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Sandos Cancun Luxury Resort

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Sandos Cancun Luxury Resort
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3,787 Reviews from our TripAdvisor Community

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Showing 2,702: English reviews
Arizona
Reviewed yesterday NEW

The Cancun beach is beautiful. No matter where you stay in the Hotel Zone, you will be able to enjoy the beautiful beach so just keep that in mind when booking. Here are the pros and cons of Sandos Resort, based on our recent travel: PROS: - Some of the staff are excellent. Isidro in Seasons was phenomenal. He served...

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Helpful?
Thank radishbk
Mansfield, Texas
Reviewed yesterday NEWvia mobile

This place will initially act like they care but all they care about is selling you a time share. The wait staff try hard as well as the activity directors, but management staff and front desk is awful. Food is awful, it's always cold and the only way to stomach breakfast is to get an omelet. Seasons steakhouse is the...

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Thank lajfla
Reviewed yesterday NEWvia mobile

We got a taxi from the hotel it was about a 15-20 minute drive. When we arrive we were immediately greeted and someone took our bags. We got to the counter and the check in process took maybe 5 minutes. It was extremely easy. She went over what the all inclusive covered and that was everything! All of their restaurants...

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Thank Janicka P
Reviewed 2 days ago NEW

We enjoyed our stay at Sandos. The best feature of staying here is the room. It was huge. The bathroom was huge. The bathtub was huge. The balcony was awesome, with a view of the Gulf of Mexico to your right, and the Lagoon and view of Downtown Cancun to one's left. The Balconies were perfect ! I suggest getting...

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Thank Steven M
Alberta
Reviewed 5 days ago NEWvia mobile

We just got home from a 1 week stay at Sandos Luxury Cancun and we were sad to leave! The staff here is wonderful and always made sure our stay was going great! Some very notable mentions are Sergio in bar 1 (best drinks!) The waitress in Bar One who was there most of the time in the evening (I...

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2Thank AlbertaTraveladict
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear AlbertaTraveladict, Receive my most sincere thanks to you, as I really appreciate the time you've invested on writing a detailed review regarding your recent stay. It means a lot for me and also to the Sandistas you mentioned, to know you found all our attentions provided to you extremely outstanding and amazing, since we are very glad to welcome...

Golden, Colorado
Reviewed 6 days ago NEW

Big Pros and Cons at this resort My family and I have been to various areas (Playa del Carmen, Puerto Morelos, Akumal, Puerto Vallarta, Cancun, Cozumel) of Mexico over 30 times so I am using my background for this review. PROS - Great staff - Enrique, Manager was very helpful in trying to meet the needs of our group of...

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1Thank lindakenzy
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear lindakenzy, Firstly, receive our most sincere thanks in regards of choosing our resort as your destination and also for writing a based on your overall experience. Your feedback is very appreciated and valuable, as your constructive criticism is highly important for us and we can totally guarantee that we will start working on the areas you pointed out from...

Orange City
Reviewed 1 week ago NEW

Rooms are always very clean and the amenities/bar are replenished daily. Staff goes out of their way to make you feel welcome. The food at Seasons is incredible and the bars continue to offer top shelf drinks. Pool area is very clean and the chairs at the pool and the beach are very well taken care of. Not a good...

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2Thank Dan11562
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dan11562, First and foremost, I want to personally thank you for choosing Sandos Cancun as your destination getaway and also for sharing your five star review with us and our future guests. It truly means quite a lot for all of us, as in for the Sandistas and for me, to read such positive reviews, as we know your experience...

Reviewed 1 week ago

Spent a week in Sandos Cancun and it was wonderful. Staff were very attentive, helpful, and polite. Hotel and the beach area is very clean and well-maintained. Food is good but could be better. Will definitely go back.

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2Thank Kris I
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear Kris I, It's an honor to know how marvelous your experience was at Sandos Cancun. We are also greatly proud to hear our Sandistas' service was top notch as well as your overall experience on your recent stay with us. Receive my warmest greetings, we will be all looking forward to welcome you back this year. Best Regards, Martina...

Washington, DC
Reviewed 1 week ago

My husband and I stayed at Sandos Cancun for the second time to celebrate the holidays and our anniversary, December 24-January 1. (We were also at their Los Cabos property twice before.) There are so many wonderful things to say about the resort, but #1 is the service. Everyone works so hard, is very friendly, and made us feel very...

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4Thank JillianDC
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear JillianDC, I want to personally thank you for taking the time to share such an objective and detailed review of your recent experience at Sandos Cancun, it was amazing for me to meet and greet you as well. I'm honestly extremely pleased to read your opinions and thoughts regarding all our facilities, special amenities, exclusive experiences, and of course,...

Reviewed 1 week ago

Typical of the better hotels in this region. The staff were very friendly and helpful. The room was spacious, as advertised, and clean. About half have balconies, mine did not. The resort was not heavily booked when I was there so many facilities were not open. Restaurant choices were thus quite limited. Seafood lunch was excellent; dinner was not exceptional....

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2Thank Doug F
Web Relations C, Director General at Sandos Cancun Luxury Resort, responded to this review

Dear Doug F, Thank you very much for such detailed review in regards of your stay in our resort. We are sincerely pleased to know you were able to explore our luxurious resort and its facilities only in two days; We wish you've had the great opportunity to stay a little bit longer, probably more days to live a truly...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A refined and yet welcoming sense of personal service pervades Sandos Cancun Luxury Experience Resort. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants. ... more   less 

Additional Information about Sandos Cancun Luxury Resort

Address: Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $331 - $874 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sandos Cancun Luxury Resort 4*
Number of rooms: 213
Reservation Options:
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Hotel Style:
#5 Family Hotel in Cancun
#12 Romantic Hotel in Cancun
#13 Business Hotel in Cancun
#20 Spa Hotel in Cancun
#24 Top resorts Hotel in Cancun
#25 Luxury Hotel in Cancun
#26 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Cancun Luxury Resort staff and other travellers.
222 questions
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Questions? Get answers from Sandos Cancun Luxury Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floors even numbers”
 of 5 bubbles radishbk, 15 Jan 2017 | Read review
“Pay more for a balcony unless they are lower level on the side facing the Secrets hotel which is very tall and blocks your view.”
 of 5 bubbles lindakenzy, 10 Jan 2017 | Read review
“Even numbered rooms have a better view that the odd numbered ones that have a big hotel in front of it”
 of 5 bubbles Dan11562, 9 Jan 2017 | Read review
“Deluxe rooms all have a sea and lagoon view and suites looked like they all had a full sea view.”
 of 5 bubbles sharonpritchard2, 5 Jan 2017 | Read review
“rooms are great. bathroom tiles are a little slippery so use two mats for the shower to cover more surface area. all in all rooms are great. you won't be disappointed.”
 of 5 bubbles Aprovitt, 4 Jan 2017 | Read review
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