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Sandos Cancun Luxury Resort

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4,018 Reviews from our TripAdvisor Community

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Showing 2,871: English reviews
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Vancouver, Canada
Reviewed yesterday NEWvia mobile

My husband and I spent a week at this resort with another couple and had a wonderful experience at Sandos. Normally I prefer larger resorts but my husband chose our vacation at Sandos based on its reviews here on Trip Advisor and we were not disappointed! The staff for the most part were great - poolside servers, bar staff, spa...

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Helpful?
Thank Khan_tagious
Ottawa
Reviewed 3 days ago NEW

My boyfriend and I had an absolute AMAZING vacation at Sandos Cancun. All the staff were welcoming, friendly, and helped to make our stay the best we have had together! The food was fantastic -- especially enjoyed St Trop & Four Seasons. Marcos is the best pizza maker and two waiters that really stood out were Jose at St Trop...

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Helpful?
Thank Lesley D
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear Lesley D, I am truly honored to have received your positive comments and feedback; thank you. We are all glad to know your stay was a fantastic one and you will never forget the warm impressions the Sandistas left on you, if you decide to come back to Cancun, we will be definitely looking forward to welcome you back...

Reviewed 4 days ago NEWvia mobile

Just returned from celebrating my best friend Colette's birthday. It was a fantastic trip. What stood out the most is the great customer service. The entertainment staff was TOP notch, always activities going on. Went above and beyond to make my friend feel special for her birthday. The yoga was the BEST class I have ever had. The rock band...

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Helpful?
Thank SharonBlackwellStone
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear SharonBlackwellStone, Firstly, thank you for choosing Sandos Cancun Lifestyle Resort as your destination to celebrate your best friend's birthday. It's gratifying to know your friend and yourself were excited as we exceeded your very high expectations and her birthday turned out better than the expected. We for sure, are going to share your comments with the Sandistas you're kindly...

Marlborough, Massachusetts
Reviewed 5 days ago NEWvia mobile

My wife and I and another couple just got back from a week long vacation at the resort. From the moment we walked thru the door till the moment we walked out we were treated with nothing but class! Resort itself is small and intimate. Even though it was full, nothing was ever crowded. The staff is what set this...

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Helpful?
Thank BabyBoy1676
Web Relations C, General Manager at Sandos Cancun Luxury Resort, responded to this review

Dear BabyBoy1676, I am sincerely truly gratified to read your marvelous comments based on your recent experience. I would like to add how fun your stay sounds to me and how amazing the Sandistas were throughout your stay to leave such special impressions on you that you might remember forever, enough to come back at some point soon once again...

Ottawa, Canada
Reviewed 1 week ago

My husband and I went the week of April 10 for 7 days. Beautiful place,great location easy to go downtown you can walk or take the bus. Beautiful beach you can take long walk if you love wave it the place. We love to play in the wave if you find it to wave there are 3 great pools. There...

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Helpful?
Thank anne j
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear anne j, Thank you very much for your kindness, we are glad to know your recent stay was unbelievable and way better than your high expectations, which were successfully exceeded. Your recommendations regarding your experience are well-appreciated from all the departments involved on your review as well as the Sandistas you're mentioning and recognizing thanks to their warm service....

Maniwaki
Reviewed 1 week ago

My Wife and I just came back from our amazing time at Sandos Luxury Resort, We totally fell in love with this place, Great SERVICE by Waiters and staff I would like to give a big shout out to my new friends LIZ and JESUS you guys are so awesome thanks so much, Keep up the great work. Really liked...

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Helpful?
Thank andy d
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear andy d, We simply can't thank you enough for your positive overview and also for sharing with us and future travelers the multiple excellent impressions we left on you during your stay. Your experience was definitely an impressive one, which is a great reasons for the Sandistas and for myself to feel completely gratified, as every day our mission...

Calgary
Reviewed 1 week ago

Returned home today after a 5 day holiday in Cancun. Beautiful website photos and the property on the outside is beautiful as well. Very dated interior and definitely needs a serious re-fresh. With the rain the past few days in Cancun...the water was pouring into the lobby from the light fixtures. This exact thing happened the day prior and none...

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Helpful?
Thank shifli
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear shifli, Firstly, we would like to thank you for following our social media and its official accounts. Your suggestions are important for us and they will be seriously taken into consideration, as we've been already working on fixing some things that required it due to unexpected climatological issues, nevertheless this wasn't a reason for your stay to be marred....

Winnipeg, Canada
Reviewed 1 week ago

booked a last minute WestJet Vacation to this spot. We booked on a Thursday and left for it the following Tuesday. It is a small compact resort with about 200 rooms, 3 bars, 4 restaurants and a buffet that is usually just open for breakfast. In the 9 days we were there, it was only open 2 evening for dinner...

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Thank zinger1954
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear zinger1954, Honestly, I would like to let you know that I truly value your sincere opinion based on your recent stay. Your recommendations will help other travelers to choose the right resort as you have perfectly described a few main areas of our very privileged resort, which are important points to consider when it comes to booking the perfect...

Des Moines, Iowa
Reviewed 1 week ago

My wife and I just returned from our second visit to Sandos Cancun Luxury Resort. We loved it so much when we were there 2 years ago that we purchased a timeshare. This time was even better. Unlike the many mega-resorts in Cancun, Sandos offers both amenities and intimacy. It's not crowded even when full. There are plenty of open...

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Helpful?
Thank sreckley
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear sreckley, Your preference and loyalty are highly significant for us; we would like you to receive as a special appreciation our most sincere thanks for choosing Sandos Hotels & Resorts and most importantly, for blind-trusting our staff and our brand. Your honesty leads us to keep up with our commitment to excellence and being the best option for our...

Reviewed 1 week ago via mobile

Amazing! We are still here until Monday 4/24. Jose Luis from the spa is excellent. Casanova. Waiter on the beach is excellent as well! Food is great. Staff is so accommodating. Very chic hotel. Arturo, Ernesto, and Roxy (entertainment staff) amazing! Has been raining for a couple of days and they have done their best to make the best of...

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Helpful?
Thank Gina S
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear Gina S, Your recommendations and your five star review are quite meaningful for us; thank you very much for considering to take some minutes of your time while you're still in our resort to let us know that your high expectations have been exceeded so far. We have also shared your comments with the Entertainment team, they are motivated...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A refined and yet welcoming sense of personal service pervades Sandos Cancun Luxury Experience Resort. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants. ... more   less 

Additional Information about Sandos Cancun Luxury Resort

Address: Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $424 - $2,183 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sandos Cancun Luxury Resort 4*
Number of rooms: 213
Reservation Options:
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Hotel Style:
#5 Family Hotel in Cancun
#12 Romantic Hotel in Cancun
#13 Business Hotel in Cancun
#22 Spa Hotel in Cancun
#26 Top resorts Hotel in Cancun
#27 Luxury Hotel in Cancun
#28 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Cancun Luxury Resort staff and other travellers.
260 questions
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Questions? Get answers from Sandos Cancun Luxury Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure your room is not near the bank of elevators. Make sure your room is not on the side facing the Secrets, Vine.”
Reza-Ladan, 17 Apr 2017 | Read review
“Most east rooms have at least a partial view of the ocean. Windows are also pretty thick but you can open them.”
hittheball2017, 11 Apr 2017 | Read review
“Pick a room on the side that is away from the terrace otherwise you will hear everything.”
nicholef966, 10 Apr 2017 | Read review
“North rooms get the sunrise, south rooms see the sunset. Choose which you want to view!”
  • Balcony view
mOksanam, 7 Apr 2017 | Read review
“try and stay far away from elevators and Secrets side ( air conditioning units are very loud )”
DimasV475, 3 Apr 2017 | Read review
5 of 5