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Sandos Cancun Luxury Resort

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Sandos Cancun Luxury Resort
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3,722 Reviews from our TripAdvisor Community

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Showing 2,656: English reviews
Toronto, Canada
2 reviews
Reviewed 2 days ago NEW

That was a great week at Sandos .... weather was beautiful .... some wend but was ok. service was great every where at the resort . we can't forget the first person greeting us when we just arrived (Jasmin) with her beautiful smile offering the campaign.....she was talking to us every day asking about our stay and making sure every... More 

Review collected in partnership with this hotel

Helpful?
Thank exclent
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear exclent, Personally, we're grateful to read your very gracious comments in regards of your recent stay at Sandos Cancun. On behalf of our resort, we sincerely appreciate your feedback, as it keeps us going forward in order to make all our future guests happy and satisfied as well as creating many more unique experiences for them. Our Sandistas, will... More 

Melville
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW

The pushy staff for time share was annoying. I told ahead of time that it was my husband surprise anniversary gift, yet we were bombarded with sales . If I knew the atmosphere was about soliciting I would of chosen another resort.

Review collected in partnership with this hotel

Helpful?
1 Thank Cathine G
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Cathine G, First and foremost, we would like to thank you for choosing us as your destination resort and also for sharing your concerns about your stay with us. We are sorry to know about your unpleasant and not so fortunate experience in regards of the vacation club's presentations. Please note that the main intention is our guests to... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW via mobile

My wife and I stayed at Sandos in November 2016. Great stay from the moment we walked in the door. Great staff at the front desk, room was great,loved the pool, beach and health club. Resteraunts were all nice especially seasons which had great food and service. Out favorite part of the entire hotel was a young lady named Jasmine... More 

Helpful?
1 Thank Terry C
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Terry C, Thank you very much for choosing Sandos Cancun as your host to spend some days in paradise Cancun. We are more than glad to know your stay totally exceeded your own expectations and service was outstanding all the time throughout your marvelous and romantic stay. Jazmin, our Social Concierge, is personally glad and thankful to hear your... More 

Memphis, Tennessee
Level Contributor
30 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 4 days ago NEW via mobile

Good location. This Sandos markets itself as a luxury resort. In some ways it is in others they swing and completely miss. Let's start with the good.. The room was super clean and has a strong if sometimes intermittent wifi signal. The housekeeping staff is fantastic and ensures the room is well stocked. The beach is gorgeous with plenty of... More 

Helpful?
1 Thank newtomemphis
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear newtomemphis, Foremost, we sincerely appreciate the time you've invested on writing a review about your experience. On behalf of Sandos Cancun, we would like to let you know your feedback is highly valuable and important for us, as we will definitely look where our guests are affected in order to improve and don't let it affect our upcoming guests... More 

2 reviews
Reviewed 4 days ago NEW

This resort was lovely - there are 3 restaurants to choose from: Japanese, Italian & Steak - food was good at all of them, staff was very helpful and accommodating. The buffet was different every day, and there is plenty to choose from. Rooms are gorgeous, and any issues we had were addressed immediately. Rosalia kept our room clean, with... More 

Helpful?
Thank drapkoski
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear drapkoski, Personally, thank you for reviewing our property and your experience in such detailed feedback about your stay, definitely your comments will help our future guests and other travellers to choose Sandos Cancun. It's unfortunate to know there was a misunderstanding with the advertisement about being adults only; we are an adult-oriented resort, therefore families with children are allowed.... More 

Montreal, Québec
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 days ago NEW via mobile

We just returned from a week at this resort. I don't even know where to begin describing how amazing this hotel is. It's a beautiful property, very clean, not enormous, beautiful pools, and soooo many beds on the beach and pool!! Every day we enjoyed the comfort of these beds and u didn't have to wake up at the crack... More 

Helpful?
1 Thank Rosa F
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Rosa F, We are sincerely glad to proudly read such positive feedback, as it's very pleasant for us to know your overall experience was top-notch. Definitely, we will share your kind comments to our Managers and to all the Sandistas, who do their best every day in order to provide personalized service to each guest during their stay. It's... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

While it is impossible to be perfect every single time for any one person or business, Sandos has proven that it can be done. I'm going to start with the location of this property which is very well located, close to everything, and the size of the Resort makes things easy and accessible for everyone, you don't need to take... More 

Helpful?
2 Thank Pompeyo C
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Pompeyo C, Please, allow us to warmly thank you first for choosing us as your recent getaway. We are sincerely grateful to read your very gracious comments as we do our hardest work every day to pamper each guest and make them feel as special and welcome as they deserve. Certainly, your kind feedback will be shared with the... More 

Ankara, Turkey
Level Contributor
184 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed 1 week ago via mobile

We stayed Sandos Hotel for 6 nights with our dauther and our close friends. First of all, the hotel does not have any kids club or kids activities. But in their web site they said have! Foods were poor quality, very less variety. But in main restaurant Mr. Daniel is very kind and helpful. Also Tepenyaki restaurant was poor too.... More 

Helpful?
Thank Kumsal1606
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Kumsal1606, First and foremost, on behalf of Sandos Cancun, please accept our sincere apologies if your stay was affected by the mentioned inconveniences. For us, it's very important to know your feedback and please know that we will take your comments very seriously in order to prevent these situations from happening in the future. Our resort is adults-oriented, therefore... More 

Cleveland, Ohio
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 week ago

This was our 2nd time staying at The Sandos Resort. We brought a different couple with us this time. We stayed 5 nights beginning Nov. 10th. We arrived about 11 am and our rooms were not ready yet, which was fine. so we grabbed a bite to eat. When we did get our rooms we were quite disappointed as we... More 

Helpful?
1 Thank richmond4th
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear richmond4th, Sincerely, we would like to thank you very much for choosing Sandos Cancun as your getaway for you and your friends. It's an honor to know we were able to exceed your expectations while you were in-house and we could change your perspective of our resort. It means quite a lot for us the fact that you truly... More 

San Francisco, California
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 week ago via mobile

I needed a quick vacation getaway before starting a new job. Resort staff were super attentive. Get a massage if you get a chance. Music by poolside creates a great atmosphere. Everyone can be there and enjoy resort experience together. Loved it and definitely will be back in the future!

Helpful?
Thank ttpham9
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear ttpham9, Foremost, on behalf of Sandos Cancun, we would like to thank you for taking the time to review your recent experience in our resort. It's sincerely gratifying for us to know you chose our resort to spend your spare time before starting your new job, which is very meaninful to us. We are also glad to know you... More 

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A refined and yet welcoming sense of personal service pervades Sandos Cancun Luxury Experience Resort. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants. ... more   less 

Additional Information about Sandos Cancun Luxury Resort

Address: Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $366 - $992 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sandos Cancun Luxury Resort 4*
Number of rooms: 213
Reservation Options:
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Hotel Style:
#5 Family Hotel in Cancun
#12 Romantic Hotel in Cancun
#13 Business Hotel in Cancun
#22 Spa Hotel in Cancun
#26 Luxury Hotel in Cancun
#26 Top resorts Hotel in Cancun
#28 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Cancun Luxury Resort staff and other travellers.
203 questions
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Questions? Get answers from Sandos Cancun Luxury Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor and closer to the beach on the north side.Better view of hotels at night. South side mostly looks at the Secrets next door.”
 of 5 bubbles richmond4th, 25 Nov 2016 | Read review
“Can't go wrong with any room, 99% have ocean views.”
 of 5 bubbles kelownadan2016, 24 Nov 2016 | Read review
“Reserve a suite- well worth it”
 of 5 bubbles Dolly833, 24 Nov 2016 | Read review
“Try and get at least a deluxe room which has a balcony”
 of 5 bubbles RCDS_Family, 22 Nov 2016 | Read review
“Upper floors. Higher numbers. Even numbers with balcony preffered.”
 of 5 bubbles longoverdue, 19 Nov 2016 | Read review
5 of 5
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