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The perfect family hideaway is yours at The Royal Cancun, a lovely Cancun hotel offering both All-Inclusive plan and European plan. Boasting impeccable gardens and recently refurbished buildings that evoke a traditional Mexican village, and delighting guests yearning for a sunny beach with turquoise waters in the Hotel Zone of Cancun, only 5 minutes from the best shopping malls of the area. Our staff offers impeccable service to give you memorable days and moments during your Cancun vacation. The sheltered beach and shallow waters of the Caribbean Sea are safe and perfect for the little ones. Enjoy relaxing days with your family and all the benefits of our All-Inclusive plan. Also, take advantage of the free access to the sister resort The Royal Sands -only 10 minutes away- where you can enjoy the delicious cuisine and beverages offered in its restaurants and bars.
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The Royal Cancun All Suites Resort is celebrated by guests for its tranquil, family-friendly atmosphere, which stands in contrast to Cancun's well-known party scene. The resort's cleanliness, especially the well-kept grounds and meticulous housekeeping, consistently earns high marks from reviewers.
While the spacious and tidy rooms are a hit, some visitors have pointed out noise disturbances and occasional slow room service. Although the beachfront location is popular for its calm waters and accessibility to nearby attractions, a number of guests feel the amenities, dining options, and overall value could be improved.
Location
Beachfront
Atmosphere
Tranquil
Rooms
Spacious
Value
Expensive
Cleanliness
Immaculate
Noise level
Mixed
Service
Friendly
Amenities
Satisfactory
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We were totally thrilled with the cleanliness and service during our 4 week stay. So many workers went out of their way to assure us of having a great time.The activity staff really wanted us to have fun and Felix and Carolina made sure of that, while Fernando went above and beyond. Michelle was the sweetest concierge that helped us with reservations and questions as this was our first time at this resort and was always available. Rosario kept our room spotless and returned something to us that we had left in the room when we changed rooms. Luis did an excellent job in the restaurant and made everyone feel they deserved extra attention. One of the gardeners brought me flowers. Adrian who worked the pool assisted us with our chairs and one evening actually stopped what he was doing to take us to our friends villa when we were lost. Mauel was a very attentive waiter at the pool. And if that isn't enough to show how nice it was to stay here, every time I walked into the grocery store Maria greeted me by my name. Although there is only 2 restaurants there is a Royal Express to buy family style dinners such as whole roast chicken, BBQ ribs, fried chicken along with sides and desserts. Delicious Pizza is always available along with room service. The pools are heated, the public bathrooms are constantly cleaned, the lawns and trees are manicured and the beach has boating and other water sports, and there are no waves. Don't come here if you want a fancy fancy hotel. Come here if you want service, cleanliness, and lots of friendly people who seem to come back year after year.
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Date of stay: January 2020
Value
Location
Service
Room Tip:Be aware that rooms facing the lagoon look over the parking lot and road.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sandra_MRL, Online Community Care Agent at The Royal Cancun All Suites Resort
Responded Feb 20, 2020
Dear Joel L, Thank you for taking the time to review your recent stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We appreciate your kind words and we look forward to welcoming you back soon. Warm Regards.
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My second visit to this resort and it was just as wonderful as the first. I specifically enjoy this resort because of the condo style accommodations, location and the glassy ocean conditions. Very nice beach front area with calm water, fun views of all the action, lawn chairs etc, cabana service, two pools, onsite restaurants and tourist booking office. Elizabeth at the front desk is pure joy. She always greeted us when entered & always inquired if there was anything needed. Vicente in transportation made sure to introduce himself and greeted my wife and I when we exited or returned & always inquired as to anything that we may need. Same for Jeremias at transportation who recognized me from my last trip and welcomed me back. Lastly, a big thank you to housekeepers Josefina, Guadalupe & Veronica(?) for the Spanish lessons! I cannot think of a single thing I would change. I see random online complaints and I really feel that if a guest has a bad experience at your resort, maybe that guest should consider if they are the problem instead of the resort. That being said, I do not book the all inclusive packages as I prefer to explore the city of Cancun and the Hotel Zone for restaurants. The condo style rooms with full kitchen are great for buying groceries for snack lunches and making your own drinks. This resort is very well maintained and whomever is hiring and training the staff should receive a hearty congratulations as the staff are some the best and well trained I've seen in my many years of traveling. I really felt like they work hard to make the guests comfortable and feel special. This is a great place to stay.
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Review collected in partnership with this hotel
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alberto Vicente Martinez, Owner at The Royal Cancun All Suites Resort
Responded Sep 7, 2021
Dear Jeff W, Thank you for taking the time to post about The Royal Cancun. We're glad to learn you and your family had a 5 stars experience during your recent visit. We always strive to provide our guests with the highest satisfaction levels available, and it is pleasant to learn we achieved this goal with you. It's wonderful to see that you were able to enjoy yourselves at the resort and that the staff, especially Elizabeth, Vicente, Jeremias, Josefina, Guadalupe and Verónica, made you feel right at home. We look forward to welcoming you back during your next visit to the Mexican Caribbean. Warm Regards.
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We visited The Royal Cancun in March of ‘21. The rooms are immaculate and the staff does a thorough job of cleaning. The entire resort is constantly being cleaned and sanitized and all staff wear masks. I felt very safe here. The kitchen is handy. There is a small market on the premises. I took a taxi to the local grocery store (Chedraui) to stock up for the week. We vegged on the beach for the whole trip although I did work a few days. The wifi supports Zoom calls and there is individual secure wifi per unit. The beach is long and lovely. The resort offers many free water sports and lessons. The sealife is plentiful and fun to see with snorkel gear. This is a tranquil resort that does not have loud music on the beach or by the pool. It’s not a party scene, but a lovely place to relax. There is live music at the outdoor restaurant several times a week. The pirate ships go past the resort, which is fun to watch. The staff are dedicated, friendly, and helpful. Enjoy your stay!
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Date of stay: March 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karla M, Other at The Royal Cancun All Suites Resort
Responded Apr 9, 2021
Dear Guest, Thank you so much for your wonderful and thorough review. We are happy to see you enjoyed the resort and felt safe during your stay. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.
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We stayed for a full week at the Royal Cancún all suites resort in Cancun with our family of four (my wife and I and our two boys ages 13 and 15). The resort itself is well maintained and has an absolutely beautiful beach that seems less crowded than many of the other resorts. However, the Sens hotel immediately next door has loud beach parties every night (there are also no less than three beer themed party pirate ships that go on a nightly dance cruise around the bay that dock a few minutes walk walk away), which ultimately makes this a less than ideal location for families or anyone looking for a quiet and relaxing vacation. Even with the doors and windows to our suite closed we could hear the thumping beat and every word of every song. Fortunately the music mostly dies down by midnight or so.
The rooms themselves are very nice if nondescript and outdated- and very clean.
If you stay here, you can avoid the 90 minute timeshare sales process that seems to be mandatory with check in (after travel all day we just wanted to get to our room and not listen to a sales pitch) and ask you “personal concierge (ie timeshare salesperson) to take you directly to your room.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sandra_MRL, Online Community Care Agent at The Royal Cancun All Suites Resort
Responded Feb 27, 2020
Dear BrightonNY, Thank you so much for your review. We truly appreciate hearing from all of our guests regarding their vacations. Our resorts are built with relaxation in mind and we always aim to offer a relaxed experience taking care of your good rest without noise or any annoyance. We're disappointed to learn you didn’t enjoy this relaxation due to the neighboring resort and third-party activities. We always encourage our guests to let us know right away of any needs or issues that they encounter during their stay, as we want the opportunity to make it right. Our property tours are a great way to find out more about Royal Resorts as well as what vacation ownership can do for the way that you travel in the future. However, we understand that vacation ownership may not be for everyone. We receive so many positive reviews about guests enjoying great family vacations with us, so we were disappointed to read about your impression of The Royal Cancun. We apologize that your stay with us did not live up to your expectations. We would love the opportunity to host you again in the future, and hopefully change your mind about vacationing with us. Warm Regards.
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Went to the Royal Cancun for the first time in 17 years with my father. Our concierge Olivia was amazing and helping us set up many events that we needed done even after we switched hotels for the second week. I would recommend this hotel to anyone. Yes it's smaller but it's the best one in Cancun in my opinion. The instructors who handle the water aerobics and bingo and other activities are really helpful and interested in all of the people around them. Normally I would mention how the hotel did with my service dog. well because this is a foreign country and the ADA rules don't apply I'm going to tell you that this hotel did a great job. They accepted my service dog with the paperwork that I was able to provide. They didn't harass or berate me at any point in time. The only thing they did do was charge an additional cleaning fee for the room. As for the amenities there is laundry tennis courts multiple pools and exceptional restaurants. I can't say enough nice things about the palapa restaurant and there are many food options. They do theme nights which are super fun and a lot of the time the musicians that they get to play there makes them beautiful music. another good thing about the size of this place is even if you're not eating at the restaurant you can still benefit from the ambiance by just being around. on nights at my father and I decided not to go to the restaurant we'd sit on our balcony and listen to the music it was never so loud that it was preposterous but it was also never so quiet that we couldn't enjoy it along with the gentle caress of the waves on the beach. Other benefits at this location are the pirate ships are very close so when they take off at night you actually can watch them from the beach or hear the cannons from your room. I recommend if you're coming to Cancun that you stay at the Royal Cancun because not only is the facility wonderful even during covid-19 conditions, the treatment you'll receive from the staff is beyond measure. For example when I got to Mexico my service dog needed food because I was not able to bring my food with me. Due to the fact that covid-19 was going on I asked my concierge Olivia how I could order something from Walmart and have it delivered. She took care of that for me and had it delivered directly to my room at my convenience. So when I say that the staff go above and beyond I'm not blowing smoke at you. this really is one of the best places in the world.
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Date of stay: November 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sandra Riveros, Other at The Royal Cancun All Suites Resort
Responded Jan 8, 2021
Dear Zoeyredbirdafwes, Thank you for taking the time to post about our resort. We are happy to see that you enjoyed a wonderful stay with us for the first time in 17 years with your dad. We appreciate your kind words about Olivia and the rest of the staff that made you feel right at home. It's great to hear that she left such a good impression on you by providing outstanding service. We're sure that the TripAdvisor community will appreciate your insights about our resort and your overall experience in Cancun. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.
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Hands Down our Favorite Vacation Spot! Loved the new addition of the Hobie Catamarans!!! My husband and our friends husband are avid sailors and we had so much fun every day on the Cats!!! My friend and I would never accompany them as the little sailboats were too uncomfortable for 2. The Cats were VERY comfortable and we even picked up a few "non-sailors" to go with us! Thanks RC for the Welcome Addition. Kudos to Carlos and all the Sailing Staff!! Also a big Thank You to our favorite Royals Employee, Juan Marmolejo, at the Royal Sands (formerly from the Royal Cancun) Marina. Our husbands participated in the Friday Regatta both weeks during our stay. We can't say enough about what a great job Juan does. He treats his boats like they were his own and takes excellent care of them and is always busy cleaning the Marina. I hope the Royals appreciate what a valuable employee they have with Juan! We only wish he was back at the Royal Cancun but we happily visit him at the Sands!
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Date of stay: October 2020
Value
Service
Sleep Quality
Room Tip:All rooms are great. We prefer our pool side villa.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sandra Riveros, Other at The Royal Cancun All Suites Resort
Responded Dec 8, 2020
Dear KathyCrowley, Thanks so much for writing a review about The Royal Cancun. We love hearing from our members and their vacation experiences. We always strive to provide the highest satisfaction levels and it's rewarding to learn we achieved this goal with you and provided you with another great vacation. We appreciate your kind words about Carlos and Juan, and we can't wait to have you back on your next visit to your home away from home. Warm Regards.
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Visited in late November/early December 2020 as an exchange through our timeshare. First time visitors and obviously not members but we were still treated like absolute royalty! The staff were all so amazing. I’m kicking myself for not writing all of their names down to acknowledge them in reviews but seriously, they were all so accommodating and professional.
The names I do remember: Hector, the best waiter ever! And on that subject, the food was awesome! Marisol in housekeeping was amazing, and Emily and Zuri in the kids club kept my 4 kids so happy—they hardly ever utilize any kids club activities at other resorts because they’re never any fun, but they were begging to return to the kids club here. George was our concierge and was very welcoming and spoke PERFECT English—I was so impressed. The bar tenders remembered our names and our favorite drinks after just a couple visits to the bar. Can I just say again, we were treated like royalty?!
This was, by FAR, the cleanest resort we’ve ever stayed in (and we’ve stayed in many!!!). So many COVID precautions and we felt very comfortable visiting and wouldn’t hesitate to return. The staff all wore their masks correctly and I never witnessed any of them adjusting them or trying to pull them down (honestly, not that I would’ve cared but I know some people do). Our room overlook the parking lot and I noticed, even walking to and from their cars, employees kept their masks on.
Our room was very large, clean, and well stocked. The beds and pillows weren’t the greatest but I slept just fine. We truly did not have one bad experience throughout our whole stay. We’d love to return soon!
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Date of stay: December 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sandra Riveros, Other at The Royal Cancun All Suites Resort
Responded Jan 7, 2021
Dear Adventure580252, Thank you so much for taking the time to review your recent stay with us. It's wonderful to see that you were able to enjoy a wonderful vacation with us and that the staff, especially Hector, Zuri, Emily, Marisol, and George left such a good impression on you by providing outstanding service and making you feel right at home. We appreciate your kind words and hope to see you again soon! Warm Regards
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We’re a family of 5 (3 kids), and stayed for the first time at a Royal Cancun resort, overall experience was great, our room was always spotless, very good cleaning management all over the resort. We really enjoyed it.
The bartenders/servers by the pool are awesome specially, Angel, & Aaron best in class. At the restaurant Mayky and Jesus awesome waiters… This resort is very family oriented and quiet resort to enjoy the pools and ocean!!
Thanks for having COVID-19 test on-sight very convenient.
disadvantages: I wished the kids club were more dynamic, and with activities during the day… hardly new there was one!! Food can be better, specially for lunch. Concierges were again too pushy trying to get you involved into the 90mins talk!! Not necessary and annoying for me.
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Date of stay: September 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alberto Vicente Martinez, Owner at The Royal Cancun All Suites Resort
Responded Sep 20, 2021
Dear Herbert, Thank you for taking the time to post about The Royal Cancun. We're glad to learn you and your family enjoyed the resort overall during your recent visit. We always strive to provide our guests with the highest satisfaction levels available, and it is pleasant to learn we achieved this goal with you. It's wonderful to see that you were able to enjoy yourselves at the resort and that the staff, especially Ángel, Aarón, Mayky, and Jesús, made you feel right at home. Rest assured, we will share your comments about the Kids Club, the food, and our concierge service with the corresponding department to improve our quality and service. We look forward to welcoming you back during your next visit to the Mexican Caribbean. Warm Regards.
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I went sailing two times, (free sailboats.) The ocean was beautiful, crystal clear turquoise color water.
The resort is 40 years old, but maintainance is perfect, you would think it is brand new. All the furniture in my Villa was brand new, beautifully furnished and decorated.
I went into downtown CanCun several times, on a 12 pesos bus... The location of the Royal CanCun is perfect... It is in the first section of the Hotel Zone, about 3 miles to downtown CanCun, and also about 3 miles to the Convention Center. I didn't rent a car, I got around easily on the city busses. The resort also has free busses to and from the other Royal Resorts on the other side of the island.
note: I have been a member of VCI, now the Royal Can Cun, since 1977. I have never had or heard of any complaint in 40 years.
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Review collected in partnership with this hotel
Date of stay: December 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sandra_MRL, Online Community Care Agent at The Royal Cancun All Suites Resort
Responded Jan 30, 2020
Dear etoussier, Thanks so much for writing a review about The Royal Cancun. We always strive to provide the highest satisfaction levels to our members and guests and it's rewarding to learn we have been achieving this goal with you for more than 40 years. We thank you for your continued loyalty and we can't wait to have you back on your next visit to your home away from home. Warm Regards.
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The Royal Cancun needs to update their facilities to accommodate mobility challenges. Bath tubs should be replaced by roll in showers. Roll in commodes should be purchased to be used as over toilet access or shower chairs. (We had to rent one from Accessible Cancun @$60/week). As an added bonus, it would be wonderful if the Royal Resorts had an accessible van for guests to use (at a cost) to be able to get off the resort, for trips to restaurants etc. on our last trip, we had to book a van from Accessible Cancun a week in advance at a cost of $110usd for a return trip to the restaurant.
These suggestions have been presented in the past at various meetings when at the Royal Cancun and met with ‘Good Suggestions’ but no actions taken
We need more action
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Date of stay: February 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alberto Vicente Martinez, Owner at The Royal Cancun All Suites Resort
Responded Mar 11, 2022
Dear Paulette B, We are always glad to learn about our members' experience and we thank you for your comments about your recent stay. At all of our resorts, we have ramps for guests who require a wheelchair for mobility or electric carts for rent in our stores. At The Royal Cancun, our units are spacious enough and we can provide a set of bathroom accessories that can facilitate mobility without requiring assistance. Likewise, all areas are adapted and designed so that a person with reduced mobility can enjoy them, including the beach. However, we highly appreciate all your suggestions to improve and we have shared your comments with our management to find solutions for the comfort of our guests and members. We look forward to welcoming you soon to your home away from home. Best regards.
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Saint Paul, Minnesota74 contributions63 helpful votes
There isn't much to do in the evening, but the pools are open until 10:00 so we enjoyed nights swims and walks. After a full day in the sun, our family was very tired and my kids wanted to just hang in the room. We have been twice with our kids at that age and they loved it.
Once I made coffee with the water from the kitchen and it was disgusting, so in my opinion Better to make coffee with the bottle water. Brushing teeth is ok.
"Always be safe and travel during day time. In nights use cab service right from hotel. Exchange currency for pesos. Also book pickup and drop from airport through hotel "
There are more places to choose from in the Cancun area.
PRICE RANGE
C$332 - C$755 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the royal cancun hotel cancun, international hotel cancun, club international cancun, international resort cancun, international club cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
201
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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