We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sandos Cancun Luxury Resort

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Best prices for:1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 7 more sites!
Professional photos
Sandos Cancun Luxury Resort
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

3,731 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 2,662: English reviews
Reviewed yesterday NEWvia mobile

We started our honeymoon in sandos cancun hotel, we received a very good reception from Erika, she was very nice to us and make us a surprise in our room.. it was amazing.. !! All the employees gave us a very good treatment . The hotel is beautiful, the room was very clean and we had a very good time!!!...

 Report
Helpful?
Thank Marina S
Reviewed 2 days ago NEWvia mobile

We had a wonderful stay ! Our first all-inclusive and we were treated with a lot of care. Without even asking my husband got a cake in the room delivered by the delightful Miguel, sparkling wine and decoration for his birthday! We have been served by the magical Roberto at the bar of our story and finally I did some...

 Report
Helpful?
Thank Jack D
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Jack D, First of all, please receive our kindest greetings on behalf of all the staff and management of Sandos Cancun. We sincerely want to let you know how thankful we are with you for sharing such positive feedback and also for choosing us as your destination resort to celebrate your husband's birthday and also your anniversary. It means...

Reviewed 5 days ago NEWvia mobile

We were there 9 days. We will be cancelling our Elite membership. The resort in Cabo San Lucas is so much better. Had so many more things to do. Excursions didn't cost a arm and leg. The Cancun resort is small.The steakhouse was pretty good. Other than the the food wasn't very good. I forgot my confirmation email. The man...

 Report
Helpful?
Thank Rosie S
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Rosie S, First of all, we would like to let you know how important your comments and feedback are for us. We are concerned and it's also unfortunate to know your opinion about your experience. Since we are Sandos' luxury resort, we ensure that our guests' experiences are the most relaxing vacations in a lushness ambiance. Therefore our facilities,...

London, United Kingdom
Reviewed 5 days ago NEW

In a nutshell I spent 10 days in the Resort in November and I would go back and choose the same hotel anytime as I had a wonderful holiday in an excellent hotel with great facilities and AMAZING staff. I would wholeheartedly recommend it everyone as I am pretty sure this hotel will exceed your expectations in any way you...

 Report
Helpful?
1Thank LorrieUk_01
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear LorrieUk_01, Cordially, receive our warmest greetings on behalf of all the staff of Sandos Cancun, we are greatly proud to read such detailed and gratifying review in regards if your recent stay with us. We are personally grateful to know your experience was top-notch in all the aspects possible and you were also able to enjoy most of all...

Cancun, Mexico
Reviewed 6 days ago NEW

Overall it was a great hotel including the food. Great pool and beach facilities. The only disappointment was we had ordered a room with one king size bed. When we arrived for check-in they let us know that they only had rooms with 2 double beds. The service at the hotel was very accommodating.

 Report
Helpful?
1Thank 775gregorye
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear 775gregorye, First of all, thank you very much for qualifying our resort, your feedback is important for us and we would like to let you know how thankful we are to hear such positive feedback from you. We are pleased to know your overall vacation was marvelous enjoying the stunning Mexican Caribbean and also that you were able to...

New Milford, Connecticut
Reviewed 6 days ago NEW

My room was with a very beautiful view of the beach. room was adequate Restaurants were very good and the pool and beach bar were very nice. Being an all inclusive hotel I can say that they serve you good food and drinks Overall service was excellent and access to other hotels was easy (walking distance) I am planning to...

 Report
Helpful?
Thank Emilio O
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Emilio O, It's an honor to read your very gracious review in regards of your perfect stay at Sandos Cancun. We are glad to hear how much you enjoyed our resort and its main facilities, as the beach, which is one of the cleanest in Cancun and also one of the most safe, as well as our International restaurants,...

Toronto, Canada
Reviewed 1 week ago

That was a great week at Sandos .... weather was beautiful .... some wend but was ok. service was great every where at the resort . we can't forget the first person greeting us when we just arrived (Jasmin) with her beautiful smile offering the campaign.....she was talking to us every day asking about our stay and making sure every...

 Report
Helpful?
1Thank exclent
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear exclent, Personally, we're grateful to read your very gracious comments in regards of your recent stay at Sandos Cancun. On behalf of our resort, we sincerely appreciate your feedback, as it keeps us going forward in order to make all our future guests happy and satisfied as well as creating many more unique experiences for them. Our Sandistas, will...

Melville
Reviewed 1 week ago

The pushy staff for time share was annoying. I told ahead of time that it was my husband surprise anniversary gift, yet we were bombarded with sales . If I knew the atmosphere was about soliciting I would of chosen another resort.

 Report
Helpful?
1Thank Cathine G
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Cathine G, First and foremost, we would like to thank you for choosing us as your destination resort and also for sharing your concerns about your stay with us. We are sorry to know about your unpleasant and not so fortunate experience in regards of the vacation club's presentations. Please note that the main intention is our guests to...

Reviewed 1 week ago via mobile

My wife and I stayed at Sandos in November 2016. Great stay from the moment we walked in the door. Great staff at the front desk, room was great,loved the pool, beach and health club. Resteraunts were all nice especially seasons which had great food and service. Out favorite part of the entire hotel was a young lady named Jasmine...

 Report
Helpful?
2Thank Terry C
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Terry C, Thank you very much for choosing Sandos Cancun as your host to spend some days in paradise Cancun. We are more than glad to know your stay totally exceeded your own expectations and service was outstanding all the time throughout your marvelous and romantic stay. Jazmin, our Social Concierge, is personally glad and thankful to hear your...

Memphis, Tennessee
Reviewed 1 week ago via mobile

Good location. This Sandos markets itself as a luxury resort. In some ways it is in others they swing and completely miss. Let's start with the good.. The room was super clean and has a strong if sometimes intermittent wifi signal. The housekeeping staff is fantastic and ensures the room is well stocked. The beach is gorgeous with plenty of...

 Report
Helpful?
1Thank newtomemphis
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear newtomemphis, Foremost, we sincerely appreciate the time you've invested on writing a review about your experience. On behalf of Sandos Cancun, we would like to let you know your feedback is highly valuable and important for us, as we will definitely look where our guests are affected in order to improve and don't let it affect our upcoming guests...

3,742 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (3385)
Viewed
Pool/Beach Area (679)
Viewed
Hotel & Grounds (487)
Viewed
Dining (435)
Viewed
View from Room (172)
Viewed
Room/Suite (361)
Viewed
Family/Play Areas (35)
Viewed
Bathroom (51)
Viewed
Business Centre/Function Rooms (20)
Viewed
Other (1145)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (271)
Viewed
Amenities (21)
Viewed
Beach (15)
Viewed
Caribbean Suite (52)
Viewed
Deluxe Room (23)
Viewed
Lagoon Suite (59)
Viewed
Pool (27)
Viewed
Dining (47)
Viewed
The Hotel (27)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (86)
Viewed
Pool/Beach Area (1)
Viewed
Dining (11)
Viewed
Room/Suite (11)
Viewed
Business Centre/Function Rooms (4)
Viewed
Hotel & Grounds (5)
Viewed
Other (54)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cancun hotels
0.6 km away
CasaMagna Marriott Cancun Resort
6.0 km away
The Westin Resort & Spa Cancun
5.5 km away
Dreams Sands Cancun Resort & Spa
Show Prices
Show Prices
Show Prices
2.7 km away
Beach Palace
Beach Palace
#13 of 181 in Cancun
5,279 reviews
0.1 km away
Secrets The Vine Cancun
5.0 km away
GR Caribe by Solaris
GR Caribe by Solaris
#23 of 181 in Cancun
2,848 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A refined and yet welcoming sense of personal service pervades Sandos Cancun Luxury Experience Resort. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants. ... more   less 

Additional Information about Sandos Cancun Luxury Resort

Address: Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $369 - $984 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sandos Cancun Luxury Resort 4*
Number of rooms: 213
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Orbitz, HotelsforEveryone, Travelocity, Hotels.com, Cheap Tickets, Odigeo, Priceline and Jetsetter so you can book your Sandos Cancun Luxury Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#5 Family Hotel in Cancun
#12 Romantic Hotel in Cancun
#13 Business Hotel in Cancun
#21 Spa Hotel in Cancun
#25 Luxury Hotel in Cancun
#25 Top resorts Hotel in Cancun
#27 On the Beach Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sandos Cancun Luxury Resort staff and other travellers.
205 questions
Ask a question

See all questions (205)

Questions? Get answers from Sandos Cancun Luxury Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms with partial ocean/lagoon view towards the ocean. AMAZING view :)”
 of 5 bubbles LorrieUk_01, 4 Dec 2016 | Read review
“Higher floor and closer to the beach on the north side.Better view of hotels at night. South side mostly looks at the Secrets next door.”
 of 5 bubbles richmond4th, 25 Nov 2016 | Read review
“Can't go wrong with any room, 99% have ocean views.”
 of 5 bubbles kelownadan2016, 24 Nov 2016 | Read review
“Reserve a suite- well worth it”
 of 5 bubbles Dolly833, 24 Nov 2016 | Read review
“Try and get at least a deluxe room which has a balcony”
 of 5 bubbles RCDS_Family, 22 Nov 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay