by Francisco our waiter in mornings. Food on buffet offered excellent choices. Entertainment was good and kept people...

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Thank ChancelaandRick
Reviewed 18 January 2015

This resort is at a prime location, only about a 10 minutes' walk to downtown! The beach and pool weren't crowded at all, but the pool is a bit small and very shallow. Franco and Daniel, both part of the entertainment team, helped make this vacation stand out!! Although the all-inclusive fees were ridiculously high (they made us pay for...

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Thank StephLabib
Montrose, Colorado, United States
Reviewed 16 January 2015 via mobile

Overall we enjoyed our stay at this nice resort on the beach in Cancun. All of the resort staff we were in contact with were courteous polite and very helpful. Particularly Carlos Capoto in the main restaurant and waiter Ruben. Food choices were very good and quality and value excellent. The staff are not accustomed to receiving tips and go...

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1Thank RandyBWhite
London, United Kingdom
Reviewed 11 January 2015

We're a young English couple in our 20s and were very let down by this hotel. We went to the Dominican Republic last year and expected a similar kind of service to that, but didn't receive anything close. Also, I'd just like to be clear that we're not complainers - we just work hard and expect what we've paid for....

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3Thank Issy M
Dayton, Ohio
Reviewed 10 January 2015

We have stayed here twice, once in July 2013 and once in Jan 2015. The first time was a sales pitch presentation with a discounted stay for 5 days. We stayed on the 6th floor with a sea view. We ended up purchasing the membership through their high-pressure sales tactics as an investment with 3 RCI weeks that we can...

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2Thank micah20152015
Cornwall, Canada
Reviewed 10 January 2015

We had another beautiful 2 weeks at our favorite place in Cancun. Although this hotel is not "grandios" in it's appearance, it more than makes up for it in it's people working there: the best waiter for breakfast and lunch is Guadalupe. He remembers what we like and it's on our table before we even sit down! The breakfast chef...

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1Thank Pierre C
Red Deer, Canada
Reviewed 6 January 2015

I am currently staying at this resort and must say that although we are VIP members at Sunset Hacienda Tres Rios we were first given a room on the 9th floor which flooded as the air conditioning outflow was blocked with garbage; we used towels to sponge away the water until maintenance showed up. The young man used a piece...

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3Thank mariache2013
DavidZCancun_Mexico, Manager at Sunset Royal Beach Resort, responded to this review

Thank you for your review. We are very sorry that your experience at Sunset Royal was not up to your expectations. We appreciate your feedback and want to apologize for the inconviences; we hope you will give us the opportunity to better serve on your next stay in Cancun.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free Internet
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
Services
  • Room Service
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Sunset Royal Beach Resort

Address: Blvd. Kukulkan Km. 10 | Zona Hotelera, Cancun 77500, Mexico (Formerly Sunset Royal Cancun Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $247 - $440 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunset Royal Beach Resort 4*
Number of rooms: 204
Reservation Options:
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Also Known As:
Sunset Cancun Hotel
Sunset Royal Hotel Cancun
Royal Sunset Resort Cancun
Sunset Royal Resort Cancun
Royal Sunset Hotel Cancun
Royal Sunset Cancun Mexico
Sunset Royal Cancun Hotel
Hotel Style:
#35 Luxury Hotel in Cancun
#40 Top resorts Hotel in Cancun
#44 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sunset Royal Beach Resort staff and other travellers.
109 questions
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Plymouth, Minnesota

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms that face the ocean, but then that's why you're there, right?”
 of 5 bubbles gekvarda, 21 Mar 2017 | Read review
“Ocean views on the higher floors are the best.”
 of 5 bubbles WinnipegBev, 19 Mar 2017 | Read review
“Higher floors are less noisy on interior where the restaurant is.”
 of 5 bubbles kassiealexander70, 19 Mar 2017 | Read review
“908-1&2 are two suites with the same entrance. one side has city view and one ocean view. We loved it .”
 of 5 bubbles katha402, 14 Mar 2017 | Read review
“Make sure to tip the house keeping. They do an amazing job every day!!!”
 of 5 bubbles ellies435, 11 Mar 2017 | Read review
5 of 5