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Sandos Cancun Luxury Resort

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3,788 Reviews from our TripAdvisor Community

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Showing 2,703: English reviews
Morrilton, Arkansas
Reviewed 26 April 2016

1st time to Sandos. Nice resort with very good restaurants. Adam in entertainment, Federico at st. Trop was a great waiter. Bar area was good but not enough seating for the entertainment. Beach!!!!!!!

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Helpful?
1Thank lazman43
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear lazman43, On behalf of Sandos Cancun Luxury we would like to thank you for such very nice comments and review about our resort. It's gratifying for us to know you had an overall marvelous experience in our property. We are delighted to hear you found all of our staff to be friendly and helpful! They make our guests' stay...

Bismarck, North Dakota
Reviewed 26 April 2016

We just returned from a 5 night stay. First let me preface we are seasoned travelers and have been to resorts in The Bahamas, Costa Rica, Jamaica, etc. This is our 6th trip to the Cancun area (including trips to Playa Del Carmen). We research every resort before we go, and look for excellent restaurants, great service, luxury accommodations, clean...

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Helpful?
1Thank Michele T
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Michele T, On behalf of Sandos Cancun Luxury we want to thank you for your detailed review about our resort, your comments are very valued and important; we take comments like this as a great opportunity to grow and improve so we can provide better services to our special customers. We would like to obtain some additional detail regarding...

Falmouth, Massachusetts
Reviewed 25 April 2016

AWESOME!!!! We highly recommend this resort! Starting with the 4 amazing restaurants, from a stake house to a different-every-night buffet, from Italian, to a hibachi grill, food here is a 5 star experience. If you are part of the exclusive member club you also have access to a private bar on the 6th floor with an amazing view of the...

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Helpful?
1Thank Meghan-Fabio
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Meghan-Fabio, On behalf of Sandos Cancun Luxury we would kindly like to thank you for such kind comments and positive review about our resort. It's gratifying for us to know you had a marvelous experience and you will come back in the near future. We are very pleased to know that you found our facilities great, our staff was...

Bronx, New York
Reviewed 25 April 2016

We are a Sandos Royal Elite Members.I have visited Sandos Playacar twice, Sandos Finisterra in Los Cabos and Sandos Cancun. As a Royal Elite members we never felt treated us a Royal Elite member.When you get there they hound you to sign up or upgrade.Since we are not happy as a Royal Elite Members we didn't upgrade.If you don't upgrade...

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Helpful?
Thank mariloumelendez
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear mariloumelendez, Sandos Cancun Luxury Resort appreciates your comments and feedback about our property. Our guests' thoughts and opinions are highly important for us as they help us to improve, grow and provide better service. We take seriously into consideration all of the feedback provided to us in order to improve the service that we offer our guests. The interactions...

CALGARY
Reviewed 22 April 2016

The new daybeds and poolside amenities added since our last trip ( new bar fresh paint new lounging areas) and generally high level of service in bars and restaurants ( seasons restaurant still excellent) cannot ever make up for having to stay in 3 rooms in five days. Paid for an upgrade to a deluxe room with either a lagoon...

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Helpful?
2Thank WANDERERCalgary
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear WANDERERCalgary, First of all, on behalf of Sandos Cancun Luxury, we would kindly like to thank you for choosing us again as your destination resort and also for taking the time to write a review. It's unfortunate to know you had some inconveniences, we continually try to do our very best for all of our guests and we take...

Detroit, Michigan
Reviewed 22 April 2016

Our Travel Agent, Pam Cronan of Travel Hub & Apple Vacations nailed it. All went as planned for the transportation.And the Sandos Hotel and the amenities were excellent. We arrived at Sandos Cancun and were warmly greeted by the entire team. Martina's team is excellent. Everyone attended to all of our needs. The food was exceptional. Itsiana the hostess, Gilda...

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Thank KOVI63
Raleigh, North Carolina, United States
Reviewed 20 April 2016

We spent a week in March at the Sandos and was pleased with the visit. Though the resort has some drawbacks due to the location. Due to the neighboring resorts, the pool areas and even the beach become shaded pretty early in the day. Not good if you are looking to worship the sun around the pool all day. The...

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Helpful?
Thank Shelby B
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Shelby B, On behalf of Sandos Cancun Luxury we would kindly like to thank you so much for your review and comments about our resort. We are very glad to hear you found your room and its stunning view to the Caribbenan clean and comfortable and were able to take advantage of our prime location which is close enough...

New York City, New York
Reviewed 20 April 2016

We had a very nice room. It was small, but the purpose of an all inclusive resort is not to stay in your room. The food was very good. Our favorite was the japanese style restaurant. The chefs and waiters were very funny and talented, cooking and putting on a benihana style show. The buffet was good, as was the...

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Helpful?
1Thank CJankowski84
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear CJankowski84, We would like to thank you for taking the time to write a review about our resort Sandos Cancun Luxury. Your comments are very important for us and we're glad to know you had an overall marvelous experience and we were able to exceed your expectations. It's also good to hear you found our staff friendly, they truly...

Pittsburgh, Pennsylvania
Reviewed 19 April 2016

My fiancee and I wound up booking a week stay at Sandos after doing some extensive research beforehand. We were looking for something that was a little bit smaller and intimate. Sandos seemed to meet what we were looking for and we were able to get a great price through Expedia. Check in: We were greeted with glasses of champagne...

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1Thank pghrebel
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear pghrebel, On behalf of Sandos Cancun Luxury we would like to thank you for taking the time to share such a detailed overview of your recent stay in our resort. Our guest’s feedback is appreciated in our constant commitment to provide excellence, improve and grow. It's pleasant for us to know you had a great time and you absolutely...

Reviewed 18 April 2016

I usually will not take the time to write a review regardless if it was good or bad but I felt like I needed to share. I recently visited "Sandos Luxury Resort" for a cousin's bday celebration. First of all, I would not consider this a luxury resort. There was nothing luxurious about this resort when compared to other resorts...

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Helpful?
7Thank Betty528
Web Relations C, Web Relations at Sandos Cancun Luxury Resort, responded to this review

Dear Betty528, On behalf of Sandos Cancun Luxury we would like to thank you for taking the time to write a detailed review about your experience in our resort. Overall we take such comments very seriously and you can be assured that the necessary measures are being taken to prevent recurrences in the future. All the comments from our guests...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Beachfront
  • Restaurant
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A refined and yet welcoming sense of personal service pervades Sandos Cancun Luxury Experience Resort. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants. ... more   less 

Additional Information about Sandos Cancun Luxury Resort

Address: Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $331 - $874 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sandos Cancun Luxury Resort 4*
Number of rooms: 213
Reservation Options:
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Hotel Style:
#5 Family Hotel in Cancun
#12 Romantic Hotel in Cancun
#13 Business Hotel in Cancun
#20 Spa Hotel in Cancun
#24 Top resorts Hotel in Cancun
#25 Luxury Hotel in Cancun
#26 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Cancun Luxury Resort staff and other travellers.
222 questions
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Questions? Get answers from Sandos Cancun Luxury Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not close to the noisy outside air conditioner”
 of 5 bubbles carrolann54, 16 Jan 2017 | Read review
“High floors even numbers”
 of 5 bubbles radishbk, 15 Jan 2017 | Read review
“Pay more for a balcony unless they are lower level on the side facing the Secrets hotel which is very tall and blocks your view.”
 of 5 bubbles lindakenzy, 10 Jan 2017 | Read review
“Even numbered rooms have a better view that the odd numbered ones that have a big hotel in front of it”
 of 5 bubbles Dan11562, 9 Jan 2017 | Read review
“Deluxe rooms all have a sea and lagoon view and suites looked like they all had a full sea view.”
 of 5 bubbles sharonpritchard2, 5 Jan 2017 | Read review
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