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The Royal Cancun All Suites Resort

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#25 of 182 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
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The Royal Cancun All Suites Resort
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2,032 Reviews from our TripAdvisor Community

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Showing 1,675: English reviews
Holden
Reviewed 1 March 2016

Staff seems less interested in being helpful than the last 9 years I've been there. The pottery people are terrible and the security was intrusive and then has to apologize. Beautiful grounds and beach. Very loud hallways when trying to sleep moving carts. Look elsewhere if you aren't interested in a time share.

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Helpful?
Thank Nancy S
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Nancy S, We appreciate you taking the time to provide feedback about our resort. While we're happy to read that you have been coming to The Royal Cancun for the past 9 years, we're disappointed to learn our service did not cover your expectations during your most recent visit. We have sent you a private message in an effort...

Andover, Massachusetts
Reviewed 29 February 2016

We just returned from vacation and had a great experience at the Royal Cancun. The staff, service, quality of food, beach, etc. were amazing. We read some of the reviews prior in regards to the food and myself being pretty selective, had no issue with finding something on the menu! Everything was delicious and fresh. The maid service was top...

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Helpful?
1Thank prp1965
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear prp1965, Thank you for taking the time to review your stay with us at The Royal Cancun. We’re happy to hear that we were able to provide you with a great location to make the most out of your vacation. We always strive to give our guests the best value, amenities and service. We would like to apologize for...

Cape Cod, Massachusetts
Reviewed 28 February 2016

As with all the Royal Resorts,this place as clean,clean,clean! We traded through interval world so maybe that was why we ended up with noisy rooms. Our room faced the busy street and even with the doors closed and AC on ,you could hear the noise. We also were on a corner unit so the noise of the service carts in...

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Helpful?
1Thank Einar1924
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Gilbert, Thank you so much for taking the time to review your stay with us. Feedback from our guests is important to us and we're pleased to hear that you enjoyed your stay. Accept our most sincere apologies on not being able to fulfill your request of a different room. Interval International rooms are assigned according to the units...

Massachusetts
Reviewed 28 February 2016

The Royal Cancun Resort is a wonderful place to stay if you want to bring your family to simply relax and sit by the pool or ocean. It is quiet and not a large resort where there are lots of people or the college crowd. The La Palapa is the main dining area. The food is fresh and they have...

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Helpful?
Thank 82mike2016
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Mike, Thank you for taking time to post about our resort. We are glad to learn you enjoyed your stay with us and our dining options covered your expectations. We take pride on our resort's cleanliness and the friendliness of our staff and for us is rewarding to learn you've noticed it during your most recent visit. We look...

Mansfield, Texas
Reviewed 25 February 2016

Room-Well Appointed (ocean view from small balcony) Food-Really Good Customer Service-Good Price-Excellent Location-Perfect for us but.... not within walking distance to the club scene. I would recommend giving this property a strong look prior to booking anything in Cancun

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Helpful?
Thank Hadogg
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Hadogg, We appreciate you taking the time to post about our resort. Hello and happy belated birthday to your wife! How wonderful that you chose The Royal Cancun for this special occasion. We’re happy to hear that we were able to provide you with a great location to make the most out of your vacation. We always strive to...

Lansing, MI
Reviewed 24 February 2016

This resort was probably amazing in 1990. In 2016 is lacks any modern touch. There is really one restaurant here because the La Palapa is really just a buffet with the same food every day, despite their attempts at theme nights. The all inclusive is the most confusing thing I have ever encountered in my life. It's like reading the...

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1Thank mexicotraveler123
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear mexicotraveler123, Thanks so much for taking the time to review your stay at The Royal Cancun. We truly appreciate your feedback and sincerely apologize that your stay didn't meet your expectations. I've contacted you offline so that we can learn more about your stay experience to make this right. We hope we have the chance to connect with you...

Waterford, Michigan
Reviewed 24 February 2016

We own 2 ground level beach front villas Royal Cancun. Great view and very convenient. Previous years owned at Royal Islander pool side. Changed resorts in 2008. This is our favorite. Very convenient to bus out front and everything in resort. We prefer this to the newer high rise resorts in Royal Resorts..Pools are very nice. Perfect for families and...

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Helpful?
1Thank carol19402016
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Carol, Thanks for your review, as well as your loyalty. We love hearing from our members and their vacation experiences. We're glad to learn you are happy with our service and our convenient location suits your needs. You couldn't give us any higher compliment than being part of our Royal Resorts family for many years. See you in March!...

Lake Orion
Reviewed 24 February 2016

A quaint, peaceful cove nestled in the Carribean. We had an awesome time staying at this beautiful resort in Cancun Mexico. Love the whole staff- welcome, waitstaff, maid, concierge, and activities. It was absolutely wonderful to relax and enjoy the peace and ambience of this resort. If ii have the opportunity to purchase a week at the Royal Resorts this...

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Helpful?
Thank JoJodragon17
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear JoJodragon17, It’s great to hear from you and thank you so much for your review. We’re thrilled to hear that The Royal Cancun was the perfect location to host your recent getaway. Our location at the Hotel Zone very close to Downtown Cancun is just one of the perks that we are proud to offer our guests. We are...

Isanti
Reviewed 22 February 2016

The resort overall was really nice and clean. The rooms are a little older but you really don't notice it. People were great and the food was good. I liked this resort because it wasn't too big and you weren't so close to other people. Unlike the resort next door (not a Royal Resort). I would recommend this place to...

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Helpful?
Thank 266brad
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Brad, Thank you for taking time to post about our resort. We are glad to learn you enjoyed our staff's hospitality and our dining options covered your expectations. Thanks for the recommendation and we look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Highland, Utah
Reviewed 22 February 2016

This was our first time at this resort and in Mexico. Really enjoyed the resort. The service was excellent. Lots of stuff to do for all ages. We did a couple of day trips because of it being our first trip there and wish we'd spent even more time on the resort. We ended up not being able to do...

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Helpful?
Thank Sarah O
Sandra R, Online Community Care Agent at The Royal Cancun All Suites Resort, responded to this review

Dear Sarah O, Thank you so much for taking the time to write about your recent stay with us. We are glad to learn that our service exceeded your expectations and you were also able to visit the beautiful places that the Mexican Caribbean has to offer. We couldn't be happier to host you again in the future. Best Regards

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Tennis Court
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Breakfast Available
Official Description (provided by the hotel)
The Royal Cancun(R) All-Suites Resort has breathtaking views, friendly staff and a beautiful beach surrounded by palm trees make this a perfect place for a getaway with the family. The Royal Cancun(R) is located on a privileged beach surrounded by beauty, turquoise colors and a relaxing atmosphere. Mellow down with the sound of palm trees moving with the ocean breeze and have a taste of the Old Mexico and our revered family traditions. Enjoy our fine dining, activities and many other amenities with the All-Inclusive package. ... more   less 

Additional Information about The Royal Cancun All Suites Resort

Address: Kukulcan Boulevard Km 4.5 Hotel Zone | Lotes C2 & C2A, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $239 - $614 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Cancun All Suites Resort 4*
Number of rooms: 201
Reservation Options:
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Also Known As:
The Royal Cancun Hotel Cancun
International Hotel Cancun
Club International Cancun
International Resort Cancun
International Club Cancun
Hotel Style:
#3 Family Hotel in Cancun
#16 Romantic Hotel in Cancun
#23 Top resorts Hotel in Cancun
#24 Luxury Hotel in Cancun
#25 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Cancun All Suites Resort staff and other travellers.
272 questions
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Questions? Get answers from The Royal Cancun All Suites Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Buildings 9 and 10 are ocean front.”
 of 5 bubbles FoodieSQ, 16 Jan 2017 | Read review
“New Pots and Pan the non-stick type. Plastic ware instead of glass. Tissues in the bedrooms not just the bathroom”
 of 5 bubbles howardr960, 16 Jan 2017 | Read review
“New beddings and quite AC system (for better sleeping)”
 of 5 bubbles , 14 Jan 2017 | Read review
“Resort views are great as you can always see the water. Water side seem to be the best”
 of 5 bubbles 757briank757, 13 Jan 2017 | Read review
“Pay the little extra for the beachfront. Room 1012 was a GREAT location- roll out onto the sand, and also close to pool, buffet, etc.”
 of 5 bubbles 786janisr, 9 Jan 2017 | Read review
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