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Sandos Cancun Luxury Resort

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3,935 Reviews from our TripAdvisor Community

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Showing 2,815: English reviews
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Wallingford, Pennsylvania
Reviewed yesterday NEW

Privileges as Royal Elite Member: Separate check in/out desk and your own private bar, both on the 6th floor. You also get priority in reserving cabanas by the pool or by the beach. Length of Stay: We stayed for 5 days As a Royal Elite members, we were having second thoughts whether we made a the right decision buying the...

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Helpful?
Thank bmcarandang
Stratford, Canada
Reviewed 2 days ago NEWvia mobile

My husband and I went there for 7 days in early February. We went to Rivera maya last year and found the food and beach much nicer there. Sandos did have nicer rooms and all the employees were very helpful. The al a cart restaurants weren't that great at Sandos either. We ate at all three and the best was...

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1Thank dezz30
Alexandria Bay, New York
Reviewed 2 days ago NEWvia mobile

What an awesome resort! The staff was over the top! Very attentive and accommodating! A very special thank you to Roxie and Ernesto at the pool and Veronica Chavez at Bar One! All made us feel very welcome! I highly recommend this resort!!

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Helpful?
Thank Lisa M
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear Lisa M, Firstly, on my personal behalf and the Sandistas', thank you very much for recognizing their attention provided to you during your stay. We are honestly proud to know your honeymoon exceeded your high expectations and we made your dreams come true in our resort. Once again, thank you very much for your your recommendations, we would be...

London, Canada
Reviewed 3 days ago NEWvia mobile

This was an excellent vacation as the employees made us feel welcome everywhere. We enjoyed the beach and had sun the entire time as we sat upon the sun side of the beach. Unfortunately, if you were by the volleyball net, you lost the sun for the afternoon. And Casanova and Jose kept us well served with drinks and food...

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Helpful?
Thank 2parentsAND2kids
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear 2parentsAND2kids, First of all, please receive my most sincere thanks for choosing Sandos Cancun Lifestyle as your destination resort and also for your kind review. We are glad to know your stay was a very pleasant one and you had the opportunity to enjoy most of our facilities and amenities, such as St. Trop Snackbar and its new menu...

Reviewed 4 days ago NEWvia mobile

Everything here could be described with one word, "amazing". Starting from right when I entered the doors to check in I was greeted with amazing service. The buffet was also amazing with a wide variety of food. The entertainment team was the best part of the whole week. DJ Felix was the funniest guy, always willing to talk with us...

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Helpful?
Thank ktmac00
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear ktmac00, Firstly, the Sandistas you're kindly mentioning are glad to have received such positive comments. Thank you very much for considering to take some minutes of your time to share with us and future guests your overall marvelous experience. We sincerely look forward to welcome you back soon as soon as possible! Best Regards, Martina Rodríguez, General Manager. Sandos...

Melbourne
Reviewed 4 days ago NEWvia mobile

We made a quick weekend getaway sometime back and it was a worthwhile trip. The hotel is about 15 years old and isn't as big as some of the properties next to it. However, the facilities were all really good with beautify White sandy beaches. Sunrises was amazing and you can get a good view of the sunsets from the...

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1Thank alim85
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear alim85, Thank you very much for letting us know the details of your weekend getaway. The necessary measures and actions will be taken in regards of the misundertanding of your airport transfer, since we have never received any complaints about it, but we for sure are going to look for the report to avoid situations like that. If you...

mississauga/toronto
Reviewed 4 days ago NEW

My wife and vacationed to this property for a short stay, March 8 - March 12, to have a winter break. This has been the best vacation we had so far, that we were planning our next vacation to Sandos Cancun while we were still there. We usually like to go to different countries and different hotel chains, our stay...

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2Thank ritzi24
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear ritzi24, First of all, we want to honestly express our most sincere thanks for your review; we're absolutely gratified to know we were able to exceed your very high expectations and you will be back next year! It's an honor for me and to the Sandistas to receive and read comments like yours, as oue special guests always motivate...

Faribault, Minnesota
Reviewed 5 days ago NEW

My husband and I stayed here for the first time from March 10-17. It was our very best stay yet in Mexico! We loved the small size hotel and having everything close by. The hotel was pristine and our room over looked the ocean. Service was outstanding and I can't say enough about how kind everyone was. One of our...

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Helpful?
Thank sandwalker47
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear sandwalker47, Firstly, your review is totally important for us; Thank you for taking the time to share your excellent impressions with us. We appreciate the kind mentions of the Sandistas who made your stay unforgettable and amazing, as you deserved. Sincerely, we can't wait either to welcome you back home, Sandos Cancun Lifestyle Resort. Best Regards, Martina Rodríguez, General...

A TripAdvisor Member
1 review
Reviewed 6 days ago NEWvia mobile

What a wonderful vacation!! Such an amazing staff! We had a blast with the pool entertainment ! Abraham was the best server in the restaurant and Victoria was the best in the bar! We miss everyone already! We will be back !!

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Helpful?
Thank A TripAdvisor Member
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear guest, Thank you very much for your five star review regarding your overall experience at Sandos Cancun Lifestyle Resort. The Sandistas you're kindly mentioning will be glad to know you recognized their attention and outstanding service provded to you throughout your marvelous stay. We sincerely hope to welcome you back at some point soon once again. Best Regards, Martina...

Reviewed 1 week ago

Because this is a small intimate resort the staff can remember you and what you like and what you dislike. The food was very good 3 ala carte restaurants and a Japanese steakhouse featuring Teppanyaki show cooking and 1 buffet restaurant which is open for breakfast lunch and dinner. Another nice feature it was always easy to score a lounge...

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Helpful?
1Thank greyhoundsonly
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear greyhoundsonly, First of all, I want you to receive my warmest thanks for your loyalty and kindess, your five star review and recommendations are very much appreciated. Once again, thank you very much for pointing out our highlights, definitely our future guests will choose Sandos Cancun Lifestyle as their destination resort based on your positive review. The Concierge Department...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A refined and yet welcoming sense of personal service pervades Sandos Cancun Luxury Experience Resort. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants. ... more   less 

Additional Information about Sandos Cancun Luxury Resort

Address: Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $381 - $1,206 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sandos Cancun Luxury Resort 4*
Number of rooms: 213
Reservation Options:
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Hotel Style:
#5 Family Hotel in Cancun
#12 Romantic Hotel in Cancun
#13 Business Hotel in Cancun
#21 Spa Hotel in Cancun
#26 Top resorts Hotel in Cancun
#27 On the Beach Hotel in Cancun
#27 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Cancun Luxury Resort staff and other travellers.
243 questions
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Questions? Get answers from Sandos Cancun Luxury Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose higher rooms. Avoid pool view with a/c system of next door hotel.”
  • Snacks, Tequila and a bottle of Red wine waiting for you...
  • Comfy King size bed and oversized pillows
  • Fully stocked mini bar -soda, alcoholic beverages, coffee maker, and a variety of snacks
  • Partial Ocean View from Balcony
 of 5 bubbles bmcarandang, 23 Mar 2017 | Read review
“Try all the restaurants they are all good”
 of 5 bubbles greyhoundsonly, 17 Mar 2017 | Read review
“I was on the second floor poolside but very little noise.”
 of 5 bubbles fredgU6232SU, 17 Mar 2017 | Read review
“Higher floors have less noise”
 of 5 bubbles TatyanaN308, 16 Mar 2017 | Read review
“They do have balcony rooms that look out on the ocean”
 of 5 bubbles pinkie992003, 16 Mar 2017 | Read review
5 of 5