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Sandos Cancun Luxury Resort

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Sandos Cancun Luxury Resort
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3,722 Reviews from our TripAdvisor Community

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There are newer reviews for Sandos Cancun Luxury Resort
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Showing 2,656: English reviews
Cancun, Mexico
1 review
Reviewed 3 weeks ago

Spent 6 days at Sandos, Cancun What an experience. Great customer service, every consideration made for guests. Very well planned venue and services. Great food, multiple restaurants, loads of activities. And best of all was the bar, and specifically the service our group received from Veronica Chavez. She was the one face we saw every day. No matter what our... More 

Helpful?
Thank robhunterza
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear robhunterza, On behalf of Sandos Cancun Luxury we would like to kindly thank you for taking the time to share such a detailed overview of your stay in our resort. Our guests' feedback is appreciated in our constant commitment to keep providing excellence. It's gratifying for us to know that you enjoyed our staff’s attentive service throughout your recent... More 

long island
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 3 weeks ago via mobile

After leaving The Royal Playa Del Carmen where everything was fantastic at the same price point we arrived at Sandos Cancun where the key word around here is No. We got in late last night and ordered room service where they have chicken fajitas and salad on menu. We asked for chicken on the salad and the first response is... More 

Helpful?
Thank george c
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear george c, First of all, sincerely on behalf of our resort, we would like to thank you for taking the time to inform us about your experience. We are sorry to hear your not so fortunate experience and regret that you were not satisfied; As a Four Diamond Resort is a priority to offer our guests only high quality... More 

Burlington, Canada
1 review
Reviewed 3 weeks ago

Wonderful scenic view of the Caribbean Sea. Great food choices and nice Ala Carte Lunches and Dinner with various cuisine themes, served by excellent serving staff. Quality is what they offer. All employees are very nice.To name a few Angelica, Karen, Juan, Mario, Antonio, Yolanda, Carol and Jazmin. They all made our stay very pleasant. Room service and house keeping... More 

Helpful?
Thank cpsrewar
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear cpsrewar, Sandos Cancun Luxury would like to thank you for taking the time to write an overview of your special vacation in our resort. We're glad to know your recent experience exceeded your own high expectations and that our staff went beyond to make your stay a marvelous one. It's pleasant for us to hear you had a fantastic... More 

1 review
Reviewed 3 weeks ago

I just got back from my wedding at Sandos, and I miss the staff! They made all of my 43 (a very big group!) guests feel like they were royalty. My wedding ceremony on the penthouse balcony felt like I was in the clouds. It was honestly the most beautiful thing. I couldn't have dreamt something better myself. I cannot... More 

Helpful?
Thank Jenny F
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Jenny F, First of all, on behalf of Sandos Cancun Luxury, we would like to sincerely thank you for choosing our very privileged Resort as your wedding destination. We are honestly delighted to know we were all able to make your wedding a very special and perfect one, just as you've always dreamed of. It's really gratifying to hear... More 

1 review
Reviewed 3 weeks ago

Carmen, Our Wedding Planner created a magical week for our daughter's wedding!! We can't say enough about her! Jim and I were completely stress free from the minute she met us in the lobby on Tuesday with a glass of champagne, red rose, and a warm towel. Carmen took care of us and all of our guests with the most... More 

Helpful?
Thank Barb F
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Barb F, Sandos Cancun Luxury would like to sincerely thank you for choosing us as your destination resort to be part of such special and unique experience as your wedding. We would also like to thank you for taking the time to write such detailed overviews and for qualifying your experience with five stars. It's sincerely very pleasant for... More 

Broadview Heights, Ohio, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

We want to personally thank Manager-Endrique Domingo, Bell Man- Erick Arjona, and Pool Attendant- Alex Diaz for an exceptional customer service and going above and beyond for making us fell welcomed and appreciated. Sandos has many amazing assets: breathtaking beach line, gorgeous building, great food, but it's most treasured assets are employees like Endrique, Erick and Alex. It's because of... More 

Helpful?
Thank Anatoli F
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Anatoli F, First of all, on behalf of Sandos Cancun Luxury Resort we would like to thank you sincerely for sharing your experience with other travelers and guests as well as your five star rate. We are delighted to know that all the staff has been able to contribute to making your stay with us memorable. We work really... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 weeks ago

Great food. You get really nice service from the employees(Manuela, Pauline and Yanell were the best). This resort is very kids friendly, lots of cool activities and things to see. Nature lovers will be pleased as you can take a walk in a real jungle as well as spot beautiful birds and animals on the property. Overall, my experience here... More 

Helpful?
Thank Elena S
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Elena S, On behalf of Sandos Cancun Luxury we would like to thank you for taking the time to write an overview about your recent stay in our resort. We also want to thank you for posting such a great review about your recent stay with us. We have shared your kind comments with the rest of the staff... More 

Groton, Connecticut
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago

I went with my wife and two adult sons on a four night all inclusive through Cheap Caribbean. Our overall experience was very good. PROS: The food was excellent, rooms were comfortable and we had a great view from the 6th floor. All the staff from the front desk to housekeeping and waiters/waitresses were very friendly and attentive and didn't... More 

Helpful?
2 Thank williez77
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear williez77, On behalf of Sandos Cancun Luxury Resort, we would like to kindly thank you for taking the time to share such a detailed overview of your recent stay. All our guests' feedback is very valuable in our constant commitment to keep providing excellence. It's pleasant for us to know that you enjoyed our staff’s attentive service throughout your... More 

New York City, New York
1 review
Reviewed 4 weeks ago

Food is great, not many choices. But quality is what they offer. All employees are very nice. But I would mention Jose. At the lobby the man who parks the cars, and waitress like William at seasons. Also Juan,Mario, Antonio, yolanda. Made our stay very pleasent.. Also love the mexican show!!

Review collected in partnership with this hotel

Helpful?
Thank Jorge h S
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Estimado Jorge h S, On behalf of Sandos Cancun Luxury would like to thank you for choosing us as your destination resort. It was a pleasure welcoming you and we appreciate that you have taken the time to share your experience with us and our future guests. Your five stars qualification is also very valuable for us. It's pleasant for... More 

Brooklyn, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

What an amazingly relaxing resort! From the first moment we were picked up from the airport from Seek and Go transfer service and brought to this beautiful impeccably clean resort and spectacular beach the staff was so warm and so welcoming. What a great start to such a perfect vacation. Upon check in we were greeted with such warm smiling... More 

Helpful?
1 Thank victoria C
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Estimada victoria C, First of all, Sandos Cancun Luxury appreciates the time you've taken to share such a detailed overview of your stay in our resort. Our guests' feedback is truly appreciated in our constant commitment to keep providing excellence. It's gratifying for us to know that you enjoyed our staff’s attentive service throughout your recent stay and they left... More 

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A refined and yet welcoming sense of personal service pervades Sandos Cancun Luxury Experience Resort. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants. ... more   less 

Additional Information about Sandos Cancun Luxury Resort

Address: Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $366 - $992 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sandos Cancun Luxury Resort 4*
Number of rooms: 213
Reservation Options:
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Hotel Style:
#5 Family Hotel in Cancun
#12 Romantic Hotel in Cancun
#13 Business Hotel in Cancun
#22 Spa Hotel in Cancun
#26 Top resorts Hotel in Cancun
#26 Luxury Hotel in Cancun
#28 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Cancun Luxury Resort staff and other travellers.
203 questions
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Questions? Get answers from Sandos Cancun Luxury Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor and closer to the beach on the north side.Better view of hotels at night. South side mostly looks at the Secrets next door.”
 of 5 bubbles richmond4th, 25 Nov 2016 | Read review
“Can't go wrong with any room, 99% have ocean views.”
 of 5 bubbles kelownadan2016, 24 Nov 2016 | Read review
“Reserve a suite- well worth it”
 of 5 bubbles Dolly833, 24 Nov 2016 | Read review
“Try and get at least a deluxe room which has a balcony”
 of 5 bubbles RCDS_Family, 22 Nov 2016 | Read review
“Upper floors. Higher numbers. Even numbers with balcony preffered.”
 of 5 bubbles longoverdue, 19 Nov 2016 | Read review
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